GoTo Resolve Overview
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using GoTo Resolve.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using GoTo Resolve.
GoTo Resolve Use-Cases and Business Priorities: Customer Satisfaction Data
GoTo Resolve works with different mediums / channels such as Chat. Slack. E-Mail etc.
GoTo Resolve's features include Personalization, Recording, Ticketing, etc. and GoTo Resolve support capabilities include Chat Support, Phone Support, Email Support, etc. also GoTo Resolve analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Learn how to share your session link when you need help...." Peer review by Rebecca H., Information Technology and Services
Peer review evidence (same sources as the product rating summary)
"...I use this service for service desk support and remote support mostly...." Peer review by Aabha G., Hospital & Health Care
"...This has cut down on travel costs in my department without also cutting out meetings and collaboration...." Peer review by Kim D., Non-Profit Organization Management
"...The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically. ...." Peer review by Basilio P., Client Technical Support Sr. Specialist, Computer & Network Security
GoTo Resolve, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GoTo Resolve
Top Industries
- Information Technology and Services
- Computer Software
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
GoTo Resolve Customer wins, Customer success stories, Case studies
How does GoTo Resolve address your Helpdesk Management Challenges?
How does GoTo Resolve facilitate Collaboration?
How efficiently Does GoTo Resolve manage your Communication Management?
How can GoTo Resolve enhance your Content Sharing process?
11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
GoTo Resolve - Helpdesk and Ticketing
Frequently Asked Questions (FAQ)
What buyers ask before choosing GoTo Resolve
What is GoTo Resolve used for?
What are the top features of GoTo Resolve?
Who uses GoTo Resolve?
What are GoTo Resolve alternatives?
Peers used GoTo Resolve for helpdesk management and collaboration
GoTo Resolve Competitors
GoTo Resolve Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
GoTo Resolve Integrations
GoTo Resolve integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for GoTo Resolve
Overall Risk Meter
Top Failure Risks for GoTo Resolve
Overture Services, Inc. News
‘Not trying to solve world hunger’: GoTo takes pragmatic approach to AI
GoTo focuses on AI applications to enhance customer conversion and reduce costs, planning a broader rollout in 2027. The company uses a mix of AI models, including smaller, cost-effective ones, to optimize operations. AI now handles 35% of customer complaints with higher satisfaction scores and improves financial service collection rates.
GoTo expands into Southeast Asia with new offerings
GoTo has expanded its presence in Southeast Asia, focusing on Singapore, Malaysia, and the Philippines with a channel-first strategy. The company introduced GoTo Resolve, an IT management and support product, and enhanced its unified communications solutions like GoTo Webinar and GoTo Meeting, aiming to support SMEs with flexible work collaboration and IT needs.
GoTo and Nexthink Expand Partnership with Bidirectional Integration Between LogMeIn Rescue and Nexthink Infinity
GoTo and Nexthink have expanded their partnership by integrating LogMeIn Rescue with Nexthink Infinity. This bidirectional integration enhances IT support workflows by providing real-time device intelligence and AI-powered remote support, improving speed and accuracy in issue resolution. The integration is available directly from the Nexthink Infinity Library, streamlining the support process for IT teams.
Profil Catherine Hindra Sutjahyo, Wakil Direktur Utama GOTO yang Mundur
Catherine Hindra Sutjahyo has resigned from her position as Deputy CEO of GOTO to focus on her family. GOTO has acknowledged her resignation and has plans for succession to ensure business continuity.
Overture Services, Inc. Profile
Company Name
Company Website
https://www.goto.com/HQ Location
Employees
NA
Social
Financials
M&A
