Customer stories

Product Business Settings

GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Conversion Rate Optimization
Calendar
Marketing Automation
Digital Signature

GoTo Resolve Product Overview

RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

How satisfied the customers are with GoTo Resolve use-cases

Reviews

"...I like that there is rarely a lag or a drop in screen shares...." Peer review by Jamie B, Senior Paralegal, Real Estate

GoTo Resolve Customer Insights, Testimonials and Case Studies

What benefits does GoTo Resolve offer for Helpdesk Management?

What benefits does GoTo Resolve offer for Collaboration?

What makes GoTo Resolve ideal for Communication Management?

What solutions does GoTo Resolve provide for Content Sharing?

What is GoTo Resolve used for?

GoTo Resolve is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Communication Management .

What are the top features of GoTo Resolve?

Personalization, Recording and Ticketing are some of the top features of GoTo Resolve.

Who uses GoTo Resolve?

GoTo Resolve is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are GoTo Resolve alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for GoTo Resolve.

11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Land Use Consultants (LUC) - Environmental Consultancy

GoTo Connect helped Land Use Consultants (LUC) unify communications for its 280 employees across the UK. LUC struggled with separate Microsoft Teams and telephony systems that did not work well toget...her. GoTo Connect offered seamless integration with Teams and all needed features. LUC bought 250 licenses and GoTo managed the rollout. The new system made communication easier and saved the company money.

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RPG Crouch Chapman LLP - Accounting

GoTo Resolve helped RPG Crouch Chapman LLP improve IT management. The firm needed better control and oversight of its IT systems. After testing, they chose GoTo Resolve for its all-in-one remote supp...ort features. The platform gave them full visibility of all devices and their status. IT management became easier and more efficient with a single, easy-to-use tool.

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World-renowned car manufacturer - Automotive

GoToAssist helped a world-renowned car manufacturer improve service center support. The company needed a way to give technicians fast access to expert help and up-to-date information. GoToAssist let ...authorized users perform dealer-level tasks remotely. Technicians in remote or independent shops could get real-time guidance. The solution saved time and made it easier to solve customer problems.

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BPP Education Group - Education

GoTo Resolve helped BPP Education Group improve remote IT support for 2,700 users worldwide. BPP needed a single tool to manage urgent remote work needs during the pandemic. They chose GoTo Resolve f...or its easy connectivity and simple onboarding. Now, BPP supports staff and students globally with high IT standards.

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Durham Travel - Travel Agencies

GoTo Connect helped Durham Travel shift from in-person to remote client meetings during the pandemic. The company used GoTo Connect's call routing feature to transfer calls between agents. This saved... time and made agents more efficient. Durham Travel continued to give personalized support to customers. The move to GoTo Connect happened before the pandemic began.

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WellSpace Health - Hospital & Health Care

GoTo Connect helped WellSpace Health manage fast growth with a cloud-based virtual phone system. The solution made it easy to manage all locations from one system. WellSpace Health did not need extra... maintenance or new systems. The phone system scaled quickly as the organization grew. The IT team found it simple and effective for their needs.

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GoTo Resolve - Helpdesk and Ticketing

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Peers used GoTo Resolve for helpdesk management and collaboration

GoTo Resolve Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.45/5

Read Reviews (42)
Analytics

3.08/5

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.45/5

Read Reviews (42)
Analytics

3.08/5

Read Reviews (3)

GoTo Resolve Integrations

GoTo Resolve integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

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for GoTo Resolve

Overall Risk Meter

Low Medium High

Top Failure Risks for GoTo Resolve

Overture Services, Inc. News

Product
 

GoTo Adds New AI-Powered Tools to Help Auto Dealerships Answer More Calls, Book More Service, and Drive More Revenue - Business Wire

GoTo has introduced AI-powered tools designed to enhance auto dealerships' operations. These tools aim to improve call handling, service booking, and revenue generation, showcasing GoTo's commitment to leveraging AI for business communication and IT support.

Product
 

GoTo Integrates LogMeIn Resolve With SentinelOne for Enhanced Endpoint Security

GoTo has integrated its LogMeIn Resolve platform with SentinelOne Singularity to enhance endpoint security. This integration combines Singularity's endpoint detection and response capabilities with LogMeIn Resolve's zero-trust architecture. It offers detailed alerts for ransomware and malware, continuous monitoring, and streamlined incident response, providing businesses with actionable insights and automation.

Product
 

GoTo Announces LogMeIn Resolve Integration with HaloPSA, Empowering Managed Service Providers to Effortlessly Manage IT Workflows Across Platforms

GoTo has integrated its LogMeIn Resolve platform with HaloPSA, enhancing IT workflow management for Managed Service Providers (MSPs). This integration automates ticketing based on alert priority, streamlines verification checks, and ensures data consistency across platforms. It leverages AI features and a zero trust architecture to improve service delivery and asset management.

Product
 

GoTo Unveils 100+ Next-Gen Omnichannel and AI Features to Elevate Communications for SMBs - Business Wire

GoTo has launched over 100 new features for its GoTo Connect platform, targeting small and midsize businesses. The update introduces advanced omnichannel communication, a unified inbox, expanded mobile support, and practical AI-driven tools to streamline customer interactions and boost productivity. These enhancements aim to set a new benchmark for cloud communications and IT solutions in the SMB sector.

Overture Services, Inc. Profile

Company Name

Overture Services, Inc.

Company Website

https://www.goto.com/

HQ Location

Employees

NA

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Financials

M&A