GoTo Resolve Overview
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using GoTo Resolve.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using GoTo Resolve.
GoTo Resolve Use-Cases and Business Priorities: Customer Satisfaction Data
GoTo Resolve works with different mediums / channels such as Chat. Slack. E-Mail etc.
GoTo Resolve's features include Personalization, Recording, Ticketing, etc. and GoTo Resolve support capabilities include Chat Support, Phone Support, Email Support, etc. also GoTo Resolve analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We didn t have to present the commissioners with a proposal to spend $100,000 to $300,000 on a help desk system...." Peer review by Rick Corsi, IT Applications Manager, Mesa County
GoTo Resolve, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GoTo Resolve
Top Industries
- Information Technology and Services
- Computer Software
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on GoTo Resolve Use Cases
How does GoTo Resolve facilitate Helpdesk Management?
How can GoTo Resolve optimize your Collaboration Workflow?
What Are the key features of GoTo Resolve for Communication Management?
How can GoTo Resolve optimize your Content Sharing Workflow?
18+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY World-renowned car manufacturer
CASE STUDY viadonau
CASE STUDY Southern California TMS Center
CASE STUDY XING Events
CASE STUDY The Executive Institute
CASE STUDY Tufts Medicine
Video
GoTo Resolve - Helpdesk and Ticketing
Frequently Asked Questions(FAQ)
for GoTo Resolve
What is GoTo Resolve used for?
What are the top features of GoTo Resolve?
Who uses GoTo Resolve?
What are GoTo Resolve alternatives?
Peers used GoTo Resolve for helpdesk management and collaboration
GoTo Resolve Competitors
GoTo Resolve Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
GoTo Resolve Integrations
GoTo Resolve integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for GoTo Resolve
Overall Risk Meter
Top Failure Risks for GoTo Resolve
Overture Services, Inc. News
GoTo Announces LogMeIn Resolve Integration with HaloPSA, Empowering Managed Service Providers to Effortlessly Manage IT Workflows Across Platforms
GoTo has integrated its LogMeIn Resolve platform with HaloPSA, enhancing IT workflow management for Managed Service Providers (MSPs). This integration automates ticketing based on alert priority, streamlines verification checks, and ensures data consistency across platforms. It leverages AI features and a zero trust architecture to improve service delivery and asset management.
GoTo Unveils 100+ Next-Gen Omnichannel and AI Features to Elevate Communications for SMBs - Business Wire
GoTo has launched over 100 new features for its GoTo Connect platform, targeting small and midsize businesses. The update introduces advanced omnichannel communication, a unified inbox, expanded mobile support, and practical AI-driven tools to streamline customer interactions and boost productivity. These enhancements aim to set a new benchmark for cloud communications and IT solutions in the SMB sector.
GoTo and Acronis Announce New Strategic Partnership and Integrated LogMeIn Data Protection Suite for MSPs and IT Teams
GoTo and Acronis Announce New Strategic Partnership and Integrated LogMeIn Data Protection Suite for MSPs and IT Teams
GoTo Launches AI-Enhanced Integrations between GoTo Connect and Leading CRM Platforms, Strengthening Customer Experience - Business Wire
GoTo has improved customer experience by integrating AI with GoTo Connect and popular CRM platforms.
Overture Services, Inc. Profile
Company Name
Overture Services, Inc.
Company Website
https://www.goto.com/HQ Location
Employees
NA
Social
Financials
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