GoTo Resolve Overview

RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using GoTo Resolve.

Other use cases:

  • Content Sharing
  • Contact List Management
  • Lead Qualification: Technographic
  • Coaching
  • Advertisement
  • Conference Call Management
  • Engagement Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using GoTo Resolve.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

GoTo Resolve Use-Cases and Business Priorities: Customer Satisfaction Data

GoTo Resolve works with different mediums / channels such as Chat. Slack. E-Mail etc.

GoTo Resolve's features include Personalization, Recording, Ticketing, etc. and GoTo Resolve support capabilities include Chat Support, Phone Support, Email Support, etc. also GoTo Resolve analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically. ...." Peer review by Basilio P., Client Technical Support Sr. Specialist, Computer & Network Security

GoTo Resolve, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for GoTo Resolve

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.

GoTo Resolve Customer wins, Customer success stories, Case studies

What Are the key features of GoTo Resolve for Helpdesk Management?

How can GoTo Resolve enhance your Collaboration process?

How efficiently Does GoTo Resolve manage your Communication Management?

How does GoTo Resolve address your Content Sharing Challenges?

11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Land Use Consultants (LUC) - Environmental Consultancy

GoTo Connect helped Land Use Consultants (LUC) unify communications for its 280 employees across the UK. LUC struggled with separate Microsoft Teams and telephony systems that did not work well toget...her. GoTo Connect offered seamless integration with Teams and all needed features. LUC bought 250 licenses and GoTo managed the rollout. The new system made communication easier and saved the company money.

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RPG Crouch Chapman LLP - Accounting

GoTo Resolve helped RPG Crouch Chapman LLP improve IT management. The firm needed better control and oversight of its IT systems. After testing, they chose GoTo Resolve for its all-in-one remote supp...ort features. The platform gave them full visibility of all devices and their status. IT management became easier and more efficient with a single, easy-to-use tool.

Read on →

World-renowned car manufacturer - Automotive

GoToAssist helped a world-renowned car manufacturer improve service center support. The company needed a way to give technicians fast access to expert help and up-to-date information. GoToAssist let ...authorized users perform dealer-level tasks remotely. Technicians in remote or independent shops could get real-time guidance. The solution saved time and made it easier to solve customer problems.

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BPP Education Group - Education

GoTo Resolve helped BPP Education Group improve remote IT support for 2,700 users worldwide. BPP needed a single tool to manage urgent remote work needs during the pandemic. They chose GoTo Resolve f...or its easy connectivity and simple onboarding. Now, BPP supports staff and students globally with high IT standards.

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Durham Travel - Travel Agencies

GoTo Connect helped Durham Travel shift from in-person to remote client meetings during the pandemic. The company used GoTo Connect's call routing feature to transfer calls between agents. This saved... time and made agents more efficient. Durham Travel continued to give personalized support to customers. The move to GoTo Connect happened before the pandemic began.

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Integrated Partner Solutions, Inc. - Information Technology And Services - Small

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn Resolve is vital for their busine...ss success. Their solutions eliminate data reentry and extra file copies. This creates a single source of truth for their clients.

Read on →

GoTo Resolve - Helpdesk and Ticketing

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Frequently Asked Questions(FAQ)

for GoTo Resolve

What is GoTo Resolve used for?

GoTo Resolve is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Communication Management .

What are the top features of GoTo Resolve?

Personalization, Recording and Ticketing are some of the top features of GoTo Resolve.

Who uses GoTo Resolve?

GoTo Resolve is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are GoTo Resolve alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for GoTo Resolve.
lightning

Peers used GoTo Resolve for helpdesk management and collaboration

GoTo Resolve Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (42)
Analytics

3.08/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (42)
Analytics

3.08/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for GoTo Resolve

Overall Risk Meter

Low Medium High

Top Failure Risks for GoTo Resolve

Overture Services, Inc. News

Partnership

GoTo Launches New LogMeIn Partner Network to Accelerate IT Partner and Managed Service Provider Growth

GoTo has launched the LogMeIn Partner Network to support IT resellers, MSPs, and GSIs. This initiative offers AI-driven solutions, expert support, comprehensive training, and co-marketing opportunities. The network aims to enhance partner success with tiered incentives and recognition programs. This launch marks a strategic expansion in GoTo's technology partner offerings.

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Product

Direct from the Expo at Enterprise Connect 2026 with GoTo

GoTo is expanding its vertical strategy with purpose-built unified communications solutions, focusing on automotive, education, and healthcare sectors. At Enterprise Connect 2026, GoTo highlighted its AI-driven solutions like GoTo Connect, which integrates with dealer management systems and CRM platforms. The company also announced GoTo Connect for Healthcare, targeting small to mid-sized clinics with AI-enabled communications. These vertical solutions aim to enhance operational efficiency and create new opportunities for partners.

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Product

GoTo Introduces AI-Powered Patient Communications Platform

GoTo has launched GoTo Connect for Healthcare, an AI-powered patient communication platform tailored for small to mid-sized healthcare clinics. The platform integrates voice, SMS, scheduling, and AI-driven automation to enhance patient communication and care coordination. It supports electronic health record and practice management systems, aiming to improve operational efficiency and patient engagement while reducing no-shows.

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Product

GoTo Launches AI Platform to Unify Healthcare Clinic Communications

GoTo has launched GoTo Connect for Healthcare, an AI-powered communications platform designed to unify patient interactions for small to mid-sized medical practices. This HIPAA-compliant solution integrates voice, text, scheduling, and AI automation, aiming to streamline workflows and enhance patient experiences. It features EHR integration, AI analytics, and a 24x7 AI Receptionist, addressing key challenges in healthcare communication.

Read more →

Overture Services, Inc. Profile

Company Name

Overture Services, Inc.

Company Website

https://www.goto.com/

HQ Location

Employees

NA

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Financials

M&A