GoTo Resolve Overview
This is a summary of the comprehensive capabilities and benefits of GoTo Resolve based on over 1583 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
GoTo Resolve, LogMeIn Rescue, SysAid, Jitbit Helpdesk, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if GoTo Resolve is right for your needs? Our Cuspera AI engine can evaluate how GoTo Resolve fits your specific business needs, industry, and context. Get your personalized assessment report today.
GoTo Resolve supports business activities such as:
- Helpdesk Management
- Collaboration
- Communication Management
- Content Sharing
- Contact List Management
GoTo Resolve can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve ROI, and Improve Internal Communications. It can help manage these activities if you use Chat Slack E-Mail etc. for these needs. As a solution, GoTo Resolve's capabilities include Personalization, Recording, Ticketing, etc.
GoTo Resolve Information Technology and Services Vertical is its biggest customer base.
Reviews
"...No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem...." Peer review by Joe T., Help Desk Coordinator, Computer Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using GoTo Resolve.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using GoTo Resolve.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat and Slack |
4.73/5 ★ |
"...No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem...." Peer review by Joe T., Help Desk Coordinator, Computer Software |
| Collaboration |
4.81/5 ★ |
"...This has cut down on travel costs in my department without also cutting out meetings and collaboration...." Peer review by Kim D., Non-Profit Organization Management |
| Communication Management with E-Mail, Offline, Website, Phone Calls, Events and Trade Shows |
4.34/5 ★ |
"...The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically. ...." Peer review by Basilio P., Client Technical Support Sr. Specialist, Computer & Network Security |
| sending & publishing communications |
3.97/5 ★ |
"...Mostly setting up email clients, password problems, and sending or receiving emails...." Peer review by User |
| tracking & monitoring communications |
4.16/5 ★ |
"...This helps organizational meetings,conference calls, and tracking...." Peer review by Ryan Z, Business Development Manager, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat and Slack |
4.73/5 ★ |
"...No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem...." Peer review by Joe T., Help Desk Coordinator, Computer Software |
|
| Collaboration |
4.81/5 ★ |
"...This has cut down on travel costs in my department without also cutting out meetings and collaboration...." Peer review by Kim D., Non-Profit Organization Management |
|
| Communication Management with E-Mail, Offline, Website, Phone Calls, Events and Trade Shows |
4.34/5 ★ |
"...The easy way for end users to connect and receive support, it's only needed send an email and the process run almost automatically. ...." Peer review by Basilio P., Client Technical Support Sr. Specialist, Computer & Network Security |
|
| sending & publishing communications |
4.34/5 ★ |
| tracking & monitoring communications |
4.34/5 ★ |
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1583 insights from peers and experts to help you assess how these GoTo Resolve use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for GoTo Resolve
What is GoTo Resolve used for?
What are the top features of GoTo Resolve?
Who uses GoTo Resolve?
What are GoTo Resolve alternatives?
Popular Business Setting
for GoTo Resolve
Top Industries
- Information Technology and Services
- Computer Software
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used GoTo Resolve to Enhance customer relationships and Acquire customers
GoTo Resolve Alternatives
Peer and Expert Opinion on Features
for GoTo Resolve
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (46) |
| Recording | Read Reviews (28) |
| Ticketing | Read Reviews (27) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Widgets | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (46) |
| Recording | Read Reviews (28) |
| Ticketing | Read Reviews (27) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Widgets | Read Reviews (5) |
IT and Other Capabilities
for GoTo Resolve
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (83) |
| Data Export | Read Reviews (72) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (83) |
| Data Export | Read Reviews (72) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (42) |
| Phone Support | Read Reviews (44) |
| Email Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (688) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (42) |
| Phone Support | Read Reviews (44) |
| Email Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (688) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for GoTo Resolve
Overall Risk Meter
Top Failure Risks for GoTo Resolve
Vendor Profile Details
Company Name
GoTo
Company Website
https://www.goto.com/HQ Location
Employees
NA
Social
Financials
M&A
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