GoTo Resolve Overview
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using GoTo Resolve.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using GoTo Resolve.
GoTo Resolve Use-Cases and Business Priorities: Customer Satisfaction Data
GoTo Resolve works with different mediums / channels such as Chat. Slack. E-Mail etc.
GoTo Resolve's features include Personalization, Recording, Ticketing, etc. and GoTo Resolve support capabilities include Chat Support, Phone Support, Email Support, etc. also GoTo Resolve analytics capabilities include Custom Reports, and Analytics.
Reviews
"...About RescueAssist RescueAssist (formerly GoToAssist) is cloud-based remote support, service desk and mobile device support solution...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Offers Help Desk great ability to remote in and update and troubleshoot issue on remote Users desktop...." Peer review by Administrator
"...It gives us the ability to screen share, and even take control where necessary...." Peer review by Carl H., Business Process Analyst, Oil & Energy
"...This helps organizational meetings,conference calls, and tracking...." Peer review by Ryan Z, Business Development Manager, Information Technology and Services
GoTo Resolve, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for GoTo Resolve
Top Industries
- Information Technology and Services
- Computer Software
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
GoTo Resolve Customer wins, Customer success stories, Case studies
What solutions does GoTo Resolve provide for Helpdesk Management?
How can GoTo Resolve optimize your Collaboration Workflow?
What benefits does GoTo Resolve offer for Communication Management?
How can GoTo Resolve optimize your Content Sharing Workflow?
11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
GoTo Resolve - Helpdesk and Ticketing
Frequently Asked Questions(FAQ)
for GoTo Resolve
What is GoTo Resolve used for?
What are the top features of GoTo Resolve?
Who uses GoTo Resolve?
What are GoTo Resolve alternatives?
Peers used GoTo Resolve for helpdesk management and collaboration
GoTo Resolve Competitors
GoTo Resolve Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (3) |
GoTo Resolve Integrations
GoTo Resolve integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for GoTo Resolve
Overall Risk Meter
Top Failure Risks for GoTo Resolve
Overture Services, Inc. News
GoTo Boosts Portfolio with New AI Innovations and 60+ Product Enhancements
GoTo has introduced new AI innovations and over 60 product enhancements, strengthening its business communication and IT support software offerings. These updates aim to improve user experience and operational efficiency, showcasing GoTo's commitment to leveraging AI for enhanced service delivery.
GoTo Launches New Features for Grasshopper, Its Virtual Phone System ...
GoTo has introduced new features for Grasshopper, its virtual phone system. These enhancements aim to improve user experience and functionality, catering to business communication needs.
Little Caesars Expands Partnership with GoTo Connect
Little Caesars expands its partnership with GoTo Connect to enhance communication solutions across its operations. This collaboration aims to improve efficiency and connectivity within the company's infrastructure.
GoTo Integrates with DriveCentric
GoTo has integrated its communication and IT support software with DriveCentric's CRM platform. This integration aims to enhance customer engagement and streamline communication processes for DriveCentric users by leveraging GoTo's robust capabilities.
Overture Services, Inc. Profile
Company Name
Overture Services, Inc.
Company Website
https://www.goto.com/HQ Location
Employees
NA
Social
Financials
M&A
