Real-World Case Studies and Customer Success Stories with GoTo Resolve

GoTo Connect helped Alta-1 simplify their communications. Their old system used SIP trunks, remote access software, and Microsoft Teams, which made things complicated. Alta-1 wanted something easy to... use and manage. With GoTo Connect, they could change call flows right away without waiting for outside help. Now, everyone at Alta-1 can communicate easily and effectively.
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GoTo Connect helped Australian Technical and Management College (ATMC) solve problems with their old phone system. The legacy system lacked tracking and reporting, making remote work hard. GoTo Conne...ct integrated with their IT setup and saved money. It improved communication during downtime and made daily work easier. ATMC saw better data analytics, higher employee productivity, and positive feedback from staff.
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GoTo Resolve helped BPP Education Group improve remote IT support for 2,700 users worldwide. BPP needed a single tool to manage urgent remote work needs during the pandemic. They chose GoTo Resolve f...or its easy connectivity and simple onboarding. Now, BPP supports staff and students globally with high IT standards.
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GoTo Connect helped Calvary Christian College switch from an in-house PBX to a flexible cloud phone system. The college needed a solution that supported both hard and soft phones to meet legal requir...ements. GoTo Connect enabled a hybrid environment, supporting remote work and innovation. The college now has seamless access and improved security. The IT manager says it is a much more cost-effective solution.
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GoTo Meeting and GoTo Webinar helped Certification Partners support schools, colleges, and universities during the COVID-19 pandemic. Certification Partners used these tools to educate and connect wi...th their customers. The tools also improved the efficiency of internal processes. Certification Partners needed to help their customers move to remote learning. GoTo products made this transition easier and more effective.
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GoTo Connect helped King's College Victoria upgrade their old phone system. The school needed a cloud-based phone solution that worked with both hard phones and soft phones. After switching to GoTo C...onnect, staff and parents can now communicate more easily and securely. The new system gives flexibility and lets users make calls from anywhere using an app. This improved how the school connects with its community.
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GoTo Connect helped Leigh Academies Trust manage over 30 academies by replacing 15 outdated phone systems. The trust needed a cloud-based telephony solution that was easy to use and quick to set up. ...GoTo Connect was chosen for its strong features and simple management. The rollout started with a pilot at Stationers’ Crown Woods Academy and expanded quickly. The new system reduced the IT team's workload and improved call handling for staff and callers.
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Rescue helps Southern New Hampshire University support over 240,000 users. The Technology Help Desk team uses Rescue to manage high volumes of technical support requests. The solution makes it easy f...or users to get help quickly, even during busy times. Rescue gives SNHU confidence to grow its online student base. The university reports higher user satisfaction and a better support experience.
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Rescue helped Fordham University deliver remote IT support to over 4,000 faculty and staff. The university needed a solution that protected user privacy and worked for distributed systems. Rescue pro...vided on-demand, permission-based remote support that removed access after each session. The IT team's same-day resolution rate improved from 40% to 75%. This made support faster and more secure for everyone.
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LogMeIn Rescue helped the Law School Admission Council (LSAC) improve IT support for law school applicants and administrators. LSAC needed a better remote support tool to serve over 140,000 test take...rs and 200 member schools. Rescue enabled near-instant support and offered strong reliability and speed. LSAC surpassed its IT support goals and saved money by switching to Rescue. Staff found the product easy and enjoyable to use.
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GoTo collaboration solutions helped Swansea University Medical School work with partners in the Celtic Advanced Life Science Innovation Network. The school used GoTo tools to connect with other unive...rsities and healthcare businesses. This made it easier to share ideas and research online. They saved time and money by reducing travel. The number of life science products supported and businesses helped to grow increased.
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GoTo Connect and GoTo Contact Center helped Point Loma Nazarene University move from an old PBX phone system to a flexible, cloud-based solution. The university needed better mobility and easier comm...unication across multiple campuses. With GoTo, IT staff saved time by not having to maintain hardware. Call queueing improved how departments handled high call volumes. Staff now enjoy more flexibility and smooth communication.
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GoTo Connect helped Seminole State College upgrade from an old PBX system. The college needed better support for off-campus phones and lower costs. GoTo Connect improved communication for students, f...aculty, and staff. GoTo Webinar enabled critical meetings. GoToAssist let IT help staff and faculty remotely. The college saw better communication and business continuity during the pandemic.
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GoTo Meeting helped Mittelfranken Vocational Training Centre keep training programs running during the pandemic. The center needed to meet the Employment Agency's requirements for all participants. T...hey tested several online tools and chose GoTo Meeting for video conferences and online training. GoTo's data protection contract was a key factor. Staff now rely on GoTo Meeting for meetings and communication with participants.
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GoTo Connect helped Saint Mary's College of California move to remote learning and work during COVID-19. The college had already replaced its old phone system with GoTo Connect before the pandemic. T...his allowed staff to communicate with students and parents, fax remotely, and set up a student-run call center. GoTo Connect made it possible for the college to keep working when in-person operations stopped.
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GoTo Webinar helped The Institute of Government at University of Central Florida host the Florida Association of Code Enforcement's annual conference online. The institute faced challenges with limit...ed time, resources, and budget due to COVID-19. They chose GoTo Webinar for its strong customer service and robust features. The platform enabled them to deliver a critical event virtually. This helped members network and participate in trainings despite the pandemic.
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GoTo Connect helped Dartmouth College solve problems with their on-premises VoIP phone system during the COVID-19 pandemic. Felix Windt, senior director for network services, needed an affordable and... easy-to-use solution. Dartmouth chose GoTo Connect for its simple deployment and integration. The college quickly converted services and frontline call centers to the new system. This made communication easier for staff and students.
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GoTo Meeting and GoTo Webinar helped Fraser Public Schools stay connected during the COVID-19 pandemic. The school district serves over 4,800 students in Fraser, Michigan. School officials used GoTo’...s Emergency Remote Work Kit to support teachers, principals, and the Board of Education. This allowed them to continue their work without interruption. The tools enabled remote collaboration and communication for the entire district.
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GoTo Resolve helped Alpha CC improve remote IT support and device management. The company switched to GoTo Resolve to make support easier and faster. Alpha CC reduced call times by 20%. The time for ...anti-virus and disk management was cut in half. The new system made it easy to add more customers and grow the business.
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GoTo Connect and GoTo Resolve helped Cobb Technologies grow their managed services division. Cobb Technologies used these tools to manage phone systems and provide remote support. The deployment was ...easy and support was always available. Cobb Technologies serves over 9,000 clients as Virginia's largest independent copier dealer. With GoTo, they deliver high service levels to meet client needs.
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GoTo Resolve helped Integrated Partner Solutions, Inc. automate engineering processes. The company used document management workflows to make engineering data more secure and efficient. GoTo Resolve ...became a key tool for their business. The solution removed data reentry and extra file copies. This made their work faster and more reliable.
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Rescue from GoTo helped Kapsch speed up remote support for their workers. Before, connecting to the Service Desk was slow and unstable, causing delays. With Rescue, Kapsch cut connection times by two...-thirds, now taking less than a minute. The solution is simple, transparent, and cost-effective. Users gave positive feedback, and Kapsch is satisfied with the results.
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Rescue helped Evalueserve manage remote IT support as employees shifted to working from home. The company faced more support tickets and recurring IT issues. Rescue provided system integration, commu...nication features, and multi-platform support. Evalueserve saw better customer satisfaction, improved reliability, and easier problem resolution. The GoTo team was supportive and responsive during critical times.
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GoToAssist helped Larsen & Toubro Infotech Ltd. (LTI) improve its service desk during the Covid-19 digital transformation. LTI needed a solution that integrated with its existing technology and was e...asy to use. GoToAssist delivered seamless integration and user-friendly features. LTI saw time savings, reduced call times, and faster call resolution for its customers. The reporting tools made it easy for LTI to track and build on past work.
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GoToAssist helped Ultimate Kronos Group (UKG) support thousands of customers with one secure tool. UKG needed to scale security and improve customer experience. GoToAssist replaced remote desktop, VP...N, and key fobs with a single solution. UKG now runs 400-600 support sessions daily with over 50 agents. The tool improved efficiency and customer satisfaction during the pandemic. UKG relies on GoToAssist for reliable, frictionless support.
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GoTo Connect helped Allocate Software when Covid-19 forced remote work. Allocate Software needed a standard videoconferencing tool for all global offices. They wanted everyone to have the same 'in-ro...om' experience without travel. Marlin Communications, a GoTo Partner, provided the solution. The case highlights the need for reliable, unified communications during global disruptions.
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GoTo Connect helped Accelerated Information Systems manage business calls during Hurricane Sandy. Their old PBX system needed too much maintenance as the company grew. GoTo Connect offered a low cost... and many features. When the hurricane hit, the cell phone forwarding feature kept their phones working. AIS continued business as usual and kept a strong image for their customers.
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GoTo Connect helped Boys & Girls Clubs of America connect 5,000 clubs across the country. The nonprofit needed a flexible, cost-effective phone system to support staff, partners, and donors from anyw...here. GoTo Connect integrated with Microsoft Teams, making calls seamless and easy for staff. The solution reduced infrastructure costs and improved communication quality. IT administrators now have a simple interface to manage the system.
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GoTo Connect helped National Energy Foundation (NEF) switch to remote work during the pandemic. NEF needed a new phone system to keep its services running. GoTo Connect was easy to use and simple to ...set up. As demand grew, NEF nearly tripled its workforce and added GoTo Contact Center for better call management and analytics. NEF now delivers reliable energy advice to people facing fuel poverty.
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GoTo Connect helped the Small Business Association of Australia improve its phone system. Before, calls were answered by whoever was available, so members did not always get quick answers. With GoTo ...Connect, SBAA streamlined its call center and became more responsive. Members noticed the change and gave positive feedback. SBAA also appreciated the all-inclusive features and value for money from GoTo.
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GoTo Connect helped Fiotec upgrade its communications. Fiotec needed better technology after moving to a bigger office and facing the Covid-19 pandemic. They chose GoTo Connect for easy use and phone... management. The switch to cloud-based tools let staff work flexibly. Fiotec saved 20% in costs by not needing physical switch services. Staff found the new system easy to use and quick to adopt.
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GoTo Connect helped Y Whittlesea move from office handsets to a flexible, cloud-based phone, meeting, and messaging solution during the pandemic. The team quickly learned the new platform and liked u...sing the app on their mobile phones. The solution gave them more productivity, access to data offsite, and the ability to work from anywhere. Staff found it easy to control and enjoyed many extra benefits. Feedback from the team has been positive.
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GoTo Connect helped The Salvation Army of North Texas replace their old phone system. The new solution offered better pricing and more features. Staff could work from home using soft phones and did n...ot miss any workdays. The organization continued its mission-critical work during the pandemic, including the Christmas Angel Tree project. GoTo Connect supported their efforts to provide pandemic relief and serve the community.
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GoTo Webinar helped DATAflor AG offer more training seminars to its customers. The company needed a way to handle growing demand for seminars and training dates. With GoTo Webinar, DATAflor expanded ...seminar times to evenings and weekends. This led to a significant increase in seminar sales. Employees also felt less burdened by the new system.
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GoToAssist helped Landtech solve remote tech support challenges, especially with clients using multiple monitors. The software made it easy for several techs to work together on customer issues. Land...tech's support staff and customers found the tool simple and reliable. GoTo Meeting also gave Landtech a stable way to run product demos for their sales team. The solution made technical support smoother and improved the customer experience.
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LogMeIn Rescue helped Lenovo improve customer support and service repairs. Lenovo used Rescue, Rescue + Mobile, and Rescue Lens to support software and hardware issues on many devices. The platform m...ade it easy for admins to manage technicians and access reports. Lenovo lowered handle time and service delivery time. They saved about $1 million per year by reducing cost per incident.
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GoTo Webinar helped RR Software GmbH train customers and attract new ones. They needed a simple, cloud-based tool for sharing knowledge. GoTo Webinar made it easy to show their ANTRAGO software to ma...ny users. Customer loyalty and satisfaction improved. They also gained new customers and increased sales.
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GoTo Connect helped DALIM SOFTWARE replace its old PBX VoIP phone system. The company needed secure and easy communication for global employees and customers. GoTo Connect offered a simple, reliable,... and cloud-based solution. Employees could make and receive calls from any location or device. GoTo technical specialists solved issues with an existing phone contract and replaced all desk phones, saving hardware costs.
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GoTo Connect helped Ewing Automotive improve customer experience across four locations and all departments. The company wanted to make doing business easier for customers. GoTo Connect made it simple... for staff to manage phone systems without IT help. Ewing Automotive employs about 650 people and runs four dealerships. The solution lets them quickly adjust dial plans in-house, saving time and reducing friction for customers.
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GoToAssist helped a world-renowned car manufacturer improve service center support. The company needed a way to give technicians fast access to expert help and up-to-date information. GoToAssist let ...authorized users perform dealer-level tasks remotely. Technicians in remote or independent shops could get real-time guidance. The solution saved time and made it easier to solve customer problems.
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GoTo Connect helped BMW of Murray upgrade from an old phone system. The dealership used GoTo Connect to unify texting, faxing, recording, and reporting in one place. After switching, BMW of Murray ca...nceled 6 or 7 other communication products. This change saved time and money. Communication became easier for their team.
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GoTo Connect helped Larry H. Miller Dealerships upgrade their phone system. Their old system could not handle high call volumes or deliver a great customer experience. GoTo Connect offered advanced f...eatures, integrations, and easy setup. The team saw more revenue, less customer frustration, and saved time managing the system. Remote work setup was simple and kept business running smoothly.
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GoTo Connect helped Dragon 2000 upgrade their phone system. Their old system did not let staff handle calls well when working off-site. Dragon 2000 wanted a modern phone solution for flexible calling... from any location. GoTo Connect enabled all staff to make and receive calls on the company network, no matter where they worked.
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GoTo Resolve helped 360 Orthodontics improve remote support for orthodontic hardware. Before, they had to send technicians to customer sites to fix x-ray machines and other equipment. With GoTo Resol...ve's Camera Share feature, they now solve hardware problems much faster. The tool is easy to use and cost-effective. Customers get better support and a better experience.
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GoTo Connect helped Southern California TMS Center modernize its communications. The platform let them centralize operations and avoid missed connections. They tripled the number of phones with ease.... Now, they can focus more on delivering mental health care. The solution supports their growth across 13 locations and 85 staff.
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GoTo Webinar helped Benestar Group expand its services to more employees in Australia and abroad. The company chose GoTo Webinar for its scalability and easy setup. After using GoTo Webinar, Benestar... Group saw a 50% increase in average webinar attendance year-on-year. Customers gave positive feedback about the new system. The registration process is easier than with Microsoft Teams, and the platform handles large audiences well.
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GoTo Connect helped KAD Dental Staffing manage 4,000 to 6,000 monthly calls as their business grew. Their old phone system could not keep up. Many of their dental office clients already used GoTo Con...nect. KAD Dental Staffing also used GoToAssist to support remote employees. After switching to GoTo Connect, they saw immediate improvements in call flow management.
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GoTo Webinar helped the College of American Pathologists when COVID-19 forced residents-in-training to work from home. The team needed a way to continue regular training and lectures. They used GoTo ...Webinar to create a virtual lecture series. The solution let trainees keep learning from anywhere. The program was a big success for the organization.
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GoTo Resolve helped RPG Crouch Chapman LLP improve IT management. The firm needed better control and oversight of its IT systems. After testing, they chose GoTo Resolve for its all-in-one remote supp...ort features. The platform gave them full visibility of all devices and their status. IT management became easier and more efficient with a single, easy-to-use tool.
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GoTo Webinar helped Sage support customers with a live Q&A platform. Sage used GoTo Webinar to handle a surge in support demand after launching Making Tax Digital. The platform let Sage run five all-...day webinars daily for different software packages. Sage saw higher customer satisfaction, easier delivery for technicians, and better privacy for attendees. Sage moved physical events online without losing service quality.
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GoTo Connect helped Ormsby & Rhodes move from an old PBX system to a cloud-based phone solution. The firm needed staff to work remotely and still use their mobile phones for business calls. GoTo Conn...ect made it easy for staff to make and receive calls using the main office number on their own devices. The transition was smooth, with help from GoTo and DgTek. Ormsby & Rhodes now has a modern, flexible phone system and better client communication.
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GoTo Connect helped Advanced Reconstructive Surgery Alliance fix problems with their old phone system and call center. The old system had downtime and slow support. ARSA wanted better ways to connect... with patients and teams. GoTo Connect made it easier for them to talk to patients and staff. They now have more flexible and reliable communication. This helped them focus on patient care and improve their service.
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Rescue by GoTo helped Tufts Medicine support remote workers and handle more IT support requests faster. The IT team found Rescue easy to use and effective. The solution reduced costs for Tufts Medici...ne. Andrew Duffy-Peter, solutions architect, said GoTo costs significantly less than other products. Rescue had a big impact on the success of their IT projects.
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GoTo Connect helped Ayrfield Medical Practice handle a surge in calls during the Covid-19 pandemic. Their old PBX phone system could not keep up with high call volumes and new video consultations. Gr...eenFire, a GoTo partner, recommended GoTo Connect for its advanced call-centre features. The new system made it easy for staff to manage calls, work remotely, and provide better service to patients. Staff stress dropped and the practice delivered a more professional experience.
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GoTo Connect helped Salt Lake Express improve business communications. The company has over 200 employees, multiple offices, call centers, and mechanic shops. Before GoTo Connect, they could not trac...k call times or spot outliers. Now, they use call data to boost employee performance and customer satisfaction. GoTo Connect brought more transparency and efficiency to their operations.
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GoTo Connect helped viadonau, a top waterway operator in the Danube region, replace its old phone system. The cloud solution supports remote work and cuts fixed costs. Employees now enjoy flexible wo...rk, easy management, and smooth integration of calls and online meetings. GoTo Connect gives viadonau a modern, efficient, and sustainable way to communicate.
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GoTo Connect helped Kenco move from an on-premises PBX to a cloud-based phone system. Kenco needed a simpler, more flexible solution to support their many sites and mobile workforce. GoTo Connect mad...e it easy for staff to connect from anywhere and on any device. Kenco cut their communications costs by 50% after switching. The system is easy to use and reliable, supporting Kenco’s logistics operations.
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GoTo Connect helped Michael Murphy Home Furnishing upgrade from an old PBX system. The new cloud-based phone system gave them better reporting, analytics, and control over calls. Bytek IT Solutions m...anaged the switch for all seven stores and the head office. Customer service improved with shorter wait times and a calmer work environment. The company also cut telephony costs.
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GoTo Connect helped Bradshaw Taylor move from an on-premise IP phone system to a cloud-based solution. The company needed better support for remote work and improved reliability. NXTGen Technology, t...heir IT provider, introduced GoTo Connect for its dial plan and contact center features. The new system made customer service easier and less stressful. Contact center analytics helped teams perform better and keep customers happy.
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GoTo Connect and GoTo Contact Centre helped Umart improve their business communications. Umart had problems with their old phone system and customer experience. They chose GoTo for its low cost, easy... setup, many features, and strong support. Employees quickly accepted the new system. The change led to better control and happier customers.
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GoTo Connect and Central helped Kiernan Trebach after their previous phone provider failed. The firm needed secure remote access to attorney computers and a reliable phone system for communication. T...hey chose Central for IT visibility and GoTo Connect to replace their phone system. The solution was easy to use, saved money, and had no outages. Kiernan Trebach saw new features and consistent performance.
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GoTo Meeting helped Bennett, Bigelow & Leedom, a law firm in Washington state, keep working with clients during COVID-19. The firm used GoTo Meeting for hearings, depositions, and connecting with exp...ert witnesses. GoTo Central made their move to remote work easier. GoTo Room gave attorneys an in-office option for video calls when they did not want to use video at home. The firm stayed connected and kept serving clients with GoTo's tools.
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GoTo Connect helped Legal Aid of Arkansas lower their phone and technology costs. The organization faced high operational expenses, with telephony and technology making up almost 20% of their annual ...budget. They chose GoTo Connect to solve their complex and expensive phone system needs. With GoTo Connect, they kept costs down and kept important features for smooth operations.
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GoTo Connect helped 1 Truck Insurance Services improve customer communications. The agency serves long-haul truckers across many states and needed fast, multi-channel communication. GoTo Connect let ...them talk to customers and clients every day by text message. The solution included SMS, campaigns, outside calling, and transferring, plus collaboration tools. This made it easier for their distributed team to connect quickly and serve clients better.
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GoTo Connect helped Go Insurance improve customer service during the COVID-19 pandemic. The company needed a phone system that could handle long calls and work with their broker management system. Go... Insurance chose GoTo Connect for its integration with blueButler and its Contact Center tool. The solution increased employee efficiency and raised customer service levels.
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GoTo Connect helped Mainstay Underwriting upgrade their communications. The company struggled with old, inflexible phone systems that slowed them down. They needed a better way to connect staff in ne...w offices and remote work. GoTo Connect offered a flexible, affordable solution. Mainstay quickly signed up after seeing a demo and hearing the price. The new system improved their ability to engage customers and support growth.
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GoTo Connect helped Dixon Schwabl + Company (DS+CO) solve problems with their old phone system. Their previous VoIP phones could not be used at home and caused wasted costs. GoTo Connect integrated w...ith Microsoft Teams, which DS+CO already used. The new solution improved voice quality and made customer experience better. The IT director received positive feedback from staff about the change.
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GoTo Connect helped Connecting Media improve business communications. The company needed a secure, cloud-based phone system for its clients in Germany, Austria, and Switzerland. GoTo Connect impresse...d them with its easy-to-use interface and ability to work on many devices. The solution improved work processes and met strict security needs. Connecting Media saw more satisfied customers and greater flexibility.
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GoTo Webinar helped Amazon Advertising solve attendee limits for their webinars. Their old platform made it hard to track attendee data and required manual work. With GoTo Webinar, they now host up t...o 1,500 attendees easily. They also save up to 12 hours of work each month. The new dashboard gives them better insights and a simpler workflow.
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GoTo Webinar helped The Executive Institute move all events online when in-person gatherings stopped. The platform offered strong security, reliability, and analytics. Member usage of events more tha...n doubled after switching to virtual. The organization expects higher retention rates. Members now prefer the new online event model.
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GoTo Connect and GoToAssist helped the Arbinger Institute upgrade their business communications and remote support. The institute needed a new VoIP solution as their contract was ending. They chose G...oTo Connect for its easy use and customization. GoToAssist added remote support in one package. The tools made onboarding new employees simple and supported remote work during the pandemic. Feedback from the team has been very positive.
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GoTo Webinar helped GIRACT reach new clients. The company found phone calls slow and not effective. With GoTo Webinar, GIRACT connected with hard-to-reach audiences. They also used GoTo Meeting for o...ne-on-one client meetings. GoTo made GIRACT more visible around the world.
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GoTo Webinar helped Deloitte Central Europe run larger webinars and collect more data from attendees. Deloitte needed a tool that could handle more participants and connect with their marketing autom...ation systems. GoTo Webinar met these needs and let them bring attendee information into their marketing database. Now, webinars are a key tool for gaining client insights, not just for communication.
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GoTo Connect helped Mendocino Forest Products Company save about $150,000 in the first year. The company removed all PRIs and service contracts. This reduced equipment needs and simplified operations.... Mendocino Forest Products is a leading manufacturer and distributor of certified lumber. The IT director praised GoTo’s strong return on investment.
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GoToConnect helped ESI Technologies upgrade its phone system to a flexible, cloud-based VoIP solution. ESI needed faster, more responsive communications to serve pharmaceutical and biotech clients. W...ith GoToConnect, calls route to the right person or to standby staff and mobiles, so employees can answer from anywhere. This improved customer service and communication speed. ESI chose GoTo for its strong reputation and long-term support.
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GoTo Connect helped Blue Chip PFP, a passive fire protection specialist, upgrade from a single phone line to a modern cloud telephony system. The company wanted a more professional and efficient way ...to handle client calls as it grew. With GoTo Connect, calls now go directly to the right person and are easy to transfer to desk phones or mobiles. This makes it simple for clients to reach staff working from any location. The new system supports Blue Chip PFP’s hybrid workforce and improves the client experience.
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Central from GoTo helped Al Bawani, a large construction company in Saudi Arabia, improve IT management and monitoring. The company needed to boost productivity and optimize IT resources as it grew. ...Central provided a cloud-based, plug-and-play solution for remote support, endpoint monitoring, task automation, and security. Al Bawani used Central to manage all machines and servers from one place. The scripting features made maintenance easier and more effective.
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GoTo Webinar helps LSZ GmbH host webinars with easy participant registration and interactive polls. The platform lets LSZ run events from any location. This supports LSZ's growth and makes webinars a... key part of their event strategy. LSZ uses GoTo Webinar to reach decision-makers on topics like digital transformation and security. The tool makes it simple for LSZ to connect with their audience quickly and directly.
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GoTo Webinar helped XING Events move quickly to digital events during the COVID-19 pandemic. XING Events wanted to help customers turn in-person events into online events fast. They chose GoTo Webina...r to make this easy. XING Events now lets event organizers plan and run digital events with less effort. The partnership made it simple for more than 18 million users in the German-speaking region to connect with the right events online.
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GoTo Connect helped Copy Products Company (CPC) modernize its voice communications. CPC needed a better way for IT and sales teams to stay connected and productive while on the move. With GoTo Connec...t’s cloud-based phone system, setup was easy and staff could use it right away. Employees are happier, customer service improved, and the company is ready to grow in the future.
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GoTo Connect helped EMS Copiers solve problems with their old VoIP phone system. The company was losing calls and had poor call quality during expansion and office moves. EMS Copiers needed a reliabl...e, scalable, and flexible cloud-based phone system. They chose GoTo Connect for better business communications. The new system improved reliability and supported their growth.
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Rescue helped FUJIFILM improve its remote support for customers across Asia Pacific. FUJIFILM used Rescue to provide remote technical assistance and proactive support. The company trained its support... engineers to use Rescue for a smooth customer experience. FUJIFILM increased customer satisfaction and saved costs. Rescue also enabled FUJIFILM to offer new services like remote design, installation, and training.
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LogMeIn Rescue helps Motorola support customers worldwide. Motorola faced problems with language barriers and miscommunication between customers and agents. They use Rescue remote support and Rescue ...Lens video to solve technical and hardware issues. With Rescue, Motorola reduced average handle time and improved service for global customers. The solution gives agents better visibility and removes language barriers.
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GoTo helped Munch Supply, a Marcone company, find a single platform for all their business communications. The company needed a new solution as their old vendor contract ended. GoTo was chosen by ope...rations, IT, and end users. The platform improved operations, reporting, and call management. Analytics from GoTo helped the company better understand customer needs.
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GoTo Webinar helped MITEGRO quickly move their in-person trade fair online after a major event was cancelled due to COVID-19. MITEGRO had already used GoTo Webinar for virtual training in their onlin...e academy. They recreated event content as a webinar series, reaching over 5,000 participants. The platform let them deliver valuable insights to an unlimited audience. GoTo Webinar made it easy to host a virtual trade fair at short notice.
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GoTo Webinar helped Manaaki Whenua – Landcare Research run webinars during the pandemic. The platform gave them reliable service for their events. They saw over 200% more webinar attendees year-on-ye...ar. Attendee engagement also rose by 24%. The team values GoTo's reliability for their global webinar series.
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GoTo Connect helped RECI replace its old phone system with a modern, unified communications platform. RECI needed better integration for office, home, and field teams. The old system could not connec...t mobile and desk phones, slowing down service. GoTo Connect offered a single, flexible solution. RECI chose the Contact Center version to manage calls more professionally. This improved support for members and consumers.
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GoTo Connect helped PayChoice, a payment gateway company in Melbourne, upgrade their old phone system. The team found GoTo Connect easy to use and liked features like drag-and-drop call sequences and... call recordings. They can now quickly set special messages for holidays and trainings. The new system made team planning easier and improved client communication. PayChoice values the 24/7 support and user-friendly portal.
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Rescue Live Lens from GoTo helped COSMOTE improve remote technical support. COSMOTE faced complex customer issues that often needed field visits. They started with a proof of concept for Live Lens an...d then integrated it into their UFixit service. COSMOTE bought 28 Live Lens licenses for 84 support agents. The solution made customer problem resolution faster and more efficient. Many issues now get fixed on the first call, reducing the need for home visits.
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GoTo's business communication tools helped Sheakley HR Solutions improve their HR and payroll outsourcing services. Ryan Pappas, a training consultant, used GoTo to train clients and support sales wi...th product demos. He needed a scalable solution to address challenges similar to those faced by his clients. GoTo provided the support and flexibility required for efficient operations and business growth.
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GoTo Connect helped Glamorgan Spring Bay Council update its old and expensive phone system. The council needed a flexible solution to serve its community better. With GoTo Connect, they reduced costs... and only pay for the features they use. The new system allows easy customisation. The council now serves residents and businesses more efficiently.
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GoTo Connect helped Durham Travel shift from in-person to remote client meetings during the pandemic. The company used GoTo Connect's call routing feature to transfer calls between agents. This saved... time and made agents more efficient. Durham Travel continued to give personalized support to customers. The move to GoTo Connect happened before the pandemic began.
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GoTo Connect helped EMA Consulting move to remote work during COVID-19. Their old VoIP provider could not support their needs. GoTo Connect let the team work from anywhere. Call quality and connectiv...ity issues dropped a lot. EMA Consulting called their work-from-home experience a success.
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GoTo Connect helped Land Use Consultants (LUC) unify communications for its 280 employees across the UK. LUC struggled with separate Microsoft Teams and telephony systems that did not work well toget...her. GoTo Connect offered seamless integration with Teams and all needed features. LUC bought 250 licenses and GoTo managed the rollout. The new system made communication easier and saved the company money.
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GoTo Connect helped Simply Print solve problems with their old phone system. The company was losing customers before they could compete with low-cost online printers. GoTo Connect was easy to set up,... use, and maintain. The owner can update phone messages from home and never misses calls, even if the internet is down. This made business operations smoother for their small team.
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GoTo Webinar helped Schwabe, Ley & Greiner digitalize the Finance Symposium during the Corona crisis. The company needed a simple, intuitive tool with strong data protection. GoTo Webinar enabled the...m to move their large treasury conference online. The solution made it easy to host the event securely. Schwabe, Ley & Greiner successfully adapted their event strategy with this platform.
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GoTo Connect helped Civilserve move from a standard telephone system to a VoIP solution. This change made it easy for employees and freelancers to work from home or on the go. Civilserve improved the...ir availability and always had someone ready to answer calls. They increased customer satisfaction and saved time. The switch to GoTo Connect made Civilserve ready for the future of work.
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GoTo Connect helped Henley align its VoIP telephony systems across its global operations. Henley needed a more strategic approach to managing IT and infrastructure. The company reviewed cloud-based t...elephony products and chose GoTo Connect as its global telephone system. This solution unified their communications and supported their business needs.
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GoTo Training helped Coltene manage and set up trainings in different languages for their workforce and clients worldwide. Coltene needed a way to support rapid global growth. The solution allowed th...em to deliver training at scale. This made it easier for Coltene to support employees and customers in many countries. The company improved training access and efficiency across its global operations.
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GoTo Meeting helped PeopleKeys move their in-person meetings and trainings online. PeopleKeys needed a secure way to connect with customers during Ohio's stay-at-home orders. They switched to virtual... meetings and trainings using GoTo Meeting. This allowed them to keep working with customers safely and efficiently. The solution matched their needs for remote communication.
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