Overview: NinjaOne (formerly NinjaRMM) and GoTo Resolve as Help Desk Category solutions.
NinjaOne is tailored predominantly for large enterprises and IT services, offering robust integration capabilities and 24/7 support, making it a strong choice for tech-driven industries. GoTo Resolve caters to a wider array of segments, focusing on collaboration and communication, with strong support across various channels, aligning well with businesses that prioritize internal communication and smoother workflows.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
NinjaOne (formerly NinjaRMM) and GoTo Resolve: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
NinjaOne facilitates helpdesk management and contract management, aligning with operational needs in technology and services environments. read more →
GoTo Resolve supports helpdesk management and collaboration, making it ideal for teams focusing on improved communication. read more →
Business Goals
NinjaOne helps in acquiring customers and enhancing relationships, meeting goals for businesses expanding their client base. read more →
GoTo Resolve is focused on enhancing customer relationships and improving ROI, making it suitable for organizations looking to boost their efficiency. read more →
Core Features
NinjaOne boasts features like integration and custom reports, fulfilling needs for data management and security for IT sectors. read more →
GoTo Resolve emphasizes compliance and security, appealing to users who prioritize data integrity and user collaboration. read more →
Vendor Support
NinjaOne offers 24/7 support with multiple channels, fitting for businesses requiring reliable service at all times. read more →
GoTo Resolve provides extensive chat and phone support, accommodating businesses with diverse communication preferences. read more →
Segments and Industries
NinjaOne is predominantly used by large enterprises in IT and network security industries. read more →
GoTo Resolve serves a variety of segments, including hospitality, meeting diverse industry needs. read more →
Operational Alignment
NinjaOne fits into large-scale operations, ideal for complex IT infrastructures. read more →
GoTo Resolve is adaptable across different scales, supporting internal communication and content sharing. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
How efficiently Does NinjaOne (formerly NinjaRMM) manage your Helpdesk Management?
What solutions does NinjaOne (formerly NinjaRMM) provide for Training & Onboarding?
What solutions does NinjaOne (formerly NinjaRMM) provide for Workflow Management?
GoTo Resolve in Action: Unique Use Cases
Why is GoTo Resolve the best choice for Collaboration?
How does GoTo Resolve address your Communication Management Challenges?
Alternatives
News
Latest NinjaOne (formerly NinjaRMM) News
Three NinjaOne Leaders Named to CRNs 2025 Women of the Channel List
Three NinjaOne leaders have been named to CRNs 2025 Women of the Channel list. This recognition highlights their contributions to the IT channel, including advancing NinjaOnes global partner program and supporting channel partner growth. The award underscores NinjaOnes commitment to leadership and innovation in IT management and security.
Latest GoTo Resolve News
GoTo Launches AI-Enhanced Integrations between GoTo Connect and Leading CRM Platforms, Strengthening Customer Experience - Business Wire
GoTo has improved customer experience by integrating AI with GoTo Connect and popular CRM platforms.
