Odoo CRM Overview

Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using Odoo CRM.

Other use cases:

  • Onboarding
  • Communication Management
  • Engagement Management
  • Account Management
  • Forecasting
  • Collaboration
  • Products & Pricelist Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Odoo CRM.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Increase Average Basket Value
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Odoo CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Odoo CRM works with different mediums / channels such as Phone Calls. and Promotions.

Odoo CRM's features include Personalization, Dashboard, Recording, etc. and Odoo CRM support capabilities include Phone Support, Chat Support, Email Support, etc. also Odoo CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The workflow management system is excellent...." Peer review by Feastre L., Team Manager

Odoo CRM, Rippling, Less Annoying CRM, NinjaOne (formerly NinjaRMM), Teamgate CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Odoo CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Odoo CRM is popular in Information Technology And Services, Computer Software, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Odoo CRM Use Cases

How efficiently Does Odoo CRM manage your Sales Document Management?

How efficiently Does Odoo CRM manage your Helpdesk Management?

What makes Odoo CRM ideal for Workflow Management?

How efficiently Does Odoo CRM manage your Onboarding?

Why is Odoo CRM the best choice for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Odoo CRM solved their CRM needs. Cuspera uses 2872 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Video

What is Odoo in two minutes

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Frequently Asked Questions(FAQ)

for Odoo CRM

What is Odoo CRM?

Odoo CRM is an Open Source CRM that helps manage and track leads, close opportunities and get accurate forecasts and can be used in businesses of all sizes..

Odoo CRM's features include Sell Faster, Leads, Opportunities, Customers, Efficient Communication, Reporting, and Integration. The Sell Faster feature is available on mobile enabling sales on the go. It has an intuitive user interface and a dashboard overview of sales activities.

Odoo CRM's Leads feature enables Leads Nurturing by creating campaigns, a column matching tool that helps importing prospects files, Lead scoring tools, Lead acquisition optimisation with call-to-action and a/b testing tool and more. The Opportunities feature supports Activities and calls management, Pipeline management, Scheduling of meetings, Call logs and more.

What is Odoo CRM used for?

Odoo CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of Odoo CRM?

Personalization, Dashboard and Recording are some of the top features of Odoo CRM.

Who uses Odoo CRM?

Odoo CRM is used by Information Technology And Services, Computer Software and Retail among other industries.

What are Odoo CRM alternatives?

Rippling, Less Annoying CRM, NinjaOne (Formerly NinjaRMM) and Teamgate CRM are popular alternatives for Odoo CRM.

Where is Odoo CRM located?

Odoo CRM is headquartered at Rue des Bourlottes, 9 1367 Grand-Rosière.
lightning

Peers used Odoo CRM for sales document management and helpdesk management

Odoo CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)

Odoo CRM Integrations

Odoo CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.11/5 ★

Read Reviews (151)
Data Import

3.79/5 ★

Read Reviews (280)

Few API Integrations for Odoo CRM

Software Failure Risk Guidance

?

for Odoo CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Odoo CRM

Odoo S.A. News

Partnership

Cudio Strengthens Position as Trusted Odoo Partner With - GlobeNewswire

Cudio, a leading Odoo implementation partner, is expanding its Odoo Migration Services to help North American companies transition from legacy systems to Odoo's flexible, open-source ERP platform. This expansion addresses the growing demand for modern, integrated business solutions. Cudio's structured migration process ensures minimal disruption and maximizes system stability, offering tailored solutions across various industries.

Partnership

AUS partners with Odoo to offer industry-focused course

AUS and Odoo have partnered to integrate Odoos ERP University Course into AUS's engineering curriculum. This collaboration provides students with ERP training, professional certification, and career pathways, including internships at Odoo's Dubai office. The partnership aims to enhance students' practical skills and career prospects through hands-on training, mentorship, and research opportunities.

Product

Odoo Set To Launch Version 19 | CIO Africa

Odoo is set to launch Version 19 of its business software at the Odoo Experience event in Belgium, focusing on user experience, automation, and accessibility. The release includes features like digital payment integration with DPO Pay and compliance with Kenya's e-TIMS for tax invoicing. Odoo's expansion in Africa includes a new partner management department in Kenya and ongoing community-building efforts through workshops.

Partnership

Odoo and Network International Launch Integrated Payment Platform for African Businesses

Odoo and Network International have partnered to launch an integrated payment platform for African SMEs. This collaboration enhances Odoo's e-commerce capabilities by integrating Network as a payment service provider, enabling businesses to accept card and mobile money payments. The partnership aims to boost operational efficiency and support Africa's growing digital economy by offering a scalable, secure payment solution.

Odoo S.A. Profile

Company Name

Odoo S.A.

Company Website

//odoo.com

Year Founded

2005

HQ Location

Rue des Bourlottes, 9 1367 Grand-Rosière

Employees

251-500

Social

Financials

SERIES B