Odoo CRM Overview

Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using Odoo CRM.

Other use cases:

  • Onboarding
  • Communication Management
  • Engagement Management
  • Account Management
  • Forecasting
  • Collaboration
  • Products & Pricelist Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Odoo CRM.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Increase Average Basket Value
  • Launch New Products
  • Improve Brand Engagement
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Odoo CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Odoo CRM works with different mediums / channels such as Phone Calls. and Promotions.

Odoo CRM's features include Personalization, Dashboard, Recording, etc. and Odoo CRM support capabilities include Phone Support, Chat Support, Email Support, etc. also Odoo CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The suite also includes communication apps, electronic signature capture, marketing tools, manufacturing apps, a point of sale (POS), and more...." Peer review

Odoo CRM, Rippling, NinjaOne (formerly NinjaRMM), Freshsales, Vtiger Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Odoo CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Odoo CRM is popular in Information Technology And Services, Computer Software, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Odoo CRM Customer wins, Customer success stories, Case studies

What benefits does Odoo CRM offer for Sales Document Management?

What solutions does Odoo CRM provide for Helpdesk Management?

How can Odoo CRM enhance your Workflow Management process?

How efficiently Does Odoo CRM manage your Onboarding?

What Are the key features of Odoo CRM for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Odoo CRM solved their CRM needs. Cuspera uses 2872 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

MMGC Streamlines Regulatory Project Management with Odoo: Efficiency and Centralization in Latin America

MMGC, a regulatory affairs consultancy, has adopted Odoo's suite of applications to streamline its operations across Latin America and Europe. By implementing Odoo's CRM, Project, and Accounting appl...ications, MMGC has centralized its project management, improved cost traceability, and enhanced operational efficiency. This integration has replaced fragmented tools like Excel, allowing MMGC to scale its services while maintaining compliance and control.

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Odoo Success Story: How TEQPHONE mastered Multi-Channel Distribution

TEQPHONE GmbH, a distributor of smart home products, successfully implemented Odoo's ERP system to address its complex multi-channel distribution needs. The phased implementation included modules for... sales, purchasing, warehouse, and accounting, enhancing inventory management and operational efficiency. The integration of e-commerce and EDI interfaces streamlined sales and logistics, doubling efficiency in critical areas and enabling rapid retail expansion.

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St. Margarets School Optimizes its Admissions and Boosts Conversion Rates with Odoo

St. Margaret's School in Buenos Aires enhanced its admissions process and increased conversion rates by implementing Odoo's CRM and dashboard modules. The school transitioned from manual processes to... a more organized system, improving initial contact speed and tracking capabilities. This led to a conversion rate increase from under 10% to over 17% within six months. Future plans include further automation and new communication channels.

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BemaQ - Construction - Construction

Odoo helped BemaQ modernize its operations in just four months. The company used Odoo's accounting, inventory, and project modules to improve efficiency and transparency. BemaQ gained real-time visib...ility, better asset control, and digitized processes. This led to more precise machinery operations and significant savings in physical materials. Employees adapted through personalized training and demo databases.

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Perumda Varia Niaga Samarinda - Retail - Retail

Odoo helped Perumda Varia Niaga Samarinda manage six business units with one system. Before Odoo, each division used separate software, causing slow coordination and lost inventory. Odoo's multi-comp...any features and apps like Accounting, Subscriptions, and POS unified all business data. Now, financials and inventory are tracked in real time. The company saw faster processes and better data accuracy across all business lines.

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Polybandas - Manufacturing - Manufacturing

Odoo helped Polybandas, a Colombian industrial company, fix cost traceability and accounting issues. Before Odoo, their old software could not track true costs or inventory well. After switching to O...doo, Polybandas saw a 43.2% growth in 2024 and 30% more in 2025. Odoo's dashboards and integrated modules gave them real-time data and better control. This improved their efficiency and decision-making.

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What is Odoo in two minutes

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Frequently Asked Questions(FAQ)

for Odoo CRM

What is Odoo CRM?

Odoo CRM is an Open Source CRM that helps manage and track leads, close opportunities and get accurate forecasts and can be used in businesses of all sizes..

Odoo CRM's features include Sell Faster, Leads, Opportunities, Customers, Efficient Communication, Reporting, and Integration. The Sell Faster feature is available on mobile enabling sales on the go. It has an intuitive user interface and a dashboard overview of sales activities.

Odoo CRM's Leads feature enables Leads Nurturing by creating campaigns, a column matching tool that helps importing prospects files, Lead scoring tools, Lead acquisition optimisation with call-to-action and a/b testing tool and more. The Opportunities feature supports Activities and calls management, Pipeline management, Scheduling of meetings, Call logs and more.

What is Odoo CRM used for?

Odoo CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of Odoo CRM?

Personalization, Dashboard and Recording are some of the top features of Odoo CRM.

Who uses Odoo CRM?

Odoo CRM is used by Information Technology And Services, Computer Software and Retail among other industries.

What are Odoo CRM alternatives?

Rippling, NinjaOne (Formerly NinjaRMM), Freshsales and Vtiger Sales CRM are popular alternatives for Odoo CRM.

Where is Odoo CRM located?

Odoo CRM is headquartered at Rue des Bourlottes, 9 1367 Grand-Rosière.
lightning

Peers used Odoo CRM for sales document management and helpdesk management

Odoo CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)

Odoo CRM Integrations

Odoo CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.11/5 ★

Read Reviews (151)
Data Import

3.79/5 ★

Read Reviews (280)

Few API Integrations for Odoo CRM

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Odoo CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Odoo CRM

Odoo S.A. News

Product

SDLC Corp Launches Advanced Odoo HRMS Dashboard to Revolutionize Workforce Intelligence

SDLC Corp has launched the Odoo HRMS Dashboard, an advanced analytics-driven solution designed to enhance workforce management and productivity. This dashboard integrates seamlessly with existing Odoo HR modules, offering real-time insights, performance monitoring, and customizable reporting. It aims to transform HR into a strategic business function by providing centralized data and supporting scalable growth.

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Partnership

Partena Professional x Odoo enhancing the HR and payroll journey

Odoo and Partena Professional have partnered to launch Belgium's first fully integrated HR and payroll solution. This collaboration combines Odoo's management software with Partena's HR expertise, aiming to simplify and accelerate HR processes. The new suite, set for release by year-end, will initially target accountants and business leaders, with plans to expand in 2027.

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Product

SDLC Corp Launches Free Odoo WooCommerce Connector for Seamless Integration

SDLC Corp has launched a free Odoo WooCommerce Connector, enabling seamless integration between WooCommerce storefronts and Odoo ERP systems. This connector facilitates real-time data synchronization, improving inventory management, order processing, and financial accuracy. It supports multi-store environments and offers features like webhook-based event processing, secure API integration, and centralized logging. The solution aims to enhance operational efficiency and support AI-driven business analytics.

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Product

SDLC Corp Launches Free Odoo-Shopify Connector for Enterprise Dig

SDLC Corp has launched a free Odoo-Shopify Connector to enhance enterprise digital transformation. This integration enables seamless synchronization of products, customers, orders, inventory, and payments between Shopify and Odoo. It supports various industries by providing real-time updates, improving inventory accuracy, and enabling AI-driven analytics. The connector is available for cloud and self-hosted Odoo deployments.

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Odoo S.A. Profile

Company Name

Odoo S.A.

Company Website

//odoo.com

Year Founded

2005

HQ Location

Rue des Bourlottes, 9 1367 Grand-Rosière

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B