Odoo CRM Overview

Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using Odoo CRM.

Other use cases:

  • Onboarding
  • Communication Management
  • Engagement Management
  • Account Management
  • Forecasting
  • Collaboration
  • Products & Pricelist Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Odoo CRM.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Increase Average Basket Value
  • Launch New Products
  • Improve Brand Engagement
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Odoo CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Odoo CRM works with different mediums / channels such as Phone Calls. and Promotions.

Odoo CRM's features include Personalization, Dashboard, Recording, etc. and Odoo CRM support capabilities include Phone Support, Chat Support, Email Support, etc. also Odoo CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A purchase order that has not yet been confirmed is NOT a request for quote...." Peer review by darren t., Director of Manufacturing, Consumer Goods

Odoo CRM, Rippling, Less Annoying CRM, NinjaOne (formerly NinjaRMM), Teamgate CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Odoo CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Odoo CRM is popular in Information Technology And Services, Computer Software, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Odoo CRM Customer wins, Customer success stories, Case studies

What benefits does Odoo CRM offer for Sales Document Management?

How does Odoo CRM address your Helpdesk Management Challenges?

How does Odoo CRM address your Workflow Management Challenges?

How can Odoo CRM enhance your Onboarding process?

How does Odoo CRM address your Communication Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Odoo CRM solved their CRM needs. Cuspera uses 2872 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Confianz Global Inc. Launches Comprehensive Odoo ERP System To Empower Businesses

Confianz Global Inc. has launched a comprehensive Odoo ERP system to enhance business efficiency and scalability. As an Odoo Gold Partner, Confianz offers integrated solutions across CRM, Accounting,... Inventory, and more, tailored to specific business needs. The system features real-time reporting, mobile access, and robust security, catering to diverse industries globally.

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BemaQ - Construction - Small

Odoo helped BemaQ modernize its operations in just four months. The company used Odoo's Project, Accounting, and Inventory modules to improve efficiency and transparency. BemaQ gained real-time visib...ility, better accounting traceability, and saved on physical materials. Employees received personalized training to adapt to the new system. Odoo enabled BemaQ to control resources and make faster decisions.

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Polybandas - Manufacturing

Odoo helped Polybandas, a Colombian industrial company, fix cost traceability and accounting issues. Before Odoo, their old software could not track true costs or inventory well. After switching to O...doo, Polybandas saw a 43.2% growth in 2024 and 30% more in 2025. Odoo's dashboards and integrated modules gave them real-time data and better control. This improved their efficiency and decision-making.

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Perumda Varia Niaga Samarinda - Retail

Odoo helped Perumda Varia Niaga Samarinda manage six business units with one system. Before Odoo, each division used separate software, causing slow coordination and lost inventory. Odoo's multi-comp...any features and apps like Accounting, Subscriptions, and POS unified all business data. Now, financials and inventory are tracked in real time. The company saw faster processes and better data accuracy across all business lines.

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BemaQ - Construction

Odoo helped BemaQ modernize its operations in just four months. The company used Odoo's accounting, inventory, and project modules to improve efficiency and transparency. BemaQ gained real-time visib...ility, better asset control, and digitized processes. This led to more precise machinery operations and significant savings in physical materials. Employees adapted through personalized training and demo databases.

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What is Odoo in two minutes

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Frequently Asked Questions(FAQ)

for Odoo CRM

What is Odoo CRM?

Odoo CRM is an Open Source CRM that helps manage and track leads, close opportunities and get accurate forecasts and can be used in businesses of all sizes..

Odoo CRM's features include Sell Faster, Leads, Opportunities, Customers, Efficient Communication, Reporting, and Integration. The Sell Faster feature is available on mobile enabling sales on the go. It has an intuitive user interface and a dashboard overview of sales activities.

Odoo CRM's Leads feature enables Leads Nurturing by creating campaigns, a column matching tool that helps importing prospects files, Lead scoring tools, Lead acquisition optimisation with call-to-action and a/b testing tool and more. The Opportunities feature supports Activities and calls management, Pipeline management, Scheduling of meetings, Call logs and more.

What is Odoo CRM used for?

Odoo CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of Odoo CRM?

Personalization, Dashboard and Recording are some of the top features of Odoo CRM.

Who uses Odoo CRM?

Odoo CRM is used by Information Technology And Services, Computer Software and Retail among other industries.

What are Odoo CRM alternatives?

Rippling, Less Annoying CRM, NinjaOne (Formerly NinjaRMM) and Teamgate CRM are popular alternatives for Odoo CRM.

Where is Odoo CRM located?

Odoo CRM is headquartered at Rue des Bourlottes, 9 1367 Grand-Rosière.
lightning

Peers used Odoo CRM for sales document management and helpdesk management

Odoo CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)

Odoo CRM Integrations

Odoo CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.11/5 ★

Read Reviews (151)
Data Import

3.79/5 ★

Read Reviews (280)

Few API Integrations for Odoo CRM

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Odoo CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Odoo CRM

Odoo S.A. News

Product

SDLC Corp Launches Free Odoo WooCommerce Connector for Seamless Integration

SDLC Corp has launched a free Odoo WooCommerce Connector, enabling seamless integration between WooCommerce storefronts and Odoo ERP systems. This connector facilitates real-time data synchronization, improving inventory management, order processing, and financial accuracy. It supports multi-store environments and offers features like webhook-based event processing, secure API integration, and centralized logging. The solution aims to enhance operational efficiency and support AI-driven business analytics.

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Product

SDLC Corp Launches Free Odoo-Shopify Connector for Enterprise Dig

SDLC Corp has launched a free Odoo-Shopify Connector to enhance enterprise digital transformation. This integration enables seamless synchronization of products, customers, orders, inventory, and payments between Shopify and Odoo. It supports various industries by providing real-time updates, improving inventory accuracy, and enabling AI-driven analytics. The connector is available for cloud and self-hosted Odoo deployments.

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Partnership

Ascent Digital LLC Expands Its Offerings as a Certified Odoo Partner

Ascent Digital LLC has become a certified Odoo Partner, enabling it to offer comprehensive implementation and support services for the Odoo platform. This partnership allows Ascent Digital to provide end-to-end solutions, leveraging Odoo's ERP, CRM, and other business applications to enhance digital transformation for clients.

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Financial

IK Partners to buy majority stake in Trustmoore; General Atlantic ups Odoo stake

General Atlantic has increased its investment in Odoo, enhancing its stake in the company. This move signifies a strengthened financial backing for Odoo, potentially supporting its growth and expansion strategies in the open-source ERP and CRM market.

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Odoo S.A. Profile

Company Name

Odoo S.A.

Company Website

//odoo.com

Year Founded

2005

HQ Location

Rue des Bourlottes, 9 1367 Grand-Rosière

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B