Zoho Desk Overview

Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.

Other use cases:

  • Engagement Management
  • Customer Feedback Management
  • Social Media Management
  • Contact List Management
  • Communication Management
  • Collaboration
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.

Other priorities:

  • Improve Internal Communications
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Visibility
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Grow Market Share
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.

Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs" - Alex Tolbert

Zoho Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Desk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Desk Customer wins, Customer success stories, Case studies

What benefits does Zoho Desk offer for Helpdesk Management?

What makes Zoho Desk ideal for Knowledge Management?

How efficiently Does Zoho Desk manage your Workflow Management?

How can Zoho Desk optimize your Engagement Management Workflow?

What benefits does Zoho Desk offer for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Zoho Desk testimonial

Alex Tolbert

CEO

Bernard Health
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert
Zoho Desk testimonial

Ryan Johnson

Customer Success Manager

The Streaming Network
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson
Zoho Desk testimonial

Maximilian Richter

Operational Improvement Manager

Hafele
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter
CUSTOMERS TESTIMONIALS
Zoho Desk testimonial

Alex Tolbert

CEO

Bernard Health
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert
Zoho Desk testimonial

Ryan Johnson

Customer Success Manager

The Streaming Network
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson
Zoho Desk testimonial

Maximilian Richter

Operational Improvement Manager

Hafele
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter
 

Zoho Reignites CRM for Acme Brick Company

Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed in under a year, improved CRM adoption ...across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.

Read on →
 

Zoho Corporation Surpasses One Million Customers

Zoho Corporation celebrates its 30th anniversary by surpassing one million paying customers and 150 million users globally. The company attributes its success to a customer-first approach, offering s...calable and affordable solutions. Notable customers include Mercedes-Benz India and Union Bank of India. Zoho's growth is marked by a 32% increase in customers and 20% revenue growth in 2025.

Read on →
 

Zoho Users Discuss The Future As Company Reaches 1 Million Customers

Zoho has reached a milestone of 1 million customers globally, highlighting its significant presence in the business software market. The company offers a suite of tools, including Zoho Creator and Zo...ho Payments, which are integral to many businesses' operations. Customers like CIMCO Refrigeration and Island Practice Management praise Zoho for its collaborative approach and technological integration, emphasizing the company's focus on customer-centric innovation and AI integration.

Read on →

Funding Strategies - Financial Services - financial services

Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate CRM and email marketing, improving lead management and c...lient communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.

Read on →

BusinessNZ Council - Government Administration - Government Administration

Zoho Backstage helped BusinessNZ Council move their election conference online during COVID-19. The team needed an easy event management tool with ticketing and website features for non-technical use...rs. Zoho Backstage let them quickly update tickets, process refunds, and customize their event site. They livestreamed sessions and managed ticket sales easily. The council praised the platform's user-friendly interface and real-time agenda editing.

Read on →

ProEducation Solutions - Education - education

Zoho Sign helped ProEducation Solutions speed up their document signing process. Before, paperwork took weeks and was hard to manage. Other e-signature tools were expensive and hard to use. Zoho Sign... made signing fast, easy, and affordable. The team liked the flexible pricing and simple web portal. Now, all paperwork is automated and secure.

Read on →

Working with the Sandbox Environment in Zoho Desk

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoho Desk

What is Zoho Desk?

Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.

It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.

It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.

What is Zoho Desk used for?

Zoho Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of Zoho Desk?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of Zoho Desk.

Who uses Zoho Desk?

Zoho Desk is used by Information Technology And Services, Computer Software and Non-Profit Organization Management among other industries.

What are Zoho Desk alternatives?

Vision Helpdesk, LiveAgent, Remote Support Desktop and Smith.Ai are popular alternatives for Zoho Desk.

Where is Zoho Desk located?

Zoho Desk is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Desk for helpdesk management and knowledge management

Zoho Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.66/5 ★

Read Reviews (27)
Analytics

4.75/5 ★

Read Reviews (195)
Custom Reports

3.66/5 ★

Read Reviews (1477)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.66/5 ★

Read Reviews (27)
Analytics

4.75/5 ★

Read Reviews (195)
Custom Reports

3.66/5 ★

Read Reviews (1477)

Software Failure Risk Guidance

?

for Zoho Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Desk

Zoho Corporation Pvt. Ltd News

Financial

Zoho revenue doubles in 3 years to Rs 12, 313 crore Asia now powers 30% of global revenue

Zoho's revenue nearly doubled over three years, reaching Rs 12,313 crore in FY25, with Asia contributing 30% to global revenue. Despite revenue growth, profits declined by 3.3% due to rising costs, particularly in employee benefits and advertising. North America remains Zoho's largest market, generating 41% of revenue, while its flagship Zoho Suite and ManageEngine products are key revenue drivers.

Read more →
Financial

Zoho reports Rs 12, 313 Cr revenue and Rs 3, 191 Cr profit in FY25

Zoho reported Rs 12,313 crore in revenue and Rs 3,191 crore in profit for FY25, marking a 17.8% growth in revenue. The company's flagship products, ManageEngine and Zoho, drove the growth. North America was the largest market, contributing 41% of revenue. Despite increased costs, Zoho remains focused on expanding in the domestic market with new offerings like Zoho Pay.

Read more →
Company

Zoho clarifies payment issue with FlexyPe, says payment gateway caused error

Zoho addressed a payment issue with FlexyPe, attributing the error to a payment gateway malfunction. The company clarified the situation to reassure stakeholders and maintain transparency.

Read more →
Product

Zoho Books comes full circle with MTD for Income Tax

Zoho Books now supports end-of-year submissions and tax returns for Making Tax Digital (MTD) for Income Tax. This update allows sole traders and landlords to complete their entire MTD journey within Zoho Books, ensuring compliance with HMRC requirements. The software facilitates comprehensive financial reporting, including business income adjustments and other income sources, providing an end-to-end solution for digital tax filing.

Read more →

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE