Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint." - Melien Boenk
Peer review evidence (same sources as the product rating summary)
"...We also make use of ZoHo Desk to support our incident reports for our management systems...." Peer review by Laurens v., Project Manager, Automotive
"...The main focus is to solve the knowledge base - having articles about the product I'm building available for end-users...." Peer review by Lenart R, Developer
"...It has helped with our workflow, before using Zoho Desk we had to do all of this by email, it made it hard for us to keep track of all of the things that needed to be done...." Peer review by Fernando R
Zoho Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Zoho Desk Customer wins, Customer success stories, Case studies
What solutions does Zoho Desk provide for Helpdesk Management?
How efficiently Does Zoho Desk manage your Knowledge Management?
How efficiently Does Zoho Desk manage your Workflow Management?
Why is Zoho Desk the best choice for Engagement Management?
How efficiently Does Zoho Desk manage your Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. Testimonial By Melien Boenk |
|
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter |
|
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Melien Boenk Client Services Foto Koch |
So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. Testimonial By Melien Boenk |
|
Maximilian Richter Operational Improvement Manager Hafele |
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter |
|
Tan Wee Hoe Head of Sales ST Engineering |
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
Nigerian businesses - Various - Medium
Zoho brings AI to Nigeria’s tax and accounting challenge
Motilal Oswal Financial Services Ltd. - Financial Services - Large
Zoho Powers Enterprise Operations and Data Transformation at Motilal Oswal Financial Services
Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) - Government Agency - Large
Zoho, SMEDAN unleash N20bn digital push for 25, 000 Nigerian MSMEs
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Zoho Launches Nigeria Edition of Zoho Books for VAT, E-Invoicing Compliance
Zoho launched the Nigeria edition of Zoho Books, a cloud-based accounting solution, to aid businesses in VAT and e-invoicing compliance. This edition includes AI-native financial tools for managing finances, offering features like VAT rate automation, e-invoice submission, and anomaly detection. The launch is part of Zoho's finance suite, which includes various applications tailored for local tax needs in multiple countries.
Zoho Books is now ICAEW accredited
Zoho Books has received accreditation from the Institute of Chartered Accountants in England and Wales (ICAEW), affirming its compliance with high standards in accounting software. This accreditation ensures Zoho Books meets stringent technical and functional criteria, enhancing its reliability for businesses and finance professionals in the UK.
Zoho Books Launches Nigeria Edition for Tax Compliance
Zoho launched a Nigeria edition of Zoho Books, integrating local tax compliance features with its cloud-based accounting platform. The software automates VAT and e-invoicing processes, aligning with Nigeria's digital tax administration. It includes AI tools like Ask Zia for financial insights, enhancing compliance and financial management for Nigerian businesses.
Zoho Sign takes a bite of Apple's latest: iOS 27, iPadOS 27, and macOS Golden Gate
Zoho Sign has integrated with Apple's latest operating systems, iOS 27, iPadOS 27, and macOS Golden Gate, enhancing its functionality with features like app resizability, on-device awareness, and Siri AI integration. These updates improve user experience by allowing seamless multitasking, quick access to document information, and voice-command management of agreements.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
