Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"This is definitely a professional ticketing system that almost any size company can use." - Tusshar Bastia
Peer review evidence (same sources as the product rating summary)
"...This thing is HANDS DOWN the best solution for any IT/Help Desk company looking to utilize their time better!..." Peer review by Casey F., Recruitment Coordinator
"...Include portal for customers, chat integrated, knowledge base, and customizable reports...." Peer review by Leonardo N., Director, Computer Software
"...Good User Interface , value for money Ease of Use, Mobile App, Quick Implementation, easy to setup workflows...." Peer review by Samir Faruqui
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Zoho Desk Customer wins, Customer success stories, Case studies
What makes Zoho Desk ideal for Helpdesk Management?
What makes Zoho Desk ideal for Knowledge Management?
How can Zoho Desk enhance your Workflow Management process?
How does Zoho Desk facilitate Engagement Management?
How can Zoho Desk enhance your Customer Feedback Management process?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia |
|
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson |
|
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tusshar Bastia Founder & CEO Quick resQ |
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia |
|
Ryan Johnson Customer Success Manager The Streaming Network |
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson |
|
Alex Tolbert CEO Bernard Health |
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert |
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
App Spotlight: Lead Mapper for Zoho CRM
Lead Mapper, a new extension for Zoho CRM, enhances field sales operations with features like interactive maps, AI-driven route planning, and territory management. It automates routine tasks, allowing sales reps to focus more on selling, and learns from team activities to optimize workflows.
Zoho MCP Server: Conversational Payments
Zoho has launched the Zoho MCP Server, a platform that integrates conversational AI with payment operations, enabling businesses to manage payments, refunds, and customer records through natural language interfaces. This innovation positions Zoho as a leader in AI-driven business automation, challenging SaaS and fintech competitors by embedding payments into conversational workflows. The platform emphasizes security and compliance, aiming to modernize enterprise payment processes.
Import, export, and automatically back up documents with Microsoft SharePoint in Zoho Sign
Zoho Sign has integrated with Microsoft SharePoint, allowing users to import, sign, export, and automatically back up documents within SharePoint. This integration simplifies workflows by enabling secure, legally binding digital signatures directly from Zoho Sign, enhancing document turnaround and security. Future updates will further integrate Zoho Sign's capabilities into SharePoint.
Zoho Creator is now HDS certified
Zoho Creator has achieved HDS certification, allowing it to host personal health data in compliance with French law. This certification, crucial for healthcare projects in France, ensures data security and governance on Zoho's EU-owned infrastructure. It opens opportunities for building healthcare applications like patient management and clinical workflow tools.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
