Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost!" - Maximilian R
Peer review evidence (same sources as the product rating summary)
"...Zoho Desk has helped my business re-imagine our support portal, helping us migrate from our previous help desk...." Peer review by Aaron B., Network President & Founder, Media Production
"...ticketing, chatting, task management, community and knowledge base applications are great, easy to use and full-customizable. ...." Peer review by Verified Reviewer, CTO, Computer Software
"...I've realized that our workflow has been more efficient since using Zoho Desk...." Peer review by Erin B, Content Manager, Marketing and Advertising
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Zoho Desk Customer wins, Customer success stories, Case studies
How efficiently Does Zoho Desk manage your Helpdesk Management?
How can Zoho Desk enhance your Knowledge Management process?
What benefits does Zoho Desk offer for Workflow Management?
How efficiently Does Zoho Desk manage your Engagement Management?
What makes Zoho Desk ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian R |
|
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
|
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Maximilian R Operational Improvement Manager Hafele |
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian R |
|
Felipe Quiceno Customer Analytics Manager Bancolombia |
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
|
Tusshar Bastia Founder & CEO Quick resQ |
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia |
Indian Army - Defense - Very Large
Indian Army signs deal with Zoho to strengthen digital transformation
Indian Army - Defense - Very Large
Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
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Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
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