Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"This is definitely a professional ticketing system that almost any size company can use." - Tusshar Bastia
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho Desk Use Cases
How does Zoho Desk address your Helpdesk Management Challenges?
How efficiently Does Zoho Desk manage your Knowledge Management?
How does Zoho Desk facilitate Workflow Management?
What Are the key features of Zoho Desk for Engagement Management?
How does Zoho Desk address your Customer Feedback Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia |
|
So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. Testimonial By Melien Boenk |
|
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tusshar Bastia Founder & CEO Quick resQ |
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia |
|
Melien Boenk Client Services Foto Koch |
So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint. Testimonial By Melien Boenk |
|
Ryan Johnson Customer Success Manager The Streaming Network |
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson |
Case Studies
CASE STUDY ProEducation Solutions
CASE STUDY Shortlist Recruitment
CASE STUDY Taobé Consulting
CASE STUDY SERGAS
CASE STUDY Sparex
CASE STUDY Mistras Group
Video
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
NIC brings Government of India offices to the cloud using Zoho Workplace: Customer Story
Zoho has been selected by the National Informatics Center (NIC) to migrate the Government of India's email and office suite services to a secure cloud environment. This involves deploying a custom version of Zoho Workplace, enhancing security and collaboration for government departments. The migration, which began in 2023, has already transitioned over 11 lakh accounts, with plans to continue expanding across ministries.
Introducing learning paths in Zoho Learn
Zoho has introduced "learning paths" in Zoho Learn, enhancing its LMS with structured training programs. This feature allows users to create curated course sequences for goals like onboarding and compliance training. It supports unlimited courses per path, mandatory course settings, and automated reminders, fostering efficient and goal-driven learning.
Simplify salary disbursals in Zoho Payroll with Payouts by Zoho Payments
Zoho Payments introduces Payouts, a feature enabling direct salary disbursements from Zoho Payroll without external banking portals. This integration simplifies payroll processes, enhances security with OTPs, and offers real-time tracking and reporting. Users can request early access to streamline salary payments efficiently.
Zoho and Axis Bank: Bringing connected banking to modern businesses
Zoho and Axis Bank have launched a connected banking solution, integrating Axis Bank accounts with Zoho Finance apps like Books, Inventory, Expense, and Payroll. This integration streamlines financial management by automating data flow, enabling direct vendor payments, simplifying reconciliation, and ensuring timely payroll processing. The service is initially available in Zoho Books, with plans to expand to other Zoho apps.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
