Zoho Desk Overview
This is a summary of the comprehensive capabilities and benefits of Zoho Desk based on over 17446 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zoho Desk, Freshservice, freshdesk, Salesforce Service Cloud, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zoho Desk is right for your needs? Our Cuspera AI engine can evaluate how Zoho Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zoho Desk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Workflow Management
- Engagement Management
- Customer Feedback Management
Zoho Desk can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use User Generated Content and Blogs for these needs. As a solution, Zoho Desk's capabilities include Ticketing, Dashboard, Alerts: Popups & Notifications, etc.
Zoho Desk was founded in 1996. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs " - Alex Tolbert
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Zoho Desk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Workflow Management , as the business use cases that they have been most satisfied while using Zoho Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.44/5 ★ |
"...We are creating a self-service Help Center and a ticketing system to help our users to solve their issues...." Peer review by Julio Cesar L, Founder, Computer Software |
| Knowledge Management with User Generated Content and Blogs |
4.75/5 ★ |
"...ticketing, chatting, task management, community and knowledge base applications are great, easy to use and full-customizable. ...." Peer review by Verified Reviewer, CTO, Computer Software |
| creating knowledge base |
4.84/5 ★ |
"...You can then begin setting up customers, creating reports, defining SLAs, linking to social media, texting messages, configuring chats and VoIP sessions, creating a knowledge base, and entering tickets...." Peer review by Dallas G, Head Of IT |
| sharing knowledge |
4.55/5 ★ |
"...I loved how easy it is to setup the workflows among our service consultants, and the automation of tickets to handle issues or share knowledge base information. ...." Peer review by Edgar C., VP of Operations, Computer Software |
| Workflow Management |
4.46/5 ★ |
"...The product offers everything from email integration to custom forms for ticket creation and support for SLA's and workflow functionality for ticket management...." Peer review by Allen O., Dir. Client Services, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.44/5 ★ |
"...We are creating a self-service Help Center and a ticketing system to help our users to solve their issues...." Peer review by Julio Cesar L, Founder, Computer Software |
|
| Knowledge Management with User Generated Content and Blogs |
4.75/5 ★ |
"...ticketing, chatting, task management, community and knowledge base applications are great, easy to use and full-customizable. ...." Peer review by Verified Reviewer, CTO, Computer Software |
|
| creating knowledge base |
4.75/5 ★ |
| sharing knowledge |
4.75/5 ★ |
| Workflow Management |
4.46/5 ★ |
"...The product offers everything from email integration to custom forms for ticket creation and support for SLA's and workflow functionality for ticket management...." Peer review by Allen O., Dir. Client Services, Information Technology and Services |
|
57+ more Business Use Cases
Our AI advisor, Wyz, harnessed 17446 insights from peers and experts to help you assess how these Zoho Desk use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert |
|
Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. Testimonial By Kirsten S. Barnes |
|
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alex Tolbert CEO Bernard Health |
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert |
|
Kirsten S. Barnes Director of Staffing & Training Kristen & Associates |
Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. Testimonial By Kirsten S. Barnes |
|
Felipe Quiceno Customer Analytics Manager Bancolombia |
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Zoho Desk to Enhance customer relationships and Acquire customers
Zoho Desk Alternatives
Peer and Expert Opinion on Features
for Zoho Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (2781) |
| Dashboard | Read Reviews (231) |
| Alerts: popups & Notifications | Read Reviews (225) |
| Personalization | Read Reviews (168) |
| Templates | Read Reviews (124) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (2781) |
| Dashboard | Read Reviews (231) |
| Alerts: popups & Notifications | Read Reviews (225) |
| Personalization | Read Reviews (168) |
| Templates | Read Reviews (124) |
IT and Other Capabilities
for Zoho Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (524) |
| Data Import | Read Reviews (1206) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (524) |
| Data Import | Read Reviews (1206) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (360) |
| Email Support | Read Reviews (406) |
| Chat Support | Read Reviews (490) |
| 24/7 Support | Read Reviews (4190) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (360) |
| Email Support | Read Reviews (406) |
| Chat Support | Read Reviews (490) |
| 24/7 Support | Read Reviews (4190) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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