Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk." - Kirsten S. Barnes
Peer review evidence (same sources as the product rating summary)
"...I love the fact that it integrates with Zoho CRM and other call center aplications...." Peer review by Executive Sponsor
"...We don't offer the public knowledge base features in Zoho Desk, but this was an attractive option for us to receive our customer emails, and track phone call requests...." Peer review by Verified Reviewer
"...Workflow configuration can be developed, which allows the agent to develop a pre-determined flow for generated tickets...." Peer review by Anonymous Reviewer, Oil & Energy
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Zoho Desk Customer wins, Customer success stories, Case studies
How can Zoho Desk optimize your Helpdesk Management Workflow?
What solutions does Zoho Desk provide for Knowledge Management?
What Are the key features of Zoho Desk for Workflow Management?
How can Zoho Desk optimize your Engagement Management Workflow?
What makes Zoho Desk ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. Testimonial By Kirsten S. Barnes |
|
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert |
|
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar B |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kirsten S. Barnes Director of Staffing & Training Kristen & Associates |
Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. Testimonial By Kirsten S. Barnes |
|
Alex Tolbert CEO Bernard Health |
Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs Testimonial By Alex Tolbert |
|
Tusshar B Founder & CEO Quick ResQ |
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar B |
Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) - Government Agency - Large
Zoho, SMEDAN unleash N20bn digital push for 25, 000 Nigerian MSMEs
Galaxy Health Insurance - Insurance - Medium
Galaxy Health Insurance partners with Zoho to build and deploy a scalable, regulator-compliant distribution platform in under three months
Krea University - Education - Medium
Zoho Corporation Marks 30 Years, Now Supports Over One Million Organisations
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
WhatsApp messages for events: Zoho Backstage enhancements
Zoho has enhanced its Zoho Backstage platform with new WhatsApp integration features. These include delivery reports for message tracking, scheduled notifications, expanded automation triggers for various stakeholders, and improved account management. These updates aim to streamline event communication, offering organizers greater visibility and flexibility in managing WhatsApp messaging.
Introducing Zoho connected apps for Google Gemini
Zoho introduces connected apps for Google Gemini, allowing seamless integration of Zoho applications with Gemini's AI capabilities. This integration simplifies workflows by enabling users to access and interact with business data across Zoho CRM, Zoho Mail, Bigin, Zoho Desk, and Zoho Projects through a single conversational interface. The integration aims to reduce context switching and enhance productivity.
Zoho Backstage x Zoho MCP: Your events, now connected to AI
Zoho has launched the Model Context Protocol (MCP) server for Zoho Backstage, enabling integration with AI tools like Claude and ChatGPT. This allows users to manage event data and workflows using natural language, enhancing event management automation and AI-driven data interaction. MCP supports 49 operations, facilitating seamless AI integration for event planning tasks.
Zoho Mail is now on AWS Marketplace
Zoho Mail is now available on AWS Marketplace, allowing organizations using AWS for software procurement to subscribe to Zoho Mail Premium directly through their AWS account. This integration simplifies billing and management, aligning with existing AWS procurement workflows. Zoho Mail Premium offers robust email security, compliance tools, and centralized admin controls.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
