Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international langua...ges." - Rahul B
Zoho Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Zoho Desk Customer wins, Customer success stories, Case studies
What Are the key features of Zoho Desk for Helpdesk Management?
How does Zoho Desk facilitate Knowledge Management?
What makes Zoho Desk ideal for Workflow Management?
Why is Zoho Desk the best choice for Engagement Management?
What solutions does Zoho Desk provide for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter |
|
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rahul B Product Strategy Manager edgeverve |
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
Maximilian Richter Operational Improvement Manager Hafele |
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian Richter |
|
Tan Wee Hoe Head of Sales ST Engineering |
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
Taobé Consulting - Management Consulting
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Read more →Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Zoho Payroll is now available in Canada
Zoho Payroll has expanded its availability to Canada, offering businesses automated payroll processing with compliance to federal and provincial laws. The software supports multiple pay frequencies, employee management, and integrates with Zoho Books and Zoho Expense for seamless operations. Features include a self-service portal for employees and compliance with Canadian tax regulations.
Zoho POS is now available for the Kingdom of Saudi Arabia
Zoho has launched its Zoho POS solution in Saudi Arabia, featuring VAT compliance and a fully localized Arabic interface. This cloud-based point-of-sale system helps retailers manage inventory, billing, and customer interactions. It supports multiple languages, integrates with Zoho Books and other platforms, and offers features like loyalty management and dynamic pricing. The service is available for SAR 39 per month.
MapmyIndia, Zoho Integrate Mapping Intelligence Into Zoho CRM - ciol.com
Zoho and MapmyIndia have integrated mapping intelligence into Zoho CRM. This collaboration enhances Zoho CRM's capabilities by incorporating advanced mapping features, allowing users to visualize and analyze geographic data within the CRM platform.
MapmyIndia announces partnership with Zoho CRM - Capital Market
MapmyIndia has partnered with Zoho CRM to enhance its customer relationship management capabilities. This collaboration aims to integrate MapmyIndia's mapping solutions with Zoho's CRM platform, offering improved location-based services for businesses.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
