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Compare LiveAgent vs Zoho Desk

Comparison Summary

For LiveAgent vs Zoho Desk comparison, Our AI algorithm looked at 30219 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using LiveAgent and Zoho Desk to solve their respective business needs.

Pros and cons of LiveAgent and Zoho Desk

LiveAgent is more suited to businesses that require Helpdesk Management with Chat and Knowledge Management with Chat where as Zoho Desk is focused towards Helpdesk Management and Knowledge Management with User Generated Content .

Both LiveAgent and Zoho Desk are Help Desk software, peers recommend LiveAgent for helpdesk management and sales call management where as Zoho Desk is more known for social media management and creating knowledge base .

logo LiveAgent

Focus area

LiveAgent is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than LiveAgent for

Software Failure Risk

  • medium

About

LiveAgent: Help Desk & Live Chat Software

Zoho Desk | Customer Service Software for Context-Aware ...

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

92

Total Goals
(we found evidences for)

14

14

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


engagement management

engaging and following up


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


customer feedback management

measuring customer satisfaction


social media management

managing social media account

monitoring social media

social media analytics

scheduling post to social media

engaging on social media


training & onboarding


rating and review management



sales document management

contract management

proposal & quote management


loyalty management

identify target customers

customise loyalty program



generation of new leads


touchpoint management



lifetime value management




sales review & feedback


community building


conversion management


revenue cycle management


social media marketing


products & pricelist management



customer case management



relationship management







campaign management


license management


lead qualification

lead qualification: technographic


competitive intelligence


advocacy management




distribution management



content management


opportunity management



performance management




business development


follower management



trade show marketing




pipeline management


billing and invoice management




track learning progress


courses & assessment

track learning progress


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting