About Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication.
Salesforce Service Cloud helps to rapidly respond to customer needs on any channel, even from home. They reach the customers on the channels they use most, including mobile messaging, web chat, and social media.
It gives agents a complete, shared view of every customer and interaction, provides one-on-one agent assistance by embedding chat support, supercharge the customer experience with AI-powered chatbots, resolve onsite support issues, and many more.
Popular Business Setting
for
Salesforce Service Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peer Recommendations on business needs
for
Salesforce Service Cloud
Goals
Enhance customer relationships, Improve internal communications, Acquire customers, are the most popular goals peers achieved using Salesforce Service Cloud .
Channels
It is the best suited for e-mail, e-mail, phone calls, channels.
Processes
Salesforce Service Cloud does well for a wide range of processes. Peers recommend helpdesk management, customer case management, engagement management, as the business processes that they have been most satisfied while using Salesforce Service Cloud .
Read Reviews of Business Process for Salesforce Service Cloud
Peers used Salesforce Service Cloud to Enhance customer relationships and Improve internal communications
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IT and Other Capabilities
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Salesforce Service Cloud
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