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Salesforce Service Cloud

4.19 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(15433 Reviews)

Service Cloud: Customer Support & Call Centre Software

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About Salesforce Service Cloud

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication.

Salesforce Service Cloud helps to rapidly respond to customer needs on any channel, even from home. They reach the customers on the channels they use most, including mobile messaging, web chat, and social media.

It gives agents a complete, shared view of every customer and interaction, provides one-on-one agent assistance by embedding chat support, supercharge the customer experience with AI-powered chatbots, resolve onsite support issues, and many more.

Salesforce Service Cloud
is used by peers for

Processes

helpdesk management, customer case management, engagement management

Channels

e-mail, e-mail, phone calls

Capabilities

24/7 Support, Chat Support, Email Support

Goals

Enhance customer relationships, Improve internal communications, Acquire customers

Industry

Computer Software, Information Technology and Services, Internet

Popular Business Setting
for Salesforce Service Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peer Recommendations on business needs
for Salesforce Service Cloud

Goals

Enhance customer relationships, Improve internal communications, Acquire customers, are the most popular goals peers achieved using Salesforce Service Cloud .

Channels

It is the best suited for e-mail, e-mail, phone calls, channels.

Processes

Salesforce Service Cloud does well for a wide range of processes. Peers recommend helpdesk management, customer case management, engagement management, as the business processes that they have been most satisfied while using Salesforce Service Cloud .

Read Reviews of Business Process for Salesforce Service Cloud

Peers used Salesforce Service Cloud to Enhance customer relationships and Improve internal communications

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Failure Risk Guidance Security Report ?

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Overall Risk Meter

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Top Failure Risks for Salesforce Service Cloud

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IT and Other Capabilities
for Salesforce Service Cloud

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Salesforce
Company Website www.salesforce.com/in/
Year Founded 1999
HQ Location 1 Market, San Francisco, CA 94105, US
Employees 10001+
Social
Financials IPO