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Compare Salesforce Service Cloud vs LiveAgent

Comparison Summary

For Salesforce Service Cloud vs LiveAgent comparison, Our AI algorithm looked at 23528 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Service Cloud and LiveAgent to solve their respective business needs.

Pros and cons of Salesforce Service Cloud and LiveAgent

Salesforce Service Cloud is more suited to businesses that require Helpdesk Management with Phone Calls and Customer Case Management where as LiveAgent is focused towards Helpdesk Management with Chat and Knowledge Management with Chat .

Both Salesforce Service Cloud and LiveAgent are Help Desk software, peers recommend Salesforce Service Cloud for content management and collaboration where as LiveAgent is more known for customer feedback management and measuring customer satisfaction .

logo Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than LiveAgent for

Software Failure Risk

  • medium

logo LiveAgent

Focus area

LiveAgent is better than Salesforce Service Cloud for

Software Failure Risk

  • medium

About

Service Cloud: Customer Support & Call Centre Software

LiveAgent: Help Desk & Live Chat Software

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

109

89

Total Goals
(we found evidences for)

18

14

Top Processes

Evidences indicate better relative satisfaction



customer case management


engagement management

engaging and following up



knowledge management

creating knowledge base


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


sales document management

contract management

proposal & quote management



customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media

managing social media account



campaign management

campaign monitoring

campaign analytics


training & onboarding


sales call management


relationship management


content management


generation of new leads



lifetime value management





account management


customise loyalty program

identify target customers


touchpoint management



rating and review management


products & pricelist management


business development



revenue cycle management





competitive intelligence


follower management


lead qualification

lead qualification: technographic


opportunity management


channel management


sales review & feedback




performance management


social media marketing


conference call management



conversion management




pipeline management


segmentation and targeting






advocacy management




license management



distribution management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Enter new markets internationally or locally

  • Grow market share

  • Increase average basket value

  • Manage risk

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more
  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting