BMC Helix ITSM Overview
BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using BMC Helix ITSM.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using BMC Helix ITSM.
BMC Helix ITSM Use-Cases and Business Priorities: Customer Satisfaction Data
BMC Helix ITSM works with different mediums / channels such as E-Mail. and Phone Calls.
BMC Helix ITSM's features include Ticketing, Recording, Dashboard, etc. and BMC Helix ITSM support capabilities include Email Support, Chat Support, Phone Support, etc. also BMC Helix ITSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Decent Service desk tool for logging, tracking and monitoring of incident, change and problem tickets in a IT service management environment. ...." Peer review by Adnan L., Project manager, Computer Software
Peer review evidence (same sources as the product rating summary)
"...Tied together with automation and you transform your help desk into an IT enabled service desk...." Peer review by Cody D, Senior Automation Engineer, Information Technology and Services
"...The ability to overlay OOTB workflow and be able to still reference the original functionality was a great improvement...." Peer review by Jeremy S, Business Analyst, Information Technology and Services
"...It enables the tracking of 'incidents' for record keeping, colaboration and knowledge base purposes...." Peer review by Mark C, System Administrator, Information Technology and Services
BMC Helix ITSM, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BMC Helix ITSM
Top Industries
- Information Technology and Services
- Telecommunications
- Education
Popular in
- Large Enterprise
- Enterprise
- Mid Market
BMC Helix ITSM is popular in Information Technology And Services, Telecommunications, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.
BMC Helix ITSM Customer wins, Customer success stories, Case studies
Why is BMC Helix ITSM the best choice for Helpdesk Management?
How efficiently Does BMC Helix ITSM manage your Workflow Management?
How does BMC Helix ITSM address your Knowledge Management Challenges?
How can BMC Helix ITSM enhance your Communication Management process?
11 buyers and buying teams have used Cuspera to assess how well BMC Helix ITSM solved their Help Desk needs. Cuspera uses 1687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
The Hershey Company - Consumer Goods - Very Large
Duke Energy - Utilities - Very Large
Large telecommunications company - Telecommunications - Very Large
ME Bank - Banking - Medium
Webinar: On Premise To SaaS Migration Made Simple - EMEA & US Session
Frequently Asked Questions(FAQ)
for BMC Helix ITSM
What is BMC Helix ITSM used for?
What are the top features of BMC Helix ITSM?
Who uses BMC Helix ITSM?
What are BMC Helix ITSM alternatives?
Where is BMC Helix ITSM located?
Peers used BMC Helix ITSM for helpdesk management and workflow management
BMC Helix ITSM Competitors
BMC Helix ITSM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
BMC Helix ITSM Integrations
BMC Helix ITSM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BMC Helix ITSM
Software Failure Risk Guidance
?for BMC Helix ITSM
Overall Risk Meter
Top Failure Risks for BMC Helix ITSM
BMC Software, Inc. News
BMC Joins SAP PartnerEdge Program, Strengthening Long-Standing Relationship
BMC has joined the SAP PartnerEdge program as a Build partner, enhancing its long-standing relationship with SAP. BMC's Control-M solution is now available in the SAP Store, offering certified integration with SAP systems. This integration helps businesses streamline workflows and improve operational reliability across SAP and third-party environments.
Montagu to Acquire Majority Stake in BMC Helix in a Carve-out Transaction from KKR-owned BMC Software
Montagu will acquire a majority stake in BMC Helix from KKR-owned BMC Software. Helix, an AI ServiceOps platform, will operate independently to focus on service and operations management. Montagu's investment aims to accelerate Helix's growth and innovation in AI-driven enterprise IT solutions. The transaction awaits regulatory approval.
Montagu to Acquire BMC Helix in a Carve-out Transaction
Montagu, a mid-market private equity firm, is set to acquire a majority stake in BMC Helix from BMC Software in a carve-out transaction. This move aims to accelerate Helix's growth as a standalone entity focused on ServiceOps and agentic AI. BMC and KKR will retain minority stakes, supporting Helix's strategic focus and innovation in enterprise IT management.
Montagu to buy majority of BMC Helix from BMC Software
Montagu has agreed to acquire a majority stake in BMC Helix from BMC Software, with BMC retaining a minority stake. Helix, an AI ServiceOps platform, will operate independently, focusing on AI-driven enterprise operations. The transaction awaits regulatory approvals. Montagu's acquisition aims to accelerate Helix's growth in the AI-powered ServiceOps market.
BMC Software, Inc. Profile
Company Name
BMC Software, Inc.
Company Website
https://www.bmc.com/HQ Location
Houston, TX
Social
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