Customer stories

Product Business Settings

BMC Helix ITSM is popular in Information Technology And Services, Telecommunications, and Education industries and is widely used by Large Enterprise, Enterprise, and Mid Market.

BMC Helix ITSM Product Overview

BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.

How satisfied the customers are with BMC Helix ITSM use-cases

Reviews

"...It's easy to report any problem to service Desk , they receive the incident and start the workflow until the problem has been finally solved...." Peer review by Consultant

BMC Helix ITSM Customer Insights, Testimonials and Case Studies

What makes BMC Helix ITSM ideal for Helpdesk Management?

What solutions does BMC Helix ITSM provide for Workflow Management?

How can BMC Helix ITSM enhance your Knowledge Management process?

What solutions does BMC Helix ITSM provide for Communication Management?

What benefits does BMC Helix ITSM offer for Social Media Analytics?

What is BMC Helix ITSM used for?

BMC Helix ITSM is a Help Desk Software mainly used by its customers to Scale Best Practices and Improve Efficiency by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of BMC Helix ITSM?

Ticketing, Recording and Dashboard are some of the top features of BMC Helix ITSM.

Who uses BMC Helix ITSM?

BMC Helix ITSM is used by Information Technology And Services, Telecommunications and Education among other industries.

What are BMC Helix ITSM alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for BMC Helix ITSM.

Where is BMC Helix ITSM located?

BMC Helix ITSM is headquartered at Houston, TX.

11 buyers and buying teams have used Cuspera to assess how well BMC Helix ITSM solved their Help Desk needs. Cuspera uses 1687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

The Hershey Company - Consumer Goods - Very Large

Control-M helps The Hershey Company automate supply chain operations. The company manages thousands of jobs for transaction processing, data transfers, and reporting. Staff numbers dropped by 60%, bu...t Control-M lets Hershey do more with less. Centralized automation spots issues early and keeps processes running 24/7. Control-M supports Hershey’s digital transformation and growth in the consumer goods industry.

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Duke Energy - Utilities - Very Large

BMC FootPrints helped Duke Energy automate network asset management and ensure NERC compliance. The company achieved a 242% ROI and a payback period of 5 months. Automation reduced manual reporting, ...improved audit management, and lowered noncompliance risk. Duke avoided hiring extra staff and now processes over 1,000 tickets monthly. The solution supports security, access, and change controls for critical grid infrastructure.

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Large telecommunications company - Telecommunications - Very Large

BMC Control-M helped a large telecommunications company automate billing and scheduling. The company saw a 406% ROI and payback in 2.4 months. Automation let them reallocate or eliminate 9 billing st...aff and avoid new hires. They improved customer satisfaction by reducing billing errors. BMC Control-M also enabled automation for truck dispatch and message accounting, boosting productivity.

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ME Bank - Banking - Medium

Control-M Workload Automation helped ME Bank resolve issues 80% faster. The bank automated batch processing for interbank transfers and account updates. Staff now save 3 hours per night on overnight ...batch windows. Automated alerts and logical job categories improved decision-making. Staffing needs dropped from one FTE to 0.2 FTE, boosting efficiency and customer service.

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Webinar: On Premise To SaaS Migration Made Simple - EMEA & US Session

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Peers used BMC Helix ITSM for helpdesk management and workflow management

BMC Helix ITSM Competitors

BMC Helix ITSM Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (222)
Analytics

4.11/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (222)
Analytics

4.11/5 ★

Read Reviews (32)

BMC Helix ITSM Integrations

BMC Helix ITSM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.03/5 ★

Read Reviews (222)
Data Export

3.79/5 ★

Read Reviews (69)

Few API Integrations for BMC Helix ITSM

Recurly

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Wistia

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Olark

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Revalize

3.88 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for BMC Helix ITSM

Overall Risk Meter

Low Medium High

Top Failure Risks for BMC Helix ITSM

BMC Software, Inc. News

Product
 

BMC Advances Business-Driven Automation and Mainframe Transformation with AI-Powered Innovations - PR Newswire

BMC has introduced AI-driven updates to its Control-M and BMC AMI portfolios, enhancing workflow automation and mainframe transformation. Key innovations include the AI Workflow Creator for natural language-based workflow design, expanded AI integrations with platforms like AWS Bedrock and Google Vertex AI, and event-driven workflows for real-time operations. These advancements aim to democratize complex workflows, improve operational agility, and support digital transformation.

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Product
 

BMC Advances Business-Driven Automation and Mainframe Transformation with AI-Powered Innovations - Morningstar

BMC Software announced AI-driven enhancements to its Control-M and BMC AMI portfolios, focusing on business-driven automation and mainframe transformation. Key innovations include AI Workflow Creator for guided workflow design, expanded AI integrations with platforms like AWS Bedrock, and real-time event-driven workflows. These updates aim to bridge IT and business operations, enhance operational agility, and support digital transformation.

Read more →
Awards
 

BMC is recognized as a 2025 Gartner Peer Insights Customers' Choice for Service Orchestration and Automation Platforms - PR Newswire

BMC has been recognized as a 2025 Gartner Peer Insights Customers' Choice for Service Orchestration and Automation Platforms. This distinction is based on positive customer feedback and ratings, with BMC achieving a 4.5 out of 5 overall rating and a 94% recommendation rate. The recognition highlights the effectiveness of BMC's Control-M platform in automating and orchestrating workflows across various systems.

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Awards
 

BMC Named a Leader for Service Orchestration and Automation Platforms ...

BMC has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAP). This acknowledgment highlights BMC's Control-M platform, which integrates AI-driven operations and offers extensive workflow orchestration capabilities. The platform supports multi-cloud data pipelines and AI/ML orchestration, enhancing automation scalability and reliability.

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BMC Software, Inc. Profile

Company Name

BMC Software, Inc.

Company Website

https://www.bmc.com/

HQ Location

Houston, TX

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