BMC Helix ITSM Overview
BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using BMC Helix ITSM.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using BMC Helix ITSM.
BMC Helix ITSM Use-Cases and Business Priorities: Customer Satisfaction Data
BMC Helix ITSM works with different mediums / channels such as E-Mail. and Phone Calls.
BMC Helix ITSM's features include Ticketing, Recording, Dashboard, etc. and BMC Helix ITSM support capabilities include Email Support, Chat Support, Phone Support, etc. also BMC Helix ITSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It gathers Incident, problem and knowledge management in one software and it doing it good...." Peer review by Verified Reviewer, Pharmaceuticals, 1001-5000 employees, Pharmaceuticals
Peer review evidence (same sources as the product rating summary)
"...Via the web, having access to the tool, or contacting the helpdesk, the first level technician records the customer demand, this demand is received by the responsible area that continues the service...." Peer review by Diogo T., Helpdesk, Telecommunications
"...Great interface powerful backend and workflow engine...." Peer review by Agency
"...I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to" document for all of our technicians in the field...." Peer review by Michael D, Network Administrator Senior
BMC Helix ITSM, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BMC Helix ITSM
Top Industries
- Information Technology and Services
- Telecommunications
- Education
Popular in
- Large Enterprise
- Enterprise
- Mid Market
BMC Helix ITSM is popular in Information Technology And Services, Telecommunications, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.
BMC Helix ITSM Customer wins, Customer success stories, Case studies
How does BMC Helix ITSM facilitate Helpdesk Management?
Why is BMC Helix ITSM the best choice for Workflow Management?
What solutions does BMC Helix ITSM provide for Knowledge Management?
Why is BMC Helix ITSM the best choice for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well BMC Helix ITSM solved their Help Desk needs. Cuspera uses 1687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Brihanmumbai Municipal Corporation - Public Healthcare - Very Large
Fractal's Vaidya.ai Powers BMC Health AI Chatbot on WhatsApp for ...
Webinar: On Premise To SaaS Migration Made Simple - EMEA & US Session
Frequently Asked Questions (FAQ)
What buyers ask before choosing BMC Helix ITSM
What is BMC Helix ITSM used for?
What are the top features of BMC Helix ITSM?
Who uses BMC Helix ITSM?
What are BMC Helix ITSM alternatives?
Where is BMC Helix ITSM located?
Peers used BMC Helix ITSM for helpdesk management and workflow management
BMC Helix ITSM Competitors
BMC Helix ITSM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
BMC Helix ITSM Integrations
BMC Helix ITSM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BMC Helix ITSM
Software Failure Risk Guidance
?for BMC Helix ITSM
Overall Risk Meter
Top Failure Risks for BMC Helix ITSM
BMC Software, Inc. News
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
BMC Achieves the AWS AI Competency
BMC has achieved the AWS AI Competency, recognizing its Control-M solution for AI-powered capabilities like intelligent automation and workflow orchestration on AWS. This competency highlights BMC's expertise in integrating with AWS technologies, such as Amazon Bedrock, to enhance AI, data, and application workflows. The Control-M SaaS platform, now available in multiple AWS regions, supports enterprises in operationalizing AI at scale.
BMC Achieves AWS AI Competency Status
BMC has achieved the AWS AI Competency status, recognizing its ability to help customers advance AI services and infrastructure. This designation highlights BMC's solutions' reliability, security, and scalability, particularly with integrations involving Amazon Bedrock and other AWS technologies.
BMC Named a Leader for the Third Consecutive Year in the 2026 Gartner ...
BMC has been named a Leader in the 2026 Gartner Magic Quadrant for Service Orchestration and Automation Platforms, marking its third consecutive year in this position. BMC's Control-M platform, recognized for its ability to execute, integrates AI to enhance enterprise workflow orchestration, offering solutions for data integrity, compliance, and AI-driven automation.
BMC Software, Inc. Profile
Company Name
Company Website
https://www.helixops.ai/HQ Location
Houston, TX
Social
What Are the key features of BMC Helix ITSM for Social Media Analytics?