BMC Helix ITSM Overview
This is a summary of the comprehensive capabilities and benefits of BMC Helix ITSM based on over 1687 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
BMC Helix ITSM, CRMdesk, Track-It!, Jitbit Helpdesk, osTicket, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if BMC Helix ITSM is right for your needs? Our Cuspera AI engine can evaluate how BMC Helix ITSM fits your specific business needs, industry, and context. Get your personalized assessment report today.
BMC Helix ITSM supports business activities such as:
- Helpdesk Management
- Workflow Management
- Knowledge Management
- Communication Management
- Social Media Analytics
BMC Helix ITSM can help you with many business goals, such as Scale Best Practices, Improve Efficiency, Acquire Customers, Enhance Customer Relationships, Improve Stakeholder Relations, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, BMC Helix ITSM's capabilities include Ticketing, Recording, Dashboard, etc.
BMC Helix ITSM Information Technology and Services Vertical is its biggest customer base.
Reviews
"...We use Remedy as a ticketing system for our IT help desk...." Peer review by Brittany W, Human Resources Assistant, Non-Profit Organization Management
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well BMC Helix ITSM solved their Help Desk needs. Cuspera uses 1687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities peers achieved using BMC Helix ITSM.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Knowledge Management , as the business use cases that they have been most satisfied while using BMC Helix ITSM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.90/5 ★ |
"...We use Remedy as a ticketing system for our IT help desk...." Peer review by Brittany W, Human Resources Assistant, Non-Profit Organization Management |
| Workflow Management |
4.31/5 ★ |
"...BMC remedy helps us to automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents...." Peer review by Administrator |
| Knowledge Management |
4.56/5 ★ |
"...It enables the tracking of 'incidents' for record keeping, colaboration and knowledge base purposes...." Peer review by Mark C, System Administrator, Information Technology and Services |
| sharing knowledge |
3.42/5 ★ |
"...The knowledge base allows sharing data about other experiences with other users...." Peer review by Dorian Patricia T, Coordinador de Monitoreo y Control, Telecommunications |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.90/5 ★ |
"...We use Remedy as a ticketing system for our IT help desk...." Peer review by Brittany W, Human Resources Assistant, Non-Profit Organization Management |
|
| Workflow Management |
4.31/5 ★ |
"...BMC remedy helps us to automate incident and problem management workflow to reduce the number of incidents handled, improve resolution times, and prevent future incidents...." Peer review by Administrator |
|
| Knowledge Management |
4.56/5 ★ |
"...It enables the tracking of 'incidents' for record keeping, colaboration and knowledge base purposes...." Peer review by Mark C, System Administrator, Information Technology and Services |
|
| sharing knowledge |
4.56/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1687 insights from peers and experts to help you assess how these BMC Helix ITSM use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for BMC Helix ITSM
What is BMC Helix ITSM used for?
What are the top features of BMC Helix ITSM?
Who uses BMC Helix ITSM?
What are BMC Helix ITSM alternatives?
Where is BMC Helix ITSM located?
Popular Business Setting
for BMC Helix ITSM
Top Industries
- Information Technology and Services
- Telecommunications
- Education
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used BMC Helix ITSM to Scale best practices and Improve efficiency
BMC Helix ITSM Alternatives
Peer and Expert Opinion on Features
for BMC Helix ITSM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (300) |
| Recording | Read Reviews (33) |
| Dashboard | Read Reviews (22) |
| Templates | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (300) |
| Recording | Read Reviews (33) |
| Dashboard | Read Reviews (22) |
| Templates | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (14) |
IT and Other Capabilities
for BMC Helix ITSM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (222) |
| Data Export | Read Reviews (69) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (222) |
| Data Export | Read Reviews (69) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (322) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (322) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
Software Failure Risk Guidance
?for BMC Helix ITSM
Overall Risk Meter
Top Failure Risks for BMC Helix ITSM
Vendor Profile Details
Company Name
BMC
Company Website
https://www.bmc.com/HQ Location
Houston, TX
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