BMC Helix ITSM Overview
BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using BMC Helix ITSM.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using BMC Helix ITSM.
BMC Helix ITSM Use-Cases and Business Priorities: Customer Satisfaction Data
BMC Helix ITSM works with different mediums / channels such as E-Mail. and Phone Calls.
BMC Helix ITSM's features include Ticketing, Recording, Dashboard, etc. and BMC Helix ITSM support capabilities include Email Support, Chat Support, Phone Support, etc. also BMC Helix ITSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Via the web, having access to the tool, or contacting the helpdesk, the first level technician records the customer demand, this demand is received by the responsible area that continues the service...." Peer review by Diogo T., Helpdesk, Telecommunications
BMC Helix ITSM, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BMC Helix ITSM
Top Industries
- Information Technology and Services
- Telecommunications
- Education
Popular in
- Large Enterprise
- Enterprise
- Mid Market
BMC Helix ITSM is popular in Information Technology And Services, Telecommunications, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on BMC Helix ITSM Use Cases
What benefits does BMC Helix ITSM offer for Helpdesk Management?
How can BMC Helix ITSM enhance your Workflow Management process?
How can BMC Helix ITSM optimize your Knowledge Management Workflow?
How efficiently Does BMC Helix ITSM manage your Communication Management?
21+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well BMC Helix ITSM solved their Help Desk needs. Cuspera uses 1687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Advanced
Video
Webinar: On Premise To SaaS Migration Made Simple - EMEA & US Session
Frequently Asked Questions(FAQ)
for BMC Helix ITSM
What is BMC Helix ITSM used for?
What are the top features of BMC Helix ITSM?
Who uses BMC Helix ITSM?
What are BMC Helix ITSM alternatives?
Where is BMC Helix ITSM located?
Peers used BMC Helix ITSM for helpdesk management and workflow management
BMC Helix ITSM Competitors
BMC Helix ITSM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
BMC Helix ITSM Integrations
BMC Helix ITSM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BMC Helix ITSM
Software Failure Risk Guidance
?for BMC Helix ITSM
Overall Risk Meter
Top Failure Risks for BMC Helix ITSM
BMC Software, Inc. News
BMC's New AI-Driven Solutions Designed for the Multi-Cloud World - PR Newswire
BMC has launched new AI-driven solutions for managing multi-cloud environments.
BMC Named a Leader for Service Orchestration and Automation Platforms (SOAP) in the 2024 Gartner Magic Quadrant report - PR Newswire
BMC has been recognized as a leader in Service Orchestration and Automation Platforms in the 2024 Gartner Magic Quadrant report.
BMC Software, Inc. Profile
Company Name
BMC Software, Inc.
Company Website
https://www.bmc.com/HQ Location
Houston, TX
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