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Compare NinjaOne (formerly NinjaRMM) vs BMC Helix ITSM

Failure Risk Guidance Security Report ?

Failure Risk for NinjaOne (formerly NinjaRMM) medium Failure Risk for BMC Helix ITSM low
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Comparison Summary

For NinjaOne (formerly NinjaRMM) vs BMC Helix ITSM comparison, Our AI algorithm looked at 3075 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NinjaOne (formerly NinjaRMM) and BMC Helix ITSM to solve their respective business needs.

Pros and cons of NinjaOne (formerly NinjaRMM) and BMC Helix ITSM

NinjaOne (formerly NinjaRMM) is more suited to businesses that require Helpdesk Management with Phone Calls and Training & Onboarding where as BMC Helix ITSM is focused towards Helpdesk Management and Workflow Management .

logo NinjaOne (formerly NinjaRMM)

Focus area

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

BMC Helix ITSM is better than NinjaOne (formerly NinjaRMM) for

Software Failure Risk

  • low

About

Top rated UEM & IT Management Software

BMC Helix ITSM Capabilities - BMC Software

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

34

35

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (33)

Read Reviews (67)

training & onboarding

Read Reviews (32)

Read Reviews (4)

sales document management

Read Reviews (10)

Read Reviews (4)

contract management

Read Reviews (10)

Read Reviews (2)

workflow management

Read Reviews (6)

Read Reviews (30)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (9)

social media management

Read Reviews (2)

Read Reviews (12)

social media analytics

Read Reviews (2)

Read Reviews (12)

communication management

Read Reviews (2)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (6)

sending & publishing communications

Read Reviews (1)

Read Reviews (7)

content management

Read Reviews (2)

Read Reviews (1)

engagement management

Read Reviews (1)

Read Reviews (10)

engaging and following up

Read Reviews (1)

Read Reviews (8)

products & pricelist management

Read Reviews (1)

Read Reviews (5)

knowledge management

Read Reviews (0)

Read Reviews (27)

customer case management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more

  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting