ConnectWise Manage Overview
ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Manage.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Manage.
ConnectWise Manage Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Manage works with different mediums / channels such as Phone Calls. and Newsletter.
ConnectWise Manage's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Manage support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Manage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I love connectwise for IT helpdesk because there are so many ways to interact with the software...." Peer review by Javier L., Cloud / MSP Technician, Information Technology and Services
Peer review evidence (same sources as the product rating summary)
"...ConnectWise also has its own suite of products to handle remote support, chat, RMM, quoting, and cloud services...." Peer review by Jennifer Henney, Systems Analyst, Netrix IT
"...It works for basic Help Desk requirements, but I would say there are probably other better solutions out there...." Peer review by Brandon S., Education
"...Automation via work flows and tracks saves times and prevents steps from being overlooked or forgotten...." Peer review by Abbey Renee Colville, Director of Marketing and Operations, Vision Computer Solutions
ConnectWise Manage, eSign PDF, Signable, NinjaOne (formerly NinjaRMM), Formstack Documents, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Wholesale
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Manage Customer wins, Customer success stories, Case studies
How can ConnectWise Manage optimize your Sales Document Management Workflow?
How efficiently Does ConnectWise Manage manage your Helpdesk Management?
How does ConnectWise Manage address your Workflow Management Challenges?
What solutions does ConnectWise Manage provide for Engagement Management?
How can ConnectWise Manage optimize your Contact List Management Workflow?
8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing ConnectWise Manage
What is ConnectWise Manage?
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
What is ConnectWise Manage used for?
What are the top features of ConnectWise Manage?
Who uses ConnectWise Manage?
What are ConnectWise Manage alternatives?
Where is ConnectWise Manage located?
Peers used ConnectWise Manage for sales document management and helpdesk management
ConnectWise Manage Competitors
ConnectWise Manage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
ConnectWise Manage Integrations
ConnectWise Manage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ConnectWise Manage
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
ConnectWise, LLC News
ConnectWise, SentinelOne Align on Shared Strategy for MSP Security at ...
ConnectWise and SentinelOne announced a joint strategy at Black Hat 2026 to enhance managed cybersecurity for MSPs. This collaboration aims to integrate SentinelOne's AI-driven Singularity Platform with ConnectWise's managed security expertise, focusing on autonomous threat detection and response. The strategy emphasizes AI, automation, and maintaining human oversight, while supporting open ecosystems and partner choice.
ConnectWise and SentinelOne Announce Shared Strategy to Advance Managed ...
ConnectWise and SentinelOne have announced a shared strategy to enhance managed cybersecurity for MSPs. This collaboration integrates SentinelOne's AI-driven security capabilities with ConnectWise's managed security expertise, aiming to help MSPs address evolving threats. The partnership focuses on AI-powered threat detection and operational workflow improvements, strengthening ConnectWise's position in delivering Managed EDR services.
The Reactive Support Era Is Over: ConnectWise Platform Is Now Live ...
ConnectWise has launched the ConnectWise Platform, a comprehensive MSP System of Action designed for Predictive IT. This platform integrates AI-native operations, unifying systems like PSA, RMM, and SIEM into an intelligent execution layer. It enhances service delivery by embedding AI into workflows, improving ticket resolution and operational efficiency for MSPs and IT teams.
ConnectWise Expands MSP Leadership Presence in EMEA
ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's launch of the ConnectWise Platform, which integrates PSA, RMM, cybersecurity, and AI capabilities to enhance MSP operations. The platform aims to automate workflows and improve service delivery, offering significant productivity gains for partners.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
