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ConnectWise Manage

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(8853 Reviews, Testimonials & Expert Opinions)
(8853 Reviews, Testimonials & Expert Opinions)

Business Management Software | ConnectWise Manage Business ...

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About ConnectWise Manage

ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.

The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Evaluating ConnectWise Manage for your Help Desk need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 8853 insights from peers and experts who used ConnectWise Manage to help you determine how well it fits your Help Desk needs.

Reviews - Case Studies

Case Study Innovative Computing Systems

From Segmented to Streamlined Take a closer look at how Innovative Computing Systems grew their staff, their business, and their revenue with ConnectWise solutions.

Read Story →

From Segmented to Streamlined Take a closer look at how Innovative Computing Systems grew their staff, their business, and their revenue with ConnectWise solutions.

Read Story →

Case Study Clark Integrated Technologies

How Process, Control and Community Led to Explosive Growth for This ConnectWise Partner

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How Process, Control and Community Led to Explosive Growth for This ConnectWise Partner

Read Story →

Case Study Simpatico Systems

How Data is Driving 30% Growth for Simpatico Systems

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How Data is Driving 30% Growth for Simpatico Systems

Read Story →

Peer and Expert Opinions
for ConnectWise Manage

Goals

Increase sales & revenue and Scale best practices are the most popular goals peers achieved using ConnectWise Manage .

Other goals:

  • Acquire customers
  • Enhance customer relationships
  • Improve internal communications
  • Improve ROI
  • Grow market share
  • Establish thought leadership
  • Improve digital and social presence
  • Shorten ramp up time
  • Enter new markets internationally or locally
  • Improve stakeholder relations
  • Improve efficiency
  • Improve visibility
See all goals See less goals

Channels

It is the best suited for e-mail, offline, phone calls, channels.

Other channels:

  • point of sale
  • on premises
  • social media
  • newsletter
  • chat
  • video
  • website
  • Facebook
  • mobile
  • mobile app
  • promotions
  • user generated content
  • blogs
  • trade shows
  • channel partners
  • games
  • events
See all channels See less channels

Processes

Peers recommend sales document management, helpdesk management, workflow management, as the business processes that they have been most satisfied while using ConnectWise Manage .

Read Peer and Expert Experience for Business Use Cases

Sales document management

Proposal & quote management

Contract management

Helpdesk management

Workflow management

Communication management With E mail and Phone calls

Sending & publishing communications With E mail

Tracking & monitoring communications With Phone calls and Newsletter

Engagement management

Engaging and following up

Contact list management

Contacts history With E mail

Tracking contacts With Offline and Point of sale

Training & onboarding With Video

Billing and invoice management

Customer case management

Opportunity management

Lead tracking

Campaign management With Social media

Campaign analytics With Social media and Facebook

Knowledge management

Creating knowledge base

Products & pricelist management

Collaboration

Lead qualification

Lead qualification: technographic

Offer management With Offline and Point of sale

Social media management With Social media and Facebook and E mail

Social media analytics With Social media and Facebook

Forecasting With Phone calls

Customer feedback management With Offline and Point of sale

Measuring customer satisfaction

Advocacy management With Offline and On premises

Business development

Account management

Advertisement With Offline and On premises and Website

Rating and review management

Generation of new leads With E mail

Promotion management With Promotions

Lead management

Sales call management With Phone calls

Product marketing

Competitive intelligence

Discount management

Pipeline management

Deal management

Revenue cycle management

Calendar management

Relationship management

Lead engagement

Community building

Cross selling

Subscription management

Coaching

Follower management With Offline and Point of sale

Event management

Playbook creation

Drip marketing

Database marketing

See allless Activities

Popular Business Setting
for ConnectWise Manage

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used ConnectWise Manage to Increase sales & revenue and Scale best practices

Verify if it works for you

IT and Other Capabilities
for ConnectWise Manage

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

24/7 Support

Chat Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Manage

First 5 Reports are Free

Vendor Profile Details

Company Name Connectwise
Year Founded 1982
HQ Location 4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees 501-1000
Social
Financials M&A