ConnectWise Manage Overview
ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Manage.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Manage.
ConnectWise Manage Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Manage works with different mediums / channels such as Phone Calls. and Newsletter.
ConnectWise Manage's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Manage support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Manage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Allows us to track our appointments and follow up to make sure nothing falls through the cracks...." Peer review by Account Manager in Sales
Peer review evidence (same sources as the product rating summary)
"...ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location...." Peer review
"...Our entire organization uses ConnectWise, from Training to the Help Desk to Sales and Marketing...." Peer review by Dean Lause, Chief Technology Officer, Argentum IT
"...Connectwise is great for organising ticket workflow...." Peer review by Executive in Information Technology
ConnectWise Manage, eSign PDF, Signable, NinjaOne (formerly NinjaRMM), Formstack Documents, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Wholesale
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Manage Customer wins, Customer success stories, Case studies
What solutions does ConnectWise Manage provide for Sales Document Management?
What Are the key features of ConnectWise Manage for Helpdesk Management?
How does ConnectWise Manage address your Workflow Management Challenges?
What solutions does ConnectWise Manage provide for Engagement Management?
What solutions does ConnectWise Manage provide for Contact List Management?
8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Starport Managed Services - IT Services - Medium
The Reactive Support Era Is Over: ConnectWise ...
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing ConnectWise Manage
What is ConnectWise Manage?
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
What is ConnectWise Manage used for?
What are the top features of ConnectWise Manage?
Who uses ConnectWise Manage?
What are ConnectWise Manage alternatives?
Where is ConnectWise Manage located?
Peers used ConnectWise Manage for sales document management and helpdesk management
ConnectWise Manage Competitors
ConnectWise Manage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
ConnectWise Manage Integrations
ConnectWise Manage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ConnectWise Manage
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
ConnectWise, LLC News
ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer
ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.
ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements - The Manila Times
ConnectWise has expanded its x360Recover solution in the APAC region with a new data center in Australia. This expansion enhances business continuity and disaster recovery capabilities by providing local data residency and reducing latency. The solution integrates with ConnectWise's platform, offering automated backup integrity testing and flexible deployment options to support diverse IT environments. The Australian data center is now available, with further expansions planned for Microsoft 365 and Google Workspace backup.
ConnectWise opens Australian data centre for x360Recover
ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.
ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements
ConnectWise has expanded its x360Recover solution in the APAC region by launching a new data center in Australia. This development enhances business continuity and disaster recovery options for MSPs and IT teams, offering local data residency and reduced latency. The solution integrates with ConnectWise SIEM, improving cybersecurity and recovery workflows.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
