Customer stories

Product Business Settings

ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Other Demand Generation
Project Management
Marketing Automation
Live Chat

ConnectWise Manage Product Overview

ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.

How satisfied the customers are with ConnectWise Manage use-cases

Reviews

"...Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use...." Peer review by Alissa Levanway, Purchasing Agent, CIO Solutions, LP

ConnectWise Manage Customer Insights, Testimonials and Case Studies

Why is ConnectWise Manage the best choice for Sales Document Management?

How efficiently Does ConnectWise Manage manage your Helpdesk Management?

Why is ConnectWise Manage the best choice for Workflow Management?

How does ConnectWise Manage address your Engagement Management Challenges?

How does ConnectWise Manage address your Contact List Management Challenges?

What is ConnectWise Manage?

ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.

The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

What is ConnectWise Manage used for?

ConnectWise Manage is a Help Desk Software mainly used by its customers to Acquire Customers and Scale Best Practices by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of ConnectWise Manage?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Manage.

Who uses ConnectWise Manage?

ConnectWise Manage is used by Information Technology And Services, Computer & Network Security and Wholesale among other industries.

What are ConnectWise Manage alternatives?

ESign PDF, Signable, NinjaOne (Formerly NinjaRMM) and Formstack Documents are popular alternatives for ConnectWise Manage.

Where is ConnectWise Manage located?

ConnectWise Manage is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.

8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Relentless Solutions - Information Technology And Services

ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The tool helps them serve retail and whol...esale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.

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Present - Information Technology And Services

ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions. The ConnectWise Market...place gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.

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Advanced Network Products - Information Technology And Services

ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and project teams. Clients could not easily get stat...us updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.

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Emerge IT Solutions - Information Technology And Services

ConnectWise helped Emerge IT Solutions fix problems with cross-selling and business silos. Before, teams worked separately and used different quotes, which caused confusion and lost revenue. There wa...s no single place for information, so billing mistakes happened. With ConnectWise, Emerge IT Solutions made their process smoother and more consistent. They improved transparency, unified their quotes, and reduced missed revenue.

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Guaranty Bank & Trust - Banking

ConnectWise Automate helped Guaranty Bank & Trust manage IT for nine branches with a small team. The bank's three-person IT staff was overwhelmed by manual work. ConnectWise Automate automated IT pro...cesses and enabled remote monitoring and support. This saved the bank $100,000 a year in staffing costs. The solution also helped maintain FDIC compliance.

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ited - Information Technology And Services

ConnectWise Asio helped ited support a fast mergers and acquisitions strategy. ited needed an open ecosystem, new tools, and a platform for growth. They used ConnectWise Business Management Solutions..., ConnectWise Automate, and cybersecurity tools. ited built its business operations on ConnectWise Asio. This platform helped ited grow and manage technology for its clients.

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lightning

Peers used ConnectWise Manage for sales document management and helpdesk management

ConnectWise Manage Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.34/5

Read Reviews (60)
Custom Reports

3.14/5

Read Reviews (499)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.34/5

Read Reviews (60)
Custom Reports

3.14/5

Read Reviews (499)

Software Failure Risk Guidance

?

for ConnectWise Manage

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Manage

ConnectWise, LLC News

Company
 

ConnectWise Opens PitchIT Applications, Offering Startups a Platform to Scale in the MSP Ecosystem | ConnectWise

ConnectWise has opened applications for its PitchIT startup accelerator program, aimed at emerging technology vendors in the MSP ecosystem. The program offers visibility, education, and engagement opportunities, with participants competing for $150,000 in cash and prizes. Applications are open until April 30, 2026, with selected vendors joining the program for mentorship and networking.

Executive
 

ConnectWise Appoints Johannes Kamleitner as Senior Vice President, Go-to-Market EMEA | ConnectWise

ConnectWise appointed Johannes Kamleitner as Senior Vice President, Go-to-Market EMEA. Kamleitner, based in Austria, will lead the company's EMEA go-to-market organization, focusing on partner alignment and delivering enterprise-grade capabilities in security and compliance. He brings extensive leadership experience from DataGuard, N-able, and GFI Software.

Awards
 

ConnectWise Recognized as Category Leader in Cloud Management, Network Management, and RMM by Channel Program - Industry Analysts, Inc.

ConnectWise has been recognized as a Category Leader in Cloud Management, Network Management, and RMM by Channel Program. This recognition highlights ConnectWise's exceptional performance and innovation in the IT channel space, based on feedback from managed service providers. The accolades underscore the company's commitment to delivering top-notch solutions and services.

Partnership
 

ESET to aid MSPs by integrating with ConnectWise Asio

ESET has announced an integration with ConnectWise Asio, aiming to support Managed Service Providers (MSPs) by enhancing their cybersecurity capabilities. This collaboration will streamline operations for MSPs, providing them with improved tools to manage security threats effectively.

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A