ConnectWise Manage Overview
ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Manage.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Manage.
ConnectWise Manage Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Manage works with different mediums / channels such as Phone Calls. and Newsletter.
ConnectWise Manage's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Manage support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Manage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...ConnectWise Manage helps us interact with our clients on a day to day basis and helps us reach out to our potential clients...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...We use it for ticket management, project management, sales tracking, T&M and agreement invoicing, client communication and asset tracking...." Peer review by Wes Jensen, Chief Anxiety Eliminator, Carefree Technology Management
"...I love connectwise for IT helpdesk because there are so many ways to interact with the software...." Peer review by Javier L., Cloud / MSP Technician, Information Technology and Services
"...I m able to establish workflows so I can deliver good customer service...." Peer review by Internal Consultant
ConnectWise Manage, eSign PDF, Signable, NinjaOne (formerly NinjaRMM), Formstack Documents, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Wholesale
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Manage Customer wins, Customer success stories, Case studies
How efficiently Does ConnectWise Manage manage your Sales Document Management?
What makes ConnectWise Manage ideal for Helpdesk Management?
What benefits does ConnectWise Manage offer for Workflow Management?
How can ConnectWise Manage optimize your Engagement Management Workflow?
How can ConnectWise Manage enhance your Contact List Management process?
8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for ConnectWise Manage
What is ConnectWise Manage?
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
What is ConnectWise Manage used for?
What are the top features of ConnectWise Manage?
Who uses ConnectWise Manage?
What are ConnectWise Manage alternatives?
Where is ConnectWise Manage located?
Peers used ConnectWise Manage for sales document management and helpdesk management
ConnectWise Manage Competitors
ConnectWise Manage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
ConnectWise Manage Integrations
ConnectWise Manage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ConnectWise Manage
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
ConnectWise, LLC News
ConnectWise and IT Nation Unveil 2026 PitchIT Cohort, Expanding the Future of MSP Innovation
ConnectWise and IT Nation have announced the 20 startups selected for the 2026 PitchIT program. This initiative supports innovation in the managed service provider (MSP) industry by providing startups with mentorship, market visibility, and access to the ConnectWise ecosystem. The program aims to foster technologies that enhance MSP operations, security, and scalability. The 2026 cohort will present their solutions at IT Nation Connect Global in November.
CISA adds Microsoft, ConnectWise vulnerabilities to active exploitation catalog
CISA has added a high-severity vulnerability in ConnectWise's ScreenConnect tool to its Known Exploited Vulnerabilities catalog. This flaw, CVE-2024-1708, allows remote code execution and data tampering. It has been exploited in cyberattacks linked to North Korea and China. Federal agencies must patch this by May 12.
CISA Adds Actively Exploited ConnectWise and Windows Flaws to KEV
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added a path traversal vulnerability in ConnectWise ScreenConnect (CVE-2024-1708) to its Known Exploited Vulnerabilities catalog. This flaw, which allows remote code execution, was fixed in February 2024. Federal agencies must apply the necessary fixes by May 12, 2026, to secure their networks.
ConnectWise Advances AI Leadership with Agentic AI
ConnectWise has expanded its AI-powered platform, zofiQ, which enhances service delivery for managed service providers by automating workflows and reducing escalations. The platform integrates AI capabilities directly into the ConnectWise environment, improving productivity and service quality. Key features include automated ticket triage and oversight for maintaining service standards, enabling organizations to scale efficiently while maintaining control.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
