About ConnectWise Manage
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
Evaluating ConnectWise Manage for your Help Desk need?
Our AI advisor, Wyz, harnessed 8853 insights from peers and experts who used ConnectWise Manage to help you determine how well it fits your Help Desk needs.
Reviews - Case Studies
Peer and Expert Opinions
for
ConnectWise Manage
Goals
Increase sales & revenue and Scale best practices are the most popular goals peers achieved using ConnectWise Manage .
Channels
It is the best suited for e-mail, offline, phone calls, channels.
Processes
Peers recommend sales document management, helpdesk management, workflow management, as the business processes that they have been most satisfied while using ConnectWise Manage .
Read Peer and Expert Experience for Business Use Cases
Sales document management
Proposal & quote management
Contract management
Helpdesk management
Workflow management
Communication management With E mail and Phone calls
Sending & publishing communications With E mail
Tracking & monitoring communications With Phone calls and Newsletter
Engagement management
Engaging and following up
Contact list management
Contacts history With E mail
Tracking contacts With Offline and Point of sale
Training & onboarding With Video
Billing and invoice management
Customer case management
Opportunity management
Lead tracking
Campaign management With Social media
Campaign analytics With Social media and Facebook
Knowledge management
Creating knowledge base
Products & pricelist management
Collaboration
Lead qualification
Lead qualification: technographic
Offer management With Offline and Point of sale
Social media management With Social media and Facebook and E mail
Social media analytics With Social media and Facebook
Forecasting With Phone calls
Customer feedback management With Offline and Point of sale
Measuring customer satisfaction
Advocacy management With Offline and On premises
Business development
Account management
Advertisement With Offline and On premises and Website
Rating and review management
Generation of new leads With E mail
Promotion management With Promotions
Lead management
Sales call management With Phone calls
Product marketing
Competitive intelligence
Discount management
Pipeline management
Deal management
Revenue cycle management
Calendar management
Relationship management
Lead engagement
Community building
Cross selling
Subscription management
Coaching
Follower management With Offline and Point of sale
Event management
Playbook creation
Drip marketing
Database marketing
Popular Business Setting
for
ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used ConnectWise Manage to Increase sales & revenue and Scale best practices
Verify if it works for you
IT and Other Capabilities
for
ConnectWise Manage
- Low
- Medium
- High
data
Data Export
Data Import
Support
Phone Support
24/7 Support
Chat Support
Email Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
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