ConnectWise Manage Overview
ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Manage.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Manage.
ConnectWise Manage Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Manage works with different mediums / channels such as Phone Calls. and Newsletter.
ConnectWise Manage's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Manage support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Manage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We use ConnectWise to handle customer contact information, ticketing, sales, configuration notes, invoicing, and more...." Peer review by Jonathan Gaskell, Service Manager, Greyhound Technologies Ltd.
Peer review evidence (same sources as the product rating summary)
"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...." Peer review by Diana D, Marketing, Computer Software
"...I love connectwise for IT helpdesk because there are so many ways to interact with the software...." Peer review by Javier L., Cloud / MSP Technician, Information Technology and Services
"...Workflows can be configured to alert anyone in your team to exception-conditions...." Peer review by Delano Collins, Chief Information Officer, EDTS, LLC
ConnectWise Manage, eSign PDF, Signable, NinjaOne (formerly NinjaRMM), Formstack Documents, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Wholesale
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Manage Customer wins, Customer success stories, Case studies
How can ConnectWise Manage enhance your Sales Document Management process?
How does ConnectWise Manage facilitate Helpdesk Management?
What Are the key features of ConnectWise Manage for Workflow Management?
How efficiently Does ConnectWise Manage manage your Engagement Management?
How can ConnectWise Manage optimize your Contact List Management Workflow?
8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions(FAQ)
for ConnectWise Manage
What is ConnectWise Manage?
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
What is ConnectWise Manage used for?
What are the top features of ConnectWise Manage?
Who uses ConnectWise Manage?
What are ConnectWise Manage alternatives?
Where is ConnectWise Manage located?
Peers used ConnectWise Manage for sales document management and helpdesk management
ConnectWise Manage Competitors
ConnectWise Manage Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
ConnectWise Manage Integrations
ConnectWise Manage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ConnectWise Manage
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
ConnectWise, LLC News
ConnectWise Expands MSP Leadership Presence in EMEA
ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's launch of the ConnectWise Platform, which integrates PSA, RMM, cybersecurity, and AI capabilities to enhance MSP operations. The platform aims to automate workflows and improve service delivery, offering significant productivity gains for partners.
The Buzz: ConnectWise unveils Predictive IT platform, Cavelo launches AI security analyst, and Zscaler and Radiant Logic tackle M&A access
ConnectWise has launched a new Predictive IT platform, integrating PSA, RMM, cybersecurity, automation, and AI into a unified execution layer for managed services. This platform aims to shift MSP operations from reactive to AI-native models, enhancing productivity and economic impact through AI-driven automation.
ConnectWise Dismantles Asio To Build AI-Powered MSP Platform
ConnectWise has unveiled its new AI-powered platform for managed service providers (MSPs), integrating PSA, RMM, cybersecurity, and automation into a single AI-native layer. This platform aims to transform MSPs from systems of record to systems of action, enhancing predictive IT operations and reducing ticket volumes by up to 40%. The platform will be available in North America, Europe, and Asia-Pacific by the end of June.
ConnectWise launches AI-native platform for MSP operations
ConnectWise has launched an AI-native platform to unify MSP operations, integrating PSA, RMM, SIEM, Managed EDR, and BCDR with a shared data layer and agentic AI. This platform aims to transition MSPs from reactive service delivery to predictive IT, enhancing automation and operational decision-making. The platform will be available as SaaS, with general availability set for June 30.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
