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ConnectWise Manage: Reviews, Testimonials and Expert Opinions
(5962)Business Management Software | ConnectWise Manage Business ...
Top 67 ConnectWise Manage Alternatives : 2025
eSign PDF
Innovation Beyond eSignatures
eSign Genie is a legally binding electronic and digital signature solution for e-signing documents. It helps to improve digital and social presence and establish thought leadership. eSign Genie ...
Its features include reusable templates to save time, ability to send one or more documents together, audit trail, bulk sending for e-signatures, generating a document link to email and to integrate into applications already in use and much more.
Signable
Electronic Signature provider
Signable is an e-Signature platform helping businesses to get contracts and documents signed in minutes. It helps to acquire customers and enhance customer relationships. Signable takes just ...
Signable ensures online e-sign can work from anywhere and on any device that saves time and money. Its support of different languages, document tracking and integrating with a variety of tools makes it easier to use an e-signature in day to day business.
NinjaOne (formerly NinjaRMM)
Top rated UEM & IT Management Software
NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management. ...
The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.
Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.
Formstack Documents
Document Generation & Automation | Formstack
Formstack transforms data into documents that can be sent anywhere. Document automation tools are offered for efficient document generation.
Housecall Pro
Housecall Pro features - Online booking, Schedule ...
Housecall Pro automates back-office work, saving 15 hours weekly. It simplifies job scheduling, customer communication, online booking, and estimates.
Docparser
Powerful Data Capture And Workflow Automation Features
Docparser is a data capture solution that fetches documents from various sources and extracts needed data. It automates workflows by moving data to its designated location in real-time.
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Agiloft Contract Management Suite
Automates the workflows associated with initiating, executing, and monitoring contractual agreements
Agiloft Contract Management Suite is an adaptable and rapidly deployed enterprise software for Contract and Commerce Lifecycle Management. It helps to improve ROI and enhance customer relationships. ...
Agiloft automates the workflows by initiating, executing, and monitoring contractual agreements. Implementing a contract management system helps companies in purchase savings, enables more efficient sales cycles and drastically lowers compliance risk.
Agiloft's CLM comes with fully customizable functionality for buy and sell-side contract management including repository and templates, clause library, flexible approval workflows, built-in AI, security and compliance safeguards, automated notifications and seamless integration with existing systems.
Service Creatio
An intelligent full-cycle service management platform
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management. ...
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
Qminder
Queue Management System & Waiting Line ...
Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.
NABD
Multi-Channel Customer Support Software and Help Desk ...
NABD offers cloud-based CRM and help desk software. It serves as a Zendesk alternative for online business complaint management.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
LiveAgent
Help Desk & Live Chat Software
LiveAgent is an all-in-one help desk and customer support software that provides businesses with a comprehensive omnichannel communication platform. It combines ticketing, live chat, call center, and social media integration to streamline customer interactions. ...
Key Features:
• Multi-Channel Ticketing System – Converts emails, chats, calls, and social media messages into tickets for easy tracking.
• Live Chat – Real-time chat with advanced features like proactive chat invitations and chat routing.
• Call Center Integration – VoIP-based call center with IVR, call recording, and automated callbacks.
• Social Media Support – Integrates with Facebook, Twitter, Instagram, and Viber for direct customer interactions.
• Knowledge Base & Self-Service Portal – Helps businesses create FAQs, articles, and community forums.
• Automation & Rules – Smart workflow automation, SLA management, and canned responses.
• Internal Collaboration – Agent collision detection, internal chat, and notes to improve teamwork.
• Customer Portal – Customizable self-service options with ticket history access.
• Reporting & Analytics – Real-time performance reports, customer satisfaction ratings, and agent performance tracking.
YetiForce CRM
An open source application that is constantly being improved
YetiForce CRM is an open-source application that helps to run the company efficiency, controlling, multitasking, innovation. It helps to enhance customer relationships and increase sales and revenue. ...
YetiForce CRM is completely free and provides full access to its source code. Regular updates and new versions are free of charge as well. Providing the system at no cost contributes to the growth of the open-source community.
YetiForce features include its infrastructure, gaining full control over all the data, server, and security, ideal hosting for small companies that are looking for efficiency, stability and quality, calendar module with functions for effective time management as well as human resources, built-in e-mail module to send and receive e-mails directly in the system and many more.
Remote Support
SCCM for Your Service Desk | Remote Support ... - Cireson
Remote-support service management apps by Cireson enable SCSM management from any browser or device. Access incidents, service requests, CMDB, reports, and more effortlessly.
Smith.ai
Generate sales and increase engagement with traffic
Smith.ai offers 24/7 customer engagement with live North America-based agents. AI and human intelligence are combined to capture and convert more leads.
LogMeIn Rescue
LogMeIn Remote Access | Secure Remote Desktop Software
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships. It is a comprehensive ...
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
Experlogix CPQ
Experlogix CPQ - Enterprise CPQ, Powerfully Simple
Experlogix is an Enterprise CPQ platform which can be deployed in industries such as Hardware & Software, Telecom, Manufacturing, Heavy Equipment and so on. It can be integrated seamlessly with ERP and CRM solutions such as Microsoft Dynamics, Netsuite and Salesforce. ...
Experlogix for CRM, ERP users integrates seamlessly with those applications and provides a similar looking user interface eliminating the need for user training. Experlogix’s Rules Engine enables engineering and pricing guidance for sales teams enabling validating of options and providing real-time feedback for optimising on choices.
Experlogix’s rules engine for pricing and discounting assists in complex calculations to arrive at the pricing and margins ensuring accuracy and speed and wherever needed, enabling integrations into external systems for working out the price. Experlogix features also include advanced manufacturing capabilities and automated workflows.
Gorgias
Gorgias is an all-in-one helpdesk for Shopify merchants..
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile. Gorgias ...
Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
Deskpro
Helpdesk Software | Cloud or Self-Hosted, On ...
Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support. ...
Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.
BOSSDesk
BOSSDesk - ITIL aligned cloud solution that....
Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Web+Center
Open Source Help Desk /Service Desk Software for IT and Customer Support
Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
xMatters
Digital Service Availability | Fast, Automated ...
xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.
freshdesk
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships. ...
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
OTRS
Ticket System and Helpdesk Software | OTRS
OTRS solutions are individually configured for flexibility and customization. They enable efficient work, convenient performance measurement, and easy integrations.
Helpspot
Just Enough Help Desk Software | HelpSpot
Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.
Mojo Helpdesk
Help Desk Software and Ticket Tracking
Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity. It provides built-in purpose-built tools to help agents with ...
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
Kustomer
Customer Service Software Reimagined
Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.
Clientsuccess
ClientSuccess: Customer Success Management Software
ClientSuccess is the top-rated CSM software for reducing churn and increasing customer revenue. It is noted for its ease of use and quick implementation.
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
SysAid
ITSM, Service Desk & Help Desk Software with ...
SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
Apptivo
Cloud Business Management Software Suite
Apptivo is a Business Management Software that is used by organizations to experience the power of integrated software. It consists integrated set of apps that include CRM, Project Management, Contract Management, Email Marketing, Help Desk, Invoicing and more. It helps to improve efficiency and enhance customer relationships. ...
Apptivo integrated suite of apps is used by businesses of all sizes, ranging from just one user to thousands. It provides customizable apps for businesses to enhance collaboration and communication with the customers.
Some of its features include tracking the complete sales process and close more deals from anywhere with the online CRM software, collaborate on tasks, manage timesheets, and log expense reports, billing system to send and receive online payments from anywhere, supply chain management with vendor tracking, purchasing, and inventory and many more.
Zingtree
Create Interactive Decision Trees with Zingtree
Zingtree simplifies the creation and sharing of interactive decision trees. Users can start for free.
Kickserv
#1 Rated Field Service Management Software
Kickserv field service management software manages jobs, customers, communication, and payments for home service businesses. Efficient organization and streamlined operations are provided.
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience. It comes with support, guide, ...
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
RaiseATicket
Customer experiences are managed better with Raiseaticket....
Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
GoTo Resolve
Experience smarter, faster, easier-than-ever IT management and support
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
osTicket
Customize the data collected from users ...
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.
mHelpDesk
mHelpDesk Field Service Management Software
mHelpDesk Field Service Management Software offers scheduling, dispatch, billing, inventory management, and payment processing. Various field service operations are streamlined efficiently.
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
Wowza Streaming Engine
Wowza Streaming Engine
Wowza Streaming Engine powers unparalleled live streaming with high-quality content delivery globally. Reliability is unmatched, ensuring powerful streaming experiences.
iSupport
Process Automation for Help Desks | iSupport
iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication. ...
Salesforce Service Cloud helps to rapidly respond to customer needs on any channel, even from home. They reach the customers on the channels they use most, including mobile messaging, web chat, and social media.
It gives agents a complete, shared view of every customer and interaction, provides one-on-one agent assistance by embedding chat support, supercharge the customer experience with AI-powered chatbots, resolve onsite support issues, and many more.
ProProfs Help Desk
#1 Help Desk Ticketing System - proprofs.com
ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.
ConnectWise Sell
Quoting and Proposal Software | ConnectWise Sell
ConnectWise Sell is a cloud-based quote and proposal automation software for IT solution providers. The platform streamlines the quote-to-cash processes to enable sales teams to quickly create accurate quotes and proposals on any device (desktop or mobile). It provides solutions for IT solution providers, including managed service providers, AV professionals, value-added resellers, and more. ...
The primary features include quote and proposal, product sourcing, workflow automation and sales reporting. It allows users to create proposal presentations from pre-built templates, in which they can enter product information, pricing, agreements and more details.
With ConnectWise, Sell users can attach supporting documents, store credit card information, capture e-signatures, update their customer relationship management (CRM) system and create interactive video proposals. ConnectWise Sell also provides a portal that users can use to contact their clients. The business intelligence feature provides sales analytics with supplier, product line, revenue and other reports. Users can customize their reporting dashboard.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity. ...
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
CRMdesk
Online Customer Support - Web Based Help Desk ...
CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.
Jira Service Management
flexible, collaborative ITSM solution...
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
