ConnectWise Manage and Jobber, An In-Depth Comparison 2026

Comparison Summary

ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.

Jobber: Jobber offers various plans tailored to business needs, building on essential features like scheduling, quoting, customer relations, and payments. Each plan enhances core functionalities to streamline operations.

This comparison report of ConnectWise Manage vs. Jobber is based on a specific set of business needs and context. The comparison uses 9474 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ConnectWise Manage and Jobber

ConnectWise Manage, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas Jobber, ServiceTrade, ServiceM8, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Jobber focuses on Sales Document Management with E-Mail, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

ConnectWise Manage and Jobber: Best activities based on customer satisfaction


ConnectWise Manage in Action: Unique Activities

How efficiently Does ConnectWise Manage manage your Helpdesk Management?
ConnectWise Manage effectively handles helpdesk requests by allowing users to track, manage, and report on them. The software also offers flexible communication options, enabling users to interact with the system in various ways. ConnectWise Manage provides a comprehensive suite of tools for helpdesk management, but some users may find the interface to be challenging.
"...As a whole, I absolutely hate calling into a help desk - the wait times are horrendous and I usually feel like I'm never properly heard...." Peer review by Account Manager in Customer Service
How does ConnectWise Manage facilitate Workflow Management?
Connectwise Manage provides tools to create and manage automated workflows. These workflows streamline support requests, ensure tickets are not missed, and help maintain service level agreements. Some workflows, however, may be confusing to use due to the many available methods for completing tasks.
"...ConnectWise has very flexible and powerful Workflow Rules which allow automated processes to run at scheduled intervals...." Peer review by Verified User, Director in Information Technology, Information Technology and Services
How can ConnectWise Manage optimize your Contact List Management Workflow?
ConnectWise Manage enables users to manage and track contact information, company details, and service history. This software facilitates quick access to client information, enhancing customer care and business operations. nHowever, the system lacks the ability to import large contact lists efficiently.
"...Syncing with QuickbooksGenerates automatic emails for clients with past due billsConnectWise Sell is a great product that also syncs well with ConnectWise...." Peer review by JoAnn Larsen, Controller, MotherG

Jobber in Action: Unique Activities

How can Jobber enhance your Sales Document Management process?
Jobber provides a comprehensive system that encompasses quoting, scheduling, invoicing, and payment processing for businesses. This platform streamlines workflows and integrates seamlessly with accounting software, enabling efficient management of jobs, clients, and teams. The program can generate quotes with multiple options and tracks job progress, but limitations exist in its ability to send generic quotes, schedule quotes as events, and handle large numbers of line items effectively.
"...This would be really helpful when a customer decides they want to sign up for service right away (don't need a quote)...." Peer review by James Taylor
Why is Jobber the best choice for Engagement Management?
Jobber streamlines customer engagement by automating follow-up communications and providing a centralized platform for managing interactions. The software facilitates communication throughout the entire customer lifecycle, from quote generation to invoice delivery and follow-up surveys. The platform is limited by the lack of a comprehensive lead follow-up system and occasional inconsistencies in mobile app features.
"...The ability to easily send follow-up emails with an optional service review is a nice touch...." Peer review by Tom B., Administrator

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction


sales document management

proposal & quote management




engagement management

engaging and following up


contact list management


communication management

tracking & monitoring communications

sending & publishing communications


training & onboarding


billing and invoice management



opportunity management


knowledge management

creating knowledge base


campaign management

campaign analytics

campaign monitoring



products & pricelist management


lead qualification

lead qualification: technographic



social media management

social media analytics

engaging on social media

scheduling post to social media



customer feedback management

measuring customer satisfaction


advocacy management


account management


rating and review management


business development


competitive intelligence





sales call management


pipeline management


revenue cycle management


relationship management



generation of new leads



calendar management



promotion management


loyalty management

identify target customers




follower management


discount management



lifetime value management


conversion management


community building



payment management


personalized marketing


referral management


Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Improve stakeholder relations

  • Improve consistency

  • Scale best practices

  • Grow market share

  • See 8 more

Business Setting

ConnectWise Manage Jobber
Peer score 4.1 4.6
Peer insights 5962 3512
Top industries
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
Consumer Services 37.0%
Construction 28.0%
Consumer Goods 9.0%
SMB and Mid-Market 93.0% 96.0%
Enterprise 7.0% 4.0%
Pricing ConnectWise Manage Jobber

News

Latest ConnectWise Manage news

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

06/09/2026 - source

Latest Jobber news

Jobber integrates Trackem GPS features

Jobber has integrated with Trackem GPS to enhance its field service management platform. This integration allows for automated job site arrival and departure tracking, simplifying fleet management. It synchronizes fleet vehicles, creates geofences, and records vehicle movements, reducing administrative tasks and improving operational visibility for field service businesses.

10/08/2026 - source