ServiceM8: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: ServiceM8
Brand: ServiceM8
Rating: 4.67 (1883 reviews)

4.67 5

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(1883)

ServiceM8: Field Service Software

ServiceM8 Overview

ServiceM8 is a smart field service software tailored for trade contractors and home service businesses. It focuses on reducing administrative tasks and enhancing productivity. The platform is optimized for Apple devices and now supports Android, catering to a wide range of users. ServiceM8 offers features like Tap to Pay on iPhone, which simplifies payment processes directly in the field. Its user-friendly design and affordable pricing make it accessible for small businesses. The software enables businesses to manage operations efficiently from any location, ensuring excellent customer service.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using ServiceM8.

Other use cases:

Communication Management
Engaging And Following Up
Campaign Management
Workflow Management
Training & Onboarding
Measuring Customer Satisfaction
Collaboration

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceM8.

Other priorities:

Improve Internal Communications
Improve ROI

See all business priorities See less business priorities

ServiceM8 Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceM8 works with different mediums / channels such as E-Mail. Text SMS. and Website.

ServiceM8's features include Recording, Templates, Personalization, etc. and ServiceM8 support capabilities include Phone Support, Email Support, Chat Support, etc. also ServiceM8 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...with little training staff easily use and adapt to ServiceM8; the ability to check on staff locations; ability to submit a quote quickly has impressed clients...." Peer review by Ian A., Director, Real Estate

ServiceM8, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServiceM8 simplifies job management from customer calls to invoicing and payment. Staff and clients are efficiently handled through estimates, scheduling, and on-site services.

Popular Business Setting

for ServiceM8

Top Industries

Construction
Management Consulting
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

ServiceM8 is popular in Construction, Management Consulting, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

ServiceM8 Customer wins, Customer success stories, Case studies

What solutions does ServiceM8 provide for Sales Document Management?

The software facilitates sales document management by enabling the creation and customization of quotes, estimates, and invoices. It streamlines the invoicing process and allows for digital signature capture. The software integrates with accounting software and provides comprehensive job tracking capabilities. However, it has limitations in the ability to add multiple job contacts, out-of-office tasks, and business tasks.

"...It will simplify and streamline your operations, from the client s first call through to scheduling, quoting, job completion, invoicing and payment...." We are pleased to announce that UNJAMIT are now a ServiceM8 Certified Partner

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Why is ServiceM8 the best choice for Helpdesk Management?

What solutions does ServiceM8 provide for Contact List Management?

What benefits does ServiceM8 offer for Communication Management?

Why is ServiceM8 the best choice for Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well ServiceM8 solved their Field Service Management needs. Cuspera uses 1883 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

ADAZ Electrical - Electrical Services

ServiceM8 helped ADAZ Electrical improve job management and time tracking. The app lets them invoice clients on site and track job status easily. Staff spend less time on admin and more time working.... ServiceM8 integrates with their accounting software. No jobs are forgotten and invoices are sent faster. ADAZ Electrical recommends ServiceM8 for better business control.

Assured Heating Essex - Plumbing & Heating

ServiceM8 helped Assured Heating Essex manage jobs, clients, and scheduling. The company used ServiceM8 automations to run daily operations. ServiceM8 Pay and Stripe enabled on-site and online paymen...ts. Integration with Xero streamlined invoicing and avoided double-entry. Assured Heating Essex grew to 10 engineers and improved customer service and communication.

Attention to Detail - Cleaning

ServiceM8 helped Attention to Detail, a cleaning business in Darwin, Australia, manage bookings, scheduling, and accounts. Before ServiceM8, they used Outlook Calendar and had trouble with records an...d communication. ServiceM8 improved scheduling, record keeping, and accounting integration. The owner reports 200% less administration in invoicing and a 1000% improvement in cash flow. Staff can now work remotely, and the business can handle more work with less stress.

BakeTech Services - Appliance Repair

ServiceM8 helped BakeTech Services move from paper-based job management to a digital system. The app made it easy for even older technicians to use, saving time and reducing manual data entry. With S...erviceM8, jobs are not forgotten, and invoicing now happens the same day instead of taking 10 days. Technicians became more accountable, and their average bonus increased from $2,500 to $4,500 every 6 months. The business is now more efficient and streamlined.

Bond Clean Australia - Consumer Services

ServiceM8 helped Bond Clean Australia save 30-40k a year in wages. The app made booking jobs, quoting, and job history easy to manage. They saved at least 10 hours per week and saw a 20% decrease in ...overhead costs. Contractors can access every job on file from any device. The business found ServiceM8 more efficient than other software costing 5k a year. They recommend ServiceM8 to other small businesses in their industry.

Bright Spark Electrical Services - Electrical Services

ServiceM8 helped Bright Spark Electrical Services reduce admin time and improve job management. The company gained full visibility of job status and history. Customer communication and service improv...ed. With ServiceM8, Bright Spark grew its business by around 25%. Karen Smith from Bright Spark praised the efficiency gains and business growth.

Frequently Asked Questions(FAQ)

for ServiceM8

What is ServiceM8 used for?

ServiceM8 is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Contact List Management .