ServiceM8 Overview

ServiceM8 is a smart field service software tailored for trade contractors and home service businesses. It focuses on reducing administrative tasks and enhancing productivity. The platform is optimized for Apple devices and now supports Android, catering to a wide range of users. ServiceM8 offers features like Tap to Pay on iPhone, which simplifies payment processes directly in the field. Its user-friendly design and affordable pricing make it accessible for small businesses. The software enables businesses to manage operations efficiently from any location, ensuring excellent customer service.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using ServiceM8.

Other use cases:

  • Communication Management
  • Engaging And Following Up
  • Campaign Management
  • Workflow Management
  • Training & Onboarding
  • Measuring Customer Satisfaction
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceM8.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
See all business priorities See less business priorities

ServiceM8 Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceM8 works with different mediums / channels such as E-Mail. Text SMS. and Website.

ServiceM8's features include Recording, Templates, Personalization, etc. and ServiceM8 support capabilities include Phone Support, Email Support, Chat Support, etc. also ServiceM8 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...with little training staff easily use and adapt to ServiceM8; the ability to check on staff locations; ability to submit a quote quickly has impressed clients...." Peer review by Ian A., Director, Real Estate

ServiceM8, GorillaDesk, GoSpotCheck, FieldEZ, Housecall Pro, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServiceM8 simplifies job management from customer calls to invoicing and payment. Staff and clients are efficiently handled through estimates, scheduling, and on-site services.

Popular Business Setting

for ServiceM8

Top Industries

  • Construction
  • Management Consulting
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ServiceM8 is popular in Construction, Management Consulting, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

ServiceM8 Customer wins, Customer success stories, Case studies

Why is ServiceM8 the best choice for Sales Document Management?

What makes ServiceM8 ideal for Helpdesk Management?

What solutions does ServiceM8 provide for Contact List Management?

How does ServiceM8 facilitate Communication Management?

How can ServiceM8 enhance your Engaging And Following Up process?

11 buyers and buying teams have used Cuspera to assess how well ServiceM8 solved their Field Service Management needs. Cuspera uses 1883 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

ADAZ Electrical - Electrical Services - electrical services

ServiceM8 helped ADAZ Electrical improve job management and time tracking. The app lets them invoice clients on site and track job status easily. Staff spend less time on admin and more time working.... ServiceM8 integrates with their accounting software. No jobs are forgotten and invoices are sent faster. ADAZ Electrical recommends ServiceM8 for better business control.

Read on →

Precision Locksmiths - Consumer Services - Consumer Services

ServiceM8 helped Precision Locksmiths move from paper-based systems to digital job management. The team now schedules jobs faster and communicates better. Photos and notes make job records easy. Feat...ures like Track My Arrival and Tap to Pay on iPhone save time. The business looks more professional and has fewer headaches.

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Perth Tree Services - Consumer Services - consumer services

ServiceM8 helped Perth Tree Services improve job management and save time. The app lets them quote, invoice, and schedule jobs from anywhere. They attach photos to jobs and send them to clients easil...y. By entering job info on site, they save two hours of paperwork each night. Productivity increased because all job details are in one place for the crew.

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Integrum Services - Pest Control - pest control

ServiceM8 helped Integrum Services move away from paperwork and spreadsheets. Before, job scheduling and staff management were hard and slow. With ServiceM8, technicians see daily jobs and get update...s from the office. The company now gets paid on-site, which improved cashflow. Communication with clients is better, and cancellations dropped. The team works together more easily, and recurring jobs are managed well.

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Water Tight Canberra - Plumbing - plumbing

ServiceM8 helped Water Tight Canberra improve every part of their plumbing business. They switched from old job management software to ServiceM8. This change made their team more efficient. Administr...ation work went down. They now deliver better, more reliable service. The owner calls it the best business decision he ever made.

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Climate Plus - Construction - Construction

ServiceM8 helped Climate Plus, a Canberra-based HVAC and electrical company, improve their service and customer engagement. The team found ServiceM8 easy to use for all ages. WorkM8 Consulting set up... and trained the staff. ServiceM8 supports job management, scheduling, and quoting. Owners praise ServiceM8 for its simplicity and positive impact on their business.

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Frequently Asked Questions(FAQ)

for ServiceM8

What is ServiceM8 used for?

ServiceM8 is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Contact List Management .

What are the top features of ServiceM8?

Recording, Templates and Personalization are some of the top features of ServiceM8.

Who uses ServiceM8?

ServiceM8 is used by Construction, Management Consulting and Information Technology And Services among other industries.

What are ServiceM8 alternatives?

GorillaDesk, GoSpotCheck, FieldEZ and Housecall Pro are popular alternatives for ServiceM8.

Where is ServiceM8 located?

ServiceM8 is headquartered at 18 Smith Street, Darwin NT 0800 ,Australia.
lightning

Peers used ServiceM8 for sales document management and helpdesk management

ServiceM8 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

4.73/5 ★

Read Reviews (10)
Custom Reports

3.54/5 ★

Read Reviews (151)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

4.73/5 ★

Read Reviews (10)
Custom Reports

3.54/5 ★

Read Reviews (151)

Software Failure Risk Guidance

?

for ServiceM8

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceM8

ServiceM8 Pty Ltd News

Product

High fuel costs? Try Auto Routing ServiceM8 Blog

ServiceM8 introduces the Auto Routing feature, optimizing staff schedules to save time and fuel. This feature allows flexible scheduling, starting routes from home or office, and reviewing optimized routes before application. The ServiceM8 14 iOS and Android apps are now available, enhancing user experience with new features.

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Product

Proposals Improvements ServiceM8 Blog

ServiceM8 has enhanced its Proposals add-on in ServiceM8 14, introducing features like subtotal-only listings, version history, and PDF saving options to improve client interactions. The updates are available on both desktop and mobile apps.

Read more →

ServiceM8 Pty Ltd Profile

Company Name

ServiceM8 Pty Ltd

Company Website

https://www.servicem8.com/us/

HQ Location

18 Smith Street, Darwin NT 0800 ,Australia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE