Issuetrak Overview

Issuetrak offers a versatile ticketing system tailored for help desks, workflow management, and customer service. This software enables teams to efficiently handle customer complaints and support requests, making it a valuable asset for improving response times and customer satisfaction. Users can choose between cloud or on-premises deployment, catering to diverse organizational needs. A surprising detail is its affordability without compromising on functionality, making it accessible for businesses of all sizes. The platform's ease of use ensures quick adoption by support teams, enhancing their ability to thrive in dynamic environments.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Issuetrak.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Customer Feedback Management
  • Training & Onboarding
  • Lead Qualification: Technographic
  • Campaign Management
  • Referral Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Issuetrak.

Other priorities:

  • Scale Best Practices
See all business priorities See less business priorities

Issuetrak Use-Cases and Business Priorities: Customer Satisfaction Data

Issuetrak's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and Issuetrak support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Issuetrak analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We're able to setup efficient work flows so individuals and teams handle their own tickets and task...." Peer review by Ethan H., Frontend Engineer, Internet

Peer review evidence (same sources as the product rating summary)

"...Our organization has used IssueTrak's Help Desk software for a number of years...." Peer review by Kathy Sitzberger
"...We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system...." Peer review by Justin E., IT Director, Management Consulting
"...The functionality is basic but it is great for storing knowledge base type solutions that can be associated with issues experiences on the job...." Peer review by Bob B., Solution engineer, Insurance

Issuetrak, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.

Popular Business Setting

for Issuetrak

Top Industries

  • Information Technology and Services
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Issuetrak is popular in Information Technology And Services, Education, and Computer Software and is widely used by Small Business, Enterprise, and Mid Market.

Issuetrak Customer wins, Customer success stories, Case studies

What Are the key features of Issuetrak for Helpdesk Management?

How can Issuetrak enhance your Workflow Management process?

What solutions does Issuetrak provide for Knowledge Management?

What solutions does Issuetrak provide for Sales Document Management?

What benefits does Issuetrak offer for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Issuetrak solved their Help Desk needs. Cuspera uses 1658 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Max Packaging Solutions - Manufacturing - Medium

USA

Issuetrak helped Max Packaging Solutions move from email and spreadsheets to a centralized help desk. The company supports nine manufacturing plants and multiple teams with one system. This change im...proved visibility and made it easier to track and prioritize IT support requests. Manual processes and reporting challenges remain, but the system supports daily operations. Max Packaging values operational clarity over strict KPIs, focusing on shared awareness and steady progress.

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BakerRipley - Non Profit Organization Management - Large

Houston, USA

BakerRipley used email, spreadsheets, and sticky notes to manage requests and paperwork. This led to lost applications and slow response times. They chose Issuetrak to automate workflows and track is...sues. Issuetrak's features, like timed logs and incoming email, improved accountability and saved hours. Staff learned the system quickly, and customer communication improved. BakerRipley now runs more efficiently and plans to expand Issuetrak use to more departments.

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The Office Coffee Company - Consumer Goods - Small

Gloucestershire, UK

Issuetrak helped The Office Coffee Company organize customer support and asset management. The team replaced email and spreadsheets with a centralized system. They now track machine maintenance and c...ustomer issues more easily. Reporting tools let them spot trends and improve service. Faster response times and better communication followed. Issuetrak’s support team also impressed the staff.

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Answer Quest Technologies

Issuetrak helped Answer Quest Technologies cut 75 percent of the time spent on customer support requests. The software is easy to use and deploy. Automation and workflows improved efficiency. The pre...sident gained hours each week to focus on new business. Issuetrak offers API integrations and 24/7 support.

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Leslie Wykel

Issuetrak helped Leslie Wykel resolve a crisis situation with fast and professional service. The support team explained the problem and solution in simple terms. After repairs, the program worked bet...ter and faster. Leslie was happy with the end result and praised the quality of customer service.

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SeaTec - Management Consulting

Issuetrak helped SeaTec manage high ticket volume and improve customer support at their help desk. SeaTec's only IT technician handled hundreds of assets and faced urgent issues daily. Issuetrak repl...aced a less flexible system and saved time by streamlining ticket management. The technician praised Issuetrak for its product knowledge and effectiveness. The right help desk solution made a big difference for SeaTec.

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NFA! Quick Notes in Issuetrak

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Frequently Asked Questions(FAQ)

for Issuetrak

What is Issuetrak used for?

Issuetrak is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of Issuetrak?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of Issuetrak.

Who uses Issuetrak?

Issuetrak is used by Information Technology And Services, Education and Computer Software among other industries.

What are Issuetrak alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Issuetrak.

Where is Issuetrak located?

Issuetrak is headquartered at 6160 Kempsville Circle, Suite 101 B, Norfolk, Virginia 23502, US.
lightning

Peers used Issuetrak for helpdesk management and workflow management

Issuetrak Competitors

Issuetrak Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.90/5 ★

Read Reviews (207)
Analytics

3.55/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.90/5 ★

Read Reviews (207)
Analytics

3.55/5 ★

Read Reviews (10)

Issuetrak Integrations

Issuetrak integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.26/5 ★

Read Reviews (69)
Data Import

3.97/5 ★

Read Reviews (195)

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Twilio

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Asana

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Issuetrak

Overall Risk Meter

Low Medium High

Top Failure Risks for Issuetrak

Issuetrak, Inc. News

Product

Issuetrak: Customer Service Software with Workflow & SLA Tracking

Issuetrak offers a robust customer service software platform featuring workflow automation and SLA tracking, tailored for mid-market and regulated industries. It provides flexible deployment options, including cloud and on-premise, ensuring data control and compliance. The platform supports complex workflows, SLA management, and audit trails, making it ideal for sectors like healthcare and finance. Issuetrak's pricing model allows unlimited free users, enhancing cost efficiency for large user bases.

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Issuetrak, Inc. Profile

Company Name

Issuetrak, Inc.

Company Website

https://www.issuetrak.com/

HQ Location

6160 Kempsville Circle, Suite 101 B, Norfolk, Virginia 23502, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE