Issuetrak Overview

Issuetrak offers a versatile ticketing system tailored for help desks, workflow management, and customer service. This software enables teams to efficiently handle customer complaints and support requests, making it a valuable asset for improving response times and customer satisfaction. Users can choose between cloud or on-premises deployment, catering to diverse organizational needs. A surprising detail is its affordability without compromising on functionality, making it accessible for businesses of all sizes. The platform's ease of use ensures quick adoption by support teams, enhancing their ability to thrive in dynamic environments.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Issuetrak.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Customer Feedback Management
  • Training & Onboarding
  • Lead Qualification: Technographic
  • Campaign Management
  • Referral Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Issuetrak.

Other priorities:

  • Scale Best Practices
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Issuetrak Use-Cases and Business Priorities: Customer Satisfaction Data

Issuetrak's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and Issuetrak support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Issuetrak analytics capabilities include Custom Reports, and Analytics.

Reviews

"...At its core it is meant for Help Desk, but with good configuration can be used to track internal work flows...." Peer review by Administrator

Issuetrak, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.

Popular Business Setting

for Issuetrak

Top Industries

  • Information Technology and Services
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Issuetrak is popular in Information Technology And Services, Education, and Computer Software and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Issuetrak Use Cases

What Are the key features of Issuetrak for Helpdesk Management?

How does Issuetrak address your Workflow Management Challenges?

How can Issuetrak enhance your Knowledge Management process?

How efficiently Does Issuetrak manage your Sales Document Management?

How does Issuetrak address your Communication Management Challenges?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Issuetrak solved their Help Desk needs. Cuspera uses 1658 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

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NFA! Quick Notes in Issuetrak

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Frequently Asked Questions(FAQ)

for Issuetrak

What is Issuetrak used for?

Issuetrak is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of Issuetrak?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of Issuetrak.

Who uses Issuetrak?

Issuetrak is used by Information Technology And Services, Education and Computer Software among other industries.

What are Issuetrak alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Issuetrak.

Where is Issuetrak located?

Issuetrak is headquartered at 6160 Kempsville Circle, Suite 101 B, Norfolk, Virginia 23502, US.
lightning

Peers used Issuetrak for helpdesk management and workflow management

Issuetrak Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.90/5 ★

Read Reviews (207)
Analytics

3.55/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.90/5 ★

Read Reviews (207)
Analytics

3.55/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Issuetrak

Overall Risk Meter

Low Medium High

Top Failure Risks for Issuetrak

Issuetrak, Inc. Profile

Company Name

Issuetrak, Inc.

Company Website

https://www.issuetrak.com/

HQ Location

6160 Kempsville Circle, Suite 101 B, Norfolk, Virginia 23502, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE