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Compare ConnectWise Manage vs Issuetrak

Failure Risk Guidance Security Report ?

Failure Risk for ConnectWise Manage medium Failure Risk for Issuetrak low
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Comparison Summary

For ConnectWise Manage vs Issuetrak comparison, Our AI algorithm looked at 7620 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ConnectWise Manage and Issuetrak to solve their respective business needs.

Pros and cons of ConnectWise Manage and Issuetrak

ConnectWise Manage is more suited to businesses that require Helpdesk Management and Sales Document Management where as Issuetrak is focused towards Helpdesk Management and Workflow Management .

Both ConnectWise Manage and Issuetrak are Help Desk software, peers recommend ConnectWise Manage for opportunity management and billing and invoice management where as Issuetrak is more known for knowledge management .

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than Issuetrak for

Software Failure Risk

  • medium

logo Issuetrak

Focus area

Issuetrak is better than ConnectWise Manage for

Software Failure Risk

  • low

About

Business Management Software | ConnectWise Manage Business ...

Issuetrak, we work hard for our customers

Age

1982

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

81

33

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (308)

Read Reviews (29)

contract management

Read Reviews (160)

Read Reviews (18)

proposal & quote management

Read Reviews (151)

Read Reviews (9)

digital signature

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (297)

Read Reviews (135)

workflow management

Read Reviews (212)

Read Reviews (54)

engagement management

Read Reviews (79)

Read Reviews (2)

engaging and following up

Read Reviews (35)

Read Reviews (2)

contact list management

Read Reviews (68)

Read Reviews (1)

contacts history

Read Reviews (15)

Read Reviews (0)

tracking contacts

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (67)

Read Reviews (24)

tracking & monitoring communications

Read Reviews (27)

Read Reviews (4)

sending & publishing communications

Read Reviews (22)

Read Reviews (19)

training & onboarding

Read Reviews (57)

Read Reviews (5)

billing and invoice management

Read Reviews (50)

Read Reviews (0)

opportunity management

Read Reviews (36)

Read Reviews (0)

knowledge management

Read Reviews (32)

Read Reviews (36)

creating knowledge base

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (31)

Read Reviews (2)

campaign analytics

Read Reviews (3)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (19)

Read Reviews (2)

lead qualification

Read Reviews (19)

Read Reviews (3)

lead qualification: technographic

Read Reviews (18)

Read Reviews (3)

social media management

Read Reviews (14)

Read Reviews (0)

social media analytics

Read Reviews (8)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (10)

Read Reviews (15)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (2)

advocacy management

Read Reviews (9)

Read Reviews (0)

account management

Read Reviews (8)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (0)

business development

Read Reviews (6)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

pipeline management

Read Reviews (4)

Read Reviews (0)

revenue cycle management

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (1)

calendar management

Read Reviews (3)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (1)

conversion management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

referral management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • user generated content

  • blogs

  • mobile

  • point of sale

  • mobile app

  • omnichannel

  • See 7 more

  • e-mail

  • phone calls

  • offline

  • on premises

  • user generated content

  • blogs

  • mobile

  • point of sale

  • mobile app

  • omnichannel

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting