Kustomer Overview
This is a summary of the comprehensive capabilities and benefits of Kustomer based on over 2697 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Kustomer, Re:amaze, Helpshift, Dixa Customer Service, SupportBee, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Kustomer is right for your needs? Our Cuspera AI engine can evaluate how Kustomer fits your specific business needs, industry, and context. Get your personalized assessment report today.
Kustomer supports business activities such as:
- Engagement Management
- Contact List Management
- Advertisement
- Customer Feedback Management
- Workflow Management
Kustomer can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Scale Best Practices, Launch New Products, etc. It can help manage these activities if you use Chat Phone Calls E-Mail etc. for these needs. As a solution, Kustomer's capabilities include Personalization, Ticketing, Feedback Surveys, etc.
Kustomer Retail Vertical is its biggest customer base.
Reviews
"...Kustomer allows customers to contact us via text, live chat, email and phone, and the platform records all customer interactions so that if there's ever an issue we have all of the proof on the platform...." Peer review by Noelis Ciriaco, Customer Service Specialist, UNTUCKit LLC
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Kustomer.
Use Cases
Peers recommend Engagement Management , Contact List Management , Advertisement , as the business use cases that they have been most satisfied while using Kustomer.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.89/5 ★ |
"...Kustomer allows customers to contact us via text, live chat, email and phone, and the platform records all customer interactions so that if there's ever an issue we have all of the proof on the platform...." Peer review by Noelis Ciriaco, Customer Service Specialist, UNTUCKit LLC |
| engaging and following up |
4.84/5 ★ |
"...As with all Kustomer supported channels, companies can track the impact of their service using the platform s native customer satisfaction solution to survey customers engaging via WhatsApp...." Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth |
| Contact List Management with Chat, Phone Calls and E-Mail |
4.94/5 ★ |
"...I am able to look back at the customer's history and past conversations, which is very helpful when navigating complex issues...." Peer review by Kate B, Customer Service Representative |
| contacts history |
4.96/5 ★ |
"...We are solving the problem of locating customers' history by searching manually by utilizing the integration with Aircall...." Peer review by Lauren Michele P, Senior Systems Specialist, Retail |
| tracking contacts |
3.88/5 ★ |
|
| Advertisement with Social Media and Website |
4.46/5 ★ |
"...We also share information about your use of our site with our social media, advertising and analytics partners. ..." Customer Service Technology for Remote Teams |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.89/5 ★ |
"...Kustomer allows customers to contact us via text, live chat, email and phone, and the platform records all customer interactions so that if there's ever an issue we have all of the proof on the platform...." Peer review by Noelis Ciriaco, Customer Service Specialist, UNTUCKit LLC |
|
| engaging and following up |
4.89/5 ★ |
| Contact List Management with Chat, Phone Calls and E-Mail |
4.94/5 ★ |
"...I am able to look back at the customer's history and past conversations, which is very helpful when navigating complex issues...." Peer review by Kate B, Customer Service Representative |
|
| contacts history |
4.94/5 ★ |
| tracking contacts |
4.94/5 ★ |
| Advertisement with Social Media and Website |
4.46/5 ★ |
"...We also share information about your use of our site with our social media, advertising and analytics partners. ..." Customer Service Technology for Remote Teams |
|
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2697 insights from peers and experts to help you assess how these Kustomer use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Kustomer
What is Kustomer used for?
What are the top features of Kustomer?
Who uses Kustomer?
What are Kustomer alternatives?
Where is Kustomer located?
Popular Business Setting
for Kustomer
Top Industries
- Retail
- Food & Beverages
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Kustomer to Enhance customer relationships and Acquire customers
Kustomer Alternatives
Peer and Expert Opinion on Features
for Kustomer
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (124) |
| Ticketing | Read Reviews (87) |
| Feedback surveys | Read Reviews (58) |
| Recording | Read Reviews (29) |
| Alerts: popups & Notifications | Read Reviews (29) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (124) |
| Ticketing | Read Reviews (87) |
| Feedback surveys | Read Reviews (58) |
| Recording | Read Reviews (29) |
| Alerts: popups & Notifications | Read Reviews (29) |
IT and Other Capabilities
for Kustomer
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (87) |
| Data Import | Read Reviews (192) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (87) |
| Data Import | Read Reviews (192) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (44) |
| Chat Support | Read Reviews (70) |
| Email Support | Read Reviews (63) |
| 24/7 Support | Read Reviews (585) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (44) |
| Chat Support | Read Reviews (70) |
| Email Support | Read Reviews (63) |
| 24/7 Support | Read Reviews (585) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (232) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (232) |
Software Failure Risk Guidance
?for Kustomer
Overall Risk Meter
Top Failure Risks for Kustomer
Vendor Profile Details
Company Name
Kustomer
Company Website
https://www.kustomer.com/HQ Location
318 W 39th St. 5th floor, New York, NY 10018
Employees
101-250
Social
Financials
SERIES D
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