Kustomer: Product updates, Customer stories, and Insights | 2026 Cuspera

Kustomer gives Priority Bicycles a 360-degree customer view. The team brings all customer communication channels into one platform. They use Kustomer to track emails, live chat, phone, SMS, Facebook,... and sales data. This reduces case handling time and increases customer satisfaction. The platform helps them respond faster and design better products. Everyone on the team uses Kustomer to improve service and build loyalty.
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Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems and manual workarounds, making it hard to track cus...tomer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.
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Kustomer helped HopSkipDrive unify its customer experience data and improve communication with CareDrivers, parents, and schools. The platform made it easy to view and manage messages across channels.... HopSkipDrive gained better insights and trust in its CX data, including CSAT and FCR. Team efficiency improved with Kustomer's analytics and omnichannel timeline view. The company customized the platform to support its three main communities. Agents found it easier to resolve issues and increase community happiness.
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Kustomer helped Hopper improve customer service as demand grew. Hopper switched from Intercom to Kustomer for a more robust CRM. With Kustomer, Hopper increased CSAT by 10% and cut first response tim...es by 50%. They also reduced customer service software costs by 20%. Hopper's support team now has over 800 people and delivers faster, more efficient service.
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Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between many systems. This made their work faster and easier. Agent productivity went up by 25%. Voice handle... times dropped by 30 seconds. Customers got quicker answers and better service.
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Kustomer CRM helped HexClad boost customer lifetime value by 21%. Customers who interacted with support had an average order value $100 higher. HexClad used Kustomer to unify all customer touchpoints... and improve post-purchase experience. The team integrated new tools into Kustomer, even during peak sales. Data-driven insights from Kustomer reduced support needs and increased repeat purchases.
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