Kustomer Overview

Kustomer enhances customer service with its AI-powered CRM platform, offering unique advantages for businesses seeking to elevate client interactions. This platform integrates omnichannel messaging, ensuring seamless communication across various customer touchpoints. Kustomer's unified customer view consolidates data, providing comprehensive insights into customer history and preferences, which are crucial for personalized service delivery. The platform leverages AI-powered automations to streamline routine tasks, enabling customer service representatives to focus on complex issues and improve response times. A notable aspect of Kustomer is its ability to blend data, AI, and human intelligence, fostering smarter support and better outcomes. This positions businesses to deliver exceptional service experiences, ensuring customer satisfaction and loyalty.

Use Cases

Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Communication Management
  • Collaboration
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Efficiency
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Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data

Kustomer works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.

Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc. and Kustomer support capabilities include Phone Support, Chat Support, Email Support, etc. also Kustomer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It unifies all pertinent data, systems, apps, and customer history to enable teams to automate CX business logic...." Peer review from Featured Customers

Kustomer, Qminder, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Popular Business Setting

for Kustomer

Top Industries

  • Retail
  • Food & Beverages
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Kustomer Customer wins, Customer success stories, Case studies

How efficiently Does Kustomer manage your Engagement Management?

How efficiently Does Kustomer manage your Contact List Management?

How efficiently Does Kustomer manage your Customer Feedback Management?

How can Kustomer optimize your Workflow Management Workflow?

8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

HexClad - Consumer Goods - Consumer Goods

HexClad used Kustomer to improve customer satisfaction and loyalty. The company faced challenges with an incomplete view of the customer. By integrating all customer touchpoints into Kustomer, HexCla...d’s support team gained a full picture of each customer. Customers who interacted with support had an average order value $100 higher and a 21% increase in lifetime value. Over 27,000 customers made a purchase after speaking with support, with 31% making a second purchase within a week. HexClad also used Kustomer data to enhance post-purchase experiences and proactively address customer needs.

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Terra Kaffe - Consumer Services - Consumer Services

Terra Kaffe switched from Zendesk to Kustomer to improve customer service. They needed better visibility into each customer’s history and relationship with the brand. Kustomer’s timeline and collabor...ator features gave them a complete view of the customer journey. Integrations with tools like Shopify and Jira helped teams work together. Terra Kaffe kept customer satisfaction scores in the mid-90s while their customer base grew four times.

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Makesy - Consumer Goods - Consumer Goods

Kustomer helped Makesy improve customer service by making it easier for agents to manage conversations and send bulk messages. The conversational assistant resolved 48 tickets in the first week and 7...1 in three months, reducing agent workload. Makesy saw faster response times and higher customer reviews after switching from Intercom and Gorgias. The platform's customizations let Makesy keep its brand voice strong. Kustomer's knowledge base boosted self-service for customers.

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Terra Kaffe - Consumer Services - consumer services

Kustomer helped Terra Kaffe get a full view of each customer’s history. Terra Kaffe switched from Zendesk to Kustomer for better customer visibility. The timeline and collaborators features let teams... see all customer interactions and feedback. Kustomer’s integrations improved efficiency and teamwork. Terra Kaffe kept customer satisfaction scores in the mid-90s as their customer base grew. The company now uses these gains to focus on new customer experience projects.

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UNTUCKit - Retail - Retail

Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between systems. This made them 25% more productive. Voice handle times dropped by 30 seconds. Customers got ...faster answers and better service. UNTUCKit built stronger relationships with shoppers using Kustomer's omnichannel platform.

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Bulletproof - Retail - Retail

Kustomer helped Bulletproof cut customer support costs by $3 to $4 per contact. Bulletproof used Kustomer workflows to automate common support tasks and reduce average handle times. The team improved... efficiency without adding more staff. Customer satisfaction scores rose by 15 points in two months. Kustomer’s Amazon Connect integration enabled seamless omnichannel support and better reporting.

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Kustomer Product Tour

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Frequently Asked Questions(FAQ)

for Kustomer

What is Kustomer used for?

Kustomer is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Advertisement .

What are the top features of Kustomer?

Personalization, Ticketing and Feedback surveys are some of the top features of Kustomer.

Who uses Kustomer?

Kustomer is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Kustomer alternatives?

Qminder, Vision Helpdesk, LiveAgent and Remote Support Desktop are popular alternatives for Kustomer.

Where is Kustomer located?

Kustomer is headquartered at 318 W 39th St. 5th floor, New York, NY 10018.
lightning

Peers used Kustomer for engagement management and contact list management

Kustomer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)

Software Failure Risk Guidance

?

for Kustomer

Overall Risk Meter

Low Medium High

Top Failure Risks for Kustomer

Kustomer, Inc. News

Product

Kustomer Announced the Launch of "Kustomer AI - Signals"

Kustomer has launched "Kustomer AI - Signals," a new AI feature that provides real-time customer insights to support teams. This tool analyzes customer behavior and sentiment to deliver actionable context before interactions, enhancing response efficiency. It is integrated into the Kustomer platform and available for Zendesk users, reflecting Kustomer's strategy to expand its AI capabilities across the CX market.

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Product

Kustomer Launches AI Signals to Power Real-Time CX Intelligence

Kustomer has introduced "Kustomer AI Signals," an AI-driven solution designed to enhance customer experience intelligence. This tool offers real-time context, sentiment analysis, and escalation risk detection, enabling customer support teams to make informed decisions swiftly. Integrated within the Kustomer platform and compatible with others like Zendesk, it aims to improve response quality and customer satisfaction by providing actionable insights.

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Product

Kustomer Launches "Kustomer AI

Kustomer has launched "Kustomer AI - Signals," a new AI feature that provides real-time customer intelligence to support teams. This tool analyzes customer behavior, sentiment, and history to offer actionable insights before interactions begin. It is available on the Kustomer platform and Zendesk, enhancing proactive customer service.

Read more →
Product

Kustomer Launches Kustomer AI, an Enterprise AI Platform

Kustomer has launched Kustomer AI, an enterprise AI platform designed to enhance customer experience systems without requiring system overhauls. It integrates as an intelligence layer into existing helpdesks like Zendesk, offering enterprise-grade automation. The platform combines predictive intelligence with deterministic guidance, ensuring precise execution of workflows. It emphasizes transparency, governance, and seamless integration, addressing enterprise concerns about AI adoption.

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Kustomer, Inc. Profile

Company Name

Kustomer, Inc.

Company Website

//kustomer.com

HQ Location

318 W 39th St. 5th floor, New York, NY 10018

Employees

101-250

Social

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Financials

SERIES D