Real-World Case Studies and Customer Success Stories with Kustomer

Kustomer helped Alex and Ani centralize all customer support operations. The team moved from disconnected systems to a single platform.... This made it easier to track customer interactions and train new agents. Agent efficiency improved, and customer issues were resolved faster. Enhanced reporting gave managers quick access to needed data. The company expects even better results during busy seasons.
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Daily Harvest used Kustomer integrated with Shopify to manage customer service as it expanded from direct-to-consumer to retail stores. The company automated... support, centralized customer data, and handled more inquiries without growing the team. Kustomer’s tools helped Daily Harvest keep customer satisfaction scores in the high 80s to mid-90s. The service team became proactive, driving a 10% increase in weekly revenue. AI-powered automation handled 31% of inbound calls, making support faster and more efficient.
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Terra Kaffe switched from Zendesk to Kustomer to improve customer service. They needed better visibility into each customer’s history and... relationship with the brand. Kustomer’s timeline and collaborator features gave them a complete view of the customer journey. Integrations with tools like Shopify and Jira helped teams work together. Terra Kaffe kept customer satisfaction scores in the mid-90s while their customer base grew four times.
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Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems... and manual workarounds, making it hard to track customer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.
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Kustomer helped Bulletproof scale customer care as the company grew fast. Bulletproof used Kustomer to automate workflows and route requests,... cutting average handle time by 50%. The team also improved first contact resolution by 15%. Kustomer’s platform let Bulletproof combine voice and digital channels, making support more efficient. Bulletproof’s customer care team now spends more time on high-value work and less on simple requests.
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Kustomer helped Daily Harvest scale operations and manage omnichannel customer service as they expanded into retail. The integration with Shopify... and Klaviyo streamlined customer interactions and centralized data. Daily Harvest doubled agent productivity and saw a 10% increase in weekly revenue. The team maintained high customer satisfaction scores, even during peak seasons. AI-powered automation handled 31% of inbound calls, reducing operational costs and boosting efficiency.
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Kustomer helped Jokr/Daki improve customer service. Jokr/Daki had trouble managing different contact types and customer segments with their old system.... They switched to Kustomer for better configuration and easier integration. With Kustomer, Jokr/Daki reduced median wait times by 55% and improved customer satisfaction scores by 53%. The company now delivers better service for premium customers and all stakeholders.
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Kustomer helped Terra Kaffe get a full view of each customer’s history. Terra Kaffe switched from Zendesk to Kustomer for... better customer visibility. The timeline and collaborators features let teams see all customer interactions and feedback. Kustomer’s integrations improved efficiency and teamwork. Terra Kaffe kept customer satisfaction scores in the mid-90s as their customer base grew. The company now uses these gains to focus on new customer experience projects.
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Kustomer helped UNTUCKit boost agent productivity by 25%. The retail brand unified customer data from many platforms into one CRM.... Agents now see all customer info in one place, making support faster and easier. Voice handle times dropped by 30 seconds. Kustomer's omnichannel solution improved first call resolution and customer satisfaction.
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Kustomer helped Bulletproof automate customer support workflows, cutting cost per contact by $3 to $4. The retail brand used Kustomer’s... CRM and Amazon Connect integration to streamline omnichannel care, especially on mobile. Bulletproof’s customer satisfaction score rose 15 points in two months. Advocates now spend more time on high-value conversations and less on routine tasks. Kustomer’s automation and reporting features improved efficiency and customer experience.
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Kustomer gives Priority Bicycles a 360-degree customer view. The team brings all customer communication channels into one platform. They use... Kustomer to track emails, live chat, phone, SMS, Facebook, and sales data. This reduces case handling time and increases customer satisfaction. The platform helps them respond faster and design better products. Everyone on the team uses Kustomer to improve service and build loyalty.
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Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between many systems. This made their work... faster and easier. Agent productivity went up by 25%. Voice handle times dropped by 30 seconds. Customers got quicker answers and better service.
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Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between systems. This made them 25% more... productive. Voice handle times dropped by 30 seconds. Customers got faster answers and better service. UNTUCKit built stronger relationships with shoppers using Kustomer's omnichannel platform.
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Kustomer helped Bulletproof cut customer support costs by $3 to $4 per contact. Bulletproof used Kustomer workflows to automate common... support tasks and reduce average handle times. The team improved efficiency without adding more staff. Customer satisfaction scores rose by 15 points in two months. Kustomer’s Amazon Connect integration enabled seamless omnichannel support and better reporting.
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Kustomer helped Comrad, a fast-growing sock company, improve customer service and boost business results. Comrad switched from Intercom to Kustomer... for better integrations and a unified customer view. With Kustomer, Comrad saw a 40% increase in return customer rate and a 26% rise in average order value. The platform made onboarding new reps easy and reduced manual work. Integrations with Loop and Okendo saved time and improved customer satisfaction.
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Kustomer CRM helped HexClad boost customer lifetime value by 21%. Customers who interacted with support had an average order value... $100 higher. HexClad used Kustomer to unify all customer touchpoints and improve post-purchase experience. The team integrated new tools into Kustomer, even during peak sales. Data-driven insights from Kustomer reduced support needs and increased repeat purchases.
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Kustomer helped Makesy improve customer service by making it easier for agents to manage conversations and send bulk messages. The conversational assistant... resolved 48 tickets in the first week and 71 in three months, reducing agent workload. Makesy saw faster response times and higher customer reviews after switching from Intercom and Gorgias. The platform's customizations let Makesy keep its brand voice strong. Kustomer's knowledge base boosted self-service for customers.
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Kustomer helped Makesy improve customer service by making it easier for agents to manage conversations. The team reduced response times... and increased customer reviews. Agents can now send bulk messages quickly and use a conversational assistant that resolved 48 tickets in the first week. The new CRM platform also improved self-service for customers. Makesy’s support team now delivers a more personal brand experience.
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Kustomer helps HexClad, a cookware brand, improve customer satisfaction and loyalty. HexClad used Kustomer to get a complete view of... every customer touchpoint. This helped their support team drive repeat purchases and higher customer lifetime value. Customers who interact with support have an average order value $100 higher and a 21% higher lifetime value. 27,000 customers made a purchase after support contact, with 11% buying again the same day. Kustomer's flexibility lets HexClad integrate new tools and improve post-purchase experiences.
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Kustomer helped Priority Bicycles boost customer satisfaction by reducing case handling time. The team now manages all customer communications in... one place, including email, chat, phone, SMS, and Facebook. Everyone at Priority Bicycles uses Kustomer, which gives them a full view of each customer. This lets them respond faster and with more relevant answers. The platform also helps them learn from customer experiences and improve their products.
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HexClad used Kustomer to improve customer satisfaction and loyalty. The company faced challenges with an incomplete view of the customer.... By integrating all customer touchpoints into Kustomer, HexClad’s support team gained a full picture of each customer. Customers who interacted with support had an average order value $100 higher and a 21% increase in lifetime value. Over 27,000 customers made a purchase after speaking with support, with 31% making a second purchase within a week. HexClad also used Kustomer data to enhance post-purchase experiences and proactively address customer needs.
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Kustomer gives Priority Bicycles a 360 degree view of each customer. The team brings all customer communication channels into one... platform. This helps them answer questions faster and with more relevant information. Since switching to Kustomer, they have increased customer satisfaction and reduced case handling time. The platform also helps them design better products and react quickly to market changes.
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Kustomer helped Kin Insurance centralize support into one platform. Kin reduced response times and improved efficiency with automated workflows. The... unified CRM gave teams full visibility into customer history. Kin replaced 13 tools, cut costs, and improved collaboration. Sales and support teams now respond faster without extra workload. Kustomer supports all channels and aligns with insurance security needs.
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Kustomer helped Kin Insurance unify all customer communications into one platform. Kin replaced 13 separate tools, improving team efficiency and... lowering costs. Sales and support teams gained full visibility into customer history, leading to faster response times. Automated workflows reduced manual work and eliminated knowledge gaps. Kin now tracks every interaction and shares insights across teams. This made customer service faster and more consistent for homeowners.
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Kustomer helped Kin centralize support operations into one platform. Kin's sales and support teams struggled to serve homeowners as the... company grew. Kustomer's automation and workflows improved efficiency and removed manual triage. Agents now have full customer history, reducing response times and closing knowledge gaps. Kin gained better visibility into customer operations and communication.
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Kustomer helped Everlane achieve a 4x increase in live service deflections using AI. Everlane switched from a legacy CX platform... to Kustomer to solve issues with scalability and personalization. Kustomer provided 360-degree customer insights, omni-channel support, and streamlined workflows. Agents now use a holistic customer timeline and Tasks feature, saving 25% in time on manual processes. Everlane improved agent productivity, customer satisfaction, and scaled support during peak seasons.
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Kustomer helped Everlane solve problems with scalability, maintenance, and personalization in customer service. Everlane switched to Kustomer for 360-degree customer... insights, omni-channel support, and advanced AI features. The platform saved 25% of agent hours and delivered a 4x increase in customer inquiry deflections using AI. Agents now have a holistic view of customers and more efficient workflows. Everlane improved customer satisfaction and key CX metrics with Kustomer.
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Kustomer helped HopSkipDrive unify customer experience data and improve communication with CareDrivers, parents, and schools. The platform's omnichannel timeline view... and analytics increased team efficiency and agent productivity. HopSkipDrive customized Kustomer to support three distinct communities, resolving issues in one conversation. The team gained better insights into CSAT and first contact resolution. SMS support and seamless channel integration made it easier to serve their community.
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Kustomer helped Hopper improve customer support by consolidating 13 tools into one CRM platform. Hopper saw a 10% increase in... CSAT, a 50% drop in first response time, and a 20% reduction in software costs. The platform enabled priority-based routing and a unified view of customer interactions. Agents work faster and with less friction. Hopper can now plan staffing more accurately and maintain strong service levels.
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Kustomer helped HopSkipDrive unify customer experience data and improve communication with CareDrivers, parents, and schools. The team switched from Zendesk... to Kustomer for better analytics and an omnichannel timeline view. This led to increased agent productivity and higher visibility into key metrics like CSAT and FCR. HopSkipDrive customized the platform to support its three communities and now resolves issues faster in one conversation. SMS support and seamless channel integration made the experience smoother for both agents and customers.
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Kustomer helped Hopper improve customer support by consolidating 13 tools into one CRM. Hopper increased CSAT by 10% and cut... first response times by 50%. Software costs dropped 20% after switching to Kustomer. Agents now have a 360° view of customer interactions. Hopper can plan staffing better and deliver faster, more personalized service.
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Kustomer helped Cruisebound improve its online travel booking and post-booking process. Cruisebound used Kustomer’s self-service tools, including an AI chatbot... and knowledge base, to let customers manage bookings and get answers fast. Now, 80% of Cruisebound’s customers self-serve without calling a live agent. The company keeps customer satisfaction above 90% and uses data from the knowledge base to keep improving. Cruisebound saves time, helps more people, and keeps service quality high.
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Kustomer helped Hopper improve customer service as demand grew. Hopper switched from Intercom to Kustomer for a more robust CRM.... With Kustomer, Hopper increased CSAT by 10% and cut first response times by 50%. They also reduced customer service software costs by 20%. Hopper's support team now has over 800 people and delivers faster, more efficient service.
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Kustomer helped HopSkipDrive unify its customer experience data and improve communication with CareDrivers, parents, and schools. The platform made it... easy to view and manage messages across channels. HopSkipDrive gained better insights and trust in its CX data, including CSAT and FCR. Team efficiency improved with Kustomer's analytics and omnichannel timeline view. The company customized the platform to support its three main communities. Agents found it easier to resolve issues and increase community happiness.
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Kustomer helped Makesy improve customer service by making it easier for agents to manage conversations and send bulk messages. The new CRM... let agents respond faster and keep the brand voice strong. Makesy saw higher customer reviews and better self-service. In the first week, Kustomer's conversational assistant resolved 48 tickets without an agent. The team now spends less time on manual tasks and gives customers quicker, more personal help.
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