Real-World Case Studies and Customer Success Stories with Kustomer

Kustomer helped Terra Kaffe get a full view of each customer’s history. Terra Kaffe switched from Zendesk to Kustomer for... better customer visibility. The timeline and collaborators features let teams see all customer interactions and feedback. Kustomer’s integrations improved efficiency and teamwork. Terra Kaffe kept customer satisfaction scores in the mid-90s as their customer base grew. The company now uses these gains to focus on new customer experience projects.
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Kustomer helped Jokr/Daki improve customer service. Jokr/Daki had trouble managing different contact types and customer segments with their old system.... They switched to Kustomer for better configuration and easier integration. With Kustomer, Jokr/Daki reduced median wait times by 55% and improved customer satisfaction scores by 53%. The company now delivers better service for premium customers and all stakeholders.
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Kustomer helped Daily Harvest scale operations and manage omnichannel customer service as they expanded into retail. The integration with Shopify... and Klaviyo streamlined customer interactions and centralized data. Daily Harvest doubled agent productivity and saw a 10% increase in weekly revenue. The team maintained high customer satisfaction scores, even during peak seasons. AI-powered automation handled 31% of inbound calls, reducing operational costs and boosting efficiency.
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Kustomer helped Bulletproof scale customer care as the company grew fast. Bulletproof used Kustomer to automate workflows and route requests,... cutting average handle time by 50%. The team also improved first contact resolution by 15%. Kustomer’s platform let Bulletproof combine voice and digital channels, making support more efficient. Bulletproof’s customer care team now spends more time on high-value work and less on simple requests.
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Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems... and manual workarounds, making it hard to track customer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.
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Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between many systems. This made their work... faster and easier. Agent productivity went up by 25%. Voice handle times dropped by 30 seconds. Customers got quicker answers and better service.
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Kustomer helped Comrad, a fast-growing sock company, improve customer service and boost business results. Comrad switched from Intercom to Kustomer... for better integrations and a unified customer view. With Kustomer, Comrad saw a 40% increase in return customer rate and a 26% rise in average order value. The platform made onboarding new reps easy and reduced manual work. Integrations with Loop and Okendo saved time and improved customer satisfaction.
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Kustomer gives Priority Bicycles a 360 degree view of each customer. The team brings all customer communication channels into one... platform. This helps them answer questions faster and with more relevant information. Since switching to Kustomer, they have increased customer satisfaction and reduced case handling time. The platform also helps them design better products and react quickly to market changes.
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Kustomer helps HexClad, a cookware brand, improve customer satisfaction and loyalty. HexClad used Kustomer to get a complete view of... every customer touchpoint. This helped their support team drive repeat purchases and higher customer lifetime value. Customers who interact with support have an average order value $100 higher and a 21% higher lifetime value. 27,000 customers made a purchase after support contact, with 11% buying again the same day. Kustomer's flexibility lets HexClad integrate new tools and improve post-purchase experiences.
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Kustomer helped Kin centralize support operations into one platform. Kin's sales and support teams struggled to serve homeowners as the... company grew. Kustomer's automation and workflows improved efficiency and removed manual triage. Agents now have full customer history, reducing response times and closing knowledge gaps. Kin gained better visibility into customer operations and communication.
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Kustomer helped Everlane solve problems with scalability, maintenance, and personalization in customer service. Everlane switched to Kustomer for 360-degree customer... insights, omni-channel support, and advanced AI features. The platform saved 25% of agent hours and delivered a 4x increase in customer inquiry deflections using AI. Agents now have a holistic view of customers and more efficient workflows. Everlane improved customer satisfaction and key CX metrics with Kustomer.
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Kustomer helped Makesy improve customer service by making it easier for agents to manage conversations and send bulk messages. The new CRM... let agents respond faster and keep the brand voice strong. Makesy saw higher customer reviews and better self-service. In the first week, Kustomer's conversational assistant resolved 48 tickets without an agent. The team now spends less time on manual tasks and gives customers quicker, more personal help.
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Kustomer helped HopSkipDrive unify its customer experience data and improve communication with CareDrivers, parents, and schools. The platform made it... easy to view and manage messages across channels. HopSkipDrive gained better insights and trust in its CX data, including CSAT and FCR. Team efficiency improved with Kustomer's analytics and omnichannel timeline view. The company customized the platform to support its three main communities. Agents found it easier to resolve issues and increase community happiness.
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Kustomer helped Hopper improve customer service as demand grew. Hopper switched from Intercom to Kustomer for a more robust CRM.... With Kustomer, Hopper increased CSAT by 10% and cut first response times by 50%. They also reduced customer service software costs by 20%. Hopper's support team now has over 800 people and delivers faster, more efficient service.
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Kustomer helped Cruisebound improve its online travel booking and post-booking process. Cruisebound used Kustomer’s self-service tools, including an AI chatbot... and knowledge base, to let customers manage bookings and get answers fast. Now, 80% of Cruisebound’s customers self-serve without calling a live agent. The company keeps customer satisfaction above 90% and uses data from the knowledge base to keep improving. Cruisebound saves time, helps more people, and keeps service quality high.
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