Nicereply Overview
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Nicereply.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...After the call ends Nicereply sends out a survey to your customer. ..." Customer Satisfaction Survey Built for Aircall |
| Measuring CSAT |
4.75/5 ★ |
"...It contains survey templates to evaluate various KPIs -such as CSAT and NPS-, which can be customized without using code and can be embedded seamlessly into the email templates...." Peer review by User |
| measuring net promoter score |
4.64/5 ★ |
"...See how loyal your customers are towards you and your products with Net Promoter Score. ..." Customer satisfaction survey built for Freshdesk |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...We are seeing how each support rep engages with our customer to make sure we provide the best possible customer service...." Peer review by Ciarra T |
| engaging and following up |
4.77/5 ★ |
"...Nicereply helps us commit to follow-ups - especially on low scores - to ensure that every member s needs are addressed, and no learning opportunity on our end is missed...." Customer Satisfaction Surveys Built for Kustomer |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...Introduction to Help Scout integration - Nicereply Help Center...." Introduction to Help Scout integration |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...After the call ends Nicereply sends out a survey to your customer. ..." Customer Satisfaction Survey Built for Aircall |
|
| Measuring CSAT |
4.69/5 ★ |
| measuring net promoter score |
4.69/5 ★ |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...We are seeing how each support rep engages with our customer to make sure we provide the best possible customer service...." Peer review by Ciarra T |
|
| engaging and following up |
4.67/5 ★ |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...Introduction to Help Scout integration - Nicereply Help Center...." Introduction to Help Scout integration |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4728 insights from peers and experts to help you assess how these Nicereply use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
|
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
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All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Antonio King, Director of Experience Shinesty |
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
|
Ricky Raykhenberg Success Engineer Optimizely |
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
|
Ryan Labarge Technical Support Samurai Olark |
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study ShinestyRead More |
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Case Study ipsyRead More |
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Case Study HubSpotRead More |
Frequently Asked Questions(FAQ)
for Nicereply
What is Nicereply?
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
Popular Business Setting
for Nicereply
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Nicereply to Improve customer satisfaction and Acquire customers
Nicereply Alternatives
Peer and Expert Opinion on Features
for Nicereply
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
IT and Other Capabilities
for Nicereply
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Vendor Profile Details
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
Private
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