Nicereply Overview
This is a summary of the comprehensive capabilities and benefits of Nicereply based on over 4728 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Nicereply, Simplesat, GetFeedback, Delighted platform, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Nicereply is right for your needs? Our Cuspera AI engine can evaluate how Nicereply fits your specific business needs, industry, and context. Get your personalized assessment report today.
Nicereply supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Digital Signature
- Rating And Review Management
Nicereply can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Improve Employee Experience, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use Promotions User Generated Content Blogs etc. for these needs. As a solution, Nicereply's capabilities include Embedded Survey Forms, Ticketing, Dashboard, etc.
Nicereply was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. " - Ryan Labarge
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Nicereply.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...Nicereply is a customer experience management solution utilized to measure Net Promoter Score, Customer Effort Score, and Customer Satisfaction...." Peer review from Featured Customers |
| Measuring CSAT |
4.75/5 ★ |
"...NiceReply allowed us to do NPS Surveys AND CSAT in the same software...." Peer review by Daniel T., Head Of Innovation |
| measuring net promoter score |
4.64/5 ★ |
"...NPS survey dispatched via email to the customer 14 days (custom) after their original order, or maybe 30 days, 60 days, 90 days assuming they haven t gotten one within that window...." Case Study Shinesty |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...With CES we have automations in Zendesk that reach out to provide follow-up support and to gain feedback on how to improve...." Case Study Republic Wireless |
| engaging and following up |
4.77/5 ★ |
"...You can set it up yourself by following a step-by-step guide, or you can book a call with our product experts, who ll set it up for you. ..." CSAT, Net Promoter Score & CES Surveys |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...I like the ease of use and how quickly I am able to connect NiceReply to our helpdesk for seamless feedback...." Peer review by Michael J, Customer Support Lead |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...Nicereply is a customer experience management solution utilized to measure Net Promoter Score, Customer Effort Score, and Customer Satisfaction...." Peer review from Featured Customers |
|
| Measuring CSAT |
4.69/5 ★ |
| measuring net promoter score |
4.69/5 ★ |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...With CES we have automations in Zendesk that reach out to provide follow-up support and to gain feedback on how to improve...." Case Study Republic Wireless |
|
| engaging and following up |
4.67/5 ★ |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...I like the ease of use and how quickly I am able to connect NiceReply to our helpdesk for seamless feedback...." Peer review by Michael J, Customer Support Lead |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4728 insights from peers and experts to help you assess how these Nicereply use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
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We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager |
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|
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ryan Labarge Technical Support Samurai Olark |
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
|
Nykki Yeager Customer Service Manager ipsy |
We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager |
|
Ricky Raykhenberg Success Engineer Optimizely |
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study Sense LabsRead More |
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Case Study UntappdRead More |
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Case Study ipsyRead More |
Frequently Asked Questions(FAQ)
for Nicereply
What is Nicereply?
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
Popular Business Setting
for Nicereply
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Nicereply to Improve customer satisfaction and Acquire customers
Nicereply Alternatives
Peer and Expert Opinion on Features
for Nicereply
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
IT and Other Capabilities
for Nicereply
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Vendor Profile Details
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
PRIVATE
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