Nicereply Overview

Nicereply streamlines customer feedback collection through its CX management platform, offering one-click CSAT, CES, and NPS surveys. Teams can gather immediate insights from customers using various survey methods, including post-resolution emails, in-signature emails, and website pop-ups. This flexibility allows for tailored feedback strategies, enhancing the volume and quality of insights. The platform's integration capabilities ensure seamless incorporation into existing workflows, making it a practical tool for daily operations. By using Nicereply, businesses can address customer issues promptly and effectively, leading to improved customer satisfaction and loyalty.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.

Other use cases:

  • Digital Signature
  • Rating And Review Management
  • Sending & Publishing Communications
  • Review Customer Feedback
  • Lifetime Value Management
  • Customise Loyalty Program
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.

Other priorities:

  • Improve Employee Experience
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Visibility
See all business priorities See less business priorities

Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data

Nicereply works with different mediums / channels such as Promotions. User Generated Content. Blogs etc.

Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc. and Nicereply support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Nicereply analytics capabilities include Analytics, and Custom Reports.

Reviews

"All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness." - Ryan Labarge

Nicereply, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.

Popular Business Setting

for Nicereply

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Nicereply Customer wins, Customer success stories, Case studies

How can Nicereply enhance your Collecting Feedback process?

How does Nicereply address your Engaging Conversational Surveys Challenges?

Why is Nicereply the best choice for Helpdesk Management?

How efficiently Does Nicereply manage your Digital Signature?

What solutions does Nicereply provide for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Nicereply testimonial

Ryan Labarge

Technical Support Samurai

Olark
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge
Nicereply testimonial

Ricky Raykhenberg

Success Engineer

Optimizely
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg
Nicereply testimonial

Lock Whitney

Team

HubSpot
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney
CUSTOMERS TESTIMONIALS
Nicereply testimonial

Ryan Labarge

Technical Support Samurai

Olark
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge
Nicereply testimonial

Ricky Raykhenberg

Success Engineer

Optimizely
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg
Nicereply testimonial

Lock Whitney

Team

HubSpot
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney

AirTreks - Travel

Nicereply helped AirTreks get fast, actionable customer feedback. Before, AirTreks only used NPS surveys and got slow, limited data. With Nicereply, they now measure NPS, CSAT, and CES at key points ...in the customer journey. Feedback is shared instantly with the whole team through Slack and discussed in meetings. The Front/Nicereply integration lets agents collect feedback with every email. AirTreks uses this data to improve service and build strong customer relationships.

Read more →

Andersen & Martini - Automotive

Nicereply helped Andersen & Martini, a large Danish car dealer, improve their sales process. They needed a simple way to measure customer satisfaction after test drives and meetings. They used Nicere...ply's customer satisfaction score, sending surveys to prospects after visits. Results go to sales consultants and management, so negative feedback is handled fast. This created a customer-focused culture and helped recover lost sales. Andersen & Martini plans to add Net Promoter Score surveys to boost loyalty and track post-sale experience.

Read more →

Argeweb - Information Technology And Services

Nicereply helped Argeweb improve customer feedback collection. Argeweb switched from in-house tools to Nicereply for NPS and CSAT surveys. They chose Nicereply for its API, price per submitted survey..., and GDPR compliance. The team uses Nicereply to survey new customers and after technical migrations. CSAT scores now influence employee bonuses and reviews. Feedback is shared instantly with the team for follow-up and training.

Read more →

Blueberry Markets - Financial Services

Nicereply helped Blueberry Markets measure customer satisfaction. Blueberry Markets needed better data after moving support in-house. Nicereply made it easy to collect feedback from day one. The team... tracks CSAT, CES, and NPS to improve service. They use surveys after support tickets and follow up on negative feedback. Fast response times and strong customer focus set them apart. Nicereply's simple integration and fair pricing were key benefits.

Read more →

Cooleaf - Information Technology And Services

Nicereply helped Cooleaf improve customer satisfaction. Cooleaf used Nicereply with Front to collect feedback after every customer interaction. The team reviewed Nicereply scores weekly and used the ...insights to celebrate wins and improve service. Cooleaf found Nicereply easy to use and liked its customization and analytics. Customer feedback from Nicereply helped Cooleaf grow and improve their employee engagement platform.

Read more →

DramaFever - Entertainment

Nicereply helped DramaFever improve customer support for their video streaming service. The team handles 800 to 1000 support cases daily, mostly from US and Latin America. They use Nicereply to keep ...a personal touch and listen to customer feedback. Remote support and better documentation made their support more flexible. DramaFever values empathy and strong communication in their support team.

Read more →

The highest-rated customer satisfaction survey app at Zendesk Marketplace

Video Thumbnail

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Nicereply?

Embedded survey forms, Ticketing and Dashboard are some of the top features of Nicereply.

Who uses Nicereply?

Nicereply is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Nicereply alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Nicereply.

Where is Nicereply located?

Nicereply is headquartered at Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia.
lightning

Peers used Nicereply for Collecting feedback and Engaging conversational surveys

Nicereply Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

4.47/5 ★

Read Reviews (108)
Custom Reports

4.08/5 ★

Read Reviews (384)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

4.47/5 ★

Read Reviews (108)
Custom Reports

4.08/5 ★

Read Reviews (384)

Software Failure Risk Guidance

?

for Nicereply

Overall Risk Meter

Low Medium High

Top Failure Risks for Nicereply

Nicereply s.r.o. Profile

Company Name

Nicereply s.r.o.

Company Website

https://www.nicereply.com/

Year Founded

2010

HQ Location

Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE