Nicereply Overview

This is a summary of the comprehensive capabilities and benefits of Nicereply based on over 4728 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Nicereply, Simplesat, GetFeedback, Delighted platform, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Nicereply is right for your needs? Our Cuspera AI engine can evaluate how Nicereply fits your specific business needs, industry, and context. Get your personalized assessment report today.

Nicereply supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Helpdesk Management
  • Digital Signature
  • Rating And Review Management

Nicereply can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Improve Employee Experience, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use Promotions User Generated Content Blogs etc. for these needs. As a solution, Nicereply's capabilities include Embedded Survey Forms, Ticketing, Dashboard, etc.

Nicereply was founded in 2010. Computer Software Vertical is its biggest customer base.

Reviews

"Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. " - Rachel Ferrara

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.

Other priorities:

  • Improve Employee Experience
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Nicereply.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.69/5

Read Reviews (925)

"...Our clients seem to be more responsive with NiceReply than any other NPS survey...."
Measuring CSAT

4.75/5

Read Reviews (383)

"...Delivering the best service to customers and partners. - Easy to use tool for CSAT...."
measuring net promoter score

4.64/5

Read Reviews (202)

"...Our future state is to move NPS, social and live chat to the mix, so we can get a full spectrum of experiential feedback...."
Engaging Conversational Surveys

4.67/5

Read Reviews (94)

"...- Keeps us informed when customer leaves feedback which may need follow up - Directly gives positive reinforcement to employees about the quality of their work...."
engaging and following up

4.77/5

Read Reviews (60)

"...I collect all the comments of the market and of the research by which the surveys were sent to have a follow-up of performance indices that are key to generate reports and thus visualize the failures that may be causing that are not liked by the clients and that we may not have that client in our facilities again and the goal of having this platform is to reduce criticism and increase positive opinions I send campaigns every time I want to know if the comments are improving or continue with index of respondents with criticism and so take more extreme measures...."
Helpdesk Management with User Generated Content and Blogs

4.67/5

Read Reviews (86)

"...The best about nicereply is that you receive your support rating which help you to improve your service...."
PEER EXPERIENCES
Collecting Feedback with Promotions

4.69/5

Read Reviews (925)

"...Our clients seem to be more responsive with NiceReply than any other NPS survey...." Peer review by Emily Bishop
Measuring CSAT

4.69/5

Read Reviews (383)

measuring net promoter score

4.69/5

Read Reviews (202)

Engaging Conversational Surveys

4.67/5

Read Reviews (94)

"...- Keeps us informed when customer leaves feedback which may need follow up - Directly gives positive reinforcement to employees about the quality of their work...." Peer review by Diertra L
engaging and following up

4.67/5

Read Reviews (60)

Helpdesk Management with User Generated Content and Blogs

4.67/5

Read Reviews (86)

"...The best about nicereply is that you receive your support rating which help you to improve your service...." Peer review by Gopal S

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4728 insights from peers and experts to help you assess how these Nicereply use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Rachel Ferrara

Customer Support Manager

DramaFever

Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. Testimonial By Rachel Ferrara

Nykki Yeager

Customer Service Manager

ipsy

We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager

Steve Bujouves

Director of Support

Freshbooks

On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves
CUSTOMERS TESTIMONIALS

Rachel Ferrara

Customer Support Manager

DramaFever

Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. Testimonial By Rachel Ferrara

Nykki Yeager

Customer Service Manager

ipsy

We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager

Steve Bujouves

Director of Support

Freshbooks

On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves

Case Studies

COMPANY CASE STUDIES
Case Study Front Inbox

If you make your customers happy, your business can succeed! How will you know how they feel if you don’t get their feedback?

Read More
Case Study Untappd

The success of our customers is the success of Untappd, and we know that providing reliable and effective support is an important part of why people use our platform.

Read More
Case Study Sense Labs

Having an immediate, collaborative response when the customer is experiencing their frustration improves the entire experience for customers.

Read More

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Nicereply?

Embedded survey forms, Ticketing and Dashboard are some of the top features of Nicereply.

Who uses Nicereply?

Nicereply is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Nicereply alternatives?

Simplesat, GetFeedback, Delighted Platform and SatisMeter are popular alternatives for Nicereply.

Where is Nicereply located?

Nicereply is headquartered at Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia.

Popular Business Setting

for Nicereply

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Nicereply to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Nicereply

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.36/5

Read Reviews (708)
Ticketing

4.18/5

Read Reviews (181)
Dashboard

4.33/5

Read Reviews (76)
Personalization

3.18/5

Read Reviews (75)
Survey themes library

4.30/5

Read Reviews (44)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.36/5

Read Reviews (708)
Ticketing

4.18/5

Read Reviews (181)
Dashboard

4.33/5

Read Reviews (76)
Personalization

3.18/5

Read Reviews (75)
Survey themes library

4.30/5

Read Reviews (44)

IT and Other Capabilities

for Nicereply

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (212)
Data Export

4.03/5

Read Reviews (108)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (212)
Data Export

4.03/5

Read Reviews (108)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.73/5

Read Reviews (47)
Email Support

4.49/5

Read Reviews (60)
24/7 Support

4.16/5

Read Reviews (821)
Phone Support

3.80/5

Read Reviews (34)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.73/5

Read Reviews (47)
Email Support

4.49/5

Read Reviews (60)
24/7 Support

4.16/5

Read Reviews (821)
Phone Support

3.80/5

Read Reviews (34)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.53/5

Read Reviews (2)
Analytics

4.47/5

Read Reviews (108)
Custom Reports

4.08/5

Read Reviews (384)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.53/5

Read Reviews (2)
Analytics

4.47/5

Read Reviews (108)
Custom Reports

4.08/5

Read Reviews (384)

Software Failure Risk Guidance

?

for Nicereply

Overall Risk Meter

Low Medium High

Top Failure Risks for Nicereply

Vendor Profile Details

Company Name

Nicereply

Company Website

https://www.nicereply.com/

Year Founded

2010

HQ Location

Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Employees

1-10

Social

Financials

PRIVATE