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Nicereply: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Nicereply
Brand: Nicereply
Rating: 4.6 (4728 reviews)

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Customer stories

Nicereply helped Salecto, a Danish SaaS company, collect direct customer feedback. Before Nicereply, Salecto had no data on customer satisfaction or response times. With Nicereply, they integrated CSAT surveys into Zendesk and Slack. This let them react quickly to unhappy customers and celebrate positive feedback. The team uses Nicereply analytics to track and improve customer support.
Nicereply helped AirTreks get fast, actionable customer feedback. Before, AirTreks only used NPS surveys and got slow, limited data. With Nicereply, they now measure NPS, CSAT, and CES at key points in the customer journey. Feedback is shared instantly with the whole team through Slack and discussed in meetings. The Front/Nicereply integration lets agents collect feedback with every email. AirTreks uses this data to improve service and build strong customer relationships.
Nicereply helped Cooleaf improve customer satisfaction. Cooleaf used Nicereply with Front to collect feedback after every customer interaction. The team reviewed Nicereply scores weekly and used the insights to celebrate wins and improve service. Cooleaf found Nicereply easy to use and liked its customization and analytics. Customer feedback from Nicereply helped Cooleaf grow and improve their employee engagement platform.
Nicereply helped Blueberry Markets measure customer satisfaction. Blueberry Markets needed better data after moving support in-house. Nicereply made it easy to collect feedback from day one. The team tracks CSAT, CES, and NPS to improve service. They use surveys after support tickets and follow up on negative feedback. Fast response times and strong customer focus set them apart. Nicereply's simple integration and fair pricing were key benefits.
Lenovo used Nicereply to improve customer satisfaction measurement. Before Nicereply, Lenovo struggled to collect enough CSAT feedback. By integrating Nicereply with their CRM, Lenovo sent CSAT surveys after each closed case. This helped them get fast feedback on service quality, response time, and professionalism. Lenovo found Nicereply easy to use and valued its custom options and support.
Nicereply helped Man Crates improve customer feedback collection. They switched from Zendesk CSAT surveys to Nicereply for better agent performance tracking and real-time feedback. The team now uses both CSAT and CES to get feedback during and after conversations. Nicereply's reporting lets them spot unhappy customers fast and coach agents more effectively. The simple interface and detailed stats help Man Crates see issues and reduce time spent solving them.

Product Business Settings

Nicereply is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Help Desk

Project Management

Marketing Automation

CRM

Nicereply Product Overview

Nicereply streamlines customer feedback collection through its CX management platform, offering one-click CSAT, CES, and NPS surveys. Teams can gather immediate insights from customers using various survey methods, including post-resolution emails, in-signature emails, and website pop-ups. This flexibility allows for tailored feedback strategies, enhancing the volume and quality of insights. The platform's integration capabilities ensure seamless incorporation into existing workflows, making it a practical tool for daily operations. By using Nicereply, businesses can address customer issues promptly and effectively, leading to improved customer satisfaction and loyalty.

How satisfied the customers are with Nicereply use-cases

Reviews

"Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred... to as in the mediation world." - Antonio King,

"We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply... score, and quality score." - Nykki Yeager

Nicereply Customer Insights, Testimonials and Case Studies

What solutions does Nicereply provide for Collecting Feedback?

Nicereply is a customer experience management platform that measures customer satisfaction, customer effort score, and Net Promoter Score (NPS). The platform integrates with email communication to collect feedback from customers using a footer in emails. While the platform provides insights into customer loyalty and feedback, it may not capture the full context of customer experiences.

"...Since it is focused just on customer feedback, it provides us little to no problems at all...." Peer review by Verified Reviewer, Entertainment

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How can Nicereply optimize your Engaging Conversational Surveys Workflow?

Nicereply Engaging Conversational Surveys provide insights into customer interactions, enabling businesses to monitor customer satisfaction and identify areas for improvement. The platform facilitates agent training and recognition by tracking performance and providing access to customer feedback. The tool also allows for immediate follow-up with dissatisfied customers, minimizing the risk of negative feedback spreading. However, the platform's survey functionality is limited to one interaction per customer.

"...When the customers make the purchase and have a bad experience they will probably not buy our products again and the customers will be lost without being able to know what they did not like but with nicereply this does not happen now because the satisfaction surveys that we send to the customers give us your opinion help us know if the shopping experience was what I expected or what it was that I dislike to have a follow-up of this experience and not lose the client and give us another opportunity to satisfy the bad experience with the good comments that make us through the surveys we can take it to our advantage to make better strategies with what the clients like the most...." Peer review by Austin T, Quality Control Manager

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What makes Nicereply ideal for Helpdesk Management?

Nicereply facilitates customer feedback collection and integration with helpdesk systems. It provides metrics for support performance and customer sentiment analysis, enabling teams to optimize responses. Nicereply's functionality may be limited by a lack of integration with certain helpdesk tools.

"...the helpful support articles they proactively send...." Peer review by Aaron G., Merchant support rep, Computer & Network Security

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What Are the key features of Nicereply for Digital Signature?

How efficiently Does Nicereply manage your Rating And Review Management?

Nicereply offers customer satisfaction rating and review management capabilities. The platform provides real-time customer feedback, enabling agents to track their individual performance and facilitating follow-up actions based on customer comments. Nicereply integrates with various communication tools, allowing for seamless rating collection and display. However, the platform's lack of control over multiple ratings for the same case poses a significant limitation.

"...The ratings go out with every email, so that customers can rate individual support interactions...." Case Study Untappd

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What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Nicereply?

Embedded survey forms, Ticketing and Dashboard are some of the top features of Nicereply.

Who uses Nicereply?

Nicereply is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Nicereply alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Nicereply.

Where is Nicereply located?

Nicereply is headquartered at Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia.

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Antonio King, Director of Experience Shinesty	Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,
Nykki Yeager Customer Service Manager ipsy	We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager
Ryan Labarge Technical Support Samurai Olark	All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge

CUSTOMERS	TESTIMONIALS
Antonio King, Director of Experience Shinesty	Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,
Nykki Yeager Customer Service Manager ipsy	We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager
Ryan Labarge Technical Support Samurai Olark	All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge