Nicereply Overview

Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.

Other use cases:

  • Digital Signature
  • Rating And Review Management
  • Sending & Publishing Communications
  • Review Customer Feedback
  • Lifetime Value Management
  • Customise Loyalty Program
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.

Other priorities:

  • Improve Employee Experience
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Visibility
See all business priorities See less business priorities

Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data

Nicereply works with different mediums / channels such as Promotions, User Generated Content, Blogs, etc.

Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc.

Reviews

"Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working... for positive feedback!" - Lock Whitney

Nicereply, Simplesat, GetFeedback, Delighted platform, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nicereply

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Nicereply Use Cases

How does Nicereply facilitate Collecting Feedback?

Nicereply is a customer experience management platform that measures customer satisfaction, customer effort score, and Net Promoter Score (NPS). The platform integrates with email communication to collect feedback from customers using a footer in emails. While the platform provides insights into customer loyalty and feedback, it may not capture the full context of customer experiences.
"...We get feedback from clients via email survey...." Peer review by Michael G, Managing Member, Real Estate

Why is Nicereply the best choice for Engaging Conversational Surveys?

Nicereply Engaging Conversational Surveys provide insights into customer interactions, enabling businesses to monitor customer satisfaction and identify areas for improvement. The platform facilitates agent training and recognition by tracking performance and providing access to customer feedback. The tool also allows for immediate follow-up with dissatisfied customers, minimizing the risk of negative feedback spreading. However, the platform's survey functionality is limited to one interaction per customer.
"...With CES we have automations in Zendesk that reach out to provide follow-up support and to gain feedback on how to improve...." Case Study Republic Wireless

What Are the key features of Nicereply for Helpdesk Management?

How can Nicereply enhance your Digital Signature process?

How does Nicereply address your Rating And Review Management Challenges?

36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Nicereply testimonial

Lock Whitney

Team

HubSpot
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney
Nicereply testimonial

Ricky Raykhenberg

Success Engineer

Optimizely
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg
Nicereply testimonial

Steve Bujouves

Director of Support

Freshbooks
On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves
CUSTOMERS TESTIMONIALS
Nicereply testimonial

Lock Whitney

Team

HubSpot
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney
Nicereply testimonial

Ricky Raykhenberg

Success Engineer

Optimizely
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg
Nicereply testimonial

Steve Bujouves

Director of Support

Freshbooks
On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves

Case Studies

COMPANY CASE STUDIES
Nicereply case study

Martinus
Case Study Martinus

People working at customer service in Martinus are called “Agents of customer happiness”, and therefore we are thrilled if our replies make customers happy and create smile on their face.

Read More
Nicereply case study

Untappd
Case Study Untappd

The success of our customers is the success of Untappd, and we know that providing reliable and effective support is an important part of why people use our platform.

Read More
Nicereply case study

Shinesty
Case Study Shinesty

Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week. Pulling last week’s numbers, we had a CSAT response rate of 58% which is almost unheard of.

Read More

Video

The highest-rated customer satisfaction survey app at Zendesk Marketplace

Video Thumbnail

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Nicereply?

Embedded survey forms, Ticketing and Dashboard are some of the top features of Nicereply.

Who uses Nicereply?

Nicereply is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Nicereply alternatives?

Simplesat, GetFeedback, Delighted Platform and SatisMeter are popular alternatives for Nicereply.

Where is Nicereply located?

Nicereply is headquartered at Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia.
lightning

Peers used Nicereply for Collecting feedback and Engaging conversational surveys

Nicereply Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

4.47/5 ★

Read Reviews (108)
Custom Reports

4.08/5 ★

Read Reviews (384)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

4.47/5 ★

Read Reviews (108)
Custom Reports

4.08/5 ★

Read Reviews (384)

Software Failure Risk Guidance

?

for Nicereply

Overall Risk Meter

Low Medium High

Top Failure Risks for Nicereply

Nicereply Profile

Company Name

Nicereply

Company Website

https://www.nicereply.com/

Year Founded

2010

HQ Location

Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE