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Nicereply: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Nicereply
Brand: Nicereply
Rating: 4.6 (4728 reviews)

4.6 5

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(4728)

Customer feedback software to collect customer feedback and improve the quality of services

Nicereply Overview

Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.

Other use cases:

Digital Signature
Rating And Review Management
Sending & Publishing Communications
Review Customer Feedback
Lifetime Value Management
Customise Loyalty Program
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.

Other priorities:

Improve Employee Experience
Improve Efficiency
Increase Sales & Revenue
Scale Best Practices
Improve Product Experience
Grow Market Share
Improve Brand Engagement
Improve Visibility

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Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data

Nicereply works with different mediums / channels such as Promotions, User Generated Content, Blogs, etc.

Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc.

Reviews

"Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working... for positive feedback!" - Lock Whitney

Nicereply, Simplesat, GetFeedback, Delighted platform, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nicereply

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Small Business
Enterprise

Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Nicereply Use Cases

How does Nicereply address your Collecting Feedback Challenges?

Nicereply is a customer experience management platform that measures customer satisfaction, customer effort score, and Net Promoter Score (NPS). The platform integrates with email communication to collect feedback from customers using a footer in emails. While the platform provides insights into customer loyalty and feedback, it may not capture the full context of customer experiences.

"...It helps improve the quality of services provided to clients with three different types of surveys: how to measure customer satisfaction (CSAT), the net score of the promoter (NPS), customer effort score (CES), which I liked very much the performance that each one throws..." Peer review by Ian C, CFO

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What benefits does Nicereply offer for Engaging Conversational Surveys?

Nicereply Engaging Conversational Surveys provide insights into customer interactions, enabling businesses to monitor customer satisfaction and identify areas for improvement. The platform facilitates agent training and recognition by tracking performance and providing access to customer feedback. The tool also allows for immediate follow-up with dissatisfied customers, minimizing the risk of negative feedback spreading. However, the platform's survey functionality is limited to one interaction per customer.

"...- Keeps us informed when customer leaves feedback which may need follow up - Directly gives positive reinforcement to employees about the quality of their work...." Peer review by Diertra L

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How can Nicereply enhance your Helpdesk Management process?

Nicereply facilitates customer feedback collection and integration with helpdesk systems. It provides metrics for support performance and customer sentiment analysis, enabling teams to optimize responses. Nicereply's functionality may be limited by a lack of integration with certain helpdesk tools.

"...NiceReply is a great way for small companies to implement CS ratings in their third party help desk software...." Peer review by Jennifer B

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How does Nicereply address your Digital Signature Challenges?

What benefits does Nicereply offer for Rating And Review Management?

Nicereply offers customer satisfaction rating and review management capabilities. The platform provides real-time customer feedback, enabling agents to track their individual performance and facilitating follow-up actions based on customer comments. Nicereply integrates with various communication tools, allowing for seamless rating collection and display. However, the platform's lack of control over multiple ratings for the same case poses a significant limitation.

"...The Customer shall remain the sole owner of Personal Data provided to her/him/it by the Rating Customers. ..." Customer Satisfaction Survey, NPS & CES

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36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Lock Whitney Team HubSpot	Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney
Antonio King, Director of Experience Shinesty	Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,
Ricky Raykhenberg Success Engineer Optimizely	We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg

CUSTOMERS	TESTIMONIALS
Lock Whitney Team HubSpot	Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney
Antonio King, Director of Experience Shinesty	Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,
Ricky Raykhenberg Success Engineer Optimizely	We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Shinesty	NA	Case Study Shinesty Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week. Pulling last week’s numbers, we had a CSAT response rate of 58% which is almost unheard of. Read More
Shinesty	NA	Case Study Shinesty Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week. Pulling last week’s numbers, we had a CSAT response rate of 58% which is almost unheard of. Read More
Neat	NA	Case Study Neat Nicereply has helped us improve our customer satisfaction and quality of service overall, by allowing us to get customer feedback in real time. Read More

Video

The highest-rated customer satisfaction survey app at Zendesk Marketplace

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .