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Nicereply: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Nicereply
Brand: Nicereply
Rating: 4.6 (4728 reviews)

4.6 5

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(4728)

Customer feedback software to collect customer feedback and improve the quality of services

Nicereply Overview

Nicereply streamlines customer feedback collection through its CX management platform, offering one-click CSAT, CES, and NPS surveys. Teams can gather immediate insights from customers using various survey methods, including post-resolution emails, in-signature emails, and website pop-ups. This flexibility allows for tailored feedback strategies, enhancing the volume and quality of insights. The platform's integration capabilities ensure seamless incorporation into existing workflows, making it a practical tool for daily operations. By using Nicereply, businesses can address customer issues promptly and effectively, leading to improved customer satisfaction and loyalty.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.

Other use cases:

Digital Signature
Rating And Review Management
Sending & Publishing Communications
Review Customer Feedback
Lifetime Value Management
Customise Loyalty Program
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.

Other priorities:

Improve Employee Experience
Improve Efficiency
Increase Sales & Revenue
Scale Best Practices
Improve Product Experience
Grow Market Share
Improve Brand Engagement
Improve Visibility

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Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data

Nicereply works with different mediums / channels such as Promotions. User Generated Content. Blogs etc.

Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc. and Nicereply support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Nicereply analytics capabilities include Analytics, and Custom Reports.

Reviews

"Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred... to as in the mediation world." - Antonio King,

Nicereply, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.

Popular Business Setting

for Nicereply

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Small Business
Enterprise

Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Nicereply Use Cases

How efficiently Does Nicereply manage your Collecting Feedback?

Nicereply is a customer experience management platform that measures customer satisfaction, customer effort score, and Net Promoter Score (NPS). The platform integrates with email communication to collect feedback from customers using a footer in emails. While the platform provides insights into customer loyalty and feedback, it may not capture the full context of customer experiences.

"...It contains survey templates to evaluate various KPIs -such as CSAT and NPS-, which can be customized without using code and can be embedded seamlessly into the email templates...." Peer review by User

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How can Nicereply enhance your Engaging Conversational Surveys process?

Nicereply Engaging Conversational Surveys provide insights into customer interactions, enabling businesses to monitor customer satisfaction and identify areas for improvement. The platform facilitates agent training and recognition by tracking performance and providing access to customer feedback. The tool also allows for immediate follow-up with dissatisfied customers, minimizing the risk of negative feedback spreading. However, the platform's survey functionality is limited to one interaction per customer.

"...The statistics are helpful to keep track of the opinions of the clients and the follow-up of each negative opinion to help the client and know why their displeasure with that make improvement plans in each negative opinion they send The distribution of the surveys that are sent to the clients to know the opinion of satisfaction that they have is simple and helps to have a clearer view of each client Negative comments are the greatest attention that should be paid to have a solution for the client that I think can damage the image of the company with a single negative comment that other customers make because they can reduce sales or create a bad reputation of the brand...." Peer review by Lucy K, Quality Control Manager

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How does Nicereply facilitate Helpdesk Management?

Nicereply facilitates customer feedback collection and integration with helpdesk systems. It provides metrics for support performance and customer sentiment analysis, enabling teams to optimize responses. Nicereply's functionality may be limited by a lack of integration with certain helpdesk tools.

"...I like the ease of use and how quickly I am able to connect NiceReply to our helpdesk for seamless feedback...." Peer review by Michael J, Customer Support Lead

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What solutions does Nicereply provide for Digital Signature?

What makes Nicereply ideal for Rating And Review Management?

Nicereply offers customer satisfaction rating and review management capabilities. The platform provides real-time customer feedback, enabling agents to track their individual performance and facilitating follow-up actions based on customer comments. Nicereply integrates with various communication tools, allowing for seamless rating collection and display. However, the platform's lack of control over multiple ratings for the same case poses a significant limitation.

"...See feedback from your customers ratings pushed to the relevant tickets in the form of a note. ..." Customer satisfaction survey built for LiveAgent

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11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Antonio King, Director of Experience Shinesty	Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,
Nykki Yeager Customer Service Manager ipsy	We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager
Lock Whitney Team HubSpot	Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney

CUSTOMERS	TESTIMONIALS
Antonio King, Director of Experience Shinesty	Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,
Nykki Yeager Customer Service Manager ipsy	We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager
Lock Whitney Team HubSpot	Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney

Case Studies

Computer Software

CASE STUDY Untappd

Untappd used Nicereply to improve customer support feedback. They wanted to keep a human touch as their user base grew to over 16,000 verified venues and millions of app users. Before Nicereply, they... struggled to know if customers were truly satisfied. With Nicereply, customers can easily rate support interactions in Freshdesk. Untappd now tracks CSAT scores for every email and quickly follows up on low ratings. Since using Nicereply, Untappd has maintained a 97% satisfaction rating.

Education

CASE STUDY Mindvalley

Nicereply helps Mindvalley improve customer support. Mindvalley uses Nicereply to track customer satisfaction and key support metrics. The team measures time-to-first response, abandonment, self-serv...ice rates, and satisfaction scores. Nicereply gives them data to monitor and improve performance. Feature improvements in Nicereply led to more customer feedback and better insights.

CASE STUDY Pelikan.sk

Nicereply helped Pelikan.sk, the largest flight ticket seller in Slovakia, improve customer service. The company used Nicereply to collect feedback from customers across six markets. This tool made i...t easy to track customer opinions and respond quickly. Pelikan.sk aimed to make their customer service excellent and keep customers satisfied.

Consumer Electronics

CASE STUDY Sense Labs

Nicereply helped Sense Labs improve their customer support experience. Before Nicereply, Sense Labs could not get immediate feedback from customers after support interactions. With Nicereply, they no...w see customer ratings and feedback within minutes. This lets them respond quickly to any issues. The tool also helps track the effectiveness of each support representative. Sense Labs values the real-time insights and simple experience Nicereply provides.

Retail

CASE STUDY Martinus

Martinus used Nicereply to measure and improve customer satisfaction. They wanted to track the quality of their responses and spot patterns among unhappy customers. After using Nicereply, Martinus co...uld quickly identify issues and improve their support processes. They used Customer Satisfaction Score (CSAT) surveys to get feedback and fix problems fast. Nicereply helped Martinus compare performance, motivate their team, and connect feedback with their help desk system.

Apparel & Fashion

CASE STUDY Shinesty

Nicereply helped Shinesty improve their customer satisfaction survey process. Shinesty replaced Zendesk’s CSAT with Nicereply’s in-signature CSAT. Their CSAT response rate increased from 15%-17% to 5...8%. This change also allowed them to add CES surveys without sending extra emails. Shinesty reduced customer effort and made feedback easier to collect.

Video

The highest-rated customer satisfaction survey app at Zendesk Marketplace

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .