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Nicereply: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Nicereply
Brand: Nicereply
Rating: 4.6 (4728 reviews)

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(4728)

Customer feedback software to collect customer feedback and improve the quality of services

Nicereply Overview

Nicereply streamlines customer feedback collection through its CX management platform, offering one-click CSAT, CES, and NPS surveys. Teams can gather immediate insights from customers using various survey methods, including post-resolution emails, in-signature emails, and website pop-ups. This flexibility allows for tailored feedback strategies, enhancing the volume and quality of insights. The platform's integration capabilities ensure seamless incorporation into existing workflows, making it a practical tool for daily operations. By using Nicereply, businesses can address customer issues promptly and effectively, leading to improved customer satisfaction and loyalty.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.

Other use cases:

Digital Signature
Rating And Review Management
Sending & Publishing Communications
Review Customer Feedback
Lifetime Value Management
Customise Loyalty Program
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.

Other priorities:

Improve Employee Experience
Improve Efficiency
Increase Sales & Revenue
Scale Best Practices
Improve Product Experience
Grow Market Share
Improve Brand Engagement
Improve Visibility

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Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data

Nicereply works with different mediums / channels such as Promotions. User Generated Content. Blogs etc.

Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc. and Nicereply support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Nicereply analytics capabilities include Analytics, and Custom Reports.

Reviews

"We're so obsessed with our Nicereply score that we made a t-shirt out of it." - Ricky Raykhenberg

Nicereply, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.

Popular Business Setting

for Nicereply

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Small Business
Enterprise

Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Nicereply Use Cases

How can Nicereply optimize your Collecting Feedback Workflow?

Nicereply is a customer experience management platform that measures customer satisfaction, customer effort score, and Net Promoter Score (NPS). The platform integrates with email communication to collect feedback from customers using a footer in emails. While the platform provides insights into customer loyalty and feedback, it may not capture the full context of customer experiences.

"...Our future state is to move NPS, social and live chat to the mix, so we can get a full spectrum of experiential feedback...." Case Study Republic Wireless

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What Are the key features of Nicereply for Engaging Conversational Surveys?

Nicereply Engaging Conversational Surveys provide insights into customer interactions, enabling businesses to monitor customer satisfaction and identify areas for improvement. The platform facilitates agent training and recognition by tracking performance and providing access to customer feedback. The tool also allows for immediate follow-up with dissatisfied customers, minimizing the risk of negative feedback spreading. However, the platform's survey functionality is limited to one interaction per customer.

"...Monitor CSAT in each engagement and take instant action if a customer is unhappy...." Peer review from Featured Customers

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What benefits does Nicereply offer for Helpdesk Management?

Nicereply facilitates customer feedback collection and integration with helpdesk systems. It provides metrics for support performance and customer sentiment analysis, enabling teams to optimize responses. Nicereply's functionality may be limited by a lack of integration with certain helpdesk tools.

"...I like it how simple we could integrate Nicereply into our Help Desk...." Peer review by Administrator

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How can Nicereply enhance your Digital Signature process?

How efficiently Does Nicereply manage your Rating And Review Management?

Nicereply offers customer satisfaction rating and review management capabilities. The platform provides real-time customer feedback, enabling agents to track their individual performance and facilitating follow-up actions based on customer comments. Nicereply integrates with various communication tools, allowing for seamless rating collection and display. However, the platform's lack of control over multiple ratings for the same case poses a significant limitation.

"...Nicereply makes it simple for customers to rate conversations in a single click...." Customer satisfaction survey built for Freshdesk

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36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ricky Raykhenberg Success Engineer Optimizely	We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg
Nykki Yeager Customer Service Manager ipsy	We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager
Lock Whitney Team HubSpot	Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney

CUSTOMERS	TESTIMONIALS
Ricky Raykhenberg Success Engineer Optimizely	We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg
Nykki Yeager Customer Service Manager ipsy	We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager
Lock Whitney Team HubSpot	Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney

Case Studies

Case Study Bob Barker

Hiring the right people, holding them to a high standard, and praising them for doing things right has served the IT Team at the Bob Barker Company well.

Case Study Front Inbox

If you make your customers happy, your business can succeed! How will you know how they feel if you don’t get their feedback?

Case Study Sense Labs

Having an immediate, collaborative response when the customer is experiencing their frustration improves the entire experience for customers.

Computer Software

CASE STUDY Salecto

Salecto improved customer satisfaction and performance tracking by using Nicereply, achieving direct feedback on service quality and response times, enhancing their core values.

Case Study Lenovo

By integrating Nicereply with our CRM, we send out a CSAT survey to our customers after each closed case. This enables Lenovo Services to collect immediate feedback on our performance, professionalis...m, resolution speed, solution quality and others.

Case Study Martinus

People working at customer service in Martinus are called “Agents of customer happiness”, and therefore we are thrilled if our replies make customers happy and create smile on their face.

The highest-rated customer satisfaction survey app at Zendesk Marketplace

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .