About Nicereply

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Nicereply solves your Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.

Other priorities:

  • Improve Employee Experience
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Visibility
  • Improve Product Experience
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Sales Document Management , as the business use cases that they have been most satisfied while using Nicereply.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.70/5

Read Reviews (821)

"...This is an excellent option to get customer feedback on the agent and solution in one email...." Peer review by Administrator
Measuring CSAT

4.70/5

Read Reviews (351)

measuring net promoter score

4.70/5

Read Reviews (163)

Engaging Conversational Surveys

4.67/5

Read Reviews (95)

"...I know I personally dislike when I get follow up emails and surveys from companies..." Case Study Untappd
engaging and following up

4.67/5

Read Reviews (59)

Sales Document Management with E-Mail

4.69/5

Read Reviews (85)

"...Then, you implement the survey into your email signature or any custom email template you send out...." In-signature Survey vs. Post-resolution Which One is Better?
digital signature

4.69/5

Read Reviews (74)

contract management

4.69/5

Read Reviews (9)

proposal & quote management

4.69/5

Read Reviews (1)

PEER EXPERIENCES
Collecting Feedback with Promotions

4.70/5

Read Reviews (821)

"...This is an excellent option to get customer feedback on the agent and solution in one email...." Peer review by Administrator
Measuring CSAT

4.70/5

Read Reviews (351)

measuring net promoter score

4.70/5

Read Reviews (163)

Engaging Conversational Surveys

4.67/5

Read Reviews (95)

"...I know I personally dislike when I get follow up emails and surveys from companies..." Case Study Untappd
engaging and following up

4.67/5

Read Reviews (59)

Sales Document Management with E-Mail

4.69/5

Read Reviews (85)

"...Then, you implement the survey into your email signature or any custom email template you send out...." In-signature Survey vs. Post-resolution Which One is Better?
digital signature

4.69/5

Read Reviews (74)

contract management

4.69/5

Read Reviews (9)

proposal & quote management

4.69/5

Read Reviews (1)

33+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4448 insights from peers and experts to help you assess how these Nicereply use cases fit your Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Antonio King,

Director of Experience

Shinesty

Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,

Ricky Raykhenberg

Success Engineer

Optimizely

We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg

Steve Bujouves

Director of Support

Freshbooks

On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves
CUSTOMERS TESTIMONIALS

Antonio King,

Director of Experience

Shinesty

Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,

Ricky Raykhenberg

Success Engineer

Optimizely

We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg

Steve Bujouves

Director of Support

Freshbooks

On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves

Case Studies

COMPANY CASE STUDIES
Case Study Lenovo

By integrating Nicereply with our CRM, we send out a CSAT survey to our customers after each closed case. This enables Lenovo Services to collect immediate feedback on our performance, professionalism, resolution speed, solution quality and others.

Read More
Case Study Front Inbox

If you make your customers happy, your business can succeed! How will you know how they feel if you don’t get their feedback?

Read More
Case Study Sense Labs

Having an immediate, collaborative response when the customer is experiencing their frustration improves the entire experience for customers.

Read More

Popular Business Setting

for Nicereply

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Nicereply to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Nicereply

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.40/5

Read Reviews (562)
Ticketing

4.18/5

Read Reviews (168)
Personalization

3.36/5

Read Reviews (91)
Dashboard

4.33/5

Read Reviews (76)
Survey themes library

4.28/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.40/5

Read Reviews (562)
Ticketing

4.18/5

Read Reviews (168)
Personalization

3.36/5

Read Reviews (91)
Dashboard

4.33/5

Read Reviews (76)
Survey themes library

4.28/5

Read Reviews (33)

IT and Other Capabilities

for Nicereply

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (212)
Data Export

4.03/5

Read Reviews (108)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (212)
Data Export

4.03/5

Read Reviews (108)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.72/5

Read Reviews (47)
Email Support

4.49/5

Read Reviews (60)
24/7 Support

4.15/5

Read Reviews (810)
Phone Support

3.80/5

Read Reviews (34)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.72/5

Read Reviews (47)
Email Support

4.49/5

Read Reviews (60)
24/7 Support

4.15/5

Read Reviews (810)
Phone Support

3.80/5

Read Reviews (34)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.53/5

Read Reviews (2)
Analytics

4.48/5

Read Reviews (104)
Custom Reports

4.10/5

Read Reviews (357)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.53/5

Read Reviews (2)
Analytics

4.48/5

Read Reviews (104)
Custom Reports

4.10/5

Read Reviews (357)

Failure Risk Guidance Security Report

?

for Nicereply

Overall Risk Meter

Low Medium High

Top Failure Risks for Nicereply

Vendor Profile Details

Company Name

Nicereply

Company Website

https://www.nicereply.com/

Year Founded

2010

HQ Location

Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Employees

1-10

Social

Financials

Private