Nicereply Overview
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Nicereply.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...This product was easy to set up and integrate with our Salesforce Service Cloud Email-to-Case to collect feedback from client's regarding their case resolution. ...." Peer review by MaryJane C., Marketing, Computer Software |
| Measuring CSAT |
4.75/5 ★ |
"...Delivering the best service to customers and partners. - Easy to use tool for CSAT...." Peer review by Administrator |
| measuring net promoter score |
4.64/5 ★ |
"...It's a good idea to track NPS in order to see how people like your product...." Peer review by Verified Reviewer, Computer Software |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...Not to be overlooked, Nicereply provides engaging and relevant blog entries that are frequently shared among our agents...." Peer review by Anonymous Reviewer |
| engaging and following up |
4.77/5 ★ |
"...It keeps our team aligned and engaged...." Peer review by Cathlin H, Onboarding Technician, Computer Software |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...Easy to integrate with helpdesk system...." Peer review by Peter Graham |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...This product was easy to set up and integrate with our Salesforce Service Cloud Email-to-Case to collect feedback from client's regarding their case resolution. ...." Peer review by MaryJane C., Marketing, Computer Software |
|
| Measuring CSAT |
4.69/5 ★ |
| measuring net promoter score |
4.69/5 ★ |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...Not to be overlooked, Nicereply provides engaging and relevant blog entries that are frequently shared among our agents...." Peer review by Anonymous Reviewer |
|
| engaging and following up |
4.67/5 ★ |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...Easy to integrate with helpdesk system...." Peer review by Peter Graham |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4728 insights from peers and experts to help you assess how these Nicereply use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
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Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney |
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We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ryan Labarge Technical Support Samurai Olark |
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
|
Lock Whitney Team HubSpot |
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney |
|
Ricky Raykhenberg Success Engineer Optimizely |
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study HubSpotRead More |
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Case Study UntappdRead More |
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Case Study Republic WirelessRead More |
Frequently Asked Questions(FAQ)
for Nicereply
What is Nicereply?
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
Popular Business Setting
for Nicereply
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Nicereply to Improve customer satisfaction and Acquire customers
Nicereply Alternatives
Peer and Expert Opinion on Features
for Nicereply
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
IT and Other Capabilities
for Nicereply
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Vendor Profile Details
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
Private
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