Nicereply Overview

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.

Other priorities:

  • Improve Employee Experience
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Nicereply.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.69/5

Read Reviews (925)

"...After the call ends Nicereply sends out a survey to your customer. ..." Customer Satisfaction Survey Built for Aircall
Measuring CSAT

4.75/5

Read Reviews (383)

"...It contains survey templates to evaluate various KPIs -such as CSAT and NPS-, which can be customized without using code and can be embedded seamlessly into the email templates...."
measuring net promoter score

4.64/5

Read Reviews (202)

"...See how loyal your customers are towards you and your products with Net Promoter Score. ..."
Engaging Conversational Surveys

4.67/5

Read Reviews (94)

"...We are seeing how each support rep engages with our customer to make sure we provide the best possible customer service...."
engaging and following up

4.77/5

Read Reviews (60)

"...Nicereply helps us commit to follow-ups - especially on low scores - to ensure that every member s needs are addressed, and no learning opportunity on our end is missed...."
Helpdesk Management with User Generated Content and Blogs

4.67/5

Read Reviews (86)

"...Introduction to Help Scout integration - Nicereply Help Center...." Introduction to Help Scout integration
PEER EXPERIENCES
Collecting Feedback with Promotions

4.69/5

Read Reviews (925)

"...After the call ends Nicereply sends out a survey to your customer. ..." Customer Satisfaction Survey Built for Aircall
Measuring CSAT

4.69/5

Read Reviews (383)

measuring net promoter score

4.69/5

Read Reviews (202)

Engaging Conversational Surveys

4.67/5

Read Reviews (94)

"...We are seeing how each support rep engages with our customer to make sure we provide the best possible customer service...." Peer review by Ciarra T
engaging and following up

4.67/5

Read Reviews (60)

Helpdesk Management with User Generated Content and Blogs

4.67/5

Read Reviews (86)

"...Introduction to Help Scout integration - Nicereply Help Center...." Introduction to Help Scout integration

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4728 insights from peers and experts to help you assess how these Nicereply use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Antonio King,

Director of Experience

Shinesty

Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,

Ricky Raykhenberg

Success Engineer

Optimizely

We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg

Ryan Labarge

Technical Support Samurai

Olark

All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge
CUSTOMERS TESTIMONIALS

Antonio King,

Director of Experience

Shinesty

Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King,

Ricky Raykhenberg

Success Engineer

Optimizely

We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg

Ryan Labarge

Technical Support Samurai

Olark

All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge

Case Studies

COMPANY CASE STUDIES
Case Study Shinesty

Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week. Pulling last week’s numbers, we had a CSAT response rate of 58% which is almost unheard of.

Read More
Case Study ipsy

It’s important for ipsy to know how well we’re doing and if members are satisfied with our solutions, while giving them the chance to leave us feedback on our service.

Read More
Case Study HubSpot

When we don’t hear back from a customer, it can be hard to tell if we’ve done an incredible job answering their question.

Read More

Frequently Asked Questions(FAQ)

for Nicereply

What is Nicereply?

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

What is Nicereply used for?

Nicereply is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Nicereply?

Embedded survey forms, Ticketing and Dashboard are some of the top features of Nicereply.

Who uses Nicereply?

Nicereply is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Nicereply alternatives?

Simplesat, GetFeedback, Delighted Platform and SatisMeter are popular alternatives for Nicereply.

Where is Nicereply located?

Nicereply is headquartered at Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia.

Popular Business Setting

for Nicereply

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Nicereply to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Nicereply

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.36/5

Read Reviews (708)
Ticketing

4.18/5

Read Reviews (181)
Dashboard

4.33/5

Read Reviews (76)
Personalization

3.18/5

Read Reviews (75)
Survey themes library

4.30/5

Read Reviews (44)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.36/5

Read Reviews (708)
Ticketing

4.18/5

Read Reviews (181)
Dashboard

4.33/5

Read Reviews (76)
Personalization

3.18/5

Read Reviews (75)
Survey themes library

4.30/5

Read Reviews (44)

IT and Other Capabilities

for Nicereply

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (212)
Data Export

4.03/5

Read Reviews (108)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.28/5

Read Reviews (212)
Data Export

4.03/5

Read Reviews (108)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.73/5

Read Reviews (47)
Email Support

4.49/5

Read Reviews (60)
24/7 Support

4.16/5

Read Reviews (821)
Phone Support

3.80/5

Read Reviews (34)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.73/5

Read Reviews (47)
Email Support

4.49/5

Read Reviews (60)
24/7 Support

4.16/5

Read Reviews (821)
Phone Support

3.80/5

Read Reviews (34)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.53/5

Read Reviews (2)
Analytics

4.47/5

Read Reviews (108)
Custom Reports

4.08/5

Read Reviews (384)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.53/5

Read Reviews (2)
Analytics

4.47/5

Read Reviews (108)
Custom Reports

4.08/5

Read Reviews (384)

Software Failure Risk Guidance

?

for Nicereply

Overall Risk Meter

Low Medium High

Top Failure Risks for Nicereply

Vendor Profile Details

Company Name

Nicereply

Company Website

https://www.nicereply.com/

Year Founded

2010

HQ Location

Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Employees

1-10

Social

Financials

Private