Web+Center Overview

Web+Center by Internet Software Sciences delivers a flexible, no-code solution for Business Service Management. This platform is secure by design and features an API-first approach, allowing businesses to easily configure and customize their help desk operations without requiring extensive coding knowledge. The drag-and-drop interface simplifies the setup and modification of workflows, enabling IT teams to tailor the system to specific organizational needs quickly. Its adaptability makes it suitable for various industry verticals, providing a competitive edge in managing customer service efficiently. The platform's focus on security and configurability ensures that businesses can maintain robust service management while accommodating unique operational requirements.

Use Cases

Customers recommend Helpdesk Management, Contact List Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Web+Center.

Other use cases:

  • Sending & Publishing Communications
  • Customer Feedback Management
  • Rating And Review Management
  • Knowledge Management
  • Proposal & Quote Management
  • Contract Management
  • Billing And Invoice Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Web+Center.

Other priorities:

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Web+Center Use-Cases and Business Priorities: Customer Satisfaction Data

Web+Center works with different mediums / channels such as E-Mail.

Web+Center's features include Ticketing, Recording, Alerts: Popups & Notifications, etc. and Web+Center support capabilities include Email Support, Chat Support, Phone Support, etc. also Web+Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Categories: Help Desk , Contact Management...." Peer review

Web+Center, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.

Popular Business Setting

for Web+Center

Top Industries

  • Government Administration
  • Construction
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Web+Center is popular in Government Administration, Construction, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Web+Center Use Cases

What solutions does Web+Center provide for Helpdesk Management?

What benefits does Web+Center offer for Contact List Management?

What benefits does Web+Center offer for Customer Case Management?

Why is Web+Center the best choice for Sending & Publishing Communications?

What makes Web+Center ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Web+Center solved their Help Desk needs. Cuspera uses 824 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Non-Profit Organization Management

CASE STUDY JDRF

Web+Center is open source help desk software for non-profits. JDRF uses Web+Center to support IT operations for over 100 volunteer chapters across the United States. More than 40 techs at JDRF rely o...n the system for IT help desk, facilities management, and asset tracking. The software has met all their needs for over 8 years. JDRF praises the excellent customer service and flexibility of the program.

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Hospital & Health Care

CASE STUDY Memorial Hospital Gardena, California

Web+Center helps Memorial Hospital manage IT and phone support for two facilities. The Customer+Center tool lets users report problems easily and get updates by email. Only three staff cover both sit...es, so this saves time and effort. Users no longer need to find support staff in person. The system also helps follow up on issues automatically.

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Hospitality

CASE STUDY Basin Harbor Club

Web+Center helped Basin Harbor Club manage IT help desk operations and facilities work orders. Before Web+Center, users struggled to get status updates and lost productivity. The software let users r...eport problems and track progress online. It also gave access to a knowledge base for troubleshooting. The product was free for their small IT team. The system improved efficiency and let the manager focus on more important projects.

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Frequently Asked Questions(FAQ)

for Web+Center

What is Web+Center used for?

Web+Center is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Contact List Management and Customer Case Management .

What are the top features of Web+Center?

Ticketing, Recording and Alerts: popups & Notifications are some of the top features of Web+Center.

Who uses Web+Center?

Web+Center is used by Government Administration, Construction and Non-Profit Organization Management among other industries.

What are Web+Center alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Web+Center.

Where is Web+Center located?

Web+Center is headquartered at 13851 Fremont Pines Lane, Los Altos Hills, CA 94022, US.
lightning

Peers used Web+Center for helpdesk management and contact list management

Web+Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (38)
Analytics

3.21/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (38)
Analytics

3.21/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Web+Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Web+Center

INET Sciences, Inc. Profile

Company Name

INET Sciences, Inc.

Company Website

https://www.inet-sciences.com/

HQ Location

13851 Fremont Pines Lane, Los Altos Hills, CA 94022, US

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