Web+Center Overview

Web+Center by Internet Software Sciences delivers a flexible, no-code solution for Business Service Management. This platform is secure by design and features an API-first approach, allowing businesses to easily configure and customize their help desk operations without requiring extensive coding knowledge. The drag-and-drop interface simplifies the setup and modification of workflows, enabling IT teams to tailor the system to specific organizational needs quickly. Its adaptability makes it suitable for various industry verticals, providing a competitive edge in managing customer service efficiently. The platform's focus on security and configurability ensures that businesses can maintain robust service management while accommodating unique operational requirements.

Use Cases

Customers recommend Helpdesk Management, Contact List Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Web+Center.

Other use cases:

  • Sending & Publishing Communications
  • Customer Feedback Management
  • Rating And Review Management
  • Knowledge Management
  • Proposal & Quote Management
  • Contract Management
  • Billing And Invoice Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Web+Center.

Other priorities:

See all business priorities See less business priorities

Web+Center Use-Cases and Business Priorities: Customer Satisfaction Data

Web+Center works with different mediums / channels such as E-Mail.

Web+Center's features include Ticketing, Recording, Alerts: Popups & Notifications, etc. and Web+Center support capabilities include Email Support, Chat Support, Phone Support, etc. also Web+Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I am Using the Help desk as a full management system for the IT department...." Peer review by Shaun Z, IT Manager, Marketing and Advertising

Peer review evidence (same sources as the product rating summary)

"...Open source, web-based software for IT help desk, customer support, asset tracking, and facilities management...." Purchase Web+Center onsite or hosted cloud licenses
"...Categories: Help Desk , Contact Management...." Peer review
"...Filled with Web+Center customer use cases and tips for customizing for various applications. ..." Newsletters - | Internet Software Sciences | Help Desk/Service Desk Desk Software

Web+Center, Cayzu Help Desk, LogMeIn Rescue, HaloITSM, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.

Popular Business Setting

for Web+Center

Top Industries

  • Government Administration
  • Construction
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Web+Center is popular in Government Administration, Construction, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

Web+Center Customer wins, Customer success stories, Case studies

Why is Web+Center the best choice for Helpdesk Management?

How does Web+Center address your Contact List Management Challenges?

What makes Web+Center ideal for Customer Case Management?

What solutions does Web+Center provide for Sending & Publishing Communications?

What solutions does Web+Center provide for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Web+Center solved their Help Desk needs. Cuspera uses 824 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

JDRF - Non Profit Organization Management - Medium

New York, USA

Web+Center helps JDRF manage IT help desk operations. Over 40 techs use it to support more than 100 volunteer chapters and affiliates. The software is used for facilities management and asset trackin...g. JDRF has relied on Web+Center for over 8 years. The system meets all their needs and is highly recommended by their director of client services.

Read more →
 

Basin Harbor Club - Hospitality - Small

Vergennes, USA

Web+Center helped Basin Harbor Club manage IT help desk and facilities work orders. Before, users struggled to get updates and lost time with missed calls and emails. With Web+Center, users can repor...t problems and track progress online. The system is free for their small team of 1.5 technicians. This allowed the manager to focus on more valuable projects and improve productivity.

Read more →
 

JDRF - Non Profit Organization Management - Medium

New York, USA

JDRF uses Web+Center help desk software to manage IT support for over 100 volunteer chapters across the USA. More than 40 technicians rely on the platform to handle IT operations. The system supports... ticketing, facilities management, and asset tracking. JDRF values the software's flexibility and strong customer service. The solution has met their needs for over 8 years.

Read more →
 

Memorial Hospital Gardena - Hospital & Health Care - Medium

Gardena, USA

Web+Center helps Memorial Hospital Gardena manage IT support for two facilities 18 miles apart. The hospital's small IT team uses the software to track and resolve issues quickly. Staff can submit an...d update trouble tickets without searching for IT personnel. Automated follow-ups keep users informed. The system reduces complaints and increases user satisfaction.

Read more →
 

Basin Harbor Club - Hospitality - Small

Vergennes, USA

Web+Center helped Basin Harbor Club manage IT support and facilities work orders. Before, users struggled to get updates and lost time with missed calls and emails. With Web+Center, users can report ...problems and track progress online. The system is free for their small team. The manager now spends less time on support and more on important projects.

Read more →

Frequently Asked Questions(FAQ)

for Web+Center

What is Web+Center used for?

Web+Center is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Contact List Management and Customer Case Management .

What are the top features of Web+Center?

Ticketing, Recording and Alerts: popups & Notifications are some of the top features of Web+Center.

Who uses Web+Center?

Web+Center is used by Government Administration, Construction and Non-Profit Organization Management among other industries.

What are Web+Center alternatives?

Cayzu Help Desk, LogMeIn Rescue, HaloITSM and Issuetrak are popular alternatives for Web+Center.

Where is Web+Center located?

Web+Center is headquartered at 13851 Fremont Pines Lane, Los Altos Hills, CA 94022, US.
lightning

Peers used Web+Center for helpdesk management and contact list management

Web+Center Competitors

Web+Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (38)
Analytics

3.21/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (38)
Analytics

3.21/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Web+Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Web+Center

INET Sciences, Inc. Profile

Company Name

INET Sciences, Inc.

Company Website

https://www.inet-sciences.com/

HQ Location

13851 Fremont Pines Lane, Los Altos Hills, CA 94022, US

Social

Facebook Linkedin Twitter