Azuredesk Overview
This is a summary of the comprehensive capabilities and benefits of Azuredesk based on over 535 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Azuredesk, osTicket, Jitbit Helpdesk, Cayzu Help Desk, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Azuredesk is right for your needs? Our Cuspera AI engine can evaluate how Azuredesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Azuredesk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Engagement Management
- Collaboration
- Measuring Customer Satisfaction
Azuredesk can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use E-Mail Social Media and Twitter for these needs. As a solution, Azuredesk's capabilities include Ticketing, and Dashboard.
Azuredesk Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Azuredesk solved their Help Desk needs. Cuspera uses 535 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Azuredesk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Engagement Management , as the business use cases that they have been most satisfied while using Azuredesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail |
4.83/5 ★ |
"...Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting...." Peer review |
| Knowledge Management with E-Mail |
4.95/5 ★ |
"...but it also have option for creating knowledge base which i great...." Peer review by Administrator |
| creating knowledge base |
3.63/5 ★ |
"...but it also have option for creating knowledge base which i great...." Peer review by Administrator |
| Engagement Management with E-Mail |
4.54/5 ★ |
"...Get insightful Reports on your customers interactions as well as your Agents/Team performance. ..." Customer Service and Helpdesk Ticket Software |
| engaging and following up |
3.69/5 ★ |
"...Gone are tracking emails and follow up where key content and repetitive messages can be easily captured for future use...." Peer review by Nick L |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail |
4.83/5 ★ |
"...Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting...." Peer review |
|
| Knowledge Management with E-Mail |
4.95/5 ★ |
"...but it also have option for creating knowledge base which i great...." Peer review by Administrator |
|
| creating knowledge base |
4.95/5 ★ |
| Engagement Management with E-Mail |
4.54/5 ★ |
"...Get insightful Reports on your customers interactions as well as your Agents/Team performance. ..." Customer Service and Helpdesk Ticket Software |
|
| engaging and following up |
4.54/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 535 insights from peers and experts to help you assess how these Azuredesk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Azuredesk
What is Azuredesk?
What is Azuredesk used for?
What are the top features of Azuredesk?
Who uses Azuredesk?
What are Azuredesk alternatives?
Popular Business Setting
for Azuredesk
Top Industries
- Information Technology and Services
- Computer Software
- Management Consulting
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Azuredesk to Enhance customer relationships and Acquire customers
Azuredesk Alternatives
Peer and Expert Opinion on Features
for Azuredesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (88) |
| Dashboard | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (88) |
| Dashboard | Read Reviews (7) |
IT and Other Capabilities
for Azuredesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (20) |
| Data Import | Read Reviews (50) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (20) |
| Data Import | Read Reviews (50) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (189) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (189) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (36) |
Software Failure Risk Guidance
?for Azuredesk
Overall Risk Meter
Top Failure Risks for Azuredesk
Vendor Profile Details
Company Name
Azuredesk
Company Website
https://azuredesk.co/HQ Location
Employees
11-50
Social
Financials
PRIVATE
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