Azuredesk Overview

Azuredesk.co offers customer service and helpdesk ticket software for small businesses and fast-growing companies. A free trial is available.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using Azuredesk.

Other use cases:

  • Collaboration
  • Measuring Customer Satisfaction
  • Training & Onboarding
  • Workflow Management
  • Tracking & Monitoring Communications
  • Sales Call Management
  • Digital Signature
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Azuredesk.

Other priorities:

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Azuredesk Use-Cases and Business Priorities: Customer Satisfaction Data

Azuredesk works with different mediums / channels such as E-Mail, Social Media, and Twitter,

Azuredesk's features include Ticketing, and Dashboard.

Reviews

"...AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets...." Peer review

Azuredesk, osTicket, Jitbit Helpdesk, Cayzu Help Desk, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Azuredesk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Azuredesk is popular in Information Technology And Services, Computer Software, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Azuredesk Use Cases

What solutions does Azuredesk provide for Helpdesk Management?

How can Azuredesk enhance your Knowledge Management process?

How does Azuredesk address your Engagement Management Challenges?

How does Azuredesk facilitate Collaboration?

What benefits does Azuredesk offer for Measuring Customer Satisfaction?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Azuredesk solved their Help Desk needs. Cuspera uses 535 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for Azuredesk

What is Azuredesk?

Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size.

Azuredesk software includes tools for ticket management provided with categorization tags for handling high ticket volumes, a knowledge base for handling customer questions.. The Report charts feature provides reports on metrics against different filters

Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.

What is Azuredesk used for?

Azuredesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Engagement Management .

What are the top features of Azuredesk?

Ticketing, Dashboard are some of the top features of Azuredesk.

Who uses Azuredesk?

Azuredesk is used by Information Technology And Services, Computer Software and Management Consulting among other industries.

What are Azuredesk alternatives?

OsTicket, Jitbit Helpdesk, Cayzu Help Desk and CRMdesk are popular alternatives for Azuredesk.
lightning

Peers used Azuredesk for helpdesk management and knowledge management

Azuredesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.29/5 ★

Read Reviews (4)
Custom Reports

3.48/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.29/5 ★

Read Reviews (4)
Custom Reports

3.48/5 ★

Read Reviews (36)

Software Failure Risk Guidance

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for Azuredesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Azuredesk

Azuredesk Profile

Company Name

Azuredesk

Company Website

https://azuredesk.co/

HQ Location

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE