Azuredesk Overview

Here’s the scoop on Azuredesk! We've gathered over 535 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Azuredesk, osTicket, Jitbit Helpdesk, Cayzu Help Desk, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Azuredesk is right for your needs? Our Cuspera AI engine can evaluate how Azuredesk fits your specific business needs, industry, and context. Get your personalized assessment report today.

Azuredesk supports business activities such as:

  • Helpdesk Management
  • Knowledge Management
  • Engagement Management
  • Collaboration
  • Measuring Customer Satisfaction

Azuredesk can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use E-Mail Social Media and Twitter for these needs. As a solution, Azuredesk's capabilities include Ticketing, and Dashboard.

Azuredesk Information Technology and Services Vertical is its biggest customer base.

Reviews

"...We never knew the importance of IT help desk software until we got one, and got the right one...." Peer review by Administrator

Azuredesk Reviews

11 buyers and buying teams have used Cuspera to assess how well Azuredesk solved their Help Desk needs. Cuspera uses 535 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Azuredesk.

Use Cases

Peers recommend Helpdesk Management , Knowledge Management , Engagement Management , as the business use cases that they have been most satisfied while using Azuredesk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with E-Mail

4.83/5

Read Reviews (66)

"...We never knew the importance of IT help desk software until we got one, and got the right one...."
Knowledge Management with E-Mail

4.95/5

Read Reviews (32)

"...Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us...."
creating knowledge base

3.63/5

Read Reviews (1)

"...(AzureDesk also provides the ability for users to create a knowledge base for its customers to check out before contacting support staff, as well.) ..."
Engagement Management with E-Mail

4.54/5

Read Reviews (6)

"...That is, AzureDesk doesn t provide much more than surface-level data on customer engagements and interactions, and it doesn t allow users to go too far into the past to retrieve previously-collected data, either...." 9 of the Best Zendesk Competitors and Alternatives
engaging and following up

3.69/5

Read Reviews (1)

"...Gone are tracking emails and follow up where key content and repetitive messages can be easily captured for future use...."
PEER EXPERIENCES
Helpdesk Management with E-Mail

4.83/5

Read Reviews (66)

"...We never knew the importance of IT help desk software until we got one, and got the right one...." Peer review by Administrator
Knowledge Management with E-Mail

4.95/5

Read Reviews (32)

"...Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us...." Peer review by Trent L., Management Consultant, Management Consulting
creating knowledge base

4.95/5

Read Reviews (1)

Engagement Management with E-Mail

4.54/5

Read Reviews (6)

"...That is, AzureDesk doesn t provide much more than surface-level data on customer engagements and interactions, and it doesn t allow users to go too far into the past to retrieve previously-collected data, either...." 9 of the Best Zendesk Competitors and Alternatives
engaging and following up

4.54/5

Read Reviews (1)

12+ more Business Use Cases

Our AI advisor, Wyz, harnessed 535 insights from peers and experts to help you assess how these Azuredesk use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for Azuredesk

What is Azuredesk?

Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size.

What is Azuredesk used for?

Azuredesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Engagement Management .

What are the top features of Azuredesk?

Ticketing, Dashboard are some of the top features of Azuredesk.

Who uses Azuredesk?

Azuredesk is used by Information Technology And Services, Computer Software and Management Consulting among other industries.

What are Azuredesk alternatives?

OsTicket, Jitbit Helpdesk, Cayzu Help Desk and CRMdesk are popular alternatives for Azuredesk.

Popular Business Setting

for Azuredesk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used Azuredesk to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Azuredesk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.06/5

Read Reviews (88)
Dashboard

2.85/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Ticketing

4.06/5

Read Reviews (88)
Dashboard

2.85/5

Read Reviews (7)

IT and Other Capabilities

for Azuredesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (20)
Data Import

3.91/5

Read Reviews (50)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.21/5

Read Reviews (20)
Data Import

3.91/5

Read Reviews (50)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.75/5

Read Reviews (189)
Email Support

4.44/5

Read Reviews (14)
Phone Support

4.44/5

Read Reviews (11)
Chat Support

4.42/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.75/5

Read Reviews (189)
Email Support

4.44/5

Read Reviews (14)
Phone Support

4.44/5

Read Reviews (11)
Chat Support

4.42/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.29/5

Read Reviews (4)
Custom Reports

3.48/5

Read Reviews (36)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.29/5

Read Reviews (4)
Custom Reports

3.48/5

Read Reviews (36)

Software Failure Risk Guidance

?

for Azuredesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Azuredesk

Vendor Profile Details

Company Name

Azuredesk

Company Website

https://azuredesk.co/

HQ Location

Employees

11-50

Social

Financials

PRIVATE