HubSpot Service Hub: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: HubSpot Service Hub
Brand: HubSpot Service Hub
Rating: 4.35 (3043 reviews)

4.35 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3043)

Customer service software to answer customer queries and issues.

AI Powered

HubSpot Service Hub Overview

HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.

Use Cases

Customers recommend Knowledge Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using HubSpot Service Hub.

Other use cases:

Engagement Management
Workflow Management
Training & Onboarding
Communication Management
Contact List Management
Generation Of New Leads
Call Recording

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot Service Hub.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Improve Internal Communications
Improve ROI
Launch New Products
Improve Consistency
Scale Best Practices
Improve Efficiency
Improve Visibility
Establish Thought Leadership
Grow Market Share
Improve Brand Engagement

See all business priorities See less business priorities

HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data

HubSpot Service Hub works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

HubSpot Service Hub's features include Ticketing, Feedback Surveys, Recording, etc. and HubSpot Service Hub support capabilities include Chat Support, Phone Support, Email Support, etc. also HubSpot Service Hub analytics capabilities include Analytics, and Custom Reports.

Reviews

"A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools." - Doug Dotts

HubSpot Service Hub, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for HubSpot Service Hub

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

HubSpot Service Hub is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on HubSpot Service Hub Use Cases

How efficiently Does HubSpot Service Hub manage your Knowledge Management?

HubSpot Service Hub's Knowledge Base feature allows for easy setup, appealing user interface, and customization. Users can store frequently asked questions and self-serve information in a professional-looking format, which can be accessed on both web and mobile devices. The Knowledge Base lacks flexibility compared to other parts of the tool, such as the inability to have multiple knowledge bases or extensive customization options.

"...The fact that our knowledge base (part of HubSpot Service Hub) is part of our website is invaluable...." Peer review by Kenny P, President

Read Reviews

What benefits does HubSpot Service Hub offer for Customer Feedback Management?

HubSpot Service Hub facilitates customer feedback management through surveys and insights. This tool enables businesses to collect, analyze, and track customer feedback, including NPS scores, and automate feedback collection. However, the feedback survey functionality is limited in terms of the number of questions per survey.

"...They re also constantly improving that number by asking for customer feedback and using the data to make positive adjustments...." Case Study Dake Corp

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What makes HubSpot Service Hub ideal for Helpdesk Management?

What Are the key features of HubSpot Service Hub for Engagement Management?

HubSpot Service Hub streamlines customer interaction management, enabling tracking of interactions, follow-up processes, and engagement. It improves visibility into customer journeys and facilitates team accountability. The platform's analytical capabilities for user interaction data are limited.

"...Live Chat lets you interact with customers 24/7, instantly...." How to Deliver Great Customer Experiences with HubSpot s Service Hub

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How efficiently Does HubSpot Service Hub manage your Workflow Management?

HubSpot Service Hub offers robust workflow management capabilities, allowing users to automate tasks, create tickets, and manage customer interactions efficiently. These workflows are customizable and can be tailored to meet specific business needs. However, the workflow functionality can sometimes be buggy, and some features, such as team management and ticket forms, lack flexibility.

"...It's categorization and click/drag feature of kb articles, ease of publishing, case workflow visualization. ...." Peer review by Dan L., Partner Account Manager, Medical Devices

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49+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well HubSpot Service Hub solved their Help Desk needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Doug Dotts Director of Client Outcomes Unific	A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts
Zola Enkhbold Director of Marketing BidMed	Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable about her work! Thank you HubSpot! Testimonial By Zola Enkhbold
Claes Friberg Partner QBank	HubSpot is a great tool and it's helping us to grow our business. We've enjoyed working with the onboarding and services teams, and they've both helped coach us to inbound marketing success. Testimonial By Claes Friberg

CUSTOMERS	TESTIMONIALS
Doug Dotts Director of Client Outcomes Unific	A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts
Zola Enkhbold Director of Marketing BidMed	Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable about her work! Thank you HubSpot! Testimonial By Zola Enkhbold
Claes Friberg Partner QBank	HubSpot is a great tool and it's helping us to grow our business. We've enjoyed working with the onboarding and services teams, and they've both helped coach us to inbound marketing success. Testimonial By Claes Friberg

Case Studies

Education

CASE STUDY Le Wagon

Le Wagon used HubSpot's CAPI integration to deliver more targeted content. The challenge was to improve content targeting for their audience. HubSpot's platform helped Le Wagon automate and personali...ze their marketing. As a result, Le Wagon provided more relevant content to users. This improved their marketing effectiveness. The case highlights the benefits of using HubSpot for content targeting in the education sector.

Hospitality

CASE STUDY me&u

me&u used HubSpot and AWS to grow from an Australian startup to a global leader in mobile ordering and payments for hospitality. The company faced the challenge of scaling during the COVID-19 pandemi...c. They used AWS for reliable hosting, scalability, and technical support. This helped them serve over 6,000 venues and 13 million users. me&u raised over $100 million AUD and became a household name in Australia and beyond.

Financial Services

CASE STUDY Papaya Global

Papaya Global uses HubSpot and AWS to automate marketing and support rapid growth. The marketing team relies on HubSpot Marketing Hub for automation, data integration, and reporting. This helps them ...run targeted campaigns and manage a large ABM system with a small team. Automation and easy onboarding let them scale operations efficiently. HubSpot's flexibility and AWS's cloud infrastructure support compliance and resilience as Papaya Global grows.

CASE STUDY IN-18

HubSpot Starter Customer Platform helped IN-18 find ideal clients and get paid faster. IN-18 used HubSpot to improve sales and marketing. The platform made it easier to reach new customers. IN-18 was... able to speed up payments. The solution helped organize customer data and automate tasks. This led to better business results for IN-18.

Information Technology and Services

CASE STUDY Scrums.com

Scrums.com used HubSpot Sales Workspace to speed up customer development. They closed deals 50% faster after using the platform. The solution helped them organize sales and improve team performance. ...This led to faster growth and better results for their business.

CASE STUDY 2030 Builders

2030 Builders used HubSpot to grow sales and get paid faster. They faced challenges in managing sales and payments. HubSpot provided an all-in-one platform for marketing, sales, and customer service.... With HubSpot, 2030 Builders improved their sales process and payment speed. The solution helped them organize customer data and automate key tasks. As a result, they saw faster payments and better sales outcomes.

HubSpot Starter Customer Platform Walkthrough (New Release!)

Frequently Asked Questions(FAQ)

for HubSpot Service Hub

What is HubSpot Service Hub?

HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction.

Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.

Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.

What is HubSpot Service Hub used for?

HubSpot Service Hub is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Customer Feedback Management and Helpdesk Management .

What are the top features of HubSpot Service Hub?

Ticketing, Feedback surveys and Recording are some of the top features of HubSpot Service Hub.

Who uses HubSpot Service Hub?

HubSpot Service Hub is used by Computer Software, Information Technology And Services and Education among other industries.

What are HubSpot Service Hub alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for HubSpot Service Hub.

Where is HubSpot Service Hub located?

HubSpot Service Hub is headquartered at 25 First Street, 2nd Floor Cambridge, MA 02141 United States.

Peers used HubSpot Service Hub for knowledge management and customer feedback management

HubSpot Service Hub Competitors

More HubSpot Service Hub Alternatives...

HubSpot Service Hub Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.32/5 ★ Read Reviews (5)
Analytics	4.06/5 ★ Read Reviews (37)
Custom Reports	3.53/5 ★ Read Reviews (247)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.32/5 ★ Read Reviews (5)
Analytics	4.06/5 ★ Read Reviews (37)
Custom Reports	3.53/5 ★ Read Reviews (247)

HubSpot Service Hub Integrations

HubSpot Service Hub integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.50/5 ★

Read Reviews (87)

Data Import

4.04/5 ★

Read Reviews (194)

Few API Integrations for HubSpot Service Hub

Proof

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

FireText

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for HubSpot Service Hub

Overall Risk Meter

Low Medium High

Top Failure Risks for HubSpot Service Hub

HubSpot, Inc News

Product 04/06/2025

HubSpot Launches First CRM Deep Research Connector to ChatGPT - CMS Wire

HubSpot has introduced its first CRM deep research connector for ChatGPT, enabling users to access and analyze customer relationship data directly within the ChatGPT environment. This integration streamlines customer insights, allowing marketing and sales teams to leverage AI-driven research and automation for enhanced decision-making and customer engagement.

Partnership 28/05/2025

Matrixpoint Consulting Joins Hubspot's Solutions Partner - MarketScreener

Matrixpoint Consulting has joined the HubSpot Solutions Partner Program, expanding HubSpot's network of certified partners. This collaboration enables Matrixpoint to offer HubSpot's CRM and marketing automation solutions to its clients, enhancing digital transformation and customer engagement capabilities.

Product 26/05/2025

HubSpot Expanding Breeze Customer Agent

Product 20/05/2025

14 HubSpot updates from April 2025 you dont want to miss

HubSpot has introduced a new integration that lets marketers host HubSpot contentsuch as blogs, landing pages, and case studieson a subfolder of their WordPress site using the HubSpot WordPress plugin. This update helps improve SEO by keeping content on the main domain instead of a subdomain, making it easier to leverage existing backlinks.

HubSpot, Inc Profile

Company Name

HubSpot, Inc

Company Website

https://www.hubspot.com/

Year Founded

2006

HQ Location

25 First Street, 2nd Floor Cambridge, MA 02141 United States

Employees

1001-5000

Social

Financials

IPO

HubSpot Service Hub: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer service software to answer customer queries and issues.

Failure Risk for HubSpot Service Hub ?

HubSpot Service Hub Overview

Use Cases

Business Priorities

HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on HubSpot Service Hub Use Cases

How efficiently Does HubSpot Service Hub manage your Knowledge Management?

What benefits does HubSpot Service Hub offer for Customer Feedback Management?

What makes HubSpot Service Hub ideal for Helpdesk Management?

What Are the key features of HubSpot Service Hub for Engagement Management?

How efficiently Does HubSpot Service Hub manage your Workflow Management?

49+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Le Wagon

CASE STUDY me&u

CASE STUDY Papaya Global

CASE STUDY IN-18

CASE STUDY Scrums.com

CASE STUDY 2030 Builders

Video

HubSpot Starter Customer Platform Walkthrough (New Release!)

Frequently Asked Questions(FAQ)

What is HubSpot Service Hub?

What is HubSpot Service Hub used for?

What are the top features of HubSpot Service Hub?

Who uses HubSpot Service Hub?

What are HubSpot Service Hub alternatives?

Where is HubSpot Service Hub located?

Peers used HubSpot Service Hub for knowledge management and customer feedback management

HubSpot Service Hub Competitors

HubSpot Service Hub Features

HubSpot Service Hub Integrations

Slack

Aweber

Tonkean

Sharpspring

Zapier

Proof

FireText

Pastel

Tubular

Seismic

Software Failure Risk Guidance

HubSpot, Inc News

HubSpot Launches First CRM Deep Research Connector to ChatGPT - CMS Wire

Matrixpoint Consulting Joins Hubspot's Solutions Partner - MarketScreener

HubSpot Expanding Breeze Customer Agent

14 HubSpot updates from April 2025 you dont want to miss

HubSpot, Inc Profile

Get a personalised risk report for HubSpot Service Hub

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