HubSpot Service Hub: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: HubSpot Service Hub
Brand: HubSpot Service Hub
Rating: 4.35 (3043 reviews)

4.35 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3043)

Customer service software to answer customer queries and issues.

AI Powered

HubSpot Service Hub Overview

HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.

Use Cases

Customers recommend Knowledge Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using HubSpot Service Hub.

Other use cases:

Engagement Management
Workflow Management
Training & Onboarding
Communication Management
Contact List Management
Generation Of New Leads
Call Recording

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot Service Hub.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Improve Internal Communications
Improve ROI
Launch New Products
Improve Consistency
Scale Best Practices
Improve Efficiency
Improve Visibility
Establish Thought Leadership
Grow Market Share
Improve Brand Engagement

See all business priorities See less business priorities

HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data

HubSpot Service Hub works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

HubSpot Service Hub's features include Ticketing, Feedback Surveys, Recording, etc. and HubSpot Service Hub support capabilities include Chat Support, Phone Support, Email Support, etc. also HubSpot Service Hub analytics capabilities include Analytics, and Custom Reports.

Reviews

"A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools." - Doug Dotts

HubSpot Service Hub, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for HubSpot Service Hub

Top Industries

Computer Software
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

HubSpot Service Hub is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on HubSpot Service Hub Use Cases

What makes HubSpot Service Hub ideal for Knowledge Management?

HubSpot Service Hub's Knowledge Base feature allows for easy setup, appealing user interface, and customization. Users can store frequently asked questions and self-serve information in a professional-looking format, which can be accessed on both web and mobile devices. The Knowledge Base lacks flexibility compared to other parts of the tool, such as the inability to have multiple knowledge bases or extensive customization options.

"...As mentioned previously, the knowledge base has also been a game changer for us to keep FAQ organized, and be able to do some in depth analysis on what our customers/website visitors are searching for, and what we can better help them with...." Peer review by Shelby L, Marketing Content Specialist

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What Are the key features of HubSpot Service Hub for Customer Feedback Management?

HubSpot Service Hub facilitates customer feedback management through surveys and insights. This tool enables businesses to collect, analyze, and track customer feedback, including NPS scores, and automate feedback collection. However, the feedback survey functionality is limited in terms of the number of questions per survey.

"...I think they just need more time to further develop with the feedback from customers. ...." Peer review by Mandi S., IT Support Manager, Information Technology and Services

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How can HubSpot Service Hub optimize your Helpdesk Management Workflow?

What solutions does HubSpot Service Hub provide for Engagement Management?

HubSpot Service Hub streamlines customer interaction management, enabling tracking of interactions, follow-up processes, and engagement. It improves visibility into customer journeys and facilitates team accountability. The platform's analytical capabilities for user interaction data are limited.

"...We are now able to better track customer data and inquiries and follow-up with them for efficiently and effectively...." Peer review by Kylie T, Account Manager

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How does HubSpot Service Hub facilitate Workflow Management?

HubSpot Service Hub offers robust workflow management capabilities, allowing users to automate tasks, create tickets, and manage customer interactions efficiently. These workflows are customizable and can be tailored to meet specific business needs. However, the workflow functionality can sometimes be buggy, and some features, such as team management and ticket forms, lack flexibility.

"...If your customer volumes are lower, or if you were willing to work with customizing the tool internally or with a consultant, the Hubspot ticketing system could probably work for you and integrate extremely well with Hubspots powerful workflows and ease of use on CRM tools...." Peer review by Brendan W

Read Reviews

11 buyers and buying teams have used Cuspera to assess how well HubSpot Service Hub solved their Help Desk needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Doug Dotts Director of Client Outcomes Unific	A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts
Kyle Harder Rider Support Lead Santa Cruz	The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. Testimonial By Kyle Harder
Kapil Arora Founder TransFunnel	Most of the automation tools in the market we considered were good for outbound email marketing, but from an Inbound Marketing perspective, none were as good as HubSpot. Those options were also better suited to enterprise companies. Testimonial By Kapil Arora

CUSTOMERS	TESTIMONIALS
Doug Dotts Director of Client Outcomes Unific	A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts
Kyle Harder Rider Support Lead Santa Cruz	The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. Testimonial By Kyle Harder
Kapil Arora Founder TransFunnel	Most of the automation tools in the market we considered were good for outbound email marketing, but from an Inbound Marketing perspective, none were as good as HubSpot. Those options were also better suited to enterprise companies. Testimonial By Kapil Arora

Case Studies

CASE STUDY IN-18

HubSpot Starter Customer Platform helped IN-18 find ideal clients and get paid faster. IN-18 used HubSpot to improve sales and marketing. The platform made it easier to reach new customers. IN-18 was... able to speed up payments. The solution helped organize customer data and automate tasks. This led to better business results for IN-18.

Information Technology and Services

CASE STUDY Scrums.com

Scrums.com used HubSpot Sales Workspace to speed up customer development. They closed deals 50% faster after using the platform. The solution helped them organize sales and improve team performance. ...This led to faster growth and better results for their business.

Financial Services

CASE STUDY Papaya Global

Papaya Global uses HubSpot and AWS to automate marketing and support rapid growth. The marketing team relies on HubSpot Marketing Hub for automation, data integration, and reporting. This helps them ...run targeted campaigns and manage a large ABM system with a small team. Automation and easy onboarding let them scale operations efficiently. HubSpot's flexibility and AWS's cloud infrastructure support compliance and resilience as Papaya Global grows.

Education

CASE STUDY Le Wagon

Le Wagon used HubSpot's CAPI integration to deliver more targeted content. The challenge was to improve content targeting for their audience. HubSpot's platform helped Le Wagon automate and personali...ze their marketing. As a result, Le Wagon provided more relevant content to users. This improved their marketing effectiveness. The case highlights the benefits of using HubSpot for content targeting in the education sector.

CASE STUDY 2030 Builders

2030 Builders used HubSpot to grow sales and get paid faster. They faced challenges in managing sales and payments. HubSpot provided an all-in-one platform for marketing, sales, and customer service.... With HubSpot, 2030 Builders improved their sales process and payment speed. The solution helped them organize customer data and automate key tasks. As a result, they saw faster payments and better sales outcomes.

Hospitality

CASE STUDY me&u

me&u used HubSpot and AWS to grow from an Australian startup to a global leader in mobile ordering and payments for hospitality. The company faced the challenge of scaling during the COVID-19 pandemi...c. They used AWS for reliable hosting, scalability, and technical support. This helped them serve over 6,000 venues and 13 million users. me&u raised over $100 million AUD and became a household name in Australia and beyond.

HubSpot Starter Customer Platform Walkthrough (New Release!)

Frequently Asked Questions(FAQ)

for HubSpot Service Hub

What is HubSpot Service Hub?

HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction.

Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.

Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.

What is HubSpot Service Hub used for?

HubSpot Service Hub is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Customer Feedback Management and Helpdesk Management .

What are the top features of HubSpot Service Hub?

Ticketing, Feedback surveys and Recording are some of the top features of HubSpot Service Hub.

Who uses HubSpot Service Hub?

HubSpot Service Hub is used by Computer Software, Information Technology And Services and Education among other industries.

What are HubSpot Service Hub alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for HubSpot Service Hub.

Where is HubSpot Service Hub located?

HubSpot Service Hub is headquartered at 25 First Street, 2nd Floor Cambridge, MA 02141 United States.

Peers used HubSpot Service Hub for knowledge management and customer feedback management

HubSpot Service Hub Competitors

More HubSpot Service Hub Alternatives...

HubSpot Service Hub Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.32/5 ★ Read Reviews (5)
Analytics	4.06/5 ★ Read Reviews (37)
Custom Reports	3.53/5 ★ Read Reviews (247)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.32/5 ★ Read Reviews (5)
Analytics	4.06/5 ★ Read Reviews (37)
Custom Reports	3.53/5 ★ Read Reviews (247)

HubSpot Service Hub Integrations

HubSpot Service Hub integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.50/5 ★

Read Reviews (87)

Data Import

4.04/5 ★

Read Reviews (194)

Few API Integrations for HubSpot Service Hub

Lessonly

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for HubSpot Service Hub

Overall Risk Meter

Low Medium High

Top Failure Risks for HubSpot Service Hub

HubSpot, Inc News

Partnership 21/08/2025

Wendt Partners Becomes First HubSpot Elite Partner to Join Profoundly (www.profound.ly)

Wendt Partners, a HubSpot Elite Solutions Partner, has joined Profoundly, an online marketplace connecting HubSpot experts with clients. This partnership enhances global support and expertise within the HubSpot ecosystem, aiming to improve efficiency and ROI for users.

Financial 04/08/2025

HubSpot Inc. Earnings Report: Key Insights and Expectations - IndexBox

HubSpot Inc. is set to release its earnings report, with analysts projecting a 16% year-on-year revenue growth to $739.3 million. This follows a previous quarter where HubSpot exceeded revenue expectations by 2%, achieving a 15.7% annual growth. Despite the positive outlook, HubSpot's stock has declined by 7.8% over the past month.

Partnership 04/08/2025

Will Integrating MANTL and HubSpot Reshape Alkami Technology's (ALKT) Competitive ...

Alkami Technology has integrated MANTL and HubSpot to enhance its cross-sell strategy in digital banking. This integration aims to enable financial institutions to execute personalized, data-driven campaigns, potentially boosting Alkami's platform capabilities and client engagement. However, successful integration of MANTL remains crucial to avoid execution challenges.

Product 29/07/2025

HubSpot launches a CRM connector for Anthropic Claude. Here's why

HubSpot has launched a CRM connector for Anthropic Claude, enhancing its integration with large language models. This new connector allows users to access and visualize HubSpot CRM data, including contacts, companies, and deals, across all Claude versions. Unlike the ChatGPT connector, Claude can create data visualizations, offering a unique advantage. HubSpot's continued integration with AI models underscores its commitment to leading in the AI-driven business tools space.

HubSpot, Inc Profile

Company Name

HubSpot, Inc

Company Website

https://www.hubspot.com/

Year Founded

2006

HQ Location

25 First Street, 2nd Floor Cambridge, MA 02141 United States

Employees

1001-5000

Social

Financials

IPO

HubSpot Service Hub: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer service software to answer customer queries and issues.

Failure Risk for HubSpot Service Hub ?

HubSpot Service Hub Overview

Use Cases

Business Priorities

HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on HubSpot Service Hub Use Cases

What makes HubSpot Service Hub ideal for Knowledge Management?

What Are the key features of HubSpot Service Hub for Customer Feedback Management?

How can HubSpot Service Hub optimize your Helpdesk Management Workflow?

What solutions does HubSpot Service Hub provide for Engagement Management?

How does HubSpot Service Hub facilitate Workflow Management?

Customer Testimonials

Case Studies

CASE STUDY IN-18

CASE STUDY Scrums.com

CASE STUDY Papaya Global

CASE STUDY Le Wagon

CASE STUDY 2030 Builders

CASE STUDY me&u

Video

HubSpot Starter Customer Platform Walkthrough (New Release!)

Frequently Asked Questions(FAQ)

What is HubSpot Service Hub?

What is HubSpot Service Hub used for?

What are the top features of HubSpot Service Hub?

Who uses HubSpot Service Hub?

What are HubSpot Service Hub alternatives?

Where is HubSpot Service Hub located?

Peers used HubSpot Service Hub for knowledge management and customer feedback management

HubSpot Service Hub Competitors

HubSpot Service Hub Features

HubSpot Service Hub Integrations

Slack

Zapier

idev CMS

Aweber

Sharpspring

Lessonly

Seismic Knowledge

Tremendous

KONNEKTIVE CRM

Pastel

Software Failure Risk Guidance

HubSpot, Inc News

Wendt Partners Becomes First HubSpot Elite Partner to Join Profoundly (www.profound.ly)

HubSpot Inc. Earnings Report: Key Insights and Expectations - IndexBox

Will Integrating MANTL and HubSpot Reshape Alkami Technology's (ALKT) Competitive ...

HubSpot launches a CRM connector for Anthropic Claude. Here's why

HubSpot, Inc Profile