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Product Business Settings
HubSpot Service Hub is popular in Computer Software, Information Technology And Services, and Education industries and is widely used by Small Business, Mid Market, and Enterprise.
Integrations
HubSpot Service Hub Product Overview
HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.
How satisfied the customers are with HubSpot Service Hub use-cases
Reviews
"The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, s...tay organized, and solve customer issues quickly. Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that." - Kyle Harder
"Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable abo...ut her work! Thank you HubSpot!" - Zola Enkhbold
HubSpot Service Hub Customer Insights, Testimonials and Case Studies
How efficiently Does HubSpot Service Hub manage your Knowledge Management?
What benefits does HubSpot Service Hub offer for Customer Feedback Management?
How does HubSpot Service Hub facilitate Helpdesk Management?
How can HubSpot Service Hub enhance your Engagement Management process?
How can HubSpot Service Hub optimize your Workflow Management Workflow?
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction.
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
What is HubSpot Service Hub used for?
What are the top features of HubSpot Service Hub?
Who uses HubSpot Service Hub?
What are HubSpot Service Hub alternatives?
Where is HubSpot Service Hub located?
11 buyers and buying teams have used Cuspera to assess how well HubSpot Service Hub solved their Help Desk needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. |
|
Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable about her work! Thank you HubSpot! Testimonial By Zola Enkhbold |
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Most of the automation tools in the market we considered were good for outbound email marketing, but from an Inbound Marketing perspective, none were as good as HubSpot. Those options were also better suited to enterprise companies. Testimonial By Kapil Arora |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kyle Harder Rider Support Lead Santa Cruz |
The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. |
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Zola Enkhbold Director of Marketing BidMed |
Getting HubSpot for our company was a wise decision and we already see great results from it. Our implementation specialist went above and beyond to get us onboarded successfully and efficiently. She was well prepared and extremely knowledgeable about her work! Thank you HubSpot! Testimonial By Zola Enkhbold |
|
Kapil Arora Founder TransFunnel |
Most of the automation tools in the market we considered were good for outbound email marketing, but from an Inbound Marketing perspective, none were as good as HubSpot. Those options were also better suited to enterprise companies. Testimonial By Kapil Arora |
HubSpot Starter Customer Platform Walkthrough (New Release!)
Peers used HubSpot Service Hub for knowledge management and customer feedback management
HubSpot Service Hub Competitors
HubSpot Service Hub Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
HubSpot Service Hub Integrations
HubSpot Service Hub integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot Service Hub
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for HubSpot Service Hub
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
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