FireText: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

FireText SMS marketing helped Alan Lawrence Hairdressers reach more customers. The salon wanted to increase contact and bring back lapsed clients. They sent exclusive SMS offers to their growing mobile database. Each week, about 20% of bookings mention the SMS code. Daily bookings and customer returns increased thanks to regular SMS campaigns.
FireText SMS Marketing and Zapier help Classroom Medics automate communication. They use Keap and FireText to send instant SMS confirmations to event attendees and website enquirers. This setup collects contact details and sends info packs quickly. The team finds the integration easy to use. It saves them time and makes their business look professional.
FireText SMS marketing helped Neom Organics boost their 28 Day Happiness programme. Neom wanted a new way to talk to customers and keep them engaged. They sent motivational SMS messages with tips and reminders. Customers liked the simple and quick messages. The campaign had a very low drop out rate. 92% of customers felt happier after the programme.
FireText helped Love Hemp improve their SMS marketing. Love Hemp wanted to give customers a choice between email and SMS. They faced challenges reaching customers in the CBD industry. With FireText, they sent targeted SMS campaigns, like a 40% off sale to 4,000 contacts. This campaign drove 10% of their monthly revenue. SMS became their fourth-highest revenue channel. Love Hemp found FireText easy to use and praised its customer service.
FireText helped CKW Chartered Certified Accountants save time on client communications. Before FireText, the team spent two to three hours each month chasing clients for VAT return information by email and phone. Using FireText SMS, they now spend about two minutes a month on the same task. Clients respond faster and appreciate the reminders. The platform's delivery reports show message success, and staff no longer use personal phones for work messages.
FireText helped Tails.com boost their referral program using SMS marketing. Tails.com wanted to increase awareness and sign-ups for their referral scheme. They used FireText to send personalized SMS reminders to customers, including referral codes and dog names. The campaign led to an instant increase in referrals, with a 0.4% rise in referral rate on the first day. FireText's platform was easy to use and offered strong customer support.

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FireText Product Overview

FireText offers a user-friendly Bulk SMS platform designed to enhance customer communication and engagement. Businesses leverage this system to efficiently manage text marketing campaigns, aiming to increase sales, nurture customer relationships, and reduce churn. The platform's simplicity eliminates the complexity often associated with SMS marketing, allowing companies to broadcast updates and amaze customers with timely information. FireText positions itself as a leader in SMS marketing by focusing on ease of use and effective communication strategies, providing a competitive edge in customer interaction.