Real-World Case Studies and Customer Success Stories with FireText

FireText SMS marketing helped Little Nan's Cocktail Bar launch its new venue. The bar used FireText and Constant Contact to grow its email and SMS lists. They ran SMS keyword campaigns and competitio...ns to collect customer data. Over launch weekend, more than 200 people visited. Email subscribers grew by 19%, SMS database by 31%, and email click-through rates reached 10%. The campaign helped secure a permanent location for the bar.
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FireText SMS marketing helped Rugged London connect with customers in a personal way. David Northrop used SMS to ask for feedback and photos from clients. He offered a free meal to the first 30 repli...es. The campaign had a 97% delivery rate and a 23.9% click through rate. 117 images were sent back from 637 clients. Personal messages made customers more likely to respond.
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FireText SMS marketing helped Amey improve customer service for roadworks updates. Amey used inbound SMS numbers so residents could opt in for real-time notifications. This made it easy to send insta...nt updates about local projects. The team saw fewer customer calls asking for updates, saving time. The service was popular with both staff and customers and rolled out to more projects.
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FireText SMS marketing helped Harlyn Surf School boost repeat business. The school used auto-response texts for bookings and sent a 10% discount offer to past customers. They advertised a dedicated S...MS number on their website and printed materials. Chris Rea, the owner, converted nearly every text enquiry into a booking. After sending a campaign, he received a £300 booking within 8 minutes and kept 98.8% of subscribers on his list.
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FireText helped 4Networking improve membership renewals with SMS reminders. 4Networking needed a simple, cost-effective way to reach members about renewals. They sent weekly SMS messages to members w...hose memberships were about to expire. The messages were friendly and included a clear call to action. The process took only minutes each week. Membership renewals increased and staff saved time. The SMS service became a key part of their renewal program.
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FireText SMS marketing helped Partner to Succeed boost attendance at the Collaborate Cornwall business conference. The team collected mobile numbers at registration and sent pre-event reminders with ...venue details and post-event messages for feedback. The event started on time with no empty seats. Attendees praised the clear, helpful SMS communication. The organizer reported great feedback on customer service and communication.
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FireText helped CKW Chartered Certified Accountants save time on client communications. Before FireText, the team spent two to three hours each month chasing clients for VAT return information by ema...il and phone. Using FireText SMS, they now spend about two minutes a month on the same task. Clients respond faster and appreciate the reminders. The platform's delivery reports show message success, and staff no longer use personal phones for work messages.
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FireText SMS marketing helped Alan Lawrence Hairdressers reach more customers. The salon wanted to increase contact and bring back lapsed clients. They sent exclusive SMS offers to their growing mobi...le database. Each week, about 20% of bookings mention the SMS code. Daily bookings and customer returns increased thanks to regular SMS campaigns.
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FireText helps CoppaFeel! send monthly SMS reminders to over 120,000 people. CoppaFeel! switched to FireText for a reliable, easy-to-use platform that supports their growing message volume. The platf...orm offers features like trackable URLs, delivery reports, and message scheduling. CoppaFeel! maintains a delivery rate of over 95% and finds monthly reporting simple. The reminders help young people check their chests and raise awareness about breast cancer.
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FireText helped Surfers Against Sewage launch the Safer Seas Service using SMS alerts. The goal was to give real-time sewage alerts to beach-goers across the UK. Surfers Against Sewage used a keyword... opt-in system for users to get updates about their chosen beach. Thousands signed up for alerts covering 315 beaches. The SMS system lets people make safer choices about using the sea. The customer praised FireText for smooth delivery and reliable service.
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FireText helped Suicide Prevention UK (SP-UK) improve support for people in crisis. SP-UK struggled to share resources over the phone with callers in distress. FireText SMS let call handlers send saf...eguarding resources directly to people after calls. This made it easier for people to access help when ready. The team found FireText easy to use and efficient to manage, letting them focus on helping more people.
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FireText integrated with itris recruitment software for Diamond Recruitment Group. The goal was to keep in touch with candidates and provide instant reminders to casual workers. Diamond Recruitment G...roup needed a fast way to communicate shift changes and job opportunities to a temporary workforce of 2,000. The SMS integration allowed them to send messages directly from their CRM, saving time and making communication easier. The process is seamless, messages are sent instantly, and staff did not need to learn new software.
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FireText helped Veriam Dental Surgery save money and improve efficiency with SMS appointment reminders. The surgery switched from postal reminders costing £1 each to SMS at 5 pence per message. This ...change saved about £200 per month for one dentist. Staff found the system easy to use with templates for reminders. Most patients preferred the new text system. The switch also made sending reminders faster than writing cards and envelopes.
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FireText helped ClickMechanic improve communication with their network of mechanics. ClickMechanic needed a low-cost tool to reach mechanics quickly and free up their customer experience team. They c...hose FireText for its easy SMS features and live chat support. Using FireText, they sent bulk SMS updates without needing engineers. This reduced mechanic enquiries about app updates by 50%. The customer experience team could then focus on other work.
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FireText helped Paul Ainsworth's No.6 Restaurant use SMS marketing to announce an award nomination. The goal was to reach loyal customers and invite them to vote, boosting brand awareness. The team s...ent a personalized message to 16,643 people. The campaign achieved a 22.4% click-through rate, with 3,732 clicks and only one opt-out. The restaurant won both 'Best Restaurant Outside London' and 'Best Restaurant of the Year' awards after the campaign.
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FireText helped Harley Court Cosmetic Centres improve customer communication with SMS marketing. The clinic used FireText to send personalized birthday messages and appointment reminders. They schedu...led messages easily and saved time. Birthday texts included a gift voucher, encouraging repeat visits. Emma from Harley Court said more customers now use their birthday vouchers, boosting sales and repeat business. Customer feedback has been very positive.
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FireText helped Appt Health improve patient engagement for preventative healthcare appointments. Appt Health switched from another SMS provider to FireText for better data security and UK-based hosti...ng. The team used FireText’s API to set up a custom integration in just a few days. FireText’s support team guided Appt Health on deliverability and opt-outs. Appt Health now benefits from dedicated support and secure, reliable SMS communications.
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FireText SMS marketing helped Stars Gym in Battersea, London grow its membership. The gym wanted a fast, easy, and affordable way to reach prospects and boost sign-ups. They chose FireText because it... was simple to use and had a high open rate. The team sent targeted SMS offers to their database. As a result, Stars Gym saw a big increase in new memberships and more returning customers. They continue to use SMS campaigns with strong results.
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FireText helped Queen's University Belfast improve student registration. The university needed a better way to reach students and meet deadlines. Email was not working, so they switched to SMS remind...ers using FireText. The team sent about 60,000 text messages. After sending a text, over 500 students registered within one hour. SMS saved staff time and got better results than email.
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FireText SMS Marketing and Zapier help Classroom Medics automate communication. They use Keap and FireText to send instant SMS confirmations to event attendees and website enquirers. This setup colle...cts contact details and sends info packs quickly. The team finds the integration easy to use. It saves them time and makes their business look professional.
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FireText helped KidCoachApp reach parents with SMS marketing. KidCoachApp wanted a fast way to send questions to parents. Email and push notifications were not working well. FireText SMS let them sen...d short, direct messages. They ran a 20-day campaign with a 95% delivery rate and 10% click-through rate. This was much better than their email results. KidCoachApp found FireText support helpful and plans to use more SMS in the future.
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FireText SMS marketing helped PrettyLittleThing.com drive more traffic to their website. The marketing team wanted to increase purchases and reach their young audience on mobile. They used SMS with U...TM tracking and unique codes to measure results. They sent personalized messages about key promotions. They saw a click through rate above industry standard and a healthy uplift in incremental revenue from SMS promotions.
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FireText helped Love Hemp improve their SMS marketing. Love Hemp wanted to give customers a choice between email and SMS. They faced challenges reaching customers in the CBD industry. With FireText, ...they sent targeted SMS campaigns, like a 40% off sale to 4,000 contacts. This campaign drove 10% of their monthly revenue. SMS became their fourth-highest revenue channel. Love Hemp found FireText easy to use and praised its customer service.
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FireText SMS marketing helped Neom Organics boost their 28 Day Happiness programme. Neom wanted a new way to talk to customers and keep them engaged. They sent motivational SMS messages with tips and... reminders. Customers liked the simple and quick messages. The campaign had a very low drop out rate. 92% of customers felt happier after the programme.
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FireText SMS marketing helped UK Custom Plugs reach their young audience directly. The company wanted a fast, affordable way to contact customers after social media costs increased. They used SMS to ...send promotions to past buyers, tracking conversions with unique codes. The 'family' code campaign reached 4678 customers and 212 redeemed the offer, giving a 4.53% conversion rate. The setup was easy and FireText helped with international messaging.
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FireText helped Tails.com boost their referral program using SMS marketing. Tails.com wanted to increase awareness and sign-ups for their referral scheme. They used FireText to send personalized SMS ...reminders to customers, including referral codes and dog names. The campaign led to an instant increase in referrals, with a 0.4% rise in referral rate on the first day. FireText's platform was easy to use and offered strong customer support.
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FireText SMS helped GradCornwall keep in touch with job applicants. GradCornwall needed a fast, personal way to update candidates about job status. They used FireText to send automatic SMS alerts and... bulk campaigns. This saved time and made messages stand out from crowded email inboxes. GradCornwall found SMS easy to use and effective for job updates, interviews, and events.
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