Salesforce Community Cloud Overview

Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Use Cases

Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.

Other use cases:

  • Community Building
  • Contact List Management
  • Communication Management
  • Customer Case Management
  • Advertisement
  • Workflow Management
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.

Other priorities:

  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
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Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.

Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Categories: Web Portal , Community...." Peer review

Salesforce Community Cloud, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Community Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Human Resources

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Salesforce Community Cloud Use Cases

How can Salesforce Community Cloud enhance your Engagement Management process?

How efficiently Does Salesforce Community Cloud manage your Collaboration?

What solutions does Salesforce Community Cloud provide for Knowledge Management?

How can Salesforce Community Cloud enhance your Community Building process?

What makes Salesforce Community Cloud ideal for Contact List Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

Information Services

CASE STUDY BARC India

BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.

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Manufacturing

CASE STUDY Godrej & Boyce

Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.

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Manufacturing

CASE STUDY JSW Steel

JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.

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Information Technology and Services

CASE STUDY EXL

EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.

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Financial Services

CASE STUDY Bike Bazaar

Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.

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Consumer Goods

CASE STUDY Tata Consumer Products

Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.

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Frequently Asked Questions(FAQ)

for Salesforce Community Cloud

What is Salesforce Community Cloud used for?

Salesforce Community Cloud is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Knowledge Management .

What are the top features of Salesforce Community Cloud?

Personalization, Templates and Dashboard are some of the top features of Salesforce Community Cloud.

Who uses Salesforce Community Cloud?

Salesforce Community Cloud is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Salesforce Community Cloud alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Salesforce Community Cloud.

Where is Salesforce Community Cloud located?

Salesforce Community Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Community Cloud for engagement management and collaboration

Salesforce Community Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.37/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.37/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (86)

Software Failure Risk Guidance

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for Salesforce Community Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Community Cloud

Salesforce, Inc. News

M&A

Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal

Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.

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Partnership

Salesforce Once a Silicon Valley Rebel, Now an AI Revolutionary - CIOL

Salesforce is advancing its AI strategy by leveraging its $8 billion Informatica partnership to unify enterprise data and enhance trust in its AI-driven CRM solutions. This move positions Salesforce as a leader in integrating artificial intelligence across customer relationship management, enabling smarter automation and deeper insights for business users.

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Product

Copado Robotic Testing Debuts in AWS Marketplace, Enabling AI-powered, Salesforce ...

Copado Robotic Testing is now available in AWS Marketplace, offering AI-powered test automation for Salesforce applications. This release enables Salesforce customers to streamline testing workflows, accelerate release cycles, and improve software quality using Copado's cloud-based platform integrated with AWS.

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Customer

From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI

JPW Industries automated its order processing and customer service by deploying Salesforce Agentforce AI, in collaboration with RafterOne. The solution replaced manual workflows, accelerated order turnaround, and enabled 24/7 support. Salesforces AI-driven platform centralized knowledge for agents, improving efficiency and customer experience in the manufacturing tools sector.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO