Salesforce Community Cloud Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Community Cloud based on over 847 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Community Cloud, Khoros Communities, Discourse, inSided community, Hivebrite, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Community Cloud is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Community Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Community Cloud supports business activities such as:
- Engagement Management
- Collaboration
- Knowledge Management
- Community Building
- Contact List Management
Salesforce Community Cloud can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Improve Stakeholder Relations, Scale Best Practices, etc. It can help manage these activities if you use User Generated Content Blogs and Mobile for these needs. As a solution, Salesforce Community Cloud's capabilities include Personalization, Templates, Dashboard, etc.
Salesforce Community Cloud was founded in 1999. Computer Software Vertical is its biggest customer base.
Reviews
"...It allows our large user base the ability to interact with each other and increases their engagement and gives them more incentive to repeatedly visit our website and live the brand...." Peer review by Project Manager in Marketing
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Community Cloud.
Use Cases
Peers recommend Engagement Management , Collaboration , Knowledge Management , as the business use cases that they have been most satisfied while using Salesforce Community Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with User Generated Content and Blogs |
4.94/5 ★ |
"...It allows our large user base the ability to interact with each other and increases their engagement and gives them more incentive to repeatedly visit our website and live the brand...." Peer review by Project Manager in Marketing |
| engaging and following up |
4.95/5 ★ |
"...Customers always feels engaged using communities...." Peer review by Geetha Pendyala, Salesforce Developer, Baxter International Inc. |
| Collaboration with Mobile |
4.94/5 ★ |
"...The user can share the information, communicate with the client and collaborate internally for project and tasks in a personalized manner. ..." What are the Benefits of the Salesforce Community Cloud? |
| Knowledge Management with User Generated Content and Blogs |
4.47/5 ★ |
"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods |
| sharing knowledge |
3.42/5 ★ |
"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with User Generated Content and Blogs |
4.94/5 ★ |
"...It allows our large user base the ability to interact with each other and increases their engagement and gives them more incentive to repeatedly visit our website and live the brand...." Peer review by Project Manager in Marketing |
|
| engaging and following up |
4.94/5 ★ |
| Collaboration with Mobile |
4.94/5 ★ |
"...The user can share the information, communicate with the client and collaborate internally for project and tasks in a personalized manner. ..." What are the Benefits of the Salesforce Community Cloud? |
|
| Knowledge Management with User Generated Content and Blogs |
4.47/5 ★ |
"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods |
|
| sharing knowledge |
4.47/5 ★ |
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 847 insights from peers and experts to help you assess how these Salesforce Community Cloud use cases fit your Community Management needs.
Frequently Asked Questions(FAQ)
for Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Peers used Salesforce Community Cloud to Acquire customers and Enhance customer relationships
Salesforce Community Cloud Alternatives
Peer and Expert Opinion on Features
for Salesforce Community Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (27) |
| Templates | Read Reviews (16) |
| Dashboard | Read Reviews (13) |
| Recording | Read Reviews (13) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (27) |
| Templates | Read Reviews (16) |
| Dashboard | Read Reviews (13) |
| Recording | Read Reviews (13) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for Salesforce Community Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (69) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (69) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (145) |
| Chat Support | Read Reviews (11) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (145) |
| Chat Support | Read Reviews (11) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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