Salesforce Community Cloud Overview
Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.
Use Cases
Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.
Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.
Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It allows our employees to find the info that they need to help keep them engaged and productive at their respective positions...." Peer review by Verified User, Administrator in Information Technology, Consumer Goods
Peer review evidence (same sources as the product rating summary)
"...Through the power of CRM, each experience is personalized and intelligent, increasing customer satisfaction and partner engagement, and making it easier for companies to keep up with customer demands and maintain their competitive edge...." Salesforce Positioned as a Leader in 2019 Gartner Magic Quadrant for Digital Experience Platforms
"...It allows us to collaborate and connect with our customers and employees...." Peer review by Administrator in Information Technology
"...It has all the basics... a knowledge base, support & ticketing, and forums/discussions...." Peer review by Verified Reviewer, Computer Software
Salesforce Community Cloud, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.
Salesforce Community Cloud Customer wins, Customer success stories, Case studies
What Are the key features of Salesforce Community Cloud for Engagement Management?
How can Salesforce Community Cloud optimize your Collaboration Workflow?
What solutions does Salesforce Community Cloud provide for Knowledge Management?
How can Salesforce Community Cloud enhance your Community Building process?
Why is Salesforce Community Cloud the best choice for Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Indian businesses - Various - Very Large
Salesforce: Indian businesses roll out AI, Bengaluru tower planned - NewsBytes
Indian firms - Various Industries - Very Large
Indian firms moving AI from pilots towards deployment: Salesforce - PTI
Maxicare - Healthcare - Large
PH Salesforce talent must move up to AI architecture, tech founder says
Thames Valley Police and Hampshire & Isle of Wight Constabulary - Government Administration - Large
Frequently Asked Questions (FAQ)
What buyers ask before choosing Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Peers used Salesforce Community Cloud for engagement management and collaboration
Salesforce Community Cloud Competitors
Salesforce Community Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Salesforce Community Cloud Integrations
Salesforce Community Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Community Cloud
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
Salesforce, Inc. News
Snaps Specs Get an Enterprise Boost from Salesforce and Nvidia
Salesforce partners with Snap Inc. to integrate its Agentforce AI agents into Snap's Specs augmented-reality glasses for enterprise use. This integration aims to enhance hands-free workplace tasks in various environments, leveraging Salesforce's AI capabilities to provide practical applications for Snap's Specs in the enterprise market.
Salesforce and OpenAI Launch Missionforce to Revolutionize Government AI Operations
Salesforce and OpenAI have launched Missionforce, a new AI-driven platform designed to enhance government operations. The platform integrates OpenAI's models to improve efficiency and service delivery in government agencies. Missionforce includes features like the Policy Engine for rapid policy execution and tools for real-time operations management, aiming to streamline workflows and foster public-private partnerships.
Salesforce AIforce Makes the Agent the Enterprise UI — and Forces a Pricing Question
Salesforce introduced AIforce at Dreamforce 2026, a strategic brand that integrates Salesforce with external environments like Claude and Slack, using an agent-as-UI model. This shift challenges traditional per-seat pricing by offering consumption-based options, aiming to align costs with automated work volume. AIforce's success hinges on its ability to manage complex workflows without human intervention.
Salesforce AIforce Connects Claude and Slack to CRM Controls - Quasa.io
Salesforce introduced AIforce, an interface and governance layer that connects external AI platforms like Claude and Slack to Salesforce's CRM controls. This integration allows users to initiate tasks in these platforms while Salesforce manages permissions and business logic. AIforce aims to enhance CRM functionality without replacing Salesforce's core system.
Salesforce, Inc. Profile
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