Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Community Cloud.
Use Cases
Peers recommend Engagement Management , Collaboration , Knowledge Management , as the business use cases that they have been most satisfied while using Salesforce Community Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with User Generated Content and Blogs |
4.94/5 ★ |
"...Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer..." Peer review by Edward B., Senior Consultant |
| engaging and following up |
4.95/5 ★ |
"...Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support...." Peer review by Matt Chinn |
| Collaboration with Mobile |
4.94/5 ★ |
"...Salesforce is nailing it when it comes to communities & collaboration in general...." Peer review by Ashley D., CRM Administrator, Events Services |
| Knowledge Management with User Generated Content and Blogs |
4.47/5 ★ |
"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods |
| sharing knowledge |
3.42/5 ★ |
"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with User Generated Content and Blogs |
4.94/5 ★ |
"...Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer..." Peer review by Edward B., Senior Consultant |
|
| engaging and following up |
4.94/5 ★ |
| Collaboration with Mobile |
4.94/5 ★ |
"...Salesforce is nailing it when it comes to communities & collaboration in general...." Peer review by Ashley D., CRM Administrator, Events Services |
|
| Knowledge Management with User Generated Content and Blogs |
4.47/5 ★ |
"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods |
|
| sharing knowledge |
4.47/5 ★ |
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 847 insights from peers and experts to help you assess how these Salesforce Community Cloud use cases fit your Community Management needs.
Frequently Asked Questions(FAQ)
for Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Peers used Salesforce Community Cloud to Acquire customers and Enhance customer relationships
Salesforce Community Cloud Alternatives
Peer and Expert Opinion on Features
for Salesforce Community Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (27) |
| Templates | Read Reviews (16) |
| Dashboard | Read Reviews (13) |
| Recording | Read Reviews (13) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (27) |
| Templates | Read Reviews (16) |
| Dashboard | Read Reviews (13) |
| Recording | Read Reviews (13) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for Salesforce Community Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (69) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (69) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (145) |
| Chat Support | Read Reviews (11) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (145) |
| Chat Support | Read Reviews (11) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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