Salesforce Community Cloud Overview

This is a summary of the comprehensive capabilities and benefits of Salesforce Community Cloud based on over 847 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Salesforce Community Cloud, Khoros Communities, Discourse, inSided community, Hivebrite, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Salesforce Community Cloud is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Community Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.

Salesforce Community Cloud supports business activities such as:

  • Engagement Management
  • Collaboration
  • Knowledge Management
  • Community Building
  • Contact List Management

Salesforce Community Cloud can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Improve Stakeholder Relations, Scale Best Practices, etc. It can help manage these activities if you use User Generated Content Blogs and Mobile for these needs. As a solution, Salesforce Community Cloud's capabilities include Personalization, Templates, Dashboard, etc.

Salesforce Community Cloud was founded in 1999. Computer Software Vertical is its biggest customer base.

Reviews

"...Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community..." Peer review from Salesforce Community Cloud

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Community Cloud.

Other priorities:

  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Knowledge Management , as the business use cases that they have been most satisfied while using Salesforce Community Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with User Generated Content and Blogs

4.94/5

Read Reviews (60)

"...Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community..."
engaging and following up

4.95/5

Read Reviews (37)

"...Community Cloud Salesforce Community Cloud is a digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touch points...."
Collaboration with Mobile

4.94/5

Read Reviews (34)

"...Headquartered in Solana Beach, California, Paladin Group has enabled companies across the United States to maximize the benefits of the most innovative collaboration platforms, including Salesforce Community Cloud, Coveo for Salesforce, Igloo, Box, and Jive Software...." Paladin Group Wins Bolty Award for Best Migration Bolt at Dreamforce 2018
Knowledge Management with User Generated Content and Blogs

4.47/5

Read Reviews (25)

"...This is where we maintain our knowledge base (FAQ) and our user support case management...."
sharing knowledge

3.42/5

Read Reviews (1)

"...It helps sales teams across the country to share knowledge and customer feedback...."
PEER EXPERIENCES
Engagement Management with User Generated Content and Blogs

4.94/5

Read Reviews (60)

"...Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community..." Peer review from Salesforce Community Cloud
engaging and following up

4.94/5

Read Reviews (37)

Collaboration with Mobile

4.94/5

Read Reviews (34)

"...Headquartered in Solana Beach, California, Paladin Group has enabled companies across the United States to maximize the benefits of the most innovative collaboration platforms, including Salesforce Community Cloud, Coveo for Salesforce, Igloo, Box, and Jive Software...." Paladin Group Wins Bolty Award for Best Migration Bolt at Dreamforce 2018
Knowledge Management with User Generated Content and Blogs

4.47/5

Read Reviews (25)

"...This is where we maintain our knowledge base (FAQ) and our user support case management...." Peer review by Director in Sales
sharing knowledge

4.47/5

Read Reviews (1)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 847 insights from peers and experts to help you assess how these Salesforce Community Cloud use cases fit your Community Management needs.

Frequently Asked Questions(FAQ)

for Salesforce Community Cloud

What is Salesforce Community Cloud used for?

Salesforce Community Cloud is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Knowledge Management .

What are the top features of Salesforce Community Cloud?

Personalization, Templates and Dashboard are some of the top features of Salesforce Community Cloud.

Who uses Salesforce Community Cloud?

Salesforce Community Cloud is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Salesforce Community Cloud alternatives?

Khoros Communities, Discourse, InSided Community and Hivebrite are popular alternatives for Salesforce Community Cloud.

Where is Salesforce Community Cloud located?

Salesforce Community Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

Popular Business Setting

for Salesforce Community Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Human Resources

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Peers used Salesforce Community Cloud to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Salesforce Community Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.47/5

Read Reviews (27)
Templates

3.79/5

Read Reviews (16)
Dashboard

3.81/5

Read Reviews (13)
Recording

4.81/5

Read Reviews (13)
Ticketing

3.00/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.47/5

Read Reviews (27)
Templates

3.79/5

Read Reviews (16)
Dashboard

3.81/5

Read Reviews (13)
Recording

4.81/5

Read Reviews (13)
Ticketing

3.00/5

Read Reviews (5)

IT and Other Capabilities

for Salesforce Community Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (34)
Data Import

3.70/5

Read Reviews (69)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (34)
Data Import

3.70/5

Read Reviews (69)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (145)
Chat Support

4.66/5

Read Reviews (11)
Email Support

4.50/5

Read Reviews (8)
Phone Support

4.41/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (145)
Chat Support

4.66/5

Read Reviews (11)
Email Support

4.50/5

Read Reviews (8)
Phone Support

4.41/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.95/5

Read Reviews (2)
Analytics

4.37/5

Read Reviews (19)
Custom Reports

4.12/5

Read Reviews (86)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.95/5

Read Reviews (2)
Analytics

4.37/5

Read Reviews (19)
Custom Reports

4.12/5

Read Reviews (86)

Software Failure Risk Guidance

?

for Salesforce Community Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Community Cloud

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO