Salesforce Community Cloud Overview
Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.
Use Cases
Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.
Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.
Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Salesforce is nailing it when it comes to communities & collaboration in general...." Peer review by Ashley D., CRM Administrator, Events Services
Salesforce Community Cloud, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Community Cloud Use Cases
What Are the key features of Salesforce Community Cloud for Engagement Management?
What Are the key features of Salesforce Community Cloud for Collaboration?
What benefits does Salesforce Community Cloud offer for Knowledge Management?
What solutions does Salesforce Community Cloud provide for Community Building?
How does Salesforce Community Cloud address your Contact List Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Case Studies
CASE STUDY Zota
CASE STUDY Nexo
CASE STUDY RBC Wealth Management
CASE STUDY Prudential
CASE STUDY Uber Eats
CASE STUDY Panasonic
Frequently Asked Questions(FAQ)
for Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Peers used Salesforce Community Cloud for engagement management and collaboration
Salesforce Community Cloud Competitors
Salesforce Community Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Salesforce Community Cloud Integrations
Salesforce Community Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Community Cloud
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
Salesforce, Inc. News
Salesforce launches Agentforce for Public Sector to take on time-consuming government work
Salesforce has launched Agentforce for Public Sector, a new AI-driven solution designed to enhance government efficiency by automating complex tasks. This digital workforce of AI agents supports government employees in handling duties like compliance management and recruitment. Agentforce integrates with Salesforce's Public Sector Solutions and runs on AWS, ensuring security and compliance. Available now, it aims to improve public service delivery and reduce administrative burdens.
Salesforce AI Research Helps Businesses Get Ready For The Agentic Enterprise - Salesforce
Salesforce AI Research introduced CRMArena-Pro, a simulation environment for testing AI agents in complex business scenarios, and launched the Agentic Benchmark for CRM to evaluate AI agents' performance in enterprise contexts. The new Account Matching capability autonomously unifies scattered datasets, enhancing data quality and reducing handling time by 30 minutes per case. These innovations aim to prepare businesses for the agentic enterprise era.
Global pharma and medtech organizations select Life Sciences Cloud for connected clinical trials, patient services, and HCP engagement - Salesforce
Salesforce's Life Sciences Cloud is being adopted by leading pharma and medtech organizations like Boehringer Ingelheim, Pfizer, and Takeda. This platform integrates AI to enhance clinical trials, patient services, and healthcare provider engagement, aiming to improve patient outcomes and streamline operations. The solution connects sales, service, marketing, and clinical data, facilitating efficient healthcare delivery and personalized experiences.
Salesforce com : Life Sciences Cloud Now Selected by More than 70 Industry ... - MarketScreener
Salesforce's Life Sciences Cloud has been adopted by over 70 leading industry customers, including Boehringer Ingelheim and Pfizer, to enhance healthcare engagement and patient outcomes. This AI-driven platform integrates data across the healthcare ecosystem to expedite life-enhancing treatments.
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