Salesforce Community Cloud Overview

Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Use Cases

Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.

Other use cases:

  • Community Building
  • Contact List Management
  • Communication Management
  • Customer Case Management
  • Advertisement
  • Workflow Management
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.

Other priorities:

  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
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Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.

Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Provides a space for collaboration among all users...." Peer review by Professional in Corporate

Peer review evidence (same sources as the product rating summary)

"...It allows our employees to find the info that they need to help keep them engaged and productive at their respective positions...." Peer review by Verified User, Administrator in Information Technology, Consumer Goods
"...Customer Collaboration Forum: Bring Together Discussions, Files, Groups, and Knowledge all into One Platform - Community Cloud Keep answers organized and accessible. ..." Online Community Software
"...We are building our information knowledge base within the Salesforce Community Cloud to offer our service teams with immediate access to common answers...." Peer review by Analyst in Information Technology

Salesforce Community Cloud, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Community Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Human Resources

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.

Salesforce Community Cloud Customer wins, Customer success stories, Case studies

What makes Salesforce Community Cloud ideal for Engagement Management?

How does Salesforce Community Cloud address your Collaboration Challenges?

How does Salesforce Community Cloud address your Knowledge Management Challenges?

What benefits does Salesforce Community Cloud offer for Community Building?

What Are the key features of Salesforce Community Cloud for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

 

U.S. Air Force - Defense - Very Large

Salesforce (CRM) Lands U.S. Air Force Fleet Deal As Margins Stay In Focus

Washington, D.C., USA

Salesforce's Missionforce National Security platform is now deployed by the U.S. Air Force to manage its global vehicle fleet, marking a significant expansion into mission-critical government logisti...cs. This deployment highlights Salesforce's capability in secure operational workloads beyond traditional CRM, positioning it against major enterprise software vendors in the defense sector.

Read on →
 

Air Force - Defense - Very Large

Salesforce in focus as Air Force picks tech giant to modernize vehicle ...

Washington D.C., USA

Salesforce has been selected by the Air Force to modernize its vehicle fleet, highlighting the tech giant's role in defense technology and fleet management. This partnership underscores Salesforce's ...capability to provide advanced solutions for large-scale government projects.

Read on →
 

Oviva - Healthcare - Medium

Salesforce Deepens Commitment to Switzerland with $1 Billion Investment ...

Salesforce announced a $1 billion investment in Switzerland to boost AI transformation. Oviva, a European virtual care provider, uses Salesforce's Agentforce to handle 300,000 monthly customer messag...es autonomously, achieving high efficiency in operational support queries. Salesforce's commitment includes partnerships with Swiss organizations and support for local workforce development.

Read on →

Williams-Sonoma, Inc. - Retail - Large

San Francisco, USA

Williams-Sonoma, Inc. used Salesforce Data Cloud, AI, and Marketing Cloud to personalize engagement for millions of customers across nine brands. The company implemented Salesforce in just 7.5 months..., much faster than the typical 12–18 months. This led to 21 million new email subscribers and thousands of employee hours saved each year. Teams now automate workflows, centralize data, and deliver targeted messages using AI and CRM tools. Williams-Sonoma, Inc. also improved B2B sales and customer support with integrated Salesforce solutions.

Read more →

Rise Alliance - Financial Services - Small

USA

Salesforce helped Rise Alliance double its customer base without adding staff. The company cut report compilation time by 97%, from one hour to two minutes. Automated reminders and a custom client po...rtal ended manual paperwork and saved at least an hour daily. Reliable uptime saved seven hours per week. Rise Alliance now uses data to spot client issues early and focus on strategy, not admin work.

Read more →

Perk - Information Technology And Services - Medium

Boston, USA

Perk used Prospecting Agent from Agentforce Sales to automate manual prospecting. The sales team saw a 3x increase in call volume and built 60% of their North American pipeline with the tool. Email r...eply rates doubled, and meetings were booked within one week of setup. Reps shifted from research tasks to focusing on building relationships and closing deals. The solution let Perk's team spend more time on high-value sales activities.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Salesforce Community Cloud

What is Salesforce Community Cloud used for?

Salesforce Community Cloud is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Knowledge Management .

What are the top features of Salesforce Community Cloud?

Personalization, Templates and Dashboard are some of the top features of Salesforce Community Cloud.

Who uses Salesforce Community Cloud?

Salesforce Community Cloud is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Salesforce Community Cloud alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Salesforce Community Cloud.

Where is Salesforce Community Cloud located?

Salesforce Community Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Community Cloud for engagement management and collaboration

Salesforce Community Cloud Competitors

Salesforce Community Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.37/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.37/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (86)

Salesforce Community Cloud Integrations

Salesforce Community Cloud integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.49/5 ★

Read Reviews (34)
Data Import

3.70/5 ★

Read Reviews (69)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Salesforce Community Cloud

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce Community Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Community Cloud

Salesforce, Inc. News

Product

Salesforce (CRM) Is Becoming Too Cheap To Ignore

Anthropic launched Claude Tag, an AI assistant feature, into Salesforce's Slack app. This integration allows Claude to join conversations, complete tasks, and work across multiple channels. Claude Tag is available in Beta for Claude Team and Claude Enterprise, powered by Claude Opus 4.8.

Read more →
M&A

Salesforce (CRM) Is Spending Billions To Broaden Its AI Offerings, But ...

Salesforce is acquiring Fin, a customer agent company, for $3.6 billion to enhance its AI offerings. This acquisition aims to broaden Salesforce's capabilities in delivering autonomous agents and improve its position in the AI software market. Fin's AI Agent platform resolves complex customer queries across channels, supporting Salesforce's strategy to provide advanced AI-driven solutions.

Read more →
Product

Salesforce Launches MCP Servers: Integrating AI and Data Analytics into ...

Salesforce has launched MCP Servers, integrating AI and data analytics into Tableau and Slack. This integration enhances Slackbot's capabilities, allowing small businesses to access real-time data insights and collaborate effectively. The integration promotes data-driven decision-making and provides tools like Data 360 for comprehensive business data visualization.

Read more →
Product

Salesforce MCP Servers: AI, Data & Analytics for Tableau & Data 360 in ...

Salesforce has announced the general availability of its MCP servers, which integrate with Slack to enhance data-driven decision-making. The integration allows Slackbot to access Salesforce CRM, Data 360, and Tableau, providing real-time insights and actions within Slack. This development aims to streamline workflows and improve collaboration by bringing data and communication into a single interface.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO