Salesforce Community Cloud Overview

Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Use Cases

Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.

Other use cases:

  • Community Building
  • Contact List Management
  • Communication Management
  • Customer Case Management
  • Advertisement
  • Workflow Management
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.

Other priorities:

  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
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Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.

Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...love the community portal and the evolution of Lightening has made it so usable and intuitive...." Peer review by nicola B., Collaboration Practitioner, Professional Training & Coaching

Salesforce Community Cloud, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Community Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Human Resources

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.

Salesforce Community Cloud Customer wins, Customer success stories, Case studies

How can Salesforce Community Cloud enhance your Engagement Management process?

How can Salesforce Community Cloud optimize your Collaboration Workflow?

What solutions does Salesforce Community Cloud provide for Knowledge Management?

What Are the key features of Salesforce Community Cloud for Community Building?

How does Salesforce Community Cloud facilitate Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

 

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Frequently Asked Questions(FAQ)

for Salesforce Community Cloud

What is Salesforce Community Cloud used for?

Salesforce Community Cloud is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Knowledge Management .

What are the top features of Salesforce Community Cloud?

Personalization, Templates and Dashboard are some of the top features of Salesforce Community Cloud.

Who uses Salesforce Community Cloud?

Salesforce Community Cloud is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Salesforce Community Cloud alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Salesforce Community Cloud.

Where is Salesforce Community Cloud located?

Salesforce Community Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Community Cloud for engagement management and collaboration

Salesforce Community Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.37/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (2)
Analytics

4.37/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (86)

Software Failure Risk Guidance

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for Salesforce Community Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Community Cloud

Salesforce, Inc. News

Partnership

Galgotias University collaborates with Salesforce to establish centre of excellence in ...

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Partnership

Galgotias University & Salesforce Partner For Tableau AI Centre Of ...

Salesforce and Galgotias University have partnered to establish the Salesforce Centre of Excellence Tableau AI Data Lab. This initiative aims to integrate AI-driven data analytics into academic learning, providing students with hands-on experience in advanced analytics and business intelligence using Salesforce and Tableau technologies. The lab will offer industry-aligned curriculum and practical learning modules to prepare students for the data-driven economy.

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Product

Salesforce adds Slackbot features to boost CRM work

Salesforce has introduced over 30 new features to Slackbot, enhancing its integration with Salesforce and third-party applications. The update includes AI-driven capabilities like meeting transcription, note-taking, and CRM record updates. Slackbot's adoption is rapidly increasing, with significant productivity gains reported. It serves as a conversational interface for Salesforce's Customer 360, enabling seamless CRM management within Slack. The features are available on Business+ and Enterprise+ plans, with plans to expand access.

Read more →
Company

Salesforce enters Taiwan, eyes local cloud services with AWS and Google Cloud

Salesforce has established a subsidiary in Taiwan and opened a Taipei office, aiming to enhance its presence in the local cloud services market in collaboration with AWS and Google Cloud. This move highlights Taiwan's strategic importance in the global semiconductor and AI supply chain.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO