Salesforce Community Cloud Overview
Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.
Use Cases
Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.
Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Community Cloud works with different mediums / channels such as User Generated Content. Blogs. and Mobile.
Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc. and Salesforce Community Cloud support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Salesforce Community Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Convenient to view on any mobile device, making it easier to engage outside of the office...." Peer review by Representative in Sales
Salesforce Community Cloud, Khoros Communities, Discourse, inSided community, Hivebrite, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Community Cloud Use Cases
What Are the key features of Salesforce Community Cloud for Engagement Management?
How does Salesforce Community Cloud address your Collaboration Challenges?
How efficiently Does Salesforce Community Cloud manage your Knowledge Management?
What solutions does Salesforce Community Cloud provide for Community Building?
How efficiently Does Salesforce Community Cloud manage your Contact List Management?
32+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
CASE STUDY SkipTheDishesRead More |
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NA |
CASE STUDY Best Buy CanadaRead More |
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NA |
CASE STUDY Baptist Health South FloridaRead More |
Frequently Asked Questions(FAQ)
for Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Peers used Salesforce Community Cloud for engagement management and collaboration
Salesforce Community Cloud Competitors
Salesforce Community Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Salesforce Community Cloud Integrations
Salesforce Community Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Community Cloud
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
Salesforce, Inc. News
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Salesforce announced Agentforce 2dx, enabling companies to create proactive AI agents, along with new developer tools and the AgentExchange marketplace at their TDX event.
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Microsoft introduces AI sales agents for Microsoft 365 Copilot, integrating with Salesforce and Dynamics 365, to help sales teams manage leads and close deals efficiently.
Salesforce, Inc. Feeds
Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb
Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.
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Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.
Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat
Salesforce is expected to announce its quarterly earnings on Wednesday.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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