Salesforce Community Cloud Overview
Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.
Use Cases
Customers recommend Engagement Management, Collaboration, Knowledge Management, as the business use cases that they have been most satisfied with while using Salesforce Community Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Community Cloud.
Salesforce Community Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Community Cloud works with different mediums / channels such as User Generated Content, Blogs, and Mobile,
Salesforce Community Cloud's features include Personalization, Templates, Dashboard, etc.
Reviews
"...Customers can still contact a rep directly, but the community acts as a first touch since we've packed it with training videos, articles, and our customer community (where customers can interact with one another)...." Peer review by Verified User, Manager in Marketing, Human Resources
Salesforce Community Cloud, Khoros Communities, Discourse, inSided community, Hivebrite, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Community Cloud
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Community Cloud is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Community Cloud Use Cases
How can Salesforce Community Cloud optimize your Engagement Management Workflow?
"...Can be used internally an intranet type solution to engage with internal employees allowing integration to Salesforce Chatter and other Salesforce app like Sales and Marketing Cloud...." Peer review by Michael Tantouri, Customer Success Manager, Sitecore
What Are the key features of Salesforce Community Cloud for Collaboration?
"...It's a nice collaboration tool, but it can be difficult to find things...." Peer review by Randy Shutt
Why is Salesforce Community Cloud the best choice for Knowledge Management?
What makes Salesforce Community Cloud ideal for Community Building?
What solutions does Salesforce Community Cloud provide for Contact List Management?
32+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Frequently Asked Questions(FAQ)
for Salesforce Community Cloud
What is Salesforce Community Cloud used for?
What are the top features of Salesforce Community Cloud?
Who uses Salesforce Community Cloud?
What are Salesforce Community Cloud alternatives?
Where is Salesforce Community Cloud located?
Peers used Salesforce Community Cloud for engagement management and collaboration
Salesforce Community Cloud Competitors
Salesforce Community Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (86) |
Salesforce Community Cloud Integrations
Salesforce Community Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Salesforce Community Cloud
Overall Risk Meter
Top Failure Risks for Salesforce Community Cloud
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Salesforce Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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