Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Salesforce Community Cloud solved their Community Management needs. Cuspera uses 847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Community Cloud.

Other priorities:

  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Knowledge Management , as the business use cases that they have been most satisfied while using Salesforce Community Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with User Generated Content and Blogs

4.94/5

Read Reviews (60)

"...Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer..."
engaging and following up

4.95/5

Read Reviews (37)

"...Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support...."
Collaboration with Mobile

4.94/5

Read Reviews (34)

"...Salesforce is nailing it when it comes to communities & collaboration in general...."
Knowledge Management with User Generated Content and Blogs

4.47/5

Read Reviews (25)

"...It helps sales teams across the country to share knowledge and customer feedback...."
sharing knowledge

3.42/5

Read Reviews (1)

"...It helps sales teams across the country to share knowledge and customer feedback...."
PEER EXPERIENCES
Engagement Management with User Generated Content and Blogs

4.94/5

Read Reviews (60)

"...Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer..." Peer review by Edward B., Senior Consultant
engaging and following up

4.94/5

Read Reviews (37)

Collaboration with Mobile

4.94/5

Read Reviews (34)

"...Salesforce is nailing it when it comes to communities & collaboration in general...." Peer review by Ashley D., CRM Administrator, Events Services
Knowledge Management with User Generated Content and Blogs

4.47/5

Read Reviews (25)

"...It helps sales teams across the country to share knowledge and customer feedback...." Peer review by Winnie L., IT Director, Consumer Goods
sharing knowledge

4.47/5

Read Reviews (1)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 847 insights from peers and experts to help you assess how these Salesforce Community Cloud use cases fit your Community Management needs.

Frequently Asked Questions(FAQ)

for Salesforce Community Cloud

What is Salesforce Community Cloud used for?

Salesforce Community Cloud is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Knowledge Management .

What are the top features of Salesforce Community Cloud?

Personalization, Templates and Dashboard are some of the top features of Salesforce Community Cloud.

Who uses Salesforce Community Cloud?

Salesforce Community Cloud is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Salesforce Community Cloud alternatives?

Khoros Communities, Discourse, InSided Community and Hivebrite are popular alternatives for Salesforce Community Cloud.

Where is Salesforce Community Cloud located?

Salesforce Community Cloud is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

Popular Business Setting

for Salesforce Community Cloud

Top Industries

  • Computer Software
  • Information Technology and Services
  • Human Resources

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Peers used Salesforce Community Cloud to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Salesforce Community Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.47/5

Read Reviews (27)
Templates

3.79/5

Read Reviews (16)
Dashboard

3.81/5

Read Reviews (13)
Recording

4.81/5

Read Reviews (13)
Ticketing

3.00/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.47/5

Read Reviews (27)
Templates

3.79/5

Read Reviews (16)
Dashboard

3.81/5

Read Reviews (13)
Recording

4.81/5

Read Reviews (13)
Ticketing

3.00/5

Read Reviews (5)

IT and Other Capabilities

for Salesforce Community Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (34)
Data Import

3.70/5

Read Reviews (69)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (34)
Data Import

3.70/5

Read Reviews (69)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (145)
Chat Support

4.66/5

Read Reviews (11)
Email Support

4.50/5

Read Reviews (8)
Phone Support

4.41/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.72/5

Read Reviews (145)
Chat Support

4.66/5

Read Reviews (11)
Email Support

4.50/5

Read Reviews (8)
Phone Support

4.41/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.95/5

Read Reviews (2)
Analytics

4.37/5

Read Reviews (19)
Custom Reports

4.12/5

Read Reviews (86)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.95/5

Read Reviews (2)
Analytics

4.37/5

Read Reviews (19)
Custom Reports

4.12/5

Read Reviews (86)

Software Failure Risk Guidance

?

for Salesforce Community Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Community Cloud

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO