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Compare Forj vs Salesforce Community Cloud

Comparison Summary

For Forj vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1705 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Forj and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Forj and Salesforce Community Cloud

Forj is more suited to businesses that require Engagement Management with Mobile and Communication Management with E-Mail where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo Forj

Focus area

Forj is better than Salesforce Community Cloud for

Software Failure Risk

  • low

logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

About

Membership Community Platform to deliver an exceptional member experience

Online Community Software - Salesforce.com

Age

2014

1999

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

48

50

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications



sales document management

contract management



training & onboarding




contact list management


helpdesk management


social media management

social media analytics

engaging on social media




campaign management


loyalty management

identify target customers


competitive intelligence


membership management


content management

content publishing


generation of new leads


lead qualification



workflow management


customer feedback management

measuring customer satisfaction


knowledge management



conversion management


customer case management


relationship management



opportunity management


rating and review management




Top Goals

Goals Achieved

  • Increase sales & revenue

  • Establish thought leadership

  • Improve ROI

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Acquire customers

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting