Gainsight Customer Communities (formerly Insided) Overview
InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Gainsight Customer Communities (formerly Insided).
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gainsight Customer Communities (formerly Insided).
Gainsight Customer Communities (formerly Insided) Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight Customer Communities (formerly Insided) works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
Gainsight Customer Communities (formerly Insided)'s features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and Gainsight Customer Communities (formerly Insided) support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Gainsight Customer Communities (formerly Insided) analytics capabilities include Custom Reports, and Analytics.
Reviews
"The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re ac...tually helping 50, 60, or 70 customers." - Thomas Pel
Peer review evidence (same sources as the product rating summary)
"...As consumer preferences continue to evolve and the energy marketplace grows in scope and complexity, engaging consumers will become increasingly important...." Case Study Eneco
"...The team is super flexible, helpful and really excited to help build your customer community and help center...." Peer review by Ben A.
"...The ease of use, multifunctionality, and team - The platform is simple to handle for a solo community manager, offers much more than discussion forums (knowledge base, product updates, and ideation are so important to the direction online communities are going) and the inSided team is responsive and friendly...." Peer review by Brigid C., Sr. Community Manager
Gainsight Customer Communities (formerly Insided), livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight Customer Communities (formerly Insided)
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
Gainsight Customer Communities (formerly Insided) is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Gainsight Customer Communities (formerly Insided) Customer wins, Customer success stories, Case studies
What makes Gainsight Customer Communities (formerly Insided) ideal for Engagement Management?
How can Gainsight Customer Communities (formerly Insided) enhance your Helpdesk Management process?
What solutions does Gainsight Customer Communities (formerly Insided) provide for Knowledge Management?
How can Gainsight Customer Communities (formerly Insided) optimize your Onboarding Workflow?
What makes Gainsight Customer Communities (formerly Insided) ideal for Content Management?
11 buyers and buying teams have used Cuspera to assess how well Gainsight Customer Communities (formerly Insided) solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re actually helping 50, 60, or 70 customers. Testimonial By Thomas Pel |
|
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks |
|
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thomas Pel Social Innovation Manager KPN |
The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re actually helping 50, 60, or 70 customers. Testimonial By Thomas Pel |
|
Extreme Networks |
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks |
|
Drew Frey Senior Communications Manager Webroot |
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided. |
Frequently Asked Questions(FAQ)
for Gainsight Customer Communities (formerly Insided)
What is Gainsight Customer Communities (formerly Insided)?
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
What is Gainsight Customer Communities (formerly Insided) used for?
What are the top features of Gainsight Customer Communities (formerly Insided)?
Who uses Gainsight Customer Communities (formerly Insided)?
What are Gainsight Customer Communities (formerly Insided) alternatives?
Where is Gainsight Customer Communities (formerly Insided) located?
Peers used Gainsight Customer Communities (formerly Insided) for engagement management and helpdesk management
Gainsight Customer Communities (formerly Insided) Competitors
Gainsight Customer Communities (formerly Insided) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
Gainsight Customer Communities (formerly Insided) Integrations
Gainsight Customer Communities (formerly Insided) integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight Customer Communities (formerly Insided)
Software Failure Risk Guidance
?for Gainsight Customer Communities (formerly Insided)
Overall Risk Meter
Top Failure Risks for Gainsight Customer Communities (formerly Insided)
Gainsight, Inc News
Gainsight Builds the Team to Win in AI-Native Services for Customer Retention with Three Executive Appointments
Gainsight announced three executive appointments to enhance its AI-native services for customer retention. Grant Clarke joins as EVP & GM of Atlas, Jack Leidecker as EVP & CSO, and Vijay Jegan as CAITO. These appointments aim to strengthen Gainsight's focus on security, trust, and AI-native operations, reflecting its commitment to customer retention and revenue outcomes.
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, enhancing its platform with agentic AI capabilities for customer retention. The Gainsight Agent Studio allows customer-facing teams to design and automate AI workflows. New features include Gainsight MCP for integrating AI tools with customer intelligence and a strategic partnership with Salesforce for deeper data integration.
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.
Gainsight Announces New AI-Native Services Business
Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
