inSided community Overview
This is a summary of the comprehensive capabilities and benefits of inSided community based on over 796 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
inSided community, Khoros Communities, Vanilla Forums, Bettermode, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if inSided community is right for your needs? Our Cuspera AI engine can evaluate how inSided community fits your specific business needs, industry, and context. Get your personalized assessment report today.
inSided community supports business activities such as:
- Engagement Management
- Helpdesk Management
- Contact List Management
- Customer Feedback Management
- Knowledge Management
inSided community can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Digital And Social Presence, Improve Internal Communications, etc. It can help manage these activities if you use Phone Calls Mobile User Generated Content etc. for these needs. As a solution, inSided community's capabilities include Dashboard, Gamification, Personalization, etc.
inSided community was founded in 2011. Telecommunications Vertical is its biggest customer base.
Reviews
"Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center,... saving the company millions of euros. " - Ruud Huigsloot
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well inSided community solved their Community Management needs. Cuspera uses 796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using inSided community.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using inSided community.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.85/5 ★ |
"...A unique combination of online community and robust self-service knowledge base, the platform measurably increases engagement, while giving Customer Success teams more time for high-value contributions to the business...." Peer review |
engaging and following up |
4.83/5 ★ |
"...The platform has really nailed the core features of community engagement...." Peer review by Administrator |
Helpdesk Management with Phone Calls and Mobile |
4.30/5 ★ |
"...The community now handles 40% of Sonos support interactions, helping save the company millions of dollars annually...." Case Study Sonos |
Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media |
4.62/5 ★ |
"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort |
contacts history |
3.25/5 ★ |
"...Plus, inSided s allows the KPN digital team to create cases and look up customers contact history from the community moderation environment. ..." Case Study KPN |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.85/5 ★ |
"...A unique combination of online community and robust self-service knowledge base, the platform measurably increases engagement, while giving Customer Success teams more time for high-value contributions to the business...." Peer review |
|
engaging and following up |
4.85/5 ★ |
Helpdesk Management with Phone Calls and Mobile |
4.30/5 ★ |
"...The community now handles 40% of Sonos support interactions, helping save the company millions of dollars annually...." Case Study Sonos |
|
Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media |
4.62/5 ★ |
"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort |
|
contacts history |
4.62/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 796 insights from peers and experts to help you assess how these inSided community use cases fit your Community Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot |
|
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions. |
|
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us. |
CUSTOMERS | TESTIMONIALS |
---|---|
Ruud Huigsloot Customer Contact Innovation Manager T-Mobile |
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot |
Drew Claybrook Community Manager Extreme Networks |
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions. |
Hugo de Vries Community Manager Telfort |
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us. |
Case Studies
COMPANY | CASE STUDIES |
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Case Study EnecoRead More |
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Case Study MixpanelRead More |
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Case Study SimyoRead More |
Frequently Asked Questions(FAQ)
for inSided community
What is inSided community?
What is inSided community used for?
What are the top features of inSided community?
Who uses inSided community?
What are inSided community alternatives?
Where is inSided community located?
Popular Business Setting
for inSided community
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
inSided community Alternatives
Peer and Expert Opinion on Features
for inSided community
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (24) |
Gamification | Read Reviews (21) |
Personalization | Read Reviews (13) |
Widgets | Read Reviews (6) |
Rewards | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Dashboard | Read Reviews (24) |
Gamification | Read Reviews (21) |
Personalization | Read Reviews (13) |
Widgets | Read Reviews (6) |
Rewards | Read Reviews (5) |
IT and Other Capabilities
for inSided community
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (39) |
Data Export | Read Reviews (32) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (39) |
Data Export | Read Reviews (32) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (220) |
Phone Support | Read Reviews (15) |
Chat Support | Read Reviews (23) |
Email Support | Read Reviews (8) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (220) |
Phone Support | Read Reviews (15) |
Chat Support | Read Reviews (23) |
Email Support | Read Reviews (8) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (75) |
Analytics | Read Reviews (25) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (75) |
Analytics | Read Reviews (25) |
Software Failure Risk Guidance
?for inSided community
Overall Risk Meter
Top Failure Risks for inSided community
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E