inSided community Overview
Insided-community is an enterprise-grade platform for scaling customer success and support through ideation, co-creation, and peer-to-peer support. Expert users and advocates are leveraged for maximum benefit.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using inSided community.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using inSided community.
inSided community Use-Cases and Business Priorities: Customer Satisfaction Data
inSided community works with different mediums / channels such as Phone Calls. Mobile. User Generated Content etc.
inSided community's features include Dashboard, Gamification, Personalization, etc. and inSided community support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also inSided community analytics capabilities include Custom Reports, and Analytics.
Reviews
"The community is our next bet for the future, so when a customer starts with care, he’ll start on the community." - Denny Haayen
inSided community, Zapnito, Haptik, Bettermode, Socialengine, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for inSided community
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
inSided community is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on inSided community Use Cases
How does inSided community facilitate Engagement Management?
How does inSided community address your Helpdesk Management Challenges?
What makes inSided community ideal for Contact List Management?
How does inSided community address your Customer Feedback Management Challenges?
How can inSided community optimize your Knowledge Management Workflow?
26+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well inSided community solved their Community Management needs. Cuspera uses 796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The community is our next bet for the future, so when a customer starts with care, he’ll start on the community. Testimonial By Denny Haayen |
|
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions. |
|
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Denny Haayen Director of Global Customer Care Sonos |
The community is our next bet for the future, so when a customer starts with care, he’ll start on the community. Testimonial By Denny Haayen |
|
Drew Claybrook Community Manager Extreme Networks |
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions. |
|
Hiewwaiy Kwok Community Manager Infoland |
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly! |
Case Studies
Case Study Telfort
Case Study Eneco
Case Study KPN
Case Study Simyo
Case Study SoundCloud
Case Study T-Mobile
Video
inSided The only purpose built community platform for Customer Success teams
Frequently Asked Questions(FAQ)
for inSided community
What is inSided community?
inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.
inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.
inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.
What is inSided community used for?
What are the top features of inSided community?
Who uses inSided community?
What are inSided community alternatives?
Where is inSided community located?
Peers used inSided community for engagement management and helpdesk management
inSided community Competitors
inSided community Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (25) |
Software Failure Risk Guidance
?for inSided community
Overall Risk Meter
Top Failure Risks for inSided community
Gainsight, Inc News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
Gainsight Completes Two Acquisitions To Accelerate The
Gainsight has acquired Erica Kuhl Consulting and ModerateKit to strengthen its customer community, learning, and in-app experience solutions. Erica Kuhl, known for building Salesforces Trailblazer Community, joins as EVP and GM of a new business unit. These moves follow Gainsights recent Skilljar acquisition, advancing its unified, AI-driven customer experience platform.
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
Get a personalised risk report for inSided community
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
inSided community may get in touch with you regarding your request.
Request Custom Quote
Gainsight, Inc will get in touch with you regarding your request.