Gainsight Customer Communities (formerly Insided) Overview
InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Gainsight Customer Communities (formerly Insided).
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gainsight Customer Communities (formerly Insided).
Gainsight Customer Communities (formerly Insided) Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight Customer Communities (formerly Insided) works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
Gainsight Customer Communities (formerly Insided)'s features include Dashboard, Gamification, Alerts: Popups & Notifications, etc. and Gainsight Customer Communities (formerly Insided) support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Gainsight Customer Communities (formerly Insided) analytics capabilities include Custom Reports, and Analytics.
Reviews
"We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration." - Extreme Networks
Gainsight Customer Communities (formerly Insided), livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight Customer Communities (formerly Insided)
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
Gainsight Customer Communities (formerly Insided) is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Gainsight Customer Communities (formerly Insided) Customer wins, Customer success stories, Case studies
How does Gainsight Customer Communities (formerly Insided) address your Engagement Management Challenges?
How efficiently Does Gainsight Customer Communities (formerly Insided) manage your Helpdesk Management?
What solutions does Gainsight Customer Communities (formerly Insided) provide for Knowledge Management?
How can Gainsight Customer Communities (formerly Insided) enhance your Onboarding process?
What benefits does Gainsight Customer Communities (formerly Insided) offer for Content Management?
11 buyers and buying teams have used Cuspera to assess how well Gainsight Customer Communities (formerly Insided) solved their Knowledge Management needs. Cuspera uses 1457 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks |
|
I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes something like ‘find your passion and unlock your ...potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS. |
|
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Extreme Networks |
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. Testimonial By Extreme Networks |
|
Cherise Goode Product Manager and community enthusiast Mixpanel |
I love seeing more and more SaaS companies invest in online communities. It provides an unmatched customer experience and a place where their most enthusiastic customers can come together and inspire each other. We’ve all heard the phrase that goes something like ‘find your passion and unlock your ...potential’ — Community taps into your most passionate customers, unlocking potential to drive powerful organic growth for SaaS. |
|
Ruud Huigsloot Customer Contact Innovation Manager T-Mobile |
Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros. Testimonial By Ruud Huigsloot |
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Read more →Frequently Asked Questions(FAQ)
for Gainsight Customer Communities (formerly Insided)
What is Gainsight Customer Communities (formerly Insided)?
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships.
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
What is Gainsight Customer Communities (formerly Insided) used for?
What are the top features of Gainsight Customer Communities (formerly Insided)?
Who uses Gainsight Customer Communities (formerly Insided)?
What are Gainsight Customer Communities (formerly Insided) alternatives?
Where is Gainsight Customer Communities (formerly Insided) located?
Peers used Gainsight Customer Communities (formerly Insided) for engagement management and helpdesk management
Gainsight Customer Communities (formerly Insided) Competitors
Gainsight Customer Communities (formerly Insided) Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (168) |
| Analytics | Read Reviews (57) |
Gainsight Customer Communities (formerly Insided) Integrations
Gainsight Customer Communities (formerly Insided) integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight Customer Communities (formerly Insided)
Software Failure Risk Guidance
?for Gainsight Customer Communities (formerly Insided)
Overall Risk Meter
Top Failure Risks for Gainsight Customer Communities (formerly Insided)
Gainsight, Inc News
Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube
Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.
Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report
Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.
Digital CS Enters a New Paradigm, Driven by Agentic AI
Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.
Agentic AI and Customer Success: Redefining the Journey
Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, which automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
