inSided community Overview
inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.
inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.
inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well inSided community solved their Community Management needs. Cuspera uses 796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using inSided community.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using inSided community.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.85/5 ★ |
"...Research shows that engaged forum members are more loyal to Telfort...." Case Study Telfort |
| engaging and following up |
4.83/5 ★ |
"...An especially important piece of T-Mobile NL's social support approach is empowering engaged community users to provide help and advice ...." Case Study T-Mobile |
| Helpdesk Management with Phone Calls and Mobile |
4.30/5 ★ |
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Testimonial by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile |
| Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media |
4.62/5 ★ |
"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort |
| contacts history |
3.25/5 ★ |
"...Plus, inSided s allows the KPN digital team to create cases and look up customers contact history from the community moderation environment. ..." Case Study KPN |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.85/5 ★ |
"...Research shows that engaged forum members are more loyal to Telfort...." Case Study Telfort |
|
| engaging and following up |
4.85/5 ★ |
| Helpdesk Management with Phone Calls and Mobile |
4.30/5 ★ |
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Testimonial by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile |
|
| Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media |
4.62/5 ★ |
"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort |
|
| contacts history |
4.62/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 796 insights from peers and experts to help you assess how these inSided community use cases fit your Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath |
|
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly! |
|
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mathis Peckedrath Community Manager SoundCloud |
We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath |
|
Hiewwaiy Kwok Community Manager Infoland |
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly! |
|
Drew Claybrook Community Manager Extreme Networks |
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study T-MobileRead More |
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Case Study WebrootRead More |
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Case Study SoundCloudRead More |
Frequently Asked Questions(FAQ)
for inSided community
What is inSided community?
What is inSided community used for?
What are the top features of inSided community?
Who uses inSided community?
What are inSided community alternatives?
Where is inSided community located?
Popular Business Setting
for inSided community
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used inSided community to Enhance customer relationships and Acquire customers
inSided community Alternatives
Peer and Expert Opinion on Features
for inSided community
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (24) |
| Gamification | Read Reviews (21) |
| Personalization | Read Reviews (13) |
| Widgets | Read Reviews (6) |
| Rewards | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (24) |
| Gamification | Read Reviews (21) |
| Personalization | Read Reviews (13) |
| Widgets | Read Reviews (6) |
| Rewards | Read Reviews (5) |
IT and Other Capabilities
for inSided community
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (39) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (39) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (220) |
| Phone Support | Read Reviews (15) |
| Chat Support | Read Reviews (23) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (220) |
| Phone Support | Read Reviews (15) |
| Chat Support | Read Reviews (23) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (25) |
Software Failure Risk Guidance
?for inSided community
Overall Risk Meter
Top Failure Risks for inSided community
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
Series E
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