inSided community Overview

This is a summary of the comprehensive capabilities and benefits of inSided community based on over 796 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

inSided community, Khoros Communities, Vanilla Forums, Bettermode, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if inSided community is right for your needs? Our Cuspera AI engine can evaluate how inSided community fits your specific business needs, industry, and context. Get your personalized assessment report today.

inSided community supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Contact List Management
  • Customer Feedback Management
  • Knowledge Management

inSided community can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Digital And Social Presence, Improve Internal Communications, etc. It can help manage these activities if you use Phone Calls Mobile User Generated Content etc. for these needs. As a solution, inSided community's capabilities include Dashboard, Gamification, Personalization, etc.

inSided community was founded in 2011. Telecommunications Vertical is its biggest customer base.

Reviews

"With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work ...with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with inSided. " - Drew Frey

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well inSided community solved their Community Management needs. Cuspera uses 796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using inSided community.

Other priorities:

  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve ROI
  • Manage Risk
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using inSided community.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.85/5

Read Reviews (61)

"...An especially important piece of T-Mobile NL's social support approach is empowering engaged community users to provide help and advice ...." Case Study T-Mobile
engaging and following up

4.83/5

Read Reviews (42)

"...The platform has really nailed the core features of community engagement...."
Helpdesk Management with Phone Calls and Mobile

4.30/5

Read Reviews (21)

"...Members no longer needed separate logins for the community, and users with product questions could now easily find answers across the community and our help center in one swift search...." Case Study Mixpanel
Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media

4.62/5

Read Reviews (15)

"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort
contacts history

3.25/5

Read Reviews (1)

"...Plus, inSided s allows the KPN digital team to create cases and look up customers contact history from the community moderation environment. ..."
PEER EXPERIENCES
Engagement Management

4.85/5

Read Reviews (61)

"...An especially important piece of T-Mobile NL's social support approach is empowering engaged community users to provide help and advice ...." Case Study T-Mobile
engaging and following up

4.85/5

Read Reviews (42)

Helpdesk Management with Phone Calls and Mobile

4.30/5

Read Reviews (21)

"...Members no longer needed separate logins for the community, and users with product questions could now easily find answers across the community and our help center in one swift search...." Case Study Mixpanel
Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media

4.62/5

Read Reviews (15)

"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort
contacts history

4.62/5

Read Reviews (1)

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 796 insights from peers and experts to help you assess how these inSided community use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Drew Frey

Senior Communications Manager

Webroot

With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided.

Testimonial By Drew Frey

Hugo de Vries

Community Manager

Telfort

The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us.

Testimonial By Hugo de Vries

Mathis Peckedrath

Community Manager

SoundCloud

We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath
CUSTOMERS TESTIMONIALS

Drew Frey

Senior Communications Manager

Webroot

With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a co...mpany that values their customers and view them as true partners—we feel that with inSided.

Testimonial By Drew Frey

Hugo de Vries

Community Manager

Telfort

The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us.

Testimonial By Hugo de Vries

Mathis Peckedrath

Community Manager

SoundCloud

We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath

Case Studies

COMPANY CASE STUDIES
Case Study KPN

How KPN uses a community to scale quality customer support.

Read More
Case Study Infoland

How Infoland successfully scales customer support with the help of its own community

Read More
Case Study SoundCloud

How SoundCloud uses a help forum as the preferred, fast and simple online help channel to jointly solve problems and share experiences

Read More

Frequently Asked Questions(FAQ)

for inSided community

What is inSided community?

inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.

What is inSided community used for?

inSided community is a Community Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of inSided community?

Dashboard, Gamification and Personalization are some of the top features of inSided community.

Who uses inSided community?

inSided community is used by Telecommunications, Manufacturing and Computer & Network Security among other industries.

What are inSided community alternatives?

Khoros Communities, Vanilla Forums, Bettermode and Salesforce Community Cloud are popular alternatives for inSided community.

Where is inSided community located?

inSided community is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for inSided community

Top Industries

  • Telecommunications
  • Manufacturing
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used inSided community to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for inSided community

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

2.79/5

Read Reviews (24)
Gamification

4.07/5

Read Reviews (21)
Personalization

3.87/5

Read Reviews (13)
Widgets

3.31/5

Read Reviews (6)
Rewards

3.31/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

2.79/5

Read Reviews (24)
Gamification

4.07/5

Read Reviews (21)
Personalization

3.87/5

Read Reviews (13)
Widgets

3.31/5

Read Reviews (6)
Rewards

3.31/5

Read Reviews (5)

IT and Other Capabilities

for inSided community

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.41/5

Read Reviews (39)
Data Export

3.10/5

Read Reviews (32)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.41/5

Read Reviews (39)
Data Export

3.10/5

Read Reviews (32)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (220)
Phone Support

3.81/5

Read Reviews (15)
Chat Support

3.80/5

Read Reviews (23)
Email Support

3.65/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (220)
Phone Support

3.81/5

Read Reviews (15)
Chat Support

3.80/5

Read Reviews (23)
Email Support

3.65/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.44/5

Read Reviews (3)
Custom Reports

2.99/5

Read Reviews (75)
Analytics

2.02/5

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.44/5

Read Reviews (3)
Custom Reports

2.99/5

Read Reviews (75)
Analytics

2.02/5

Read Reviews (25)

Software Failure Risk Guidance

?

for inSided community

Overall Risk Meter

Low Medium High

Top Failure Risks for inSided community

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E