inSided community Overview

inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.

inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.

inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well inSided community solved their Community Management needs. Cuspera uses 796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using inSided community.

Other priorities:

  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Build Brand Awareness
  • Improve ROI
  • Manage Risk
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using inSided community.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.85/5

Read Reviews (61)

"...Research shows that engaged forum members are more loyal to Telfort...." Case Study Telfort
engaging and following up

4.83/5

Read Reviews (42)

"...An especially important piece of T-Mobile NL's social support approach is empowering engaged community users to provide help and advice ...."
Helpdesk Management with Phone Calls and Mobile

4.30/5

Read Reviews (21)

"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...."
Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media

4.62/5

Read Reviews (15)

"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort
contacts history

3.25/5

Read Reviews (1)

"...Plus, inSided s allows the KPN digital team to create cases and look up customers contact history from the community moderation environment. ..."
PEER EXPERIENCES
Engagement Management

4.85/5

Read Reviews (61)

"...Research shows that engaged forum members are more loyal to Telfort...." Case Study Telfort
engaging and following up

4.85/5

Read Reviews (42)

Helpdesk Management with Phone Calls and Mobile

4.30/5

Read Reviews (21)

"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Testimonial by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile
Contact List Management with User Generated Content, Blogs, Phone Calls and Social Media

4.62/5

Read Reviews (15)

"...How Telfort uses online community to improve customer contact, product development and call reduction with social customer service..." Case Study Telfort
contacts history

4.62/5

Read Reviews (1)

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 796 insights from peers and experts to help you assess how these inSided community use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Mathis Peckedrath

Community Manager

SoundCloud

We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath

Hiewwaiy Kwok

Community Manager

Infoland

We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly!

Testimonial By Hiewwaiy Kwok

Drew Claybrook

Community Manager

Extreme Networks

We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions.

Testimonial By Drew Claybrook
CUSTOMERS TESTIMONIALS

Mathis Peckedrath

Community Manager

SoundCloud

We are very happy with the way the project was managed, both from a purely professional side and a cultural fit between SoundCloud & inSided point of view. Testimonial By Mathis Peckedrath

Hiewwaiy Kwok

Community Manager

Infoland

We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly!

Testimonial By Hiewwaiy Kwok

Drew Claybrook

Community Manager

Extreme Networks

We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position i...n our support offering structure and it’s exciting to watch conversations evolve into solutions.

Testimonial By Drew Claybrook

Case Studies

COMPANY CASE STUDIES
Case Study T-Mobile

How T-Mobile Cut support costs and improves the customer experience with an online community

Read More
Case Study Webroot

How Webroot facilitates customer self-service and improves retention with an online community.

Read More
Case Study SoundCloud

How SoundCloud uses a help forum as the preferred, fast and simple online help channel to jointly solve problems and share experiences

Read More

Frequently Asked Questions(FAQ)

for inSided community

What is inSided community?

inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.

What is inSided community used for?

inSided community is a Community Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of inSided community?

Dashboard, Gamification and Personalization are some of the top features of inSided community.

Who uses inSided community?

inSided community is used by Telecommunications, Manufacturing and Computer & Network Security among other industries.

What are inSided community alternatives?

Khoros Communities, Vanilla Forums, Tribe Community Platform and Salesforce Community Cloud are popular alternatives for inSided community.

Where is inSided community located?

inSided community is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for inSided community

Top Industries

  • Telecommunications
  • Manufacturing
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used inSided community to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for inSided community

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

2.79/5

Read Reviews (24)
Gamification

4.07/5

Read Reviews (21)
Personalization

3.87/5

Read Reviews (13)
Widgets

3.31/5

Read Reviews (6)
Rewards

3.31/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

2.79/5

Read Reviews (24)
Gamification

4.07/5

Read Reviews (21)
Personalization

3.87/5

Read Reviews (13)
Widgets

3.31/5

Read Reviews (6)
Rewards

3.31/5

Read Reviews (5)

IT and Other Capabilities

for inSided community

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.41/5

Read Reviews (39)
Data Export

3.10/5

Read Reviews (32)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.41/5

Read Reviews (39)
Data Export

3.10/5

Read Reviews (32)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (220)
Phone Support

3.81/5

Read Reviews (15)
Chat Support

3.80/5

Read Reviews (23)
Email Support

3.65/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (220)
Phone Support

3.81/5

Read Reviews (15)
Chat Support

3.80/5

Read Reviews (23)
Email Support

3.65/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.44/5

Read Reviews (3)
Custom Reports

2.99/5

Read Reviews (75)
Analytics

2.02/5

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.44/5

Read Reviews (3)
Custom Reports

2.99/5

Read Reviews (75)
Analytics

2.02/5

Read Reviews (25)

Software Failure Risk Guidance

?

for inSided community

Overall Risk Meter

Low Medium High

Top Failure Risks for inSided community

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

Series E