Overview: Gainsight Customer Communities (formerly Insided) and KnowledgeOwl as Knowledge Management Category solutions.
InSided thrives in telecommunications and IT sectors with a strong focus on engagement, community building, and integrating various platforms. It's popular with mid-market to large enterprises. KnowledgeOwl excels at knowledge management and caters to diverse industries, including software and design. It offers powerful content management and integration features, appealing to smaller enterprises with comprehensive 24/7 support.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
KnowledgeOwl: KnowledgeOwl streamlines knowledge base creation with its feature-rich software. Users can build comprehensive and organized knowledge bases to improve information access and customer support.
Gainsight Customer Communities (formerly Insided) and KnowledgeOwl: Best Use cases based on the customer satisfaction data
Key Activities Supported
inSided focuses on engagement management and community building, helping companies follow up with customers more effectively. read more →
KnowledgeOwl emphasizes knowledge and content management, supporting users in creating and maintaining a structured knowledge base. read more →
Business Goals Facilitated
inSided helps acquire customers and enhance relationships by scaling best practices and improving digital and social presence. read more →
KnowledgeOwl assists in acquiring customers and enhancing internal communications, with a focus on improving brand engagement. read more →
Core Features
inSided’s features include robust integration capabilities and custom reports, ideal for detailed analytics and data management. read more →
KnowledgeOwl provides strong data export and custom reporting features, complemented by reliable compliance and security measures. read more →
Vendor Support Preferences
inSided offers comprehensive 24/7 support and emphasizes chat and phone support, catering to immediate customer service needs. read more →
KnowledgeOwl provides extensive 24/7 support with chat and email options, facilitating flexible customer assistance. read more →
User Segments and Industries
inSided caters to mid-market to large enterprises in telecommunications and IT services. read more →
KnowledgeOwl serves smaller enterprises in diverse industries like computer software and design. read more →
Operational Alignment
inSided integrates smoothly into large-scale operations, suiting environments with sophisticated digital management needs. read more →
KnowledgeOwl fits seamlessly into smaller-scale operations, benefiting businesses with significant content management demands. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Gainsight Customer Communities (formerly Insided) and KnowledgeOwl
How can Gainsight Customer Communities (formerly Insided) and KnowledgeOwl enhance your Knowledge Management process?
How efficiently Does Gainsight Customer Communities (formerly Insided) and KnowledgeOwl manage your Helpdesk Management?
How efficiently Does Gainsight Customer Communities (formerly Insided) and KnowledgeOwl manage your Content Management?
How does Gainsight Customer Communities (formerly Insided) and KnowledgeOwl facilitate Training & Onboarding?
Gainsight Customer Communities (formerly Insided) in Action: Unique Use Cases
What benefits does Gainsight Customer Communities (formerly Insided) offer for Engagement Management?
Integrations
Few Gainsight Customer Communities (formerly Insided) Integrations
Few KnowledgeOwl Integrations
News
Latest Gainsight Customer Communities (formerly Insided) News
Pulse 2025: Gainsight Reimagines the Customer Journey With Agentic Magic
Gainsight unveiled new AI-powered capabilities at Pulse 2025, introducing "Agentic Magic" to transform the customer journey. The enhancements deliver real-time customer engagement insights, automate retention and expansion workflows, and improve user adoption through in-app guidance and analytics. Gainsight's Customer Success platform now integrates Atlas AI Agents, supporting digital-led strategies and seamless onboarding for enterprise teams focused on retention, expansion, and product adoption.
