Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction.
The cloud based platform focusses on creation of targeted content, governance, and employee engagement. The primary features offered by the platform includes WYSIWYG Editor, layered content, task flows, customizable homepage for roles and teams, restricted user role based access, workflow, search functionality, Information Architecture, quick links, favourites, notifications and analytics.
The built in knowledge ecosystem offers APIs to connect with all applications and channels. It offers Live APIs and content APIs to ensure right content is displayed to right user.
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Panviva solves your Knowledge Management needs.
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
"...Our call center agents have benefited by following procedures for transactional inquiries as well as maintenance inquiries...."
Peer review by Leanne H, MSC Team Lead
"...Content searches and just the overall content design has been a big win for our staff...."
Peer review by Randy B, Senior Director, Contact Center Operations
searching for content
"...It's a home run solution for anyone looking to finally make an operational impact through knowledge sharing...."
Peer review by John S., Hospital & Health Care
creating knowledge base
+20 more business use cases
Our AI advisor, Wyz, harnessed 676 insights from peers and experts to help you assess how these Panviva use cases fit your Knowledge Management needs.
Popular Business Setting
- Hospital & Health Care
- Media Production
- Mid Market
- Large Enterprise
IT and Other Capabilities
Top Failure Risks for Panviva