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Panviva

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(676 Reviews, Testimonials & Expert Opinions)
(676 Reviews, Testimonials & Expert Opinions)

Panviva - Omnichannel Knowledge Cloud Company

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About Panviva

Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction.

The cloud based platform focusses on creation of targeted content, governance, and employee engagement. The primary features offered by the platform includes WYSIWYG Editor, layered content, task flows, customizable homepage for roles and teams, restricted user role based access, workflow, search functionality, Information Architecture, quick links, favourites, notifications and analytics.

The built in knowledge ecosystem offers APIs to connect with all applications and channels. It offers Live APIs and content APIs to ensure right content is displayed to right user.

Evaluating Panviva for your Knowledge Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 676 insights from peers and experts who used Panviva to help you determine how well it fits your Knowledge Management needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Panviva solves your Knowledge Management needs.

Peer and Expert Opinions
for Panviva

Goals

Enter new markets internationally or locally and Improve consistency are the most popular goals peers achieved using Panviva .

Other goals:

  • Scale best practices
  • Grow market share
See all goals See less goals

Channels

It is the best suited for phone calls, e-mail, website, channels.

Other channels:

  • omnichannel
See all channels See less channels

Processes

Peers recommend helpdesk management, content management, knowledge management, as the business processes that they have been most satisfied while using Panviva .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Helpdesk management With Phone calls

"...Our call center agents have benefited by following procedures for transactional inquiries as well as maintenance inquiries...."
Peer review by Leanne H, MSC Team Lead

Content management

"...Content searches and just the overall content design has been a big win for our staff...."
Peer review by Randy B, Senior Director, Contact Center Operations

content curation

searching for content

content sharing

Knowledge management

"...It's a home run solution for anyone looking to finally make an operational impact through knowledge sharing...."
Peer review by John S., Hospital & Health Care

sharing knowledge

creating knowledge base

+20 more business use cases

Our AI advisor, Wyz, harnessed 676 insights from peers and experts to help you assess how these Panviva use cases fit your Knowledge Management needs.

Popular Business Setting
for Panviva

Top Industries

  • Insurance
  • Hospital & Health Care
  • Media Production

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Panviva to Enter new markets internationally or locally and Improve consistency

Verify if it works for you

Peer and Expert Opinion on Features
for Panviva

  • Low
  • Medium
  • High

Alerts: popups & Notifications

Personalization

Recording

IT and Other Capabilities
for Panviva

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

Chat Support

24/7 Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Panviva

Vendor Profile Details

Company Name Panviva
Company Website https://www.panviva.com/
HQ Location Camberwell, Victoria
Employees 51-100
Social
Financials Private