About Panviva

Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction.

The cloud based platform focusses on creation of targeted content, governance, and employee engagement. The primary features offered by the platform includes WYSIWYG Editor, layered content, task flows, customizable homepage for roles and teams, restricted user role based access, workflow, search functionality, Information Architecture, quick links, favourites, notifications and analytics.

The built in knowledge ecosystem offers APIs to connect with all applications and channels. It offers Live APIs and content APIs to ensure right content is displayed to right user.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Panviva solves your Knowledge Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Panviva.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Scale Best Practices
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Knowledge Management , Content Management , as the business use cases that they have been most satisfied while using Panviva.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.92/5

Read Reviews (24)

"...Our call center agents have benefited by following procedures for transactional inquiries as well as maintenance inquiries...." Peer review by Leanne H, MSC Team Lead
Knowledge Management

4.37/5

Read Reviews (15)

"...Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service...." Peer review from Panviva
sharing knowledge

4.04/5

Read Reviews (4)

creating knowledge base

3.45/5

Read Reviews (1)

Content Management

4.71/5

Read Reviews (15)

"...Content searches and just the overall content design has been a big win for our staff...." Peer review by Randy B, Senior Director, Contact Center Operations
content curation

4.40/5

Read Reviews (6)

searching for content

4.02/5

Read Reviews (2)

content sharing

3.71/5

Read Reviews (1)

PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.92/5

Read Reviews (24)

"...Our call center agents have benefited by following procedures for transactional inquiries as well as maintenance inquiries...." Peer review by Leanne H, MSC Team Lead
Knowledge Management

4.37/5

Read Reviews (15)

"...Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service...." Peer review from Panviva
sharing knowledge

4.37/5

Read Reviews (4)

creating knowledge base

4.37/5

Read Reviews (1)

Content Management

4.71/5

Read Reviews (15)

"...Content searches and just the overall content design has been a big win for our staff...." Peer review by Randy B, Senior Director, Contact Center Operations
content curation

4.71/5

Read Reviews (6)

searching for content

4.71/5

Read Reviews (2)

content sharing

4.71/5

Read Reviews (1)

21+ more Business Use Cases

Our AI advisor, Wyz, harnessed 410 insights from peers and experts to help you assess how these Panviva use cases fit your Knowledge Management needs.

Popular Business Setting

for Panviva

Top Industries

  • Insurance
  • Hospital & Health Care
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Panviva to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Panviva

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.05/5

Read Reviews (14)
Personalization

3.47/5

Read Reviews (6)
bot

3.67/5

Read Reviews (6)
Recording

3.61/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.05/5

Read Reviews (14)
Personalization

3.47/5

Read Reviews (6)
bot

3.67/5

Read Reviews (6)
Recording

3.61/5

Read Reviews (5)

IT and Other Capabilities

for Panviva

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.76/5

Read Reviews (15)
Data Import

3.12/5

Read Reviews (34)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.76/5

Read Reviews (15)
Data Import

3.12/5

Read Reviews (34)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.58/5

Read Reviews (8)
Phone Support

4.58/5

Read Reviews (8)
Chat Support

4.48/5

Read Reviews (8)
24/7 Support

4.45/5

Read Reviews (65)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.58/5

Read Reviews (8)
Phone Support

4.58/5

Read Reviews (8)
Chat Support

4.48/5

Read Reviews (8)
24/7 Support

4.45/5

Read Reviews (65)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5

Read Reviews (5)
Analytics

3.59/5

Read Reviews (5)
Custom Reports

3.46/5

Read Reviews (44)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5

Read Reviews (5)
Analytics

3.59/5

Read Reviews (5)
Custom Reports

3.46/5

Read Reviews (44)

Failure Risk Guidance Security Report

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for Panviva

Overall Risk Meter

Low Medium High

Top Failure Risks for Panviva

Vendor Profile Details

Company Name

Panviva

Company Website

https://www.panviva.com/

HQ Location

Camberwell, Victoria

Employees

51-100

Social

Financials

Private