Panviva Overview
This is a summary of the comprehensive capabilities and benefits of Panviva based on over 466 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Panviva, Edvance360, Cadalys Concierge™, Raiseaticket, LiveOps, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Panviva is right for your needs? Our Cuspera AI engine can evaluate how Panviva fits your specific business needs, industry, and context. Get your personalized assessment report today.
Panviva supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Engagement Management
- Training & Onboarding
- Collaboration
Panviva can help you with many business goals, such as Improve ROI, Improve Efficiency, Acquire Customers, Enhance Customer Relationships, Improve Consistency, etc. It can help manage these activities if you use Phone Calls and Offline for these needs. As a solution, Panviva's capabilities include Alerts: Popups & Notifications, and Personalization.
Panviva was founded in 2010. Hospital & Health Care Vertical is its biggest customer base.
Reviews
"Compliance loves Panviva. Everything is documented. We have immediate proof of policy changes. " - Lisa Angst
Cuspera Reviews
29 buyers and buying teams have used Cuspera to assess how well Panviva solved their Knowledge Management needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities peers achieved using Panviva.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Engagement Management , as the business use cases that they have been most satisfied while using Panviva.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.96/5 ★ |
"...The automatic updates provided by Panviva not only got all call center staff on the same page literally; it enabled supervisors to track how quickly staffers were seeing and acting on the new policies. ..." Case Study Western Health Advantage |
| Knowledge Management |
4.43/5 ★ |
"...Their prior knowledge management application was full of out of date content and multiple screenshots were needed to explain things to employees...." Case Study Desert Financial |
| sharing knowledge |
3.42/5 ★ |
"...It's a home run solution for anyone looking to finally make an operational impact through knowledge sharing...." Peer review by John S., Hospital & Health Care |
| Engagement Management |
3.50/5 ★ |
"...Our reps are very engaged...." Case Study Rocky Mountain |
| engaging and following up |
3.20/5 ★ |
"...Employee engagement scores have gone up an entire point on a scale of 1-5, while accuracy and completeness of information ratings have risen a full 2 points...." Case Study Health New England |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.96/5 ★ |
"...The automatic updates provided by Panviva not only got all call center staff on the same page literally; it enabled supervisors to track how quickly staffers were seeing and acting on the new policies. ..." Case Study Western Health Advantage |
|
| Knowledge Management |
4.43/5 ★ |
"...Their prior knowledge management application was full of out of date content and multiple screenshots were needed to explain things to employees...." Case Study Desert Financial |
|
| sharing knowledge |
4.43/5 ★ |
| Engagement Management |
3.50/5 ★ |
"...Our reps are very engaged...." Case Study Rocky Mountain |
|
| engaging and following up |
3.50/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 466 insights from peers and experts to help you assess how these Panviva use cases fit your Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Compliance loves Panviva. Everything is documented. We have immediate proof of policy changes. Testimonial By Lisa Angst |
|
Panviva is able to provide that step-by-step guide to our employees about how to use each application. Testimonial By Angela Beitelman |
|
Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement. Testimonial By Stephanie Swinbourne |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lisa Angst Project Manager Western Health Advantage |
Compliance loves Panviva. Everything is documented. We have immediate proof of policy changes. Testimonial By Lisa Angst |
|
Angela Beitelman Director of Customer Service and Audit Health Alliance |
Panviva is able to provide that step-by-step guide to our employees about how to use each application. Testimonial By Angela Beitelman |
|
Stephanie Swinbourne Director of the Customer Service Center NextCare |
Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement. Testimonial By Stephanie Swinbourne |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study Health New EnglandRead More |
|
Case Study Kings County 2-1-1Read More |
|
Case Study GM FinancialRead More |
Popular Business Setting
for Panviva
Top Industries
- Hospital & Health Care
- Financial Services
- Insurance
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Panviva to Improve ROI and Improve efficiency
Panviva Alternatives
Peer and Expert Opinion on Features
for Panviva
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (6) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (6) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Panviva
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (15) |
| Data Import | Read Reviews (39) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (15) |
| Data Import | Read Reviews (39) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (11) |
| 24/7 Support | Read Reviews (83) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (11) |
| 24/7 Support | Read Reviews (83) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Panviva
Overall Risk Meter
Top Failure Risks for Panviva
Vendor Profile Details
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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