KnowledgeOwl Overview
This is a summary of the comprehensive capabilities and benefits of KnowledgeOwl based on over 1779 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
KnowledgeOwl, PHPKB Knowledge Management Software, ComAround Knowledgeâ„¢, Shelf.io, SmartSupport, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if KnowledgeOwl is right for your needs? Our Cuspera AI engine can evaluate how KnowledgeOwl fits your specific business needs, industry, and context. Get your personalized assessment report today.
KnowledgeOwl supports business activities such as:
- Knowledge Management
- Content Management
- Helpdesk Management
- Sending & Publishing Communications
- Training & Onboarding
KnowledgeOwl can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Scale Best Practices, and Improve Brand Engagement. It can help manage these activities if you use User Generated Content Blogs and E-Mail for these needs. As a solution, KnowledgeOwl's capabilities include Widgets, Personalization, Ticketing, etc.
KnowledgeOwl Computer Software Vertical is its biggest customer base.
Reviews
"...Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources...." Peer review by Blake W., Computer Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well KnowledgeOwl solved their Knowledge Management needs. Cuspera uses 1779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using KnowledgeOwl.
Use Cases
Peers recommend Knowledge Management , Content Management , Helpdesk Management , as the business use cases that they have been most satisfied while using KnowledgeOwl.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.96/5 ★ |
"...Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources...." Peer review by Blake W., Computer Software |
| creating knowledge base |
4.80/5 ★ |
"...I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base...." Peer review by Piper Parks |
| sharing knowledge |
4.71/5 ★ |
"...Knowledge sharing and SOP creation...." Peer review by Brandon W., Marketing and Advertising |
| Content Management with User Generated Content and Blogs |
4.76/5 ★ |
"...With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!..." Peer review by Kim C., IT Training Specialist 3 |
| content sharing |
4.18/5 ★ |
"...and we look forward to the ability to easily share content across multiple KBs as KnowledgeOwl built that capability...." Peer review by Darren Matthews |
| content curation |
4.42/5 ★ |
"...Use our full-featured WYSIWYG editor to create content just like in a word processor. ..." Features of KnowledgeOwl knowledge base software |
| searching for content |
4.41/5 ★ |
"...Search the content of PDFs that are uploaded to an article. ..." Features of KnowledgeOwl knowledge base software |
| content publishing |
4.55/5 ★ |
"...It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks...." Peer review by Colleen Weatherall |
| content tracking |
3.25/5 ★ |
"...Use the built-in to track key content metrics. ..." Features of KnowledgeOwl knowledge base software |
| Helpdesk Management |
4.96/5 ★ |
"...easy to use, pleasant to watch, amazing helpdesk, nicely done!..." Peer review by Anne v., Project advisor |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.96/5 ★ |
"...Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources...." Peer review by Blake W., Computer Software |
|
| creating knowledge base |
4.96/5 ★ |
| sharing knowledge |
4.96/5 ★ |
| Content Management with User Generated Content and Blogs |
4.76/5 ★ |
"...With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!..." Peer review by Kim C., IT Training Specialist 3 |
|
| content sharing |
4.76/5 ★ |
| content curation |
4.76/5 ★ |
| searching for content |
4.76/5 ★ |
| content publishing |
4.76/5 ★ |
| content tracking |
4.76/5 ★ |
| Helpdesk Management |
4.96/5 ★ |
"...easy to use, pleasant to watch, amazing helpdesk, nicely done!..." Peer review by Anne v., Project advisor |
|
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1779 insights from peers and experts to help you assess how these KnowledgeOwl use cases fit your Knowledge Management needs.
Frequently Asked Questions(FAQ)
for KnowledgeOwl
What is KnowledgeOwl?
What is KnowledgeOwl used for?
What are the top features of KnowledgeOwl?
Who uses KnowledgeOwl?
What are KnowledgeOwl alternatives?
Where is KnowledgeOwl located?
Popular Business Setting
for KnowledgeOwl
Top Industries
- Computer Software
- Internet
- Design
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used KnowledgeOwl to Acquire customers and Enhance customer relationships
KnowledgeOwl Alternatives
Peer and Expert Opinion on Features
for KnowledgeOwl
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (36) |
| Personalization | Read Reviews (35) |
| Ticketing | Read Reviews (25) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (36) |
| Personalization | Read Reviews (35) |
| Ticketing | Read Reviews (25) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Dashboard | Read Reviews (14) |
IT and Other Capabilities
for KnowledgeOwl
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (145) |
| Data Import | Read Reviews (166) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (145) |
| Data Import | Read Reviews (166) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (36) |
| Email Support | Read Reviews (36) |
| 24/7 Support | Read Reviews (388) |
| Phone Support | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (36) |
| Email Support | Read Reviews (36) |
| 24/7 Support | Read Reviews (388) |
| Phone Support | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (198) |
| Analytics | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (198) |
| Analytics | Read Reviews (20) |
Software Failure Risk Guidance
?for KnowledgeOwl
Overall Risk Meter
Top Failure Risks for KnowledgeOwl
Vendor Profile Details
Company Name
KnowledgeOwl
Company Website
https://www.knowledgeowl.com/homeHQ Location
2552 W 133rd Circle, Broomfield, Colorado 80020, US
Employees
01-10
Social
Financials
PRIVATE
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