About KnowledgeOwl

KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance.

The platform features customized creation of Internal Knowledge Bases, FAQ & External Knowledge Bases, Self-Service Help Sites and Software Documentation. Some of the key features offered by the tool includes information categories and sub-categories, content tagging, content sharing, SSO authentication, customized user level access, WYSIWYG editor, article templates, logo customization and custom PDFs.

The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well KnowledgeOwl solves your Knowledge Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using KnowledgeOwl.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Content Management , Helpdesk Management , as the business use cases that they have been most satisfied while using KnowledgeOwl.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.96/5

Read Reviews (307)

"...Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources...." Peer review by Blake W., Computer Software
creating knowledge base

4.80/5

Read Reviews (13)

sharing knowledge

4.71/5

Read Reviews (8)

Content Management with User Generated Content and Blogs

4.76/5

Read Reviews (48)

"...Whether I'm uploading new article content, swapping out images, making revisions,..." Peer review by Shannon F
content sharing

4.18/5

Read Reviews (11)

content curation

4.42/5

Read Reviews (10)

searching for content

4.41/5

Read Reviews (7)

content publishing

4.55/5

Read Reviews (5)

content tracking

3.25/5

Read Reviews (1)

Helpdesk Management

4.96/5

Read Reviews (41)

"...Trying to prevent calls to our help desk...." Peer review by Marvin L., Financial Services
PEER EXPERIENCES
Knowledge Management

4.96/5

Read Reviews (307)

"...Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources...." Peer review by Blake W., Computer Software
creating knowledge base

4.96/5

Read Reviews (13)

sharing knowledge

4.96/5

Read Reviews (8)

Content Management with User Generated Content and Blogs

4.76/5

Read Reviews (48)

"...Whether I'm uploading new article content, swapping out images, making revisions,..." Peer review by Shannon F
content sharing

4.76/5

Read Reviews (11)

content curation

4.76/5

Read Reviews (10)

searching for content

4.76/5

Read Reviews (7)

content publishing

4.76/5

Read Reviews (5)

content tracking

4.76/5

Read Reviews (1)

Helpdesk Management

4.96/5

Read Reviews (41)

"...Trying to prevent calls to our help desk...." Peer review by Marvin L., Financial Services

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1779 insights from peers and experts to help you assess how these KnowledgeOwl use cases fit your Knowledge Management needs.

Popular Business Setting

for KnowledgeOwl

Top Industries

  • Computer Software
  • Internet
  • Design

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used KnowledgeOwl to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for KnowledgeOwl

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

4.74/5

Read Reviews (36)
Personalization

4.80/5

Read Reviews (35)
Ticketing

4.68/5

Read Reviews (25)
Alerts: popups & Notifications

4.63/5

Read Reviews (18)
Dashboard

4.58/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Widgets

4.74/5

Read Reviews (36)
Personalization

4.80/5

Read Reviews (35)
Ticketing

4.68/5

Read Reviews (25)
Alerts: popups & Notifications

4.63/5

Read Reviews (18)
Dashboard

4.58/5

Read Reviews (14)

IT and Other Capabilities

for KnowledgeOwl

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.71/5

Read Reviews (145)
Data Import

4.60/5

Read Reviews (166)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.71/5

Read Reviews (145)
Data Import

4.60/5

Read Reviews (166)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.93/5

Read Reviews (36)
Email Support

4.90/5

Read Reviews (36)
24/7 Support

4.89/5

Read Reviews (388)
Phone Support

4.85/5

Read Reviews (36)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.93/5

Read Reviews (36)
Email Support

4.90/5

Read Reviews (36)
24/7 Support

4.89/5

Read Reviews (388)
Phone Support

4.85/5

Read Reviews (36)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.66/5

Read Reviews (198)
Analytics

4.38/5

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.66/5

Read Reviews (198)
Analytics

4.38/5

Read Reviews (20)

Failure Risk Guidance Security Report

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for KnowledgeOwl

Overall Risk Meter

Low Medium High

Top Failure Risks for KnowledgeOwl

Vendor Profile Details

Company Name

KnowledgeOwl

HQ Location

2552 W 133rd Circle, Broomfield, Colorado 80020, US

Employees

01-10

Social

Financials

Private