Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency.
Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVR’s, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.
Key features of Shelf are ensuring customers find the right answers fast, integrate knowledge to customers and agents, optimize the knowledge with automated content maintenance, maximize agent efficiency with a distributed workforce and more.
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Shelf.io solves your Knowledge Management needs.
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
"...We created our own Knowledge Base internally and found that after we created the "how to" article, it was rarely revisited...."
Peer review by Jarrett Webber
creating knowledge base
"...I love how easy it is to upload my content (videos, slide decks, audio files, etc.)..."
Peer review by Pam O., Marketing and Advertising
searching for content
"...This unique platform improves customer interactions, agent satisfaction, and call center metrics without a heavy investment of cash or human resources...."
How AI Empowers Your Chatbots
engaging and following up
+21 more business use cases
Our AI advisor, Wyz, harnessed 924 insights from peers and experts to help you assess how these Shelf.io use cases fit your Knowledge Management needs.
Popular Business Setting
- Computer Software
- Marketing and Advertising
- Small Business
- Mid Market
IT and Other Capabilities
Top Failure Risks for Shelf.io