Shelf.io Overview

This is a summary of the comprehensive capabilities and benefits of Shelf.io based on over 729 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Shelf.io, KnowledgeOwl, PHPKB Knowledge Management Software, livepro, ComAround Knowledgeâ„¢, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Shelf.io is right for your needs? Our Cuspera AI engine can evaluate how Shelf.io fits your specific business needs, industry, and context. Get your personalized assessment report today.

Shelf.io supports business activities such as:

  • Knowledge Management
  • Content Management
  • Engagement Management
  • Collaboration
  • Social Media Analytics

Shelf.io can help you with many business goals, such as Acquire Customers, Scale Best Practices, Improve ROI, Improve Internal Communications, Build Brand Awareness, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Shelf.io's capabilities include Dashboard, Personalization, Capture Video, etc.

Shelf.io Computer Software Vertical is its biggest customer base.

Reviews

"...Definitely the most user-friendly knowledge management tool out there...." Peer review by Ameer R., Cofounder, Internet

Cuspera Reviews

89 buyers and buying teams have used Cuspera to assess how well Shelf.io solved their Knowledge Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using Shelf.io.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Content Management , Engagement Management , as the business use cases that they have been most satisfied while using Shelf.io.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.68/5 ★

Read Reviews (81)

"...Definitely the most user-friendly knowledge management tool out there...."
creating knowledge base

4.14/5 ★

Read Reviews (4)

"...Shelf is your solution for creating your ideal Knowledge Management System. ..."
sharing knowledge

3.73/5 ★

Read Reviews (2)

"...Knowledge sharing has always been very important for the Slalom consulting group...."
Content Management with Social Media

4.72/5 ★

Read Reviews (46)

"...Shelf helps companies get things done and avoid costly mistakes by providing a transformational content sharing platform...."
content sharing

4.81/5 ★

Read Reviews (14)

"...Content is easy to find and searchable for all users based on tagging system, which is easy to use; content can be shared across all of our teams; reduces duplication; affordable; syncs with Google drive and drop box; very easy to drag and drop files and folders..."
content curation

4.53/5 ★

Read Reviews (13)

"...Any Type of Web Content Capture YouTube videos, blog posts, LinkedIn profiles, twitter posts, infographics, web links and more-..."
content publishing

4.34/5 ★

Read Reviews (3)

"...I love how easy it is to upload my content (videos, slide decks, audio files, etc.)..."
searching for content

1.59/5 ★

Read Reviews (1)

Engagement Management

4.79/5 ★

Read Reviews (25)

"...Superior customer interaction that goes beyond just support...."
engaging and following up

4.66/5 ★

Read Reviews (14)

"...The Resource Library for leading nonprofits Shelf is a powerful way to engage your members A fresh way to engage members through digital content Getting (and keeping) your members’ attention is becoming more challenging by the day...."
PEER EXPERIENCES
Knowledge Management

4.68/5 ★

Read Reviews (81)

"...Definitely the most user-friendly knowledge management tool out there...." Peer review by Ameer R., Cofounder, Internet
creating knowledge base

4.68/5 ★

Read Reviews (4)

sharing knowledge

4.68/5 ★

Read Reviews (2)

Content Management with Social Media

4.72/5 ★

Read Reviews (46)

"...Shelf helps companies get things done and avoid costly mistakes by providing a transformational content sharing platform...." Peer review from Shelf
content sharing

4.72/5 ★

Read Reviews (14)

content curation

4.72/5 ★

Read Reviews (13)

content publishing

4.72/5 ★

Read Reviews (3)

searching for content

4.72/5 ★

Read Reviews (1)

Engagement Management

4.79/5 ★

Read Reviews (25)

"...Superior customer interaction that goes beyond just support...." Peer review by Glen Z., Marketing & Promotion Manager, Automotive
engaging and following up

4.79/5 ★

Read Reviews (14)

20+ more Business Use Cases

Our AI advisor, Wyz, harnessed 729 insights from peers and experts to help you assess how these Shelf.io use cases fit your Knowledge Management needs.

Frequently Asked Questions(FAQ)

for Shelf.io

What is Shelf.io?

Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere.

What is Shelf.io used for?

Shelf.io is a Knowledge Management Software mainly used by its customers to Acquire Customers and Scale Best Practices by Knowledge Management, Content Management and Engagement Management .

What are the top features of Shelf.io?

Dashboard, Personalization and Capture video are some of the top features of Shelf.io.

Who uses Shelf.io?

Shelf.io is used by Computer Software, Marketing And Advertising and Education among other industries.

What are Shelf.io alternatives?

Where is Shelf.io located?

Shelf.io is headquartered at 6 Landmark Square 4th Floor Stamford, CT 06901.

Popular Business Setting

for Shelf.io

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Shelf.io to Acquire customers and Scale best practices

Peer and Expert Opinion on Features

for Shelf.io

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.38/5 ★

Read Reviews (24)
Personalization

4.22/5 ★

Read Reviews (10)
Capture video

4.52/5 ★

Read Reviews (10)
SEO

3.82/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

4.38/5 ★

Read Reviews (24)
Personalization

4.22/5 ★

Read Reviews (10)
Capture video

4.52/5 ★

Read Reviews (10)
SEO

3.82/5 ★

Read Reviews (5)

IT and Other Capabilities

for Shelf.io

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.37/5 ★

Read Reviews (60)
Data Export

4.32/5 ★

Read Reviews (46)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.37/5 ★

Read Reviews (60)
Data Export

4.32/5 ★

Read Reviews (46)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5 ★

Read Reviews (64)
Phone Support

3.75/5 ★

Read Reviews (4)
Email Support

3.19/5 ★

Read Reviews (2)
Chat Support

2.10/5 ★

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5 ★

Read Reviews (64)
Phone Support

3.75/5 ★

Read Reviews (4)
Email Support

3.19/5 ★

Read Reviews (2)
Chat Support

2.10/5 ★

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (19)
Custom Reports

4.52/5 ★

Read Reviews (99)
Analytics

4.44/5 ★

Read Reviews (65)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (19)
Custom Reports

4.52/5 ★

Read Reviews (99)
Analytics

4.44/5 ★

Read Reviews (65)

Software Failure Risk Guidance

?

for Shelf.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Shelf.io

Vendor Profile Details

Company Name

Shelf.io

Company Website

https://shelf.io/

HQ Location

6 Landmark Square 4th Floor Stamford, CT 06901

Employees

11-50

Social

Financials

SERIES B