About Shelf.io

Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency.

Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVR’s, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.

Key features of Shelf are ensuring customers find the right answers fast, integrate knowledge to customers and agents, optimize the knowledge with automated content maintenance, maximize agent efficiency with a distributed workforce and more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Shelf.io solves your Knowledge Management needs.

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using Shelf.io.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Content Management , Engagement Management , as the business use cases that they have been most satisfied while using Shelf.io.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.68/5

Read Reviews (81)

"...We created our own Knowledge Base internally and found that after we created the "how to" article, it was rarely revisited...." Peer review by Jarrett Webber
creating knowledge base

4.14/5

Read Reviews (4)

sharing knowledge

3.73/5

Read Reviews (2)

Content Management with Social Media

4.72/5

Read Reviews (46)

"...I love how easy it is to upload my content (videos, slide decks, audio files, etc.)..." Peer review by Pam O., Marketing and Advertising
content sharing

4.81/5

Read Reviews (14)

content curation

4.53/5

Read Reviews (13)

content publishing

4.34/5

Read Reviews (3)

searching for content

1.59/5

Read Reviews (1)

Engagement Management

4.79/5

Read Reviews (25)

"...Through user insights into engagement through analytic dashboard see who is contributing, searching, and viewing your content. ..." Knowledge Management Platform
engaging and following up

4.66/5

Read Reviews (14)

PEER EXPERIENCES
Knowledge Management

4.68/5

Read Reviews (81)

"...We created our own Knowledge Base internally and found that after we created the "how to" article, it was rarely revisited...." Peer review by Jarrett Webber
creating knowledge base

4.68/5

Read Reviews (4)

sharing knowledge

4.68/5

Read Reviews (2)

Content Management with Social Media

4.72/5

Read Reviews (46)

"...I love how easy it is to upload my content (videos, slide decks, audio files, etc.)..." Peer review by Pam O., Marketing and Advertising
content sharing

4.72/5

Read Reviews (14)

content curation

4.72/5

Read Reviews (13)

content publishing

4.72/5

Read Reviews (3)

searching for content

4.72/5

Read Reviews (1)

Engagement Management

4.79/5

Read Reviews (25)

"...Through user insights into engagement through analytic dashboard see who is contributing, searching, and viewing your content. ..." Knowledge Management Platform
engaging and following up

4.79/5

Read Reviews (14)

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 729 insights from peers and experts to help you assess how these Shelf.io use cases fit your Knowledge Management needs.

Popular Business Setting

for Shelf.io

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Shelf.io to Acquire customers and Scale best practices

Peer and Expert Opinion on Features

for Shelf.io

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.38/5

Read Reviews (24)
Personalization

4.22/5

Read Reviews (10)
Capture video

4.52/5

Read Reviews (10)
SEO

3.82/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Dashboard

4.38/5

Read Reviews (24)
Personalization

4.22/5

Read Reviews (10)
Capture video

4.52/5

Read Reviews (10)
SEO

3.82/5

Read Reviews (5)

IT and Other Capabilities

for Shelf.io

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.37/5

Read Reviews (60)
Data Export

4.32/5

Read Reviews (46)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.37/5

Read Reviews (60)
Data Export

4.32/5

Read Reviews (46)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (64)
Phone Support

3.75/5

Read Reviews (4)
Email Support

3.19/5

Read Reviews (2)
Chat Support

2.10/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (64)
Phone Support

3.75/5

Read Reviews (4)
Email Support

3.19/5

Read Reviews (2)
Chat Support

2.10/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.57/5

Read Reviews (19)
Custom Reports

4.52/5

Read Reviews (99)
Analytics

4.44/5

Read Reviews (65)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.57/5

Read Reviews (19)
Custom Reports

4.52/5

Read Reviews (99)
Analytics

4.44/5

Read Reviews (65)

Failure Risk Guidance Security Report

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for Shelf.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Shelf.io

Vendor Profile Details

Company Name

Shelf.io

Company Website

https://shelf.io/

HQ Location

Stamford, CT

Employees

11-50

Social

Financials

Seed