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4.74 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(924 Reviews, Testimonials & Expert Opinions)
(924 Reviews, Testimonials & Expert Opinions) The Future of Knowledge Management is here...

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About is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency.

Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVR’s, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.

Key features of Shelf are ensuring customers find the right answers fast, integrate knowledge to customers and agents, optimize the knowledge with automated content maintenance, maximize agent efficiency with a distributed workforce and more.

Evaluating for your Knowledge Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 924 insights from peers and experts who used to help you determine how well it fits your Knowledge Management needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well solves your Knowledge Management needs.

Peer and Expert Opinions


Scale best practices and Acquire customers are the most popular goals peers achieved using .

Other goals:

  • Enhance customer relationships
  • Improve ROI
  • Improve internal communications
  • Build brand awareness
  • Shorten ramp up time
  • Improve efficiency
  • Establish thought leadership
See all goals See less goals


It is the best suited for phone calls, user generated content, blogs, channels.

Other channels:

  • social media
  • video
  • website
  • review sites
  • Amazon
  • e-mail
  • LinkedIn
  • Twitter
  • newsletter
  • offline
  • on premises
  • causes and charity
See all channels See less channels


Peers recommend knowledge management, content management, engagement management, as the business processes that they have been most satisfied while using .

Read Peer and Expert Experience for Business Use Cases




Knowledge management

"...We created our own Knowledge Base internally and found that after we created the "how to" article, it was rarely revisited...."
Peer review by Jarrett Webber

creating knowledge base

sharing knowledge

Content management With Social media

"...I love how easy it is to upload my content (videos, slide decks, audio files, etc.)..."
Peer review by Pam O., Marketing and Advertising

content sharing

content curation

content publishing

searching for content

Engagement management

"...This unique platform improves customer interactions, agent satisfaction, and call center metrics without a heavy investment of cash or human resources...."
How AI Empowers Your Chatbots

engaging and following up

+21 more business use cases

Our AI advisor, Wyz, harnessed 924 insights from peers and experts to help you assess how these use cases fit your Knowledge Management needs.

Popular Business Setting

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used to Scale best practices and Acquire customers

Verify if it works for you

Peer and Expert Opinion on Features

  • Low
  • Medium
  • High



Capture video

IT and Other Capabilities

  • Low
  • Medium
  • High


Data Import

Data Export


Phone Support

24/7 Support

Chat Support

Email Support


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Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for

Vendor Profile Details

Company Name
Company Website
HQ Location Stamford, CT
Employees 11-50
Financials Seed