Shelf.io Overview

Shelf.io transforms knowledge management by ensuring data accuracy, crucial for generating precise GenAI answers. This platform proactively addresses data quality, preventing misinformation from affecting AI outputs. Businesses leveraging Shelf.io can expect enhanced decision-making capabilities, reducing the risk of costly errors associated with inaccurate information. By maintaining a clean data repository, organizations can focus on strategic initiatives, boosting overall productivity and ROI. This solution is particularly valuable for sectors reliant on data-driven insights, such as finance and healthcare, where precision is paramount.

Use Cases

Customers recommend Knowledge Management, Content Management, Engagement Management, as the business use cases that they have been most satisfied with while using Shelf.io.

Other use cases:

  • Collaboration
  • Social Media Analytics
  • Helpdesk Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Training & Onboarding
  • Sending & Publishing Communications
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Shelf.io.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Establish Thought Leadership
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Shelf.io Use-Cases and Business Priorities: Customer Satisfaction Data

Shelf.io works with different mediums / channels such as Social Media.

Shelf.io's features include Dashboard, Personalization, Capture Video, etc. and Shelf.io support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Shelf.io analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The ability to quickly load and share content helped us get going quickly...." Peer review by Andrea C., Digital Product Manager

Shelf.io, livepro, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Shelfio integrates GenAI with modern SaaS to ensure accurate, trusted knowledge. This technology enhances answers across various platforms.

Popular Business Setting

for Shelf.io

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Shelf.io is popular in Computer Software, Marketing And Advertising, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Shelf.io Use Cases

What benefits does Shelf.io offer for Knowledge Management?

How does Shelf.io facilitate Content Management?

How can Shelf.io enhance your Engagement Management process?

How does Shelf.io address your Collaboration Challenges?

How can Shelf.io optimize your Social Media Analytics Workflow?

89 buyers and buying teams have used Cuspera to assess how well Shelf.io solved their Knowledge Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Insurance

CASE STUDY Leading U.S. insurance provider

Shelf helped a leading U.S. insurance provider transform its contact center and unify knowledge management. The company faced disconnected systems and knowledge silos, risking compliance and efficien...cy. Shelf integrated with Salesforce and Genesys, providing content intelligence, governance, and GenAI readiness. The insurer eliminated 99% of content ROT and improved time to resolution by 19%. Shelf now supports over 15,000 users and powers multi-endpoint GenAI solutions.

Read more →
Telecommunications

CASE STUDY Leading telecom company

Shelf helped a leading telecom company fix content chaos. The company had over 25,000 ungoverned documents. Shelf's platform removed 62% of redundant, outdated, and trivial content. The solution impr...oved search success and made content ready for AI. Shelf's team gave strong support and advice, making the process fast and smooth.

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Food & Beverages

CASE STUDY HelloFresh

Shelf helped HelloFresh cut average handle time by 20%. HelloFresh faced challenges with complex menus and a growing customer base, making support hard. Agents struggled with 12 different knowledge s...ources. Shelf gave them one easy-to-use platform. Agents now find answers faster and feel more confident. Customer satisfaction scores improved. Shelf’s decision trees guide agents step by step, making work easier for new hires.

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Consumer Goods

CASE STUDY Home and Security Leader

Shelf helped a home and security leader fix content governance in customer support. The company faced high employee turnover and missed key KPIs. Shelf set up quality assurance and improved customer ...service metrics. Refund rates went up by 265%. Team throughput improved by 64%. Agent turnover dropped by 16%. Eight KPIs, including time to resolution and first contact resolution, got better.

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Financial Services

CASE STUDY Lowell Nordics

Shelf helped Lowell Nordics improve customer service. They used Shelf’s knowledge management system to fix poor information quality and reduce wait times. First Call Resolution rose from 83% to nearl...y 90%. Average Handle Time dropped by 25%. Net Promoter Score jumped 111%, from 26.1 to 55.2. Agents now handle calls faster and give better answers. Lowell Nordics saw these results within months of using Shelf.

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Entertainment

CASE STUDY Leading streaming service

Shelf helped a leading streaming service improve GenAI adoption by 154%. The company faced issues with document quality control and slow customer support. Shelf provided content quality assurance and... better governance. This led to a 42% improvement in new hire proficiency and reduced onboarding time. Agent sentiment improved by 36% and adherence to governance SLA reached 96%.

Read more →

Video

Shelf: Right Answer: Right Place: Right Time...Every Time.

Video Thumbnail

Frequently Asked Questions(FAQ)

for Shelf.io

What is Shelf.io?

Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere.

Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.

Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.

What is Shelf.io used for?

Shelf.io is a Knowledge Management Software mainly used by its customers to Acquire Customers and Scale Best Practices by Knowledge Management, Content Management and Engagement Management .

What are the top features of Shelf.io?

Dashboard, Personalization and Capture video are some of the top features of Shelf.io.

Who uses Shelf.io?

Shelf.io is used by Computer Software, Marketing And Advertising and Education among other industries.

What are Shelf.io alternatives?

Livepro, Panviva, KnowledgeOwl and Notion are popular alternatives for Shelf.io.

Where is Shelf.io located?

Shelf.io is headquartered at 6 Landmark Square 4th Floor Stamford, CT 06901.
lightning

Peers used Shelf.io for knowledge management and content management

Shelf.io Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (19)
Custom Reports

4.52/5 ★

Read Reviews (99)
Analytics

4.44/5 ★

Read Reviews (65)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (19)
Custom Reports

4.52/5 ★

Read Reviews (99)
Analytics

4.44/5 ★

Read Reviews (65)

Software Failure Risk Guidance

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for Shelf.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Shelf.io

GemShelf Inc Profile

Company Name

GemShelf Inc

Company Website

https://shelf.io/

HQ Location

6 Landmark Square 4th Floor Stamford, CT 06901

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES B