livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro" - Toni Shawyer

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

livepro Customer wins, Customer success stories, Case studies

How efficiently Does livepro manage your Knowledge Management?

How does livepro facilitate Engagement Management?

How does livepro facilitate Customer Feedback Management?

What solutions does livepro provide for Onboarding?

How does livepro address your Helpdesk Management Challenges?

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
livepro testimonial

Toni Shawyer

Goulburn Mulwaree
In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro Testimonial By Toni Shawyer
livepro testimonial

Heather Svendsen

Head of Customer Experience & Digital

PetSure
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
CUSTOMERS TESTIMONIALS
livepro testimonial

Toni Shawyer

Goulburn Mulwaree
In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro Testimonial By Toni Shawyer
livepro testimonial

Heather Svendsen

Head of Customer Experience & Digital

PetSure
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie

ME Bank - Banking

ME Bank used livepro to improve its contact centre knowledge management. Agents struggled with a hard-to-search internal wiki, leading to long call times and low engagement. livepro gave agents fast ...access to accurate answers, cutting average handle time by 40%. Staff engagement soared, with 92% finding the system useful. Training time dropped, and customer satisfaction improved. The bank saw 4,868 accesses in two weeks, showing high adoption.

Read on →

Avant Mutual - Insurance

livepro helped Avant Mutual cut onboarding time from three months to two weeks. The company used livepro to create a single knowledge base for its contact centre. Average handling time dropped by 20%.... First contact resolution rose from 50% to 67%. Transfers decreased by 33%. Wrap-up time fell from 17 minutes to 7 minutes. Customer satisfaction increased by 5%. Employee satisfaction went up by 13%. Unhappy member retention improved from 40% to 70%.

Read on →

Atlanticus - Financial Services

livepro helped Atlanticus solve problems with their old knowledge management system. Call center agents had trouble finding policies, which caused compliance issues and long call times. livepro made ...it easy for agents to find the right answers fast. Atlanticus saw a 14% reduction in average handle time. Compliance increased by 100%. The announcement process became faster and more reliable.

Read on →

Liverpool City Council - Local Government

livepro helped Liverpool City Council improve customer service. The council replaced a thick manual with a single, searchable knowledge base. Staff now get updates faster and can answer questions mor...e easily. Onboarding new employees is quicker. Customer satisfaction and staff engagement have increased. livepro’s search and update features made it the right choice for the council.

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Lockyer Valley Regional Council - Local Government

Livepro helped Lockyer Valley Regional Council replace its old knowledge management system. The council wanted to boost staff engagement, cut training time, and reduce call handling times. With livep...ro, training time decreased by 50%. Average handling time dropped by 7 minutes. Staff found it easier to find information. Customer service improved and costs went down.

Read on →

ME Bank - Banking

livepro Knowledge Management System helped ME Bank improve its contact center. The bank replaced a hard-to-use SharePoint wiki with livepro. Agents now find answers faster and need less training. Ave...rage handle time (AHT) for calls dropped by 40%. Staff engagement rose, with 92% of staff saying livepro is useful.

Read on →

Frequently Asked Questions(FAQ)

for livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE