livepro Overview
This is a summary of the comprehensive capabilities and benefits of livepro based on over 920 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
livepro, ComAround Knowledgeâ„¢, PHPKB Knowledge Management Software, KnowledgeOwl, Shelf.io, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if livepro is right for your needs? Our Cuspera AI engine can evaluate how livepro fits your specific business needs, industry, and context. Get your personalized assessment report today.
livepro supports business activities such as:
- Knowledge Management
- Engagement Management
- Customer Feedback Management
- Training & Onboarding
- Helpdesk Management
livepro can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve ROI, Launch New Products, etc. As a solution, livepro's capabilities include Gamification, Contests/Quizes, Templates, etc.
livepro Government Administration Vertical is its biggest customer base.
Reviews
"We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that... is the most important thing for a KM system. " - Libby Ewing-Jarvie
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using livepro.
Use Cases
Peers recommend Knowledge Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using livepro.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.60/5 ★ |
"...The edit interface uses a straight-forward WYSIWG editor which allows anybody to easily and quickly create knowledge articles...." Peer review by Dhammika, Datacom |
| sharing knowledge |
3.80/5 ★ |
"...Fortune 500 companies lose at least $31.5 billion a year by failing to share knowledge...." Knowledge Management Software-livepro Top Rated CX Solution |
| creating knowledge base |
4.16/5 ★ |
"...The edit interface uses a straight-forward WYSIWG editor which allows anybody to easily and quickly create knowledge articles...." Peer review by Dhammika, Datacom |
| Engagement Management |
4.95/5 ★ |
"...Last but not least, internal staff morale and engagement have seen significant improvements...." Case Study Goulburn Mulwaree |
| engaging and following up |
4.94/5 ★ |
"...Our current knowledge management system only offers a stream of content (words), this gives us a chance to be innovative in the way that information is presented, making it more engaging for the user...." Peer review by Kate, Department of Communities |
| Customer Feedback Management |
4.80/5 ★ |
"...great - really help you along your journey and take customer feedback on board when improving the product...." Peer review by Sarah, Hamilton |
| measuring customer satisfaction |
4.77/5 ★ |
"...This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs. ..." livepro's Knowledge Management Software ROI Calculator |
| measuring net promoter score |
4.13/5 ★ |
"...Read how RemServ reduced their staff training times by 5 days & improved their net promoter scores by 10 points using the livepro Knowledge Managment System Software...." Case Study RemServ |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.60/5 ★ |
"...The edit interface uses a straight-forward WYSIWG editor which allows anybody to easily and quickly create knowledge articles...." Peer review by Dhammika, Datacom |
|
| sharing knowledge |
4.60/5 ★ |
| creating knowledge base |
4.60/5 ★ |
| Engagement Management |
4.95/5 ★ |
"...Last but not least, internal staff morale and engagement have seen significant improvements...." Case Study Goulburn Mulwaree |
|
| engaging and following up |
4.95/5 ★ |
| Customer Feedback Management |
4.80/5 ★ |
"...great - really help you along your journey and take customer feedback on board when improving the product...." Peer review by Sarah, Hamilton |
|
| measuring customer satisfaction |
4.80/5 ★ |
| measuring net promoter score |
4.80/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 920 insights from peers and experts to help you assess how these livepro use cases fit your Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie |
|
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen |
|
In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro Testimonial By Toni Shawyer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Libby Ewing-Jarvie Datacom |
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie |
|
Heather Svendsen Head of Customer Experience & Digital PetSure |
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen |
|
Toni Shawyer Goulburn Mulwaree |
In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro Testimonial By Toni Shawyer |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Liverpool City CouncilRead More |
|
Case Study ME BankRead More |
|
|
Case Study PetSureRead More |
Frequently Asked Questions(FAQ)
for livepro
What is livepro?
What is livepro used for?
What are the top features of livepro?
Who uses livepro?
What are livepro alternatives?
Where is livepro located?
Popular Business Setting
for livepro
Top Industries
- Government Administration
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used livepro to Acquire customers and Enhance customer relationships
livepro Alternatives
Peer and Expert Opinion on Features
for livepro
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (14) |
| Contests/quizes | Read Reviews (12) |
| Templates | Read Reviews (12) |
| Feedback surveys | Read Reviews (10) |
| Calculator | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (14) |
| Contests/quizes | Read Reviews (12) |
| Templates | Read Reviews (12) |
| Feedback surveys | Read Reviews (10) |
| Calculator | Read Reviews (10) |
IT and Other Capabilities
for livepro
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (52) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (52) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (23) |
| Phone Support | Read Reviews (32) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (188) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (23) |
| Phone Support | Read Reviews (32) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (188) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
Software Failure Risk Guidance
?for livepro
Overall Risk Meter
Top Failure Risks for livepro
Vendor Profile Details
Company Name
livepro
Company Website
https://livepro.com/HQ Location
602, 12 Mount Street
Employees
1-10
Social
Financials
PRIVATE
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