livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction." - ME Bank

Peer review evidence (same sources as the product rating summary)

"...The livepro team are also passionate about knowledge management which adds up to a great solution...." Peer review by Luke, Customer Science
"...Improved customer knowledge interaction for our staff...." Peer review by Julie, Elite Business Services GC
"...KMS success story: Goulburn Mulwaree Council achieves highest customer satisfaction rating in the council sector. ..." Case Study Goulburn Mulwaree

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

livepro Customer wins, Customer success stories, Case studies

Why is livepro the best choice for Knowledge Management?

How does livepro facilitate Engagement Management?

Why is livepro the best choice for Customer Feedback Management?

What Are the key features of livepro for Onboarding?

How does livepro facilitate Helpdesk Management?

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
livepro testimonial

ME Bank
Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction. Testimonial By ME Bank
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
livepro testimonial

Andrea Pepper-Edwards

Change Specialist

Avant Mutual
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. Testimonial By Andrea Pepper-Edwards
CUSTOMERS TESTIMONIALS
livepro testimonial

ME Bank
Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction. Testimonial By ME Bank
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
livepro testimonial

Andrea Pepper-Edwards

Change Specialist

Avant Mutual
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. Testimonial By Andrea Pepper-Edwards

SMBs 2 - Small

Livepro helps small businesses manage knowledge for contact centers. The platform supports training and improves customer service. SMBs use livepro to organize information and answer questions faster.... This makes it easier for teams to find what they need. The system is designed for small business needs.

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Non-Profit 2 - Non Profit Organization Management - Small

Livepro helped Non-Profit 2 manage knowledge for their team. The solution supported contact center operations. It improved training and information sharing. Non-Profit 2 used livepro to support their... mission. The platform made it easier for staff to find answers. This helped them serve their community better.

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Contact Center 2 - Small

Contact Center 2 uses livepro to improve knowledge management. The testimonial highlights the use of livepro in a contact center environment. The focus is on better access to information for agents. ...This helps with training and customer service. No specific metrics or results are mentioned.

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BPO - Small

Livepro is recognized as a top contact center knowledge base software. BPO uses livepro to support its operations. The testimonial highlights livepro's value for contact centers. No specific results ...or metrics are mentioned. The focus is on industry recognition and suitability for BPOs.

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BPO 2 - Small

BPO 2 used livepro for their business process outsourcing needs. The testimonial highlights their experience with the knowledge management system. No specific metrics or detailed results are provided.... The focus is on the use of livepro in a BPO environment.

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Liverpool City Council - Government Administration - Large

livepro helped Liverpool City Council cut new agent onboarding from 26 weeks to 4 weeks. The council replaced a paper manual with a single, searchable knowledge base. Staff now resolve customer calls... faster and more accurately. Customer service quality, speed, and consistency improved. Staff satisfaction and engagement increased with livepro's knowledge management system.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Competitors

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE