livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
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livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that... is the most important thing for a KM system." - Libby Ewing-Jarvie

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on livepro Use Cases

What Are the key features of livepro for Knowledge Management?

What makes livepro ideal for Engagement Management?

How does livepro facilitate Customer Feedback Management?

How can livepro optimize your Onboarding Workflow?

How can livepro optimize your Helpdesk Management Workflow?

26+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
livepro testimonial

Toni Shawyer

Goulburn Mulwaree
In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro Testimonial By Toni Shawyer
livepro testimonial

Probe/Coles Group
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group
CUSTOMERS TESTIMONIALS
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
livepro testimonial

Toni Shawyer

Goulburn Mulwaree
In the latest annual CSBA report on customer satisfaction among local governments, we finished at the top of the sector and that can be attributed to the use of livepro Testimonial By Toni Shawyer
livepro testimonial

Probe/Coles Group
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group

Case Studies

Banking

Case Study ME Bank

ME Bank cuts AHT by 40% and Achieves Exciting Staff Engagement

Read more →
Information Technology and Services

CASE STUDY Remserv

RemServ, a leading provider of enterprise software solutions, achieved a 15% increase in client satisfaction and a 20% reduction in support requests after implementing a new knowledge base solution.

Read more →
Insurance

Case Study RAA

RAA accelerates speed-to-competency by 40% with livepro

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Government Administration

CASE STUDY Wdrc (Western District Regional Council)

WDRC significantly improved customer experience and reduced operational costs by 25% through implementing a new CRM system.

Read more →
Government Administration

Case Study WDRC (Western Downs Regional Council)

WDRC utilise livepro to provide exceptional customer service & support the local community during high call volumes

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Utilities

CASE STUDY Water District of Racine County (WDRC)

The Water District of Racine County (WDRC) achieved a 14% reduction in their energy usage and $20,000 in annual savings by implementing LivePro's energy management solution.

Read more →

Frequently Asked Questions(FAQ)

for livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. News

Specificity Inc. Acquires livePRO: A Strategic Move to Revolutionize Real-Time Customer Interaction

"Specificity's acquisition of livePRO marks a transformative step in equipping businesses with the tools they need to reach and engage their customers ...

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Specificity Partners with livePRO to Help Revolutionize Home Services Industry

Specificity partners with livePRO to enhance the home services industry.

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Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE