livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
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livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%." - I-Med Radiology

Peer review evidence (same sources as the product rating summary)

"...The company set out to find a Knowledge Management System that could help: Improve member experience & satisfaction ratings...." Case Study RAA
"...Our current knowledge management system only offers a stream of content (words), this gives us a chance to be innovative in the way that information is presented, making it more engaging for the user...." Peer review by Kate, Department of Communities
"...Read how RemServ reduced their staff training times by 5 days & improved their net promoter scores by 10 points using the livepro Knowledge Managment System Software...." Case Study RemServ

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

livepro Customer wins, Customer success stories, Case studies

What solutions does livepro provide for Knowledge Management?

What makes livepro ideal for Engagement Management?

What Are the key features of livepro for Customer Feedback Management?

How efficiently Does livepro manage your Onboarding?

What makes livepro ideal for Helpdesk Management?

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
livepro testimonial

I-Med Radiology
Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%. Testimonial By I-Med Radiology
livepro testimonial

Probe/Coles Group
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group
livepro testimonial

ME Bank
Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction. Testimonial By ME Bank
CUSTOMERS TESTIMONIALS
livepro testimonial

I-Med Radiology
Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%. Testimonial By I-Med Radiology
livepro testimonial

Probe/Coles Group
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group
livepro testimonial

ME Bank
Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction. Testimonial By ME Bank
 

Large Government Department - Government Administration - Large

Livepro helped a large government department implement a knowledge management system. The rollout was fast and smooth, with over 85% staff engagement at launch. The department found the software easy... to implement. Livepro offered flexible options to fit their needs. The solution improved access to answers for customer service staff.

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SMBs 2 - Small

Livepro helps small businesses manage knowledge for contact centers. The platform supports training and improves customer service. SMBs use livepro to organize information and answer questions faster.... This makes it easier for teams to find what they need. The system is designed for small business needs.

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Non-Profit 2 - Non Profit Organization Management - Small

Livepro helped Non-Profit 2 manage knowledge for their team. The solution supported contact center operations. It improved training and information sharing. Non-Profit 2 used livepro to support their... mission. The platform made it easier for staff to find answers. This helped them serve their community better.

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Contact Center 2 - Small

Contact Center 2 uses livepro to improve knowledge management. The testimonial highlights the use of livepro in a contact center environment. The focus is on better access to information for agents. ...This helps with training and customer service. No specific metrics or results are mentioned.

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BPO 2 - Small

BPO 2 used livepro for their business process outsourcing needs. The testimonial highlights their experience with the knowledge management system. No specific metrics or detailed results are provided.... The focus is on the use of livepro in a BPO environment.

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BPO - Small

Livepro is recognized as a top contact center knowledge base software. BPO uses livepro to support its operations. The testimonial highlights livepro's value for contact centers. No specific results ...or metrics are mentioned. The focus is on industry recognition and suitability for BPOs.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Competitors

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE