livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
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livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%." - I-Med Radiology

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on livepro Use Cases

How does livepro address your Knowledge Management Challenges?

How does livepro address your Engagement Management Challenges?

What Are the key features of livepro for Customer Feedback Management?

What makes livepro ideal for Onboarding?

What solutions does livepro provide for Helpdesk Management?

26+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
livepro testimonial

I-Med Radiology
Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%. Testimonial By I-Med Radiology
livepro testimonial

Andrea Pepper-Edwards

Change Specialist

Avant Mutual
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. Testimonial By Andrea Pepper-Edwards
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
CUSTOMERS TESTIMONIALS
livepro testimonial

I-Med Radiology
Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%. Testimonial By I-Med Radiology
livepro testimonial

Andrea Pepper-Edwards

Change Specialist

Avant Mutual
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. Testimonial By Andrea Pepper-Edwards
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C

Case Studies

Financial Services

CASE STUDY RemServ

livepro helped RemServ improve its knowledge management for customer service. RemServ needed a better way to train staff and answer client questions. The old system was slow and hard to use. livepro ...made it easier for agents to find answers fast. RemServ cut classroom training by 5 days. Their net promoter score went from 52 to 62.

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Government Administration

CASE STUDY Townsville Council

livepro helped Townsville Council during Cyclone Yasi when their call center was down. They needed a central knowledge management system to give staff fast, updated information. livepro reduced train...ing time by 20%. Average call handling time dropped by 8 seconds. Internal satisfaction went up by 26%. Staff got job ready faster with less IT help.

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CASE STUDY TSA Group

livepro KMS helped TSA Group, a leading Australian BPO, solve knowledge management challenges. TSA Group needed a scalable, easy-to-use system to replace SharePoint and unify knowledge for their team...s. After implementing livepro, they achieved over 95% utilization across all channels. New staff found knowledge 58% faster and needed 75% fewer clicks to get answers. Support service use dropped by 17%. 98% of staff said livepro made their job easier.

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Government Administration

CASE STUDY Western Downs Regional Council

livepro helped Western Downs Regional Council improve customer service in their contact center. The team faced slow call resolution and inconsistent answers due to outdated knowledge management. live...pro provided a cloud-based, searchable knowledge base and real-time updates. Training time dropped by 60%. Call times fell by 4%. Call queue times decreased by 11%. The council delivered faster, more consistent service during high call volumes.

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Insurance

CASE STUDY Avant Mutual

livepro helped Avant Mutual cut onboarding time from three months to two weeks. The company used livepro to create a single knowledge base for its contact centre. Average handling time dropped by 20%.... First contact resolution rose from 50% to 67%. Transfers decreased by 33%. Wrap-up time fell from 17 minutes to 7 minutes. Customer satisfaction increased by 5%. Employee satisfaction went up by 13%. Unhappy member retention improved from 40% to 70%.

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Banking

CASE STUDY ME Bank

ME Bank used livepro to improve its contact centre knowledge management. Agents struggled with a hard-to-search internal wiki, leading to long call times and low engagement. livepro gave agents fast ...access to accurate answers, cutting average handle time by 40%. Staff engagement soared, with 92% finding the system useful. Training time dropped, and customer satisfaction improved. The bank saw 4,868 accesses in two weeks, showing high adoption.

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Frequently Asked Questions(FAQ)

for livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. News

Specificity Inc. Acquires livePRO: A Strategic Move to Revolutionize Real-Time Customer Interaction

"Specificity's acquisition of livePRO marks a transformative step in equipping businesses with the tools they need to reach and engage their customers ...

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Specificity Partners with livePRO to Help Revolutionize Home Services Industry

Specificity partners with livePRO to enhance the home services industry.

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Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

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Financials

PRIVATE