livepro Overview
Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.
Use Cases
Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.
livepro Use-Cases and Business Priorities: Customer Satisfaction Data
livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.
Reviews
"We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks." - Probe/Coles Group
Peer review evidence (same sources as the product rating summary)
"...Townsville Council integration of the livepro Knowledge Management System reduces AHT by 8 seconds & increases customer satisfaction...." Case Study Townsville
"...Livepro has provided us with a knowledge and engagement support hub that assist our front line staff with the tools they need to effectively resolve and answer customer queries...." Peer review by Ollie, Gmhba
"...Driving customer satisfaction; Hornsby Shire reduces AHT by half to under 3 minutes..." Case Study Hornsby
livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for livepro
Top Industries
- Government Administration
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.
livepro Customer wins, Customer success stories, Case studies
How does livepro facilitate Knowledge Management?
How does livepro facilitate Engagement Management?
What benefits does livepro offer for Customer Feedback Management?
What makes livepro ideal for Onboarding?
How can livepro optimize your Helpdesk Management Workflow?
16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group |
|
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie |
|
Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%. Testimonial By I-Med Radiology |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Probe/Coles Group |
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group |
|
Libby Ewing-Jarvie Datacom |
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie |
|
I-Med Radiology |
Having a comprehensive tool like livepro has reduced our training time by 25% and reduced errors by over 50%. Testimonial By I-Med Radiology |
Liverpool City Council - Government Administration - Large
Frequently Asked Questions (FAQ)
What buyers ask before choosing livepro
What is livepro?
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.
The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
What is livepro used for?
What are the top features of livepro?
Who uses livepro?
What are livepro alternatives?
Where is livepro located?
Peers used livepro for knowledge management and engagement management
livepro Competitors
livepro Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
Software Failure Risk Guidance
?for livepro
Overall Risk Meter
Top Failure Risks for livepro
Livepro Australia Pty Ltd. Profile
Company Name
Livepro Australia Pty Ltd.
Company Website
https://livepro.com/HQ Location
602, 12 Mount Street
Employees
1-10
Social
Financials
PRIVATE
