livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro." - Heather Svendsen

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

livepro Customer wins, Customer success stories, Case studies

What makes livepro ideal for Knowledge Management?

What benefits does livepro offer for Engagement Management?

What makes livepro ideal for Customer Feedback Management?

What solutions does livepro provide for Onboarding?

What Are the key features of livepro for Helpdesk Management?

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
livepro testimonial

Heather Svendsen

Head of Customer Experience & Digital

PetSure
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
CUSTOMERS TESTIMONIALS
livepro testimonial

Heather Svendsen

Head of Customer Experience & Digital

PetSure
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie

Atlanticus - Financial Services

livepro helped Atlanticus solve problems with their old knowledge management system. Call center agents had trouble finding policies, which caused compliance issues and long call times. livepro made ...it easy for agents to find the right answers fast. Atlanticus saw a 14% reduction in average handle time. Compliance increased by 100%. The announcement process became faster and more reliable.

Read on →

PetSure - Insurance

livepro Knowledge Management System helped PetSure fix problems with outdated and hard-to-find information. Agents did not trust the old system and had to ask colleagues for answers. PetSure wanted t...o cut average handle time (AHT) and make knowledge easy to find. After three weeks with livepro, staff trusted the new system, found answers faster, and felt more confident. PetSure saw a 30-second reduction in AHT and 4,868 knowledge accesses in two weeks.

Read on →

Datacom - Information Technology And Services - Large

livepro helped Datacom reduce average handling time by 17%. The team improved speed to competency and saw fast user adoption. livepro made quality assurance easier with version control and workflow c...ontrols. Datacom used livepro to enhance knowledge management and improve customer service. Staff now access information quickly and do not need to memorize details.

Read on →

ME Bank - Banking - Large

livepro helped ME Bank cut average handle time by 40%. The bank replaced its old SharePoint wiki with livepro's knowledge management system. Agents now find answers faster, leading to higher staff en...gagement and better customer service. 92% of staff found livepro useful. Training time dropped, and customer satisfaction improved. The bank saw big cost savings from shorter call times.

Read on →

ME Bank - Banking - Large

ME Bank used livepro's knowledge management system to improve contact center performance. Before livepro, agents struggled with a hard-to-search internal wiki, leading to long call times and low staf...f engagement. With livepro, ME Bank cut average handle time by 40%. Staff engagement increased, and 92% of staff gave positive feedback on livepro. The solution made it easier for agents to find answers and reduced training needs.

Read on →

TSA Group - Consumer Services - Large

livepro KMS helped TSA Group reach over 95% utilization across all channels. The BPO provider replaced SharePoint to fix knowledge management issues and boost productivity. New starters saw a 58% fas...ter time to find information and 75% fewer clicks to answers. Established staff cut search time by 32.5% and clicks by 65%. 98% of users said livepro made their job easier, and AHT improved by 21%.

Read on →

Frequently Asked Questions(FAQ)

for livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE