Chatfuel Overview

Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

It provides a self-serve platform for building Facebook Messenger chatbots. The platform has an intuitive visual interface that enables non-technical and business users to design and build chatbot flows and establish conversational rules

You can increase sales, reduce costs, and automate support all with Chatfuel. No coding or previous bot building experience is required

Cuspera Reviews

56 buyers and buying teams have used Cuspera to assess how well Chatfuel solved their Bot Platform needs. Cuspera uses 2539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Chatfuel.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Advertisement , Communication Management , as the business use cases that they have been most satisfied while using Chatfuel.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.75/5

Read Reviews (95)

"...Not only are chatbots useful for customer service and engagement, but you can also use it to push notify users that follow your Business Page for updates...." Facebook Ads: The Best Ad Buying Guide For Businesses and Brands
engaging and following up

4.66/5

Read Reviews (62)

"...In fact, Chatfuel will immediately launch your chatbot, all you have to do is promote your page and start engaging your audience...."
Advertisement with Social Media and Facebook

4.72/5

Read Reviews (56)

"...Automation of lead capture for Facebook ads...."
Communication Management with Social Media, Facebook, E-Mail and Website

4.44/5

Read Reviews (41)

"...They can send a sponsored message letting former guests know about deals and promotions...." Case Study Bonomi
sending & publishing communications

4.32/5

Read Reviews (35)

"...Nissan Israel Sells $380K in First Month of Launching Chatfuel Bot was originally published in Chatfuel Blog on Medium, where people are continuing the conversation by highlighting and responding to this story...."
tracking & monitoring communications

4.26/5

Read Reviews (3)

"...HelloFresh US faced two main problems: High volume of incoming messages They needed at least one customer-service agent to monitor incoming Facebook messages round the clock, just to keep up...."
PEER EXPERIENCES
Engagement Management

4.75/5

Read Reviews (95)

"...Not only are chatbots useful for customer service and engagement, but you can also use it to push notify users that follow your Business Page for updates...." Facebook Ads: The Best Ad Buying Guide For Businesses and Brands
engaging and following up

4.75/5

Read Reviews (62)

Advertisement with Social Media and Facebook

4.72/5

Read Reviews (56)

"...Automation of lead capture for Facebook ads...." Peer review by Brad N, Mortgage Advisor, Financial Services
Communication Management with Social Media, Facebook, E-Mail and Website

4.44/5

Read Reviews (41)

"...They can send a sponsored message letting former guests know about deals and promotions...." Case Study Bonomi
sending & publishing communications

4.44/5

Read Reviews (35)

tracking & monitoring communications

4.44/5

Read Reviews (3)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2539 insights from peers and experts to help you assess how these Chatfuel use cases fit your Bot Platform needs.

Case Studies

COMPANY CASE STUDIES
Case Study Photobooth Deluxe

Ecommerce Entrepreneur Uses Messenger Bot to Automate Sales

Read More
Case Study 3D Mats

Agency Gets 999% ROAS for Ecommerce Client Using Messenger Bot

Read More
Case Study DECEN Muebles Infantiles

DECEN® Baby Brand Generates 80% of Total Sales With Messenger Bot

Read More

Frequently Asked Questions(FAQ)

for Chatfuel

What is Chatfuel?

Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

What is Chatfuel used for?

Chatfuel is a Bot Platform Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Advertisement and Communication Management .

What are the top features of Chatfuel?

bot, Widgets and Templates are some of the top features of Chatfuel.

Who uses Chatfuel?

Chatfuel is used by Internet, Information Technology And Services and Information Services among other industries.

What are Chatfuel alternatives?

ManyChat, Octane AI, Dialogflow and Kore.Ai are popular alternatives for Chatfuel.

Popular Business Setting

for Chatfuel

Top Industries

  • Internet
  • Information Technology and Services
  • Information Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Chatfuel to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Chatfuel

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.31/5

Read Reviews (833)
Widgets

3.07/5

Read Reviews (111)
Templates

3.63/5

Read Reviews (98)
Dashboard

3.74/5

Read Reviews (49)
Personalization

4.44/5

Read Reviews (36)
FEATURES RATINGS AND REVIEWS
bot

4.31/5

Read Reviews (833)
Widgets

3.07/5

Read Reviews (111)
Templates

3.63/5

Read Reviews (98)
Dashboard

3.74/5

Read Reviews (49)
Personalization

4.44/5

Read Reviews (36)

IT and Other Capabilities

for Chatfuel

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.74/5

Read Reviews (90)
Data Import

3.30/5

Read Reviews (95)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.74/5

Read Reviews (90)
Data Import

3.30/5

Read Reviews (95)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.70/5

Read Reviews (21)
Email Support

4.63/5

Read Reviews (16)
Chat Support

4.46/5

Read Reviews (35)
24/7 Support

4.26/5

Read Reviews (205)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.70/5

Read Reviews (21)
Email Support

4.63/5

Read Reviews (16)
Chat Support

4.46/5

Read Reviews (35)
24/7 Support

4.26/5

Read Reviews (205)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.14/5

Read Reviews (74)
Analytics

4.39/5

Read Reviews (38)
Custom Reports

4.10/5

Read Reviews (263)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.14/5

Read Reviews (74)
Analytics

4.39/5

Read Reviews (38)
Custom Reports

4.10/5

Read Reviews (263)

Software Failure Risk Guidance

?

for Chatfuel

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatfuel

Vendor Profile Details

Company Name

Chatfuel

Company Website

https://chatfuel.com/

HQ Location

Employees

11-50

Social

Financials

Seed