Chatfuel Overview

This is a summary of the comprehensive capabilities and benefits of Chatfuel based on over 2539 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Chatfuel, ManyChat, Octane AI, Dialogflow, kore.ai, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Chatfuel is right for your needs? Our Cuspera AI engine can evaluate how Chatfuel fits your specific business needs, industry, and context. Get your personalized assessment report today.

Chatfuel supports business activities such as:

  • Engagement Management
  • Advertisement
  • Communication Management
  • Helpdesk Management
  • Social Media Management

Chatfuel can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Social Media Facebook E-Mail etc. for these needs. As a solution, Chatfuel's capabilities include Bot, Widgets, Templates, etc.

Chatfuel Internet Vertical is its biggest customer base.

Reviews

"...It helps you engage people drastically and grow your business and expand it to the fullest. ..." Top 5 Facebook Messenger Bot Builder Platforms to Boost Your Business Productivity

Cuspera Reviews

56 buyers and buying teams have used Cuspera to assess how well Chatfuel solved their Bot Platform needs. Cuspera uses 2539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Chatfuel.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Advertisement , Communication Management , as the business use cases that they have been most satisfied while using Chatfuel.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.75/5 ★

Read Reviews (95)

"...It helps you engage people drastically and grow your business and expand it to the fullest. ..." Top 5 Facebook Messenger Bot Builder Platforms to Boost Your Business Productivity
engaging and following up

4.66/5 ★

Read Reviews (62)

"...Bonomi uses the Customer Chat plugin so that a chatbot window appears on their website to engage prospects...."
Advertisement with Social Media and Facebook

4.72/5 ★

Read Reviews (56)

"...Tseng calls CTM ads and chatbots a perfect match because they lead right to the chatbot, avoiding necessary redirect...." Case Study 3D Mats
Communication Management with Social Media, Facebook, E-Mail and Website

4.44/5 ★

Read Reviews (41)

"...Key features of Chatfuel: Communication management Avatars ..." 7 Best AI based Chatbot Builders to Consider!
sending & publishing communications

4.32/5 ★

Read Reviews (35)

"...Nissan Israel Sells $380K in First Month of Launching Chatfuel Bot was originally published in Chatfuel Blog on Medium, where people are continuing the conversation by highlighting and responding to this story...."
tracking & monitoring communications

4.26/5 ★

Read Reviews (3)

"...HelloFresh US faced two main problems: High volume of incoming messages They needed at least one customer-service agent to monitor incoming Facebook messages round the clock, just to keep up...."
PEER EXPERIENCES
Engagement Management

4.75/5 ★

Read Reviews (95)

"...It helps you engage people drastically and grow your business and expand it to the fullest. ..." Top 5 Facebook Messenger Bot Builder Platforms to Boost Your Business Productivity
engaging and following up

4.75/5 ★

Read Reviews (62)

Advertisement with Social Media and Facebook

4.72/5 ★

Read Reviews (56)

"...Tseng calls CTM ads and chatbots a perfect match because they lead right to the chatbot, avoiding necessary redirect...." Case Study 3D Mats
Communication Management with Social Media, Facebook, E-Mail and Website

4.44/5 ★

Read Reviews (41)

"...Key features of Chatfuel: Communication management Avatars ..." 7 Best AI based Chatbot Builders to Consider!
sending & publishing communications

4.44/5 ★

Read Reviews (35)

tracking & monitoring communications

4.44/5 ★

Read Reviews (3)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2539 insights from peers and experts to help you assess how these Chatfuel use cases fit your Bot Platform needs.

Case Studies

COMPANY CASE STUDIES
Case Study HelloFresh

HelloFresh Creates Customer Service Chatbot to Slash Response Times by 76%

Read More
Case Study 3D Mats

Agency Gets 999% ROAS for Ecommerce Client Using Messenger Bot

Read More
Case Study DECEN Muebles Infantiles

DECEN® Baby Brand Generates 80% of Total Sales With Messenger Bot

Read More

Frequently Asked Questions(FAQ)

for Chatfuel

What is Chatfuel?

Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

What is Chatfuel used for?

Chatfuel is a Bot Platform Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Advertisement and Communication Management .

What are the top features of Chatfuel?

bot, Widgets and Templates are some of the top features of Chatfuel.

Who uses Chatfuel?

Chatfuel is used by Internet, Information Technology And Services and Information Services among other industries.

What are Chatfuel alternatives?

ManyChat, Octane AI, Dialogflow and Kore.Ai are popular alternatives for Chatfuel.

Popular Business Setting

for Chatfuel

Top Industries

  • Internet
  • Information Technology and Services
  • Information Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Chatfuel to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Chatfuel

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.31/5 ★

Read Reviews (833)
Widgets

3.07/5 ★

Read Reviews (111)
Templates

3.63/5 ★

Read Reviews (98)
Dashboard

3.74/5 ★

Read Reviews (49)
Personalization

4.44/5 ★

Read Reviews (36)
FEATURES RATINGS AND REVIEWS
bot

4.31/5 ★

Read Reviews (833)
Widgets

3.07/5 ★

Read Reviews (111)
Templates

3.63/5 ★

Read Reviews (98)
Dashboard

3.74/5 ★

Read Reviews (49)
Personalization

4.44/5 ★

Read Reviews (36)

IT and Other Capabilities

for Chatfuel

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.74/5 ★

Read Reviews (90)
Data Import

3.30/5 ★

Read Reviews (95)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.74/5 ★

Read Reviews (90)
Data Import

3.30/5 ★

Read Reviews (95)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.70/5 ★

Read Reviews (21)
Email Support

4.63/5 ★

Read Reviews (16)
Chat Support

4.46/5 ★

Read Reviews (35)
24/7 Support

4.26/5 ★

Read Reviews (205)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.70/5 ★

Read Reviews (21)
Email Support

4.63/5 ★

Read Reviews (16)
Chat Support

4.46/5 ★

Read Reviews (35)
24/7 Support

4.26/5 ★

Read Reviews (205)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (74)
Analytics

4.39/5 ★

Read Reviews (38)
Custom Reports

4.10/5 ★

Read Reviews (263)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (74)
Analytics

4.39/5 ★

Read Reviews (38)
Custom Reports

4.10/5 ★

Read Reviews (263)

Software Failure Risk Guidance

?

for Chatfuel

Overall Risk Meter

Low Medium High

Top Failure Risks for Chatfuel

Vendor Profile Details

Company Name

Chatfuel

Company Website

https://chatfuel.com/

HQ Location

Employees

11-50

Social

Financials

SEED