Chatfuel Overview
Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.
It provides a self-serve platform for building Facebook Messenger chatbots. The platform has an intuitive visual interface that enables non-technical and business users to design and build chatbot flows and establish conversational rules
You can increase sales, reduce costs, and automate support all with Chatfuel. No coding or previous bot building experience is required
Cuspera Reviews
56 buyers and buying teams have used Cuspera to assess how well Chatfuel solved their Bot Platform needs. Cuspera uses 2539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Chatfuel.
Use Cases
Peers recommend Engagement Management , Advertisement , Communication Management , as the business use cases that they have been most satisfied while using Chatfuel.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.75/5 ★ |
"...You can embed these Facebook chatbots on your own website, or engage with customers directly through Facebook or the standalone Messenger app...." Facebook Chatbot Showdown: ManyChat vs. Chatfuel |
| engaging and following up |
4.66/5 ★ |
"...Automating additional content helps prevent the lead from engaging with your competitors and builds your authority with the lead. ..." Automation Is a Mindset, Not Just a Tool |
| Advertisement with Social Media and Facebook |
4.72/5 ★ |
"...Automation of lead capture for Facebook ads...." Peer review by Brad N, Mortgage Advisor, Financial Services |
| Communication Management with Social Media, Facebook, E-Mail and Website |
4.44/5 ★ |
"...I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels. ...." Peer review by Verified Reviewer, Hospital & Health Care |
| sending & publishing communications |
4.32/5 ★ |
"...They can send a sponsored message letting former guests know about deals and promotions...." Case Study Bonomi |
| tracking & monitoring communications |
4.26/5 ★ |
"...HelloFresh US faced two main problems: High volume of incoming messages They needed at least one customer-service agent to monitor incoming Facebook messages round the clock, just to keep up...." Case Study HelloFresh |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.75/5 ★ |
"...You can embed these Facebook chatbots on your own website, or engage with customers directly through Facebook or the standalone Messenger app...." Facebook Chatbot Showdown: ManyChat vs. Chatfuel |
|
| engaging and following up |
4.75/5 ★ |
| Advertisement with Social Media and Facebook |
4.72/5 ★ |
"...Automation of lead capture for Facebook ads...." Peer review by Brad N, Mortgage Advisor, Financial Services |
|
| Communication Management with Social Media, Facebook, E-Mail and Website |
4.44/5 ★ |
"...I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels. ...." Peer review by Verified Reviewer, Hospital & Health Care |
|
| sending & publishing communications |
4.44/5 ★ |
| tracking & monitoring communications |
4.44/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2539 insights from peers and experts to help you assess how these Chatfuel use cases fit your Bot Platform needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study 3D MatsRead More |
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Case Study Photobooth DeluxeRead More |
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Case Study HelloFreshRead More |
Frequently Asked Questions(FAQ)
for Chatfuel
What is Chatfuel?
What is Chatfuel used for?
What are the top features of Chatfuel?
Who uses Chatfuel?
What are Chatfuel alternatives?
Popular Business Setting
for Chatfuel
Top Industries
- Internet
- Information Technology and Services
- Information Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Chatfuel to Increase sales & revenue and Acquire customers
Chatfuel Alternatives
Peer and Expert Opinion on Features
for Chatfuel
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (833) |
| Widgets | Read Reviews (111) |
| Templates | Read Reviews (98) |
| Dashboard | Read Reviews (49) |
| Personalization | Read Reviews (36) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (833) |
| Widgets | Read Reviews (111) |
| Templates | Read Reviews (98) |
| Dashboard | Read Reviews (49) |
| Personalization | Read Reviews (36) |
IT and Other Capabilities
for Chatfuel
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (90) |
| Data Import | Read Reviews (95) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (90) |
| Data Import | Read Reviews (95) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (21) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (205) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (21) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (205) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (74) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (263) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (74) |
| Analytics | Read Reviews (38) |
| Custom Reports | Read Reviews (263) |
Software Failure Risk Guidance
?for Chatfuel
Overall Risk Meter
Top Failure Risks for Chatfuel
Vendor Profile Details
Company Name
Chatfuel
Company Website
https://chatfuel.com/HQ Location
Employees
11-50
Social
Financials
Seed
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