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Conversational Intelligence Software 2020: Buyers Guide

What is Conversational Intelligence Software?

Conversational Intelligence Software, usually backed by AI technology, automates many of the activities around customer conversations - recording, analyzing, and taking notes and feeding it back to internal systems like CRM. Using conversational intelligence software, sales reps, and customer service agents can access key information from the conversation to analyze further or pass it onto other stakeholders in the organization. Conversational Intelligence Software is useful for sales leaders to train and coach team members, analyze what needs to be improved further in the customer engagement, and pass on other key information to relevant people in the organization like product management and marketing.

98 Conversational Intelligence Software

Gong.io Icon

Gong.io

4.73
★★★★★
★★★★★

Gong Conversation Intelligence | Revenue Intelligence Technology for Sales Teams

Jiminny Icon

Jiminny

4.69
★★★★★
★★★★★

A revenue intelligence platform and collaboration software for remote sales teams

Acobot Icon

Acobot

4.63
★★★★★
★★★★★

Acobot | engage a website visitors and turn them into paying customers

CallRail Icon

CallRail

4.62
★★★★★
★★★★★

CallRail | Tracking and analytics for phone calls and web forms

Qualified Icon

Qualified

4.62
★★★★★
★★★★★

Qualified.com - Conversational Marketing platform helps you meet with VIPs in real time using live chat, chatbots, voice calls, and screen sharing

VoiceOps Icon

VoiceOps

4.61
★★★★★
★★★★★

VoiceOps | AI coaching and training platform

Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★

Acquire: Realtime Customer Support

Conversocial Icon

Conversocial

4.57
★★★★★
★★★★★

Conversocial | Customer Experience built for Messaging Channels

SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★

Social media monitoring features - SentiOne

Userlike Icon

Userlike

4.55
★★★★★
★★★★★

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Collect.chat Icon

Collect.chat

4.54
★★★★★
★★★★★

Replace web forms with an interactive chatbot — Collect.chat

RingDNA Icon

RingDNA

4.53
★★★★★
★★★★★

Inside sales engagement software and enterprise voice communications platform

Wingman Icon

Wingman

4.51
★★★★★
★★★★★

Wingman - Cut on boarding time for sales reps by 50%

hellomybot Icon

hellomybot

4.49
★★★★★
★★★★★

Voicebots, Callbots & Chatbots | Conversational Agents ...

Verloop Icon

Verloop

4.49
★★★★★
★★★★★

Verloop - Sign up now to boost your Customer Experience.

Chorus.ai Icon

Chorus.ai

4.49
★★★★★
★★★★★

Chorus.ai | Conversation Intelligence Platform for Sales

Octane AI Icon

Octane AI

4.45
★★★★★
★★★★★

Octane AI: Facebook Messenger Bot for Ecommerce

Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★

Whisbi: Conversational Sales & Marketing Platform

Elqano Icon

Elqano

4.44
★★★★★
★★★★★

Elqano | ChatBot Powered Knowledge Management

SmatBot Icon

SmatBot

4.44
★★★★★
★★★★★

SmarttBot - Conversational bot building platform

Intercom Icon

Intercom

4.44
★★★★★
★★★★★

Intercom: Customer Messaging Platform

Dialpad Sell Icon

Dialpad Sell

4.41
★★★★★
★★★★★

An AI-powered sales communications solution

Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★

Zoho SalesIQ | Hassle-free live chat for customer support & business growth

Balto Icon

Balto

4.38
★★★★★
★★★★★

Balto | advanced artificial intelligence is instant, intelligent, customizable, and easy to use

Dialogtech Icon

Dialogtech

4.37
★★★★★
★★★★★

Dialogtech | AI Call Tracking & Analytics for Marketers

Aspect® CXP Pro™ Icon

Aspect® CXP Pro™

4.37
★★★★★
★★★★★

Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

Odus Icon

Odus

4.37
★★★★★
★★★★★

Odus - Automating support calls and messages by using human-like robots

Chatfuel Icon

Chatfuel

4.37
★★★★★
★★★★★

Chatfuel | chatbot platform for Facebook Messenger

AX Semantics Icon

AX Semantics

4.37
★★★★★
★★★★★

Self-service tool that makes text creation scalable | AX Semantics

CallBox Icon

CallBox

4.36
★★★★★
★★★★★

Callbox | Account-based marketing, lead generation, and appointment setting

DigitalGenius Icon

DigitalGenius

4.34
★★★★★
★★★★★

DigitalGenius | Customer Service Automation Platform

Qlik Sense Icon

Qlik Sense

4.34
★★★★★
★★★★★

Qlik: Data Analytics for Modern Business Intelligence

x.ai Icon

x.ai

4.34
★★★★★
★★★★★

x.ai AI Personal Assistant Who Schedules Meetings For You

Viber Icon

Viber

4.33
★★★★★
★★★★★

Free and secure calls and messages to anyone, anywhere

Automat Conversational AI platform Icon

Automat Conversational AI platform

4.32
★★★★★
★★★★★

Conversational AI for Marketing, Commerce and Support ™ Automat

ExecVision Icon

ExecVision

4.31
★★★★★
★★★★★

Execvision conversation intelligence | Conversation Intelligence Platform for Sales & Success

Freshchat Icon

Freshchat

4.31
★★★★★
★★★★★

Freshchat | Modern Live Chat Software by Freshworks

Wordsmith Icon

Wordsmith

4.21
★★★★★
★★★★★

Wordsmith.org : natural language generation platform

Arria NLG Studio Icon

Arria NLG Studio

4.19
★★★★★
★★★★★

Arria Brings Together Advanced Analytics plus Advanced Linguistics | Arria NLG

Calabrio Call Recording Icon

Calabrio Call Recording

4.18
★★★★★
★★★★★

Designed for the Digital Business| Calabrio ONE

Yseop Icon

Yseop

4.09
★★★★★
★★★★★

Yseop: Artificial Intelligence Software

Article Forge Icon

Article Forge

4.01
★★★★★
★★★★★

Article Forge - The Smartest Automatic Article Writer Ever

Calabrio Analytics Icon

Calabrio Analytics

4.00
★★★★★
★★★★★

Calabrio Analytics: Speech, Text, Desktop Analytics for Contact Center

Callminer Eureka Redact Icon

Callminer Eureka Redact

4.00
★★★★★
★★★★★

Sensitive Data & Call Redaction Software | CallMiner

Callminer Eureka Alert Icon

Callminer Eureka Alert

4.00
★★★★★
★★★★★

Eureka Speech Analytics Alert | CallMiner

Salesken Icon

Salesken

4.00
★★★★★
★★★★★

Salesken | Your GPS for Sales Success

Zignal Discover Icon

Zignal Discover

4.00
★★★★★
★★★★★

Zignal Labs: Home

Wonderflow Icon

Wonderflow

4.00
★★★★★
★★★★★

Wonderflow | Simple Customer Feedback Analytics, based on AI