cuspera logo CUSPERA

Conversational Intelligence Software 2021: Buyers Guide

Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.

Learn why Conversational Intelligence software is important for your business and how to choose the right Conversational Intelligence software.

Updated By Cuspera

Last updated: Sep 9, 2021

Top Software

AX Semantics

Generate text from data with Natural Language Generation platform

4.64

Read Reviews
AX Semantics Icon

AX Semantics

23.22
★★★★★
★★★★★
Generate text from data with Natural Language Generation platform

AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

It effortlessly creates content that can populate an entire website, fill a news section with earnings reports, generate descriptions for retail items in e-commerce catalogs, produce social media content, and even create easy-to-read weather reports. It empowers writers and creative agencies to produce new, interesting material for brands that are easily and rapidly updated.

Some of its features include multi- and cross-language text generation, NLG output based on structured data, intuitive inline editor, easy-to-use interface, robust grammar UI, and interactive tutorials and live support.

Testimonials

Bernd Vermaaten

CEO

billiger.de

AX Semantics Icon
Highlights
Top Processes : Content management,Forecasting,Content curation
Top Features : Widgets,Landing page,SEO

Vendor: AX Semantics

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

Wordsmith

Natural language generation platform that transforms data into insightful narrative.

4.47

Read Reviews
Wordsmith Icon

Wordsmith

22.34
★★★★★
★★★★★
Natural language generation platform that transforms data into insightful narrative.

Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.

Wordsmith gives companies complete control over transforming data into insightful narrative, all at an unprecedented speed and scale. It is a self-service platform that enables complete narrative customization, real-time content updates, and a powerful API for flexible publishing. It update with filter and selection changes as viewers explore the dashboard, providing a relevant narrative about the visualization at hand.

Wordsmith Icon
Highlights
Top Processes : Engagement management,Social media management,Social media analytics
Top Features : Personalization,Dashboard,Ticketing

Vendor: Automated Insights

Company Size: 51-100

HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US

Financials: M&A

Airim

Personalized Customer Education At Scale

4.24

Read Reviews
Airim Icon

Airim

21.20
★★★★★
★★★★★
Personalized Customer Education At Scale

Airim is a cloud-based customer engagement solution that has been created to close the information gap between a business and its consumers. It delivers targeted messages to visitors at the right time.

It is created to engage website visitors and provide them with the right responses based on webpage, intent and past behavior. The solution speeds up the visitors’ search for the right content and information, facilitating their purchase decision and helping them convert from visitors into actual buyers. It uses autonomous artificial intelligence to show the perfect content to users based on their in-app or on-site behavior, preferred language, demographics or acquisition channel, enabling users to get access to extremely personalized content and delivering stellar customer experience.

Key features include smart FAQs, ElasticSearch + Airim Magic, multiple contact options, embed forms and surveys, leave intent triggers, strong call to action, tooltips, customizable colors, and more. The platform integrates with various third-party applications such as Zendesk, Intercom, tawk.to, MailChimp, Zapier, Salesforce, Pipedrive, WhatsApp, and Facebook Messenger.

Airim Icon
Highlights
Top Processes : Knowledge management,Engagement management,Funnel analysis
Top Features : Personalization,Widgets,Ticketing

Vendor: Airim

Company Size: 1-10

HQ Location: 2035 Sunset Lake Rd, Newark, Delaware 19702, US

Financials: Seed

Arria NLG Studio

Advanced configurable, self-use NLG authoring platform

4.19

Read Reviews
Arria NLG Studio Icon

Arria NLG Studio

20.96
★★★★★
★★★★★
Advanced configurable, self-use NLG authoring platform

Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Arria NLG Studio empowers writers and subject matter experts to create an effectively unlimited number of sophisticated narratives based on structured data sets. Its simple web-based interface contains a set of easy-to-understand functions that correspond to the array of analytical, linguistic and stylistic decisions a human writer makes when composing a thoughtful narrative.

Through algorithms and modeling, it replicates the human process of expertly analyzing and communicating data insights, dynamically turning data into written or spoken narrative, at machine speed and on a massive scale.

Testimonials

Olivier Mégean

President

DEMAIN.AI

Arria NLG Studio Icon
Highlights
Top Processes : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard

Vendor: Arria NLG

Company Size: 51-100

HQ Location: London, Greater London

Yseop

Advanced Natural Language Generation (NLG) Technology

4.09

Read Reviews
Yseop Icon

Yseop

20.45
★★★★★
★★★★★
Advanced Natural Language Generation (NLG) Technology

Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.

By delivering data analysis in human language, team members can spend less time interpreting data and more time understanding the insights and making decisions. With Yseop, a company’s sales team can spend more time on customer interactions and less time on administrative tasks to close business faster.

Testimonials

Thierry Maupoint

Project Manager Customer Service Tools

SFR

Yseop Icon
Highlights
Top Processes : Advertisement,Competitive intelligence,Lead analytics
Top Features : Personalization,Dashboard,Alerts: popups & Notifications

Vendor: Yseop

Company Size: 51-100

HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR

Financials: Private

Article Forge

High quality, AI-powered article creation

4.00

Read Reviews
Article Forge Icon

Article Forge

20.02
★★★★★
★★★★★
High quality, AI-powered article creation

Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Its deep understanding algorithms allow it to research any topic by reading millions of articles and learning about it. It automatically adds titles, links, videos, images, etc. to articles. Article Forge API allows a user to use it with any web tool to automate SEO efforts.

Some of its features include AI-powered writer, human quality content, content passes Copyscape, one-click article generation, 60 second article turnaround, automatically posts to blogs and so on.

Testimonials



Scott D Smith

Scott Services

Article Forge Icon
Highlights
Top Processes : Content management,Content curation,Content publishing
Top Features : SEO,Personalization

Vendor: Cortx

Company Size: 1-10

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Financials: M&A

ServisBOT

An AI Bot Platform for the Enterprise

4.00

Read Reviews
ServisBOT Icon

ServisBOT

20.00
★★★★★
★★★★★
An AI Bot Platform for the Enterprise

ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

It offers an artificial intelligence engine to power virtual assistants and robotic process automation tools that manage an army of robots to respond to customers' request like scheduling appointments, providing quotations, renewing policies, managing accounts, and more, enabling companies to handle multiple customer or employee engagements, inbound requests, and proactive campaigns, on any digital channel.

ServisBOT Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: ServisBOT

Company Size: 11-50

HQ Location: Lexington, MA 02421

SmartBots

Conversational AI for Enterprises

4.00

Read Reviews
SmartBots Icon

SmartBots

20.00
★★★★★
★★★★★
Conversational AI for Enterprises

SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.

It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.

It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.

SmartBots Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Knowledge management
Top Features : Bot,Intelligent assistant,Personalization

Vendor: SmartBots

Company Size: 11-50

HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA

Floatbot

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

4.00

Read Reviews
Floatbot Icon

Floatbot

20.00
★★★★★
★★★★★
AI Chatbot and Voicebot platform that helps to Increase Customer Experience

Floatbot is a hybrid platform, that allows the development of both Chatbot and Voicebot within hours without coding. It allows rapid development and deployment with advanced bot builder also Increase the Customer Experience and CSAT score.

It helps to develop the multilingual Voicebot, integrated with the contact center, in hours without any coding with Floatbot’s bot builder and speech technologies, speech to text (ASR), text to speech (TTS). Enables to create comprehensive chatbots, using advanced workflow builder and conversational AI tools and Engages the customers where they spend most of their time. Bots build with the Floatbot platform are truly omnichannel, Chatbots on chat channels and Voicebot on voice channels.

Its features include NLP Engine to build a knowledge base, self-learning AI, voice biometric, speech to text and text to speech, and supervised learning to continuously improve bot performance.

Floatbot Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot

Vendor: Floatbot

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035

bmetric

bmetric is a Cross-channel technologies to understand and model customer journeys between website and call center.

4.00

Read Reviews
bmetric Icon

bmetric

20.00
★★★★★
★★★★★
bmetric is a Cross-channel technologies to understand and model customer journeys between website and call center.

Bmetric is a call-tracking technology that is built to connect the data of online journeys to inbound phone calls. It is designed to mobilize customers to the right channel. It is ideal for marketing, sales, and support departments by providing a valuable online-to-offline cross-channel perspective of those functions. It boosts sales and optimises customer service, across online and contact centre channels.

It gathers and applies online customer journey data to manage cross-channel journeys, enabling clients to reduce inbound call volumes while enhancing customer experiences. It delivers Intelligent Engagement as a full-service solution for sales, support, and marketing departments. It ensures a seamless user experience while increasing contact efficiency, drives their channel management and CX initiatives, with full-service, data-led solutions.

bmetric Icon
Highlights
Top Processes : Helpdesk management,Engaging and following up,Engagement management

Vendor: bmetric

HQ Location: Købmagergade 53, Copenhagen, Denmark 1150, DK

Show More

What is Conversational Intelligence Software?

Conversational Intelligence

Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.

There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.

Benefits of Conversational Intelligence Software

Improved Productivity

One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.

Lower Customer Care Costs

Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.

Improved Customer Satisfaction

Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.

Improved Visitor Engagement

By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.

Which of these 78 Conversational Intelligence software fit your needs?

wyz, your personal AI advisor

Get AI-generated right fit software based on peer experience in just a minute.

78 Conversational Intelligence Software

AX Semantics

Generate text from data with Natural Language Generation platform

4.64

Read Reviews
AX Semantics Icon

AX Semantics

4.64
★★★★★
★★★★★
Generate text from data with Natural Language Generation platform

AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

Highlights
Top Business Usecases : Content management,Forecasting,Content curation
Top Features : Widgets,Landing page,SEO
AX Semantics Icon

Vendor: AX Semantics

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

Mindsay

Customer Service Automation

4.60

Read Reviews
Mindsay Icon

Mindsay

4.60
★★★★★
★★★★★
Customer Service Automation
Highlights
Top Business Usecases : Helpdesk management,Measuring customer satisfaction,Customer feedback management
Top Features : Bot,Personalization,Ticketing
Mindsay Icon

Vendor: Mindsay

HQ Location: 85 Broad St, New York, NY, USA

Wordsmith

Natural language generation platform that transforms data into insightful narrative.

4.47

Read Reviews
Wordsmith Icon

Wordsmith

4.47
★★★★★
★★★★★
Natural language generation platform that transforms data into insightful narrative.

Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.

Highlights
Top Business Usecases : Engagement management,Social media management,Social media analytics
Top Features : Personalization,Dashboard,Ticketing
Wordsmith Icon

Vendor: Automated Insights

Company Size: 51-100

HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US

Financials: M&A

Airim

Personalized Customer Education At Scale

4.24

Read Reviews
Airim Icon

Airim

4.24
★★★★★
★★★★★
Personalized Customer Education At Scale

Airim is a cloud-based customer engagement solution that has been created to close the information gap between a business and its consumers. It delivers targeted messages to visitors at the right time.

Highlights
Top Business Usecases : Knowledge management,Engagement management,Funnel analysis
Top Features : Personalization,Widgets,Ticketing
Airim Icon

Vendor: Airim

Company Size: 1-10

HQ Location: 2035 Sunset Lake Rd, Newark, Delaware 19702, US

Financials: Seed

Arria NLG Studio

Advanced configurable, self-use NLG authoring platform

4.19

Read Reviews
Arria NLG Studio Icon

Arria NLG Studio

4.19
★★★★★
★★★★★
Advanced configurable, self-use NLG authoring platform

Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Highlights
Top Business Usecases : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard
Arria NLG Studio Icon

Vendor: Arria NLG

Company Size: 51-100

HQ Location: London, Greater London

Yseop

Advanced Natural Language Generation (NLG) Technology

4.09

Read Reviews
Yseop Icon

Yseop

4.09
★★★★★
★★★★★
Advanced Natural Language Generation (NLG) Technology

Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.

Highlights
Top Business Usecases : Advertisement,Competitive intelligence,Lead analytics
Top Features : Personalization,Dashboard,Alerts: popups & Notifications
Yseop Icon

Vendor: Yseop

Company Size: 51-100

HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR

Financials: Private

Article Forge

High quality, AI-powered article creation

4.00

Read Reviews
Article Forge Icon

Article Forge

4.00
★★★★★
★★★★★
High quality, AI-powered article creation

Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Highlights
Top Business Usecases : Content management,Content curation,Content publishing
Top Features : SEO,Personalization
Article Forge Icon

Vendor: Cortx

Company Size: 1-10

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Financials: M&A

ServisBOT

An AI Bot Platform for the Enterprise

4.00

Read Reviews
ServisBOT Icon

ServisBOT

4.00
★★★★★
★★★★★
An AI Bot Platform for the Enterprise

ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
ServisBOT Icon

Vendor: ServisBOT

Company Size: 11-50

HQ Location: Lexington, MA 02421

Finn AI

Leading Conversational AI Platform for Banking

4.00

Read Reviews
Finn AI Icon

Finn AI

4.00
★★★★★
★★★★★
Leading Conversational AI Platform for Banking
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
Finn AI Icon

Vendor: Finn AI

Company Size: 51-100

HQ Location: 970 Homer Street, Vancouver, British Columbia V6B 2W7, CA

SmartBots

Conversational AI for Enterprises

4.00

Read Reviews
SmartBots Icon

SmartBots

4.00
★★★★★
★★★★★
Conversational AI for Enterprises

SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Knowledge management
Top Features : Bot,Intelligent assistant,Personalization
SmartBots Icon

Vendor: SmartBots

Company Size: 11-50

HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA

Floatbot

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

4.00

Read Reviews
Floatbot Icon

Floatbot

4.00
★★★★★
★★★★★
AI Chatbot and Voicebot platform that helps to Increase Customer Experience

Floatbot is a hybrid platform, that allows the development of both Chatbot and Voicebot within hours without coding. It allows rapid development and deployment with advanced bot builder also Increase the Customer Experience and CSAT score.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
Floatbot Icon

Vendor: Floatbot

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035

bmetric

bmetric is a Cross-channel technologies to understand and model customer journeys between website and call center.

4.00

Read Reviews
bmetric Icon

bmetric

4.00
★★★★★
★★★★★
bmetric is a Cross-channel technologies to understand and model customer journeys between website and call center.

Bmetric is a call-tracking technology that is built to connect the data of online journeys to inbound phone calls. It is designed to mobilize customers to the right channel. It is ideal for marketing, sales, and support departments by providing a valuable online-to-offline cross-channel perspective of those functions. It boosts sales and optimises customer service, across online and contact centre channels.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management
bmetric Icon

Vendor: bmetric

HQ Location: Købmagergade 53, Copenhagen, Denmark 1150, DK

Acquire™

Acquire: Realtime Customer Support

4.66

Read Reviews
Acquire™ Icon

Acquire™

4.66
★★★★★
★★★★★
Acquire: Realtime Customer Support

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

Highlights
Top Business Usecases : Collaboration,Engagement management,Sales call management
Top Features : Recording,Personalization,Bot
Acquire™ Icon

Vendor: Acquire

Company Size: 51-100

HQ Location: 133 Kearny St, San Francisco, CA 94108, US

Financials: Seed

Acobot

Conversational artificial intelligence platform and e-commerce application

4.63

Read Reviews
Acobot Icon

Acobot

4.63
★★★★★
★★★★★
Conversational artificial intelligence platform and e-commerce application

Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Capturing leads
Top Features : Bot,Personalization,Widgets
Acobot Icon

Vendor: Acobot

Company Size: 1-10

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.62

Read Reviews
Qualified Icon

Qualified

4.62
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Alerts: popups & Notifications,Personalization,Bot
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: Seed

Yellow Messenger

Designing Conversational Experiences for Chatbots and Virtual Assistants.

4.59

Read Reviews
Yellow Messenger Icon

Yellow Messenger

4.59
★★★★★
★★★★★
Designing Conversational Experiences for Chatbots and Virtual Assistants.

Yellow Messenger is a cognitive engagement platform that provides enterprise solutions for marketing, customer support, sales, call center and HR functions. It helps to launch new products and increase sales and revenue.

Highlights
Top Business Usecases : Conversion management,Engagement management,Engaging and following up
Top Features : Bot,Conversation Intelligence,Personalization
Yellow Messenger Icon

Vendor: Yellow Messenger

Company Size: 251-500

HQ Location: 1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Octane AI

Drive conversions with personalized Facebook Messenger and SMS marketing

4.58

Read Reviews
Octane AI Icon

Octane AI

4.58
★★★★★
★★★★★
Drive conversions with personalized Facebook Messenger and SMS marketing

Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Gamification,Contests/quizes
Octane AI Icon

Vendor: Octane AI

HQ Location: 1266 Harrison St, San Francisco, California US

Conversocial

Customer Experience built for Messaging Channels

4.57

Read Reviews
Conversocial Icon

Conversocial

4.57
★★★★★
★★★★★
Customer Experience built for Messaging Channels

Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Conversocial Icon

Vendor: Conversocial

Company Size: 101-250

HQ Location: 3 West 18th Street, 8th Floor New York, NY 10011, USA

Financials: Series A

BotXO

AI Chatbots for Businesses

4.57

Read Reviews
BotXO Icon

BotXO

4.57
★★★★★
★★★★★
AI Chatbots for Businesses

BotXO is a Conversational AI tool that quickly builds chatbot to provide instant, quality support to customers through conversational interfaces and bring the communication between systems and humans back to being on human terms. It supports businesses in their growth by reducing inefficiency, eliminating repetitive tasks, as well as supporting customers 24/7.

Highlights
Top Business Usecases : Measuring customer satisfaction,Customer feedback management,Engagement management
Top Features : Bot
BotXO Icon

Vendor: BotXO

Company Size: 11-50

HQ Location: Copenhagen , Capital Region

SentiOne

Social media monitoring features - SentiOne

4.57

Read Reviews
SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★
Social media monitoring features - SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Alerts: popups & Notifications,Bot
SentiOne Icon

Vendor: SentiOne

Company Size: 51-100

HQ Location: Gdansk, Pomorskie

Financials: Private

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

Read Reviews
Userlike Icon

Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Alerts: popups & Notifications
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: Seed

Amelia

Digital Employee and Conversational AI solution that delivers the best elements of human interaction – conversation, expression, emotion and understanding

4.52

Read Reviews
Amelia Icon

Amelia

4.52
★★★★★
★★★★★
Digital Employee and Conversational AI solution that delivers the best elements of human interaction – conversation, expression, emotion and understanding

Amelia is a Conversational intelligence tool that delivers the best elements of human interaction, conversation, expression, emotion, and understanding to user experiences every day, driving deeper connections and greater business value and offers on-premise and cloud-based deployments with secure back-end integrations, customized as needed. It helps to improve ROI, increase sales and revenue, and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Bot
Amelia Icon

Vendor: IPsoft Inc

Company Size: 1001-5000

HQ Location: New York, NY

Collect.chat

A 24x7 Chatbot Software for Website

4.52

Read Reviews
Collect.chat Icon

Collect.chat

4.52
★★★★★
★★★★★
A 24x7 Chatbot Software for Website

Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.

Highlights
Top Business Usecases : Engagement management,Generation of new leads,Engaging and following up
Top Features : Bot,Templates,Widgets
Collect.chat Icon

Vendor: Collect.chat

Company Size: 1-10

HQ Location: Newark, Delaware 19702, US

BotStar

Chatbots For Website And Messenger Without Coding

4.50

Read Reviews
BotStar Icon

BotStar

4.50
★★★★★
★★★★★
Chatbots For Website And Messenger Without Coding

BotStar is a Conversational intelligence tool that helps to design and build a chatbot for the business on messenger and website to bring more sales leads in and reduce pain for the customer support team. It helps to enter new markets, acquire customers and enhance customer relationships.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management
Top Features : Bot
BotStar Icon

Vendor: BotStar

Company Size: 1-10

HQ Location: 35 Thai Phien Street, Danang