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Conversational Intelligence Software 2021: Buyer’s Guide

Learn how Conversational Intelligence impacts your business and how to choose the right Conversational Intelligence software

Last updated: Feb 18, 2021

What is Conversational Intelligence Software?

Conversational Intelligence Software, usually backed by AI technology, automates many of the activities around customer conversations - recording, analyzing, and taking notes and feeding it back to internal systems like CRM. Using conversational intelligence software, sales reps, and customer service agents can access key information from the conversation to analyze further or pass it onto other stakeholders in the organization. Conversational Intelligence Software is useful for sales leaders to train and coach team members, analyze what needs to be improved further in the customer engagement, and pass on other key information to relevant people in the organization like product management and marketing.

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101 Conversational Intelligence Software

Gong

Revenue Intelligence Platform to coach sales reps

4.73

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Gong Icon

Gong

4.73
★★★★★
★★★★★
Revenue Intelligence Platform to coach sales reps

Gong is a revenue intelligence platform that sales managers use to coach their sales reps.

Highlights
Top Business Usecases : Sales call management,Call coaching,Deal analytics & insights
Top Features : Recording,Voice transcription,Alerts: popups & Notifications
Gong Icon

Vendor: Gong

Founded: 2015

Company Size: 101-250

HQ Location: 814 Mission St, Floor 4 San Francisco, CA 94103

Financials: Series B

Jiminny

A revenue intelligence platform and collaboration software for remote sales teams

4.69

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Jiminny Icon

Jiminny

4.69
★★★★★
★★★★★
A revenue intelligence platform and collaboration software for remote sales teams

Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.

Highlights
Top Business Usecases : Coaching,Sales call management,Call recording
Top Features : Recording,Personalization,Voice transcription
Jiminny Icon

Vendor: Jiminny

Founded: 2016

Company Size: 11-50

HQ Location: 315 W 36th Street 5th Floor New York NY 10018

Financials: Seed

Acobot

Conversational artificial intelligence platform and e-commerce application

4.63

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Acobot Icon

Acobot

4.63
★★★★★
★★★★★
Conversational artificial intelligence platform and e-commerce application

Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Widgets
Acobot Icon

Vendor: Acobot

Company Size: 1-10

CallRail

Tracking and analytics for phone calls and web forms

4.62

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CallRail Icon

CallRail

4.62
★★★★★
★★★★★
Tracking and analytics for phone calls and web forms

CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,SEM,Dashboard
CallRail Icon

Vendor: Callrail

Founded: 2011

Company Size: 101-250

HQ Location: 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303

Financials: Series A

Qualified

Qualified.com - Conversational Marketing platform helps you meet with VIPs in real time using live chat, chatbots, voice calls, and screen sharing

4.62

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Qualified Icon

Qualified

4.62
★★★★★
★★★★★
Qualified.com - Conversational Marketing platform helps you meet with VIPs in real time using live chat, chatbots, voice calls, and screen sharing

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Alerts: popups & Notifications,Personalization,Bot
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: Seed

VoiceOps

AI coaching and training platform for call centers

4.61

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VoiceOps Icon

VoiceOps

4.61
★★★★★
★★★★★
AI coaching and training platform for call centers

VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.

Highlights
Top Business Usecases : Sales coaching,Contact center performance management,Sales call management
Top Features : Recording,Voice transcription
VoiceOps Icon

Vendor: VoiceOps

Company Size: 11-50

Financials: Series A

Acquire™

Acquire: Realtime Customer Support

4.60

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Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★
Acquire: Realtime Customer Support

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Recording,Bot,Personalization
Acquire™ Icon

Vendor: Acquire

Company Size: 51-100

HQ Location: 133 Kearny St, San Francisco, CA 94108, US

Financials: Seed

Conversocial

Customer Experience built for Messaging Channels

4.57

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Conversocial Icon

Conversocial

4.57
★★★★★
★★★★★
Customer Experience built for Messaging Channels
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Conversocial Icon

Vendor: Conversocial

Company Size: 101-250

HQ Location: 3 West 18th Street, 8th Floor New York, NY 10011, USA

Financials: Series A

SentiOne

Social media monitoring features - SentiOne

4.57

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SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★
Social media monitoring features - SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Alerts: popups & Notifications,Bot
SentiOne Icon

Vendor: SentiOne

Company Size: 51-100

HQ Location: Gdansk, Pomorskie

Financials: Private

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.55

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Userlike Icon

Userlike

4.55
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Alerts: popups & Notifications
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: Seed

Collect.chat

A 24x7 Chatbot Software for Website

4.54

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Collect.chat Icon

Collect.chat

4.54
★★★★★
★★★★★
A 24x7 Chatbot Software for Website

Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.

Highlights
Top Business Usecases : Engagement management,Generation of new leads,Engaging and following up
Top Features : Bot,Templates,Widgets
Collect.chat Icon

Vendor: Collect.chat

Company Size: 1-10

HQ Location: Newark, Delaware 19702, US

RingDNA

Inside sales engagement software and enterprise voice communications platform

4.53

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RingDNA Icon

RingDNA

4.53
★★★★★
★★★★★
Inside sales engagement software and enterprise voice communications platform

ringDNA is an AI-powered Sales platform for use by Sales and Marketing Leaders, Sales teams, Sales Operations teams, and Customer Success teams in Enterprises across Technology, Finance, Healthcare and Real Estate.

Highlights
Top Business Usecases : Sales call management,Call recording,Call transcription
Top Features : Recording,SEM,Conversation Intelligence
RingDNA Icon

Vendor: Ringdna

Founded: 2012

Company Size: 51-100

HQ Location: 15000 Ventura Boulevard #200 Sherman Oaks, California 91403

Financials: Private

Wingman

Sales Enablement Software to create a sales process that teams love

4.51

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Wingman Icon

Wingman

4.51
★★★★★
★★★★★
Sales Enablement Software to create a sales process that teams love

Wingman is a sales enablement platform that helps the team close sales faster with real-time coaching, custom cue-cards, objection handling, and the best conversion intelligence. It helps to increase sales and revenue and scale best practices.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Voice transcription,Alerts: popups & Notifications
Wingman Icon

Vendor: Wingman

HQ Location: Bangalore, Karnataka

hellomybot

Manage conversational agents voicebots, chatbots and callbots

4.49

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hellomybot Icon

hellomybot

4.49
★★★★★
★★★★★
Manage conversational agents voicebots, chatbots and callbots

Hellomybot is an omni-channel platform that allows users to create conversational chatbots, voicebots, and callbots for companies. It is designed for companies and developers who want to create any kind of conversational agent (callbots, voicebots and chatbots). It helps to grow business with voice and chat conversations, proved to have a positive impact on ROI

Highlights
Top Business Usecases : Helpdesk management,Social media analytics,Social media management
Top Features : Bot,Personalization
hellomybot Icon

Vendor: hellomybot

Company Size: NA

HQ Location: Paris, France

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

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Verloop Icon

Verloop

4.49
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Verloop Icon

Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: Series A

Chorus.ai

Conversation Intelligence Platform for Sales to drive team performance

4.49

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Chorus.ai Icon

Chorus.ai

4.49
★★★★★
★★★★★
Conversation Intelligence Platform for Sales to drive team performance

Chorus.ai is the leading Conversation Intelligence platform for sales teams (reps and managers both use chorus).

Highlights
Top Business Usecases : Sales coaching,Sales rep engagement,Rep engagement
Top Features : Recording,Voice transcription,Alerts: popups & Notifications
Chorus.ai Icon

Vendor: chorus.ai

Founded: 2015

Company Size: 51-100

HQ Location: 465 California, Suite 600, San Francisco, CA 94104

Financials: Series B

Octane AI

Drive conversions with personalized Facebook Messenger and SMS marketing

4.45

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Octane AI Icon

Octane AI

4.45
★★★★★
★★★★★
Drive conversions with personalized Facebook Messenger and SMS marketing

Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Bot,Alerts: popups & Notifications
Octane AI Icon

Vendor: Octane AI

HQ Location: 1266 Harrison St, San Francisco, California US

Whisbi Platform

Whisbi: Conversational Sales & Marketing Platform

4.45

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Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★
Whisbi: Conversational Sales & Marketing Platform

Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Recording
Whisbi Platform Icon

Vendor: Whisbi

Founded: 2008

Company Size: 101-250

HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.

Financials: Private

Elqano

ChatBot Powered Knowledge Management

4.44

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Elqano Icon

Elqano

4.44
★★★★★
★★★★★
ChatBot Powered Knowledge Management

Elqano is a Knowledge Management ChatBot that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It helps to reverse this trend by answering collaborators' knowledge needs.

Highlights
Top Business Usecases : Knowledge management,Sharing knowledge,Collaboration
Elqano Icon

Vendor: Elqano

HQ Location: Paris, France 75008, FR

SmatBot

SmarttBot - Conversational bot building platform

4.44

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SmatBot Icon

SmatBot

4.44
★★★★★
★★★★★
SmarttBot - Conversational bot building platform

SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Customer feedback management
Top Features : Bot,Landing page,Feedback surveys
SmatBot Icon

Vendor: SmatSocial

Company Size: 11-50

HQ Location: Kondapur, Hyderabad, Telangana 500082, IN

Intercom

Customer Messaging Platform

4.44

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Intercom Icon

Intercom

4.44
★★★★★
★★★★★
Customer Messaging Platform

Intercom is a Chatbots Software. Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives insights into who is using the product and provides tools to send personal communications. Intercom cn be utilized to send targeted, in-app messages and behavior-driven emails.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Ticketing
Intercom Icon

Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: Series D

Dialpad Sell

Sales enablement tool that leverages AI and help sales team close more deals

4.41

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Dialpad Sell Icon

Dialpad Sell

4.41
★★★★★
★★★★★
Sales enablement tool that leverages AI and help sales team close more deals

DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.

Highlights
Top Business Usecases : Sales call management,Call analytics,Communication management
Top Features : Recording,Voice transcription,Dashboard
Dialpad Sell Icon

Vendor: Dialpad

Founded: 2011

Company Size: 251-500

HQ Location: 100 California St, Fifth Floor, San Francisco, California 94111, US

Financials: Series D

Zoho SalesIQ

Hassle-free live chat for customer support & business growth

4.39

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Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★
Hassle-free live chat for customer support & business growth

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Zoho SalesIQ Icon

Vendor: Zoho

Founded: 1996

Company Size: 1001-5000

HQ Location: 4141 Hacienda Drive,Pleasanton,California 94588, USA

Financials: Private

Balto

Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

4.38

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Balto Icon

Balto

4.38
★★★★★
★★★★★
Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.

Highlights
Top Business Usecases : Sales coaching,Sales call management,Contact center performance management
Top Features : Dashboard
Balto Icon

Vendor: Balto

Company Size: 11-50

Financials: Seed

Dialogtech

Most accurate, scalable, and reliable conversation intelligence platform with security, privacy, and compliance.

4.37

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Dialogtech Icon

Dialogtech

4.37
★★★★★
★★★★★
Most accurate, scalable, and reliable conversation intelligence platform with security, privacy, and compliance.

DialogTech is a provider of AI-powered conversation intelligence for marketers. DialogTech connects digital and call experiences, so marketers can use insights to personalize and optimize the experience in real-time.

Highlights
Top Business Usecases : Call management,Ad-conversion tracking,Track outbound calls
Top Features : Recording,Voice transcription,SEO
Dialogtech Icon

Vendor: Dialogtech

Founded: 2005

Company Size: 101-250

HQ Location: 300 W Adams St., Suite 900, Chicago, IL 60606

Financials: Series E

Aspect® CXP Pro™

Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

4.37

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Aspect® CXP Pro™ Icon

Aspect® CXP Pro™

4.37
★★★★★
★★★★★
Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses such as banking, government, healthcare, etc for easy design and maintain IVR and digital self-service applications. Applications developed with Aspect CXP are 100% portable and integrate with all Aspect and third-party contact center solutions and IVR platforms. It helps to enter new markets and scale best practices

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media analytics
Aspect® CXP Pro™ Icon

Vendor: Aspect Software

HQ Location: 2325 E Camelback Rd, Phoenix, Arizona US

Odus

Human-like chatbots for sales and support

4.37

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Odus Icon

Odus

4.37
★★★★★
★★★★★
Human-like chatbots for sales and support

Odus is an AI-based conversational platform for messengers, voice assistants, sites, any devices, and apps. Also a SaaS platform with its neural network, AI and development environment.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Advertisement
Top Features : Bot,Widgets
Odus Icon

Vendor: Odus

Company Size: 1-10

HQ Location: 660 Hansen Way, Palo Alto, California 94304, US

Chatfuel

chatbot platform for Facebook Messenger

4.37

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Chatfuel Icon

Chatfuel

4.37
★★★★★
★★★★★
chatbot platform for Facebook Messenger

Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

Highlights
Top Business Usecases : Engagement management,Advertisement,Engaging and following up
Top Features : Bot,Widgets,Templates
Chatfuel Icon

Vendor: Chatfuel

Company Size: 11-50

Financials: Seed

AX Semantics

Generate text from data with Natural Language Generation platform

4.37

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AX Semantics Icon

AX Semantics

4.37
★★★★★
★★★★★
Generate text from data with Natural Language Generation platform

AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

Highlights
Top Business Usecases : Content management,Sending & publishing communications,Communication management
Top Features : Landing page,Widgets,SEO
AX Semantics Icon

Vendor: AX Semantics

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

CallBox

Callbox | Account-based marketing, lead generation, and appointment setting

4.36

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CallBox Icon

CallBox

4.36
★★★★★
★★★★★
Callbox | Account-based marketing, lead generation, and appointment setting

CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,Personalization,Dashboard
CallBox Icon

Vendor: CallBox

Company Size: 501-1000

HQ Location: 1505 Federal Street, Suite 200, Dallas, Texas 75201, US

Financials: Private

DigitalGenius

Customer Service Automation Platform

4.34

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DigitalGenius Icon

DigitalGenius

4.34
★★★★★
★★★★★
Customer Service Automation Platform
Highlights
Top Business Usecases : Customer feedback management,Measuring customer satisfaction,Engagement management
Top Features : Ticketing,Personalization,Dashboard
DigitalGenius Icon

Vendor: DigitalGenius

Company Size: 51-100

HQ Location: 1 Canada Square,London, GB

Qlik Sense

Qlik: Data Analytics for Modern Business Intelligence

4.34

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Qlik Sense Icon

Qlik Sense

4.34
★★★★★
★★★★★
Qlik: Data Analytics for Modern Business Intelligence

Qlik Sense is a data analytics platform. It is an associative analytics engine which is AI enabled and has scalable multi-cloud architecture. It helps organizations with insights and helps them to make data-driven decisions. Qlik Sense is used by executives, decision-makers, analysts.

Highlights
Top Business Usecases : Social media management,Social media analytics,Funnel analysis
Top Features : Dashboard,Personalization,Calculator
Qlik Sense Icon

Vendor: Qlik

Founded: 1993

Company Size: 1001-5000

HQ Location: 211 South Gulph Road, Suite 500, King of Prussia, PA 19406 United States

Financials: M&A

x.ai

Artificial intelligence that schedule meetings effortlessly.

4.34

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x.ai Icon

x.ai

4.34
★★★★★
★★★★★
Artificial intelligence that schedule meetings effortlessly.

x.ai is an AI-powered Instant Meeting Scheduling platform that automatically schedules and keeps track of meetings and appointments. All correspondences coming from clients and contacts are processed and meetings are set-up with them at a time that is convenient for the user.

Highlights
Top Business Usecases : Meeting management,Sales call management,Engaging and following up
Top Features : Personalization,Bot,Auto scheduler & reminder
x.ai Icon

Vendor: x.ai

Company Size: 51-100

HQ Location: 200 Broadway, 6th Floor, New York, NY 10038, US

Financials: Series B

Viber

Calling and messaging app that connects people

4.33

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Viber Icon

Viber

4.33
★★★★★
★★★★★
Calling and messaging app that connects people

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Contact list management
Top Features : Personalization,Alerts: popups & Notifications,Recording
Viber Icon

Vendor: Viber Media

Founded: 2010

Company Size: 501-1000

HQ Location: Bne Brak, Tel Aviv

Financials: M&A

Wordsmith

Natural language generation platform that transforms data into insightful narrative.

4.21

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Wordsmith Icon

Wordsmith

4.21
★★★★★
★★★★★
Natural language generation platform that transforms data into insightful narrative.

Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.

Highlights
Top Business Usecases : Engagement management,Social media management,Engaging and following up
Top Features : Personalization,Dashboard,Ticketing
Wordsmith Icon

Vendor: Automated Insights

Company Size: 51-100

HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US

Financials: M&A

Arria NLG Studio

Advanced configurable, self-use NLG authoring platform

4.19

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Arria NLG Studio Icon

Arria NLG Studio

4.19
★★★★★
★★★★★
Advanced configurable, self-use NLG authoring platform

Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Highlights
Top Business Usecases : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard
Arria NLG Studio Icon

Vendor: Arria NLG

Company Size: 51-100

HQ Location: London, Greater London

Calabrio Call Recording

Call Recording Software Designed for the Digital Business

4.18

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Calabrio Call Recording Icon

Calabrio Call Recording

4.18
★★★★★
★★★★★
Call Recording Software Designed for the Digital Business

Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities.

Highlights
Top Business Usecases : Sales call management,Call recording,Engagement management
Top Features : Recording,Alerts: popups & Notifications,Ticketing
Calabrio Call Recording Icon

Vendor: Calabrio

Company Size: 51-100

HQ Location: 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Financials: M&A

Yseop

Advanced Natural Language Generation (NLG) Technology

4.09

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Yseop Icon

Yseop

4.09
★★★★★
★★★★★
Advanced Natural Language Generation (NLG) Technology

Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.

Highlights
Top Business Usecases : Advertisement,Competitive intelligence,Helpdesk management
Top Features : Personalization,Dashboard,Alerts: popups & Notifications
Yseop Icon

Vendor: Yseop

Company Size: 51-100

HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR

Financials: Private

Article Forge

High quality, AI-powered article creation

4.01

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Article Forge Icon

Article Forge

4.01
★★★★★
★★★★★
High quality, AI-powered article creation

Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Highlights
Top Business Usecases : Content management,Content curation,Searching for content
Top Features : SEO,Personalization
Article Forge Icon

Vendor: Cortx

Company Size: 1-10

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Financials: M&A

Speakpipe

Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website

4.00

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Speakpipe Icon

Speakpipe

4.00
★★★★★
★★★★★
Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website

Speakpipe is a web-based tool that allows users to interact with the audience via voice messages. It allows customers, podcast listeners, blog readers and fans to send voice messages (voicemail) right from a browser without any phone. It helps to increase interaction with the audience.

Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Contact list management
Top Features : Recording,Widgets
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Vendor: Speakpipe

Company Size: NA

Financials: Private

Calabrio Analytics

Speech, Text, Desktop Analytics for Contact Center

4.00

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Calabrio Analytics

4.00
★★★★★
★★★★★
Speech, Text, Desktop Analytics for Contact Center

Calabrio Analytics is an Advanced Omnichannel Analytics that uses AI to drive better and faster predictive models from customer interactions. It helps to scale best practices, improve efficiency, and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Sales call management,Call recording
Top Features : Recording,Feedback surveys
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Vendor: Calabrio

Company Size: 51-100

HQ Location: 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Financials: M&A

Callminer Eureka Redact

Sensitive Data & Call Redaction Software | CallMiner

4.00

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Callminer Eureka Redact

4.00
★★★★★
★★★★★
Sensitive Data & Call Redaction Software | CallMiner

Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI.

Highlights
Top Business Usecases : Contract management,Sales document management,Sales call management
Top Features : Recording,Dashboard
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Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: Series C

Callminer Eureka Alert

Speech Analytics Alerts for Real-Time Coaching

4.00

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Callminer Eureka Alert

4.00
★★★★★
★★★★★
Speech Analytics Alerts for Real-Time Coaching

Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight.

Highlights
Top Business Usecases : Contract management,Sales document management,Sales call management
Top Features : Alerts: popups & Notifications,Recording,Dashboard
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Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: Series C

Salesken

Your GPS for Sales Success

4.00

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Salesken

4.00
★★★★★
★★★★★
Your GPS for Sales Success

Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.

Highlights
Top Business Usecases : Collaboration,Playbook creation,Lead analytics
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Vendor: Salesken

Company Size: 11-50

HQ Location: Bangalore, Karnataka 560055, IN

Wonderflow

Simple Customer Feedback Analytics

4.00

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Wonderflow

4.00
★★★★★
★★★★★
Simple Customer Feedback Analytics

Wonderflow is a customer feedback analytics that the teams can access and understand. It analyzes unstructured and structured feedback, to focus on what matters most: delighting customers and driving the business forward. It helps to acquire customers, enhance customer relationships and increase sales and revenue.

Highlights
Top Business Usecases : Customer feedback management,Measuring net promoter score,Rating and review management
Top Features : Recording,Dashboard,Feedback surveys
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Vendor: Wonderflow BV

Company Size: 11-50

HQ Location: Panamalaan 6h 1019AZ Amsterdam – Netherlands

Everask

Browse a public library of discovery research questions and videos, or ask own private question to a targeted audience.

4.00

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Everask

4.00
★★★★★
★★★★★
Browse a public library of discovery research questions and videos, or ask own private question to a targeted audience.

Everask is an open library of video survey-based consumer research. It browse a public library of discovery research questions and videos or ask their private question to a targeted audience. It unleashes the power of video surveys to get a deeper level of insight and understanding of customers.

Highlights
Top Business Usecases : Collaboration
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Vendor: Askable

Company Size: 1-10

HQ Location: Level 1 South, Heritage Building 61 Petrie Terrace Brisbane, QLD 4000

Zignal Discover

Search and Analyze Twitter Conversations

4.00

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Zignal Discover

4.00
★★★★★
★★★★★
Search and Analyze Twitter Conversations

Zignal Discover is a Search and Analyze Twitter Conversations. It allows users to search the entire history of Twitter for valuable and immediate insights. It provides insight to inform strategies like Google for Twitter, that allows users to instantly explore social trends, conversations, topics, emojis and more.

Highlights
Top Business Usecases : Public relations,Competitive intelligence,Communication management
Top Features : Alerts: popups & Notifications
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Vendor: Zignal Labs

Founded: 2011

Company Size: 51-100

HQ Location: 600 California Street,San Francisco, CA 94108

Financials: Series D

enthu.ai

Conversation intelligence platform Voice AI capabilities for sales teams & contact centers

4.00

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enthu.ai

4.00
★★★★★
★★★★★
Conversation intelligence platform Voice AI capabilities for sales teams & contact centers

Enthu.ai is a conversation intelligence software that helps to improve contact center performance without listening to even a single call. It helps to drive meaningful intelligence from customer conversations for the team to perform better. It increases conversion rate and QA efficiency, improvement in CSAT, and faster agent onboarding.

Highlights
Top Business Usecases : Coaching,Training & onboarding,Reputation management
Top Features : Personalization
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Vendor: enthu.ai

Company Size: 2-10

HQ Location: 2035, Sunset Lake Road Suit B-2 Newark, Delaware – 19702