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Conversational Intelligence Software 2021: Buyers Guide

Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.

Learn why Conversational Intelligence software is important for your business and how to choose the right Conversational Intelligence software.

Updated By Cuspera

Last updated: Sep 9, 2021

Conversational Intelligence Software 2021: Buyers Guide

What is Conversational Intelligence Software?

Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.

There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.

Benefits of Conversational Intelligence Software

Improved Productivity

One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.

Lower Customer Care Costs

Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.

Improved Customer Satisfaction

Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.

Improved Visitor Engagement

By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.

Which of these 72 Conversational Intelligence software fit your needs?

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72 Conversational Intelligence Software

AX Semantics

Generate text from data with Natural Language Generation platform

4.64

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AX Semantics Icon

AX Semantics

4.64
★★★★★
★★★★★
Generate text from data with Natural Language Generation platform

AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.

Highlights
Top Business Usecases : Content management,Forecasting,Advertisement
Top Features : Landing page,Widgets,SEO
AX Semantics Icon

Vendor: AX Semantics

Company Size: 11-50

HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE

Mindsay

Customer Service Automation

4.60

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Mindsay Icon

Mindsay

4.60
★★★★★
★★★★★
Customer Service Automation
Highlights
Top Business Usecases : Helpdesk management,Measuring customer satisfaction,Customer feedback management
Top Features : Bot,Ticketing,Personalization
Mindsay Icon

Vendor: Mindsay

HQ Location: 85 Broad St, New York, NY, USA

Wordsmith

Natural language generation platform that transforms data into insightful narrative.

4.21

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Wordsmith Icon

Wordsmith

4.21
★★★★★
★★★★★
Natural language generation platform that transforms data into insightful narrative.

Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.

Highlights
Top Business Usecases : Engagement management,Social media management,Social media analytics
Top Features : Personalization,Dashboard,Ticketing
Wordsmith Icon

Vendor: Automated Insights

Company Size: 51-100

HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US

Financials: M&A

Arria NLG Studio

Advanced configurable, self-use NLG authoring platform

4.19

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Arria NLG Studio Icon

Arria NLG Studio

4.19
★★★★★
★★★★★
Advanced configurable, self-use NLG authoring platform

Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.

Highlights
Top Business Usecases : Funnel analysis,Competitive intelligence,Lead analytics
Top Features : Dashboard
Arria NLG Studio Icon

Vendor: Arria NLG

Company Size: 51-100

HQ Location: London, Greater London

Yseop

Advanced Natural Language Generation (NLG) Technology

4.09

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Yseop Icon

Yseop

4.09
★★★★★
★★★★★
Advanced Natural Language Generation (NLG) Technology

Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.

Highlights
Top Business Usecases : Advertisement,Competitive intelligence,Lead analytics
Top Features : Personalization,Dashboard,Alerts: popups & Notifications
Yseop Icon

Vendor: Yseop

Company Size: 51-100

HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR

Financials: Private

Article Forge

High quality, AI-powered article creation

4.00

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Article Forge Icon

Article Forge

4.00
★★★★★
★★★★★
High quality, AI-powered article creation

Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.

Highlights
Top Business Usecases : Content management,Content curation,Content publishing
Top Features : SEO,Personalization
Article Forge Icon

Vendor: Cortx

Company Size: 1-10

HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US

Financials: M&A

Floatbot

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

4.00

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Floatbot Icon

Floatbot

4.00
★★★★★
★★★★★
AI Chatbot and Voicebot platform that helps to Increase Customer Experience
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
Floatbot Icon

Vendor: Floatbot

Company Size: 11-50

HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035

ServisBOT

An AI Bot Platform for the Enterprise

4.00

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ServisBOT Icon

ServisBOT

4.00
★★★★★
★★★★★
An AI Bot Platform for the Enterprise

ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot
ServisBOT Icon

Vendor: ServisBOT

Company Size: 11-50

HQ Location: Lexington, MA 02421

Acobot

Conversational artificial intelligence platform and e-commerce application

4.63

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Acobot Icon

Acobot

4.63
★★★★★
★★★★★
Conversational artificial intelligence platform and e-commerce application

Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Capturing leads
Top Features : Bot,Personalization,Widgets
Acobot Icon

Vendor: Acobot

Company Size: 1-10

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.62

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Qualified Icon

Qualified

4.62
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Alerts: popups & Notifications,Personalization,Bot
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: Seed

Acquire™

Acquire: Realtime Customer Support

4.60

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Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★
Acquire: Realtime Customer Support

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Recording,Bot,Personalization
Acquire™ Icon

Vendor: Acquire

Company Size: 51-100

HQ Location: 133 Kearny St, San Francisco, CA 94108, US

Financials: Seed

Conversocial

Customer Experience built for Messaging Channels

4.57

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Conversocial Icon

Conversocial

4.57
★★★★★
★★★★★
Customer Experience built for Messaging Channels
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Conversocial Icon

Vendor: Conversocial

Company Size: 101-250

HQ Location: 3 West 18th Street, 8th Floor New York, NY 10011, USA

Financials: Series A

SentiOne

Social media monitoring features - SentiOne

4.57

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SentiOne Icon

SentiOne

4.57
★★★★★
★★★★★
Social media monitoring features - SentiOne

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Alerts: popups & Notifications,Bot
SentiOne Icon

Vendor: SentiOne

Company Size: 51-100

HQ Location: Gdansk, Pomorskie

Financials: Private

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

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Userlike Icon

Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Alerts: popups & Notifications
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: Seed

Collect.chat

A 24x7 Chatbot Software for Website

4.52

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Collect.chat Icon

Collect.chat

4.52
★★★★★
★★★★★
A 24x7 Chatbot Software for Website

Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.

Highlights
Top Business Usecases : Engagement management,Generation of new leads,Engaging and following up
Top Features : Bot,Templates,Widgets
Collect.chat Icon

Vendor: Collect.chat

Company Size: 1-10

HQ Location: Newark, Delaware 19702, US

Octane AI

Drive conversions with personalized Facebook Messenger and SMS marketing

4.51

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Octane AI Icon

Octane AI

4.51
★★★★★
★★★★★
Drive conversions with personalized Facebook Messenger and SMS marketing

Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization,Gamification,Contests/quizes
Octane AI Icon

Vendor: Octane AI

HQ Location: 1266 Harrison St, San Francisco, California US

hellomybot

Manage conversational agents voicebots, chatbots and callbots

4.49

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hellomybot Icon

hellomybot

4.49
★★★★★
★★★★★
Manage conversational agents voicebots, chatbots and callbots

Hellomybot is an omni-channel platform that allows users to create conversational chatbots, voicebots, and callbots for companies. It is designed for companies and developers who want to create any kind of conversational agent (callbots, voicebots and chatbots). It helps to grow business with voice and chat conversations, proved to have a positive impact on ROI

Highlights
Top Business Usecases : Helpdesk management,Social media analytics,Social media management
Top Features : Bot,Personalization
hellomybot Icon

Vendor: hellomybot

Company Size: NA

HQ Location: Paris, France

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

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Verloop Icon

Verloop

4.49
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Verloop Icon

Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: Series A

Intercom

The Modern Business Messenger to Communicate

4.45

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Intercom Icon

Intercom

4.45
★★★★★
★★★★★
The Modern Business Messenger to Communicate

Intercom is a Chatbots Software. Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives insights into who is using the product and provides tools to send personal communications. Intercom cn be utilized to send targeted, in-app messages and behavior-driven emails.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Bot,Ticketing
Intercom Icon

Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: Series D

Elqano

ChatBot Powered Knowledge Management

4.44

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Elqano Icon

Elqano

4.44
★★★★★
★★★★★
ChatBot Powered Knowledge Management

Elqano is a Knowledge Management ChatBot that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It helps to reverse this trend by answering collaborators' knowledge needs.

Highlights
Top Business Usecases : Knowledge management,Sharing knowledge,Collaboration
Elqano Icon

Vendor: Elqano

HQ Location: Paris, France 75008, FR

SmatBot

SmarttBot - Conversational bot building platform

4.44

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SmatBot Icon

SmatBot

4.44
★★★★★
★★★★★
SmarttBot - Conversational bot building platform

SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.

Highlights
Top Business Usecases : Generation of new leads,Customer feedback management,Engagement management
Top Features : Bot,Landing page,Feedback surveys
SmatBot Icon

Vendor: SmatSocial

Company Size: 11-50

HQ Location: Kondapur, Hyderabad, Telangana 500082, IN

Zoho SalesIQ

Hassle-free live chat for customer support & business growth

4.39

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Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★
Hassle-free live chat for customer support & business growth

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Zoho SalesIQ Icon

Vendor: Zoho Corporation

Founded: 1996

Company Size: 1001-5000

HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA

Financials: Private

Freshdesk Messaging

Messaging platform that makes chat easy for today's digital customers

4.39

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Freshdesk Messaging Icon

Freshdesk Messaging

4.39
★★★★★
★★★★★
Messaging platform that makes chat easy for today's digital customers

Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Freshdesk Messaging Icon

Vendor: freshworks

Founded: 2010

Company Size: 1001-5000

HQ Location: 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066

Financials: Series G

Aspect® CXP Pro™

Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

4.38

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Aspect® CXP Pro™ Icon

Aspect® CXP Pro™

4.38
★★★★★
★★★★★
Aspect CXP Pro: Build and Maintain IVR and Digital Self-Service Applications

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses such as banking, government, healthcare, etc for easy design and maintain IVR and digital self-service applications. Applications developed with Aspect CXP are 100% portable and integrate with all Aspect and third-party contact center solutions and IVR platforms. It helps to enter new markets and scale best practices

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media analytics
Aspect® CXP Pro™ Icon

Vendor: Aspect Software

HQ Location: 2325 E Camelback Rd, Phoenix, Arizona US