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Conversational Intelligence Software 2021: Buyer’s Guide

Learn how Conversational Intelligence impacts your business and how to choose the right Conversational Intelligence software

Last updated: Feb 18, 2021

What is Conversational Intelligence Software?

Conversational Intelligence Software, usually backed by AI technology, automates many of the activities around customer conversations - recording, analyzing, and taking notes and feeding it back to internal systems like CRM. Using conversational intelligence software, sales reps, and customer service agents can access key information from the conversation to analyze further or pass it onto other stakeholders in the organization. Conversational Intelligence Software is useful for sales leaders to train and coach team members, analyze what needs to be improved further in the customer engagement, and pass on other key information to relevant people in the organization like product management and marketing.

100 Conversational Intelligence Software