ServisBOT: Use Cases, Capabilities & Competitors

ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled 140,000 monthly interactions, diverting 60%... of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.
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ServisBOT helped an insurance client automate their car insurance onboarding with a digital assistant. The AI-powered bot guided customers through document uploads and answered common questions. Agen...t productivity increased by 10×, and the company handled 150% more uploads per day. The solution reduced manual work, cut costs, and improved customer conversion rates. The client now uses digital assistants for more customer journeys.
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ServisBOT helped AA Ireland boost quote conversions by over 11% using AI-powered chatbots. The bots handled 80% of customer engagements and cut agent handling time by 40%. AA Ireland used ServisBOT t...o automate policy renewals and answer customer queries 24/7. Integration with Zendesk enabled seamless handover to human agents. The solution reduced missed chats and improved customer satisfaction.
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ServisBOT AI helped CarTrawler automate 20% of customer complaints using a chatbot. The bot fully resolved 20% of inbound queries and pre-processed another 80% for agent validation. CarTrawler integr...ated the bot with Salesforce, speeding up refund validation and complaint resolution. 78% of users who clicked the bot engaged with it. The solution reduced manual work and improved customer experience during the COVID-19 pandemic.
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ServisBOT helped Intouch Games automate 28% of live chat queries in just one month. The AI chatbot integrated with their in-house live chat system and supported both mobile and desktop users. This re...duced the volume of queries reaching human agents, even as new brands and more customers were added. In the first 90 days, 92,000 customers engaged with the bot. Queue times stayed on target despite increased demand.
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ServisBOT's conversational AI chatbots helped Cenlar FSB transform mortgage servicing. During the pandemic, Cenlar launched a Forbearance Bot to support homeowners under financial stress. They expand...ed with bots like Borrower Bot, Registration Bot, and Document Upload Bot, all integrated with Black Knight Servicing Digital. The Borrower Bot resolved 85% of homeowner queries, reducing call center volume by tens of thousands each month. Homeowners now access self-service for payments, tax forms, and more, with live agent escalation for complex needs.
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