ServisBOT Overview

ServisBOT leverages Generative AI and Large Language Models (LLMs) to enhance automation and engagement through AI Agents, Copilots, and Advanced AI Assistants. These tools are crafted with a focus on security and compliance, addressing specific business use cases. By deploying these AI solutions, businesses can transform lead generation into revenue streams while maintaining proactive risk management. The platform provides real-time insights, enabling informed decision-making and cost reduction. ServisBOT’s unique approach offers a tailored AI experience that aligns with enterprise needs, ensuring both operational efficiency and enhanced business value.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using ServisBOT.

Other use cases:

  • Proposal & Quote Management
  • Workflow Management
  • Customer Case Management
  • Conversion Management
  • Collaboration
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServisBOT.

Other priorities:

  • Increase Sales & Revenue
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ServisBOT Use-Cases and Business Priorities: Customer Satisfaction Data

ServisBOT works with different mediums / channels such as Chat. and Games.

ServisBOT's features include Bot. and ServisBOT support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also ServisBOT analytics capabilities include Custom Reports, and Analytics.

ServisBOT, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServisBOT offers AI-led automation and engagement using Conversational and Generative AI. Solutions are designed for security, compliance, and tailored business use cases.

Comprehensive Insights on ServisBOT Use Cases

How does ServisBOT facilitate Engagement Management?

How can ServisBOT enhance your Onboarding process?

How efficiently Does ServisBOT manage your Proposal & Quote Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServisBOT solved their Conversational Intelligence needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Case Studies

Entertainment

CASE STUDY Intouch Games

Intouch Games wanted to handle more customer questions as they grew and added new brands. They needed to help more people without making their staff work harder. They chose ServisBOT to build a chatb...ot that could answer common questions. The bot was easy to set up and worked with their own live chat system. After launching the bot, 28% of customer questions were answered by the bot, so staff had less work. Queue times stayed on target even as more people contacted support.

Banking

CASE STUDY Cenlar FSB

Cenlar FSB needed a way to handle a surge in borrower calls after the CARES Act. They wanted to give borrowers quick answers without long waits or searching through FAQs. They used ServisBOT to build... a digital self-service chatbot. The chatbot was built and launched in just over 30 days. 12% of borrowers opted in to use the bot, and over 90% engaged with it. The bot helped lower call volumes and improved borrower satisfaction.

Banking

CASE STUDY Cenlar FSB

Cenlar FSB wanted to improve their live chat system for borrowers. They used ServisBOT’s AI bot to handle common borrower requests. The bot helped automate tasks like payment questions and tax form r...equests. This reduced the pressure on live chat agents. During office hours, the bot achieved a 75% containment rate, with only one out of four requests going to live agents. Borrower satisfaction and agent productivity increased.

Banking

CASE STUDY Bank of Ireland Payment Acceptance (BOIPA/EVO)

BOIPA wanted to help merchants fix payment terminal issues and update bank accounts quickly. They used ServisBOT's AI chatbot to give merchants a self-service option. The chatbot helped deflect 17% o...f calls and had a 70% engagement rate. Merchants using the bot for bank account changes attached proof of banking 100% of the time, compared to 40% by email. The solution made customer service faster and reduced costs. The platform was easy to update and worked well during the COVID-19 pandemic.

Banking

CASE STUDY Cenlar FSB

The AI bot achieved an 85% containment rate for borrower queries, becoming a significant digital success for Cenlar FSB.

Banking

CASE STUDY Bank of Ireland Payment Acceptance (BOIPA/EVO)

17% of calls deflected, 70% bot engagement, and doubled productivity with ServisBOT's AI chatbot for BOIPA.

Video

Cenlar FSB Digitally Transforms Mortgage Journeys for Homeowners with Conversational AI

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Peers used ServisBOT for engagement management and helpdesk management

ServisBOT Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (51)
Custom Reports

4.01/5

Read Reviews (27)
Analytics

3.42/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (51)
Custom Reports

4.01/5

Read Reviews (27)
Analytics

3.42/5

Read Reviews (4)

Software Failure Risk Guidance

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for ServisBOT

Overall Risk Meter

Low Medium High

Top Failure Risks for ServisBOT

ServisBOT, Inc. News

A Discussion on Generative AI – Doing it Right, Doing it Safely

Following a recent webinar, hosted by National Mortgage News, that I had the pleasure of participating in with Josh Reicher, Chief Digital Officer of our client company, Cenlar FSB, a number of great discussion points around Generative AI implementations emerged.  I feel the highlights of our discussion about approaching AI initiatives in a safe and […]

The post A Discussion on Generative AI – Doing it Right, Doing it Safely appeared first on ServisBOT AI.

Putting Generative AI to work for More Automated Documentation Processing

Why Documentation is a Significant Challenge for Businesses Several industries rely heavily on documents, where the collection, data extraction, and processing of large volumes of varying documentation types are critical to their operations. At the same time documentation requirements can be burdensome and a significant cost driver. This blog explores the impact of Generative AI […]

The post Putting Generative AI to work for More Automated Documentation Processing appeared first on ServisBOT AI.

Security and Compliance Safeguards for Generative AI Enterprise Solutions

Enterprises Can’t Ignore Generative AI It’s impossible to ignore the significance of Artificial Intelligence (AI), especially Generative AI, and how it is going to shape the future of business. In PwC’s Annual Global CEO Survey conducted in 2023 it was revealed that:  “44% of US CEOs see Gen AI boosting profit this year [2023]. Generative […]

The post Security and Compliance Safeguards for Generative AI Enterprise Solutions appeared first on ServisBOT AI.

Exploring Business Use Cases for Generative AI Solutions

A New Wave of Business Innovation led by Generative AI The business use cases for Generative AI (Gen AI) solutions cannot be ignored as businesses across multiple industry sectors are turning to the ever-advancing landscape of artificial intelligence (AI) technologies to revolutionize the way they engage with customers, streamline operations, and drive innovation.  Among these […]

The post Exploring Business Use Cases for Generative AI Solutions appeared first on ServisBOT AI.

ServisBOT, Inc. Profile

Company Name

ServisBOT, Inc.

Company Website

https://servisbot.com/

HQ Location

Lexington, MA 02421

Employees

11-50

Social

Financials

SEED