ServisBOT Overview

ServisBOT leverages Generative AI and Large Language Models (LLMs) to enhance automation and engagement through AI Agents, Copilots, and Advanced AI Assistants. These tools are crafted with a focus on security and compliance, addressing specific business use cases. By deploying these AI solutions, businesses can transform lead generation into revenue streams while maintaining proactive risk management. The platform provides real-time insights, enabling informed decision-making and cost reduction. ServisBOT’s unique approach offers a tailored AI experience that aligns with enterprise needs, ensuring both operational efficiency and enhanced business value.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using ServisBOT.

Other use cases:

  • Proposal & Quote Management
  • Workflow Management
  • Customer Case Management
  • Conversion Management
  • Collaboration
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServisBOT.

Other priorities:

  • Increase Sales & Revenue
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ServisBOT Use-Cases and Business Priorities: Customer Satisfaction Data

ServisBOT works with different mediums / channels such as Chat. and Games.

ServisBOT's features include Bot. and ServisBOT support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also ServisBOT analytics capabilities include Custom Reports, and Analytics.

ServisBOT, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServisBOT offers AI-led automation and engagement using Conversational and Generative AI. Solutions are designed for security, compliance, and tailored business use cases.

Comprehensive Insights on ServisBOT Use Cases

What makes ServisBOT ideal for Engagement Management?

How can ServisBOT optimize your Onboarding Workflow?

What Are the key features of ServisBOT for Proposal & Quote Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServisBOT solved their Conversational Intelligence needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Case Studies

Banking

CASE STUDY Cenlar FSB

ServisBOT helped Cenlar FSB use conversational AI bots to improve the mortgage journey for homeowners. The first bot launched during the pandemic to support homeowners under the CARES Act. Cenlar now... uses several bots, including Borrower Bot, Registration Bot, and Document Upload Bot. The Borrower Bot resolves 85% of homeowner questions and reduces call center volume by tens of thousands of calls each month. Bots are fully integrated with Black Knight Servicing Digital for a seamless experience. Cenlar plans to use generative AI for even better self-service and agent support.

Insurance

CASE STUDY AA Ireland

ServisBOT helped AA Ireland use AI-powered chatbots to improve customer engagement. AA Ireland wanted to increase quote conversions and reduce costs from high call center demand. They used ServisBOT ...to launch Quote Bot and Customer Service Bot. The bots gave customers 24/7 help with quotes and policy questions. AA Ireland saw an 11% increase in quote conversions, a 40% drop in agent handling time, and 80% bot engagement. The bots also made it easier for customers to get answers and for agents to focus on complex issues.

Hospitality

CASE STUDY Intouch Games

ServisBOT helped Intouch Games automate 28% of live chat queries with an AI-powered chatbot. Intouch Games needed to scale support as they added new brands and faced more customer queries. The chatbo...t integrated with their in-house live chat system and handled repetitive questions. In the first 90 days, 92,000 customers used the bot, and 28% of queries did not need a live agent. Queue times stayed on target even as customer numbers grew.

Information Technology and Services

CASE STUDY CarTrawler

ServisBOT helped CarTrawler automate customer complaint handling with a chatbot. The bot fully resolved 20% of inbound queries and pre-processed 80% for agent validation. It integrated with Salesforc...e to gather documents and booking details, speeding up refund validation. 78% of users who clicked the bot engaged with it. CarTrawler reduced manual work and improved customer experience during the COVID-19 pandemic.

CASE STUDY CarTrawler

ServisBOT's Complaint Bot helped CarTrawler automate 20% of inbound complaints and pre-process 80% of cases. The bot supports over 30 partner websites in 5 languages. It integrates with Salesforce to... gather and log customer data, making refund validation faster. 78% of users who clicked the bot engaged with it. CarTrawler agents now resolve complaints more quickly, improving customer service and efficiency.

Insurance

CASE STUDY an insurance client

ServisBOT helped an insurance client automate their car insurance customer onboarding with a digital assistant. The old process was slow and manual, with customers sending documents by email or post.... The new AI-powered assistant guides customers, collects documents through image uploads, and answers common questions. It connects to the policy system and can hand over to live agents if needed. The digital assistant also sends reminders to customers for missing documents, making onboarding faster and easier.

Video

Cenlar FSB Digitally Transforms Mortgage Journeys for Homeowners with Conversational AI

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Peers used ServisBOT for engagement management and helpdesk management

ServisBOT Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (51)
Custom Reports

4.01/5

Read Reviews (27)
Analytics

3.42/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (51)
Custom Reports

4.01/5

Read Reviews (27)
Analytics

3.42/5

Read Reviews (4)

Software Failure Risk Guidance

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for ServisBOT

Overall Risk Meter

Low Medium High

Top Failure Risks for ServisBOT

ServisBOT, Inc. News

A Discussion on Generative AI – Doing it Right, Doing it Safely

Following a recent webinar, hosted by National Mortgage News, that I had the pleasure of participating in with Josh Reicher, Chief Digital Officer of our client company, Cenlar FSB, a number of great discussion points around Generative AI implementations emerged.  I feel the highlights of our discussion about approaching AI initiatives in a safe and […]

The post A Discussion on Generative AI – Doing it Right, Doing it Safely appeared first on ServisBOT AI.

Putting Generative AI to work for More Automated Documentation Processing

Why Documentation is a Significant Challenge for Businesses Several industries rely heavily on documents, where the collection, data extraction, and processing of large volumes of varying documentation types are critical to their operations. At the same time documentation requirements can be burdensome and a significant cost driver. This blog explores the impact of Generative AI […]

The post Putting Generative AI to work for More Automated Documentation Processing appeared first on ServisBOT AI.

Security and Compliance Safeguards for Generative AI Enterprise Solutions

Enterprises Can’t Ignore Generative AI It’s impossible to ignore the significance of Artificial Intelligence (AI), especially Generative AI, and how it is going to shape the future of business. In PwC’s Annual Global CEO Survey conducted in 2023 it was revealed that:  “44% of US CEOs see Gen AI boosting profit this year [2023]. Generative […]

The post Security and Compliance Safeguards for Generative AI Enterprise Solutions appeared first on ServisBOT AI.

Exploring Business Use Cases for Generative AI Solutions

A New Wave of Business Innovation led by Generative AI The business use cases for Generative AI (Gen AI) solutions cannot be ignored as businesses across multiple industry sectors are turning to the ever-advancing landscape of artificial intelligence (AI) technologies to revolutionize the way they engage with customers, streamline operations, and drive innovation.  Among these […]

The post Exploring Business Use Cases for Generative AI Solutions appeared first on ServisBOT AI.

ServisBOT, Inc. Profile

Company Name

ServisBOT, Inc.

Company Website

https://servisbot.com/

HQ Location

Lexington, MA 02421

Employees

11-50

Social

Financials

SEED