ServisBOT Overview

ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.

It offers an artificial intelligence engine to power virtual assistants and robotic process automation tools that manage an army of robots to respond to customers' request like scheduling appointments, providing quotations, renewing policies, managing accounts, and more, enabling companies to handle multiple customer or employee engagements, inbound requests, and proactive campaigns, on any digital channel.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well ServisBOT solved their Conversational Intelligence needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ServisBOT.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using ServisBOT.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.68/5

Read Reviews (19)

"...Article How Chatbots Can Influence Employee Engagement...." ServisBOT AI
engaging and following up

4.45/5

Read Reviews (8)

"...Article How Chatbots Can Influence Employee Engagement...."
Helpdesk Management with Games

3.99/5

Read Reviews (6)

"...Chatbot Helps Scale Support for Intouch Games...." ServisBOT AI
Training & Onboarding

4.09/5

Read Reviews (6)

"...Agent productivity increased 10x for a smoother onboarding. ..." Customer Case Study & Success Stories
PEER EXPERIENCES
Engagement Management with Chat

4.68/5

Read Reviews (19)

"...Article How Chatbots Can Influence Employee Engagement...." ServisBOT AI
engaging and following up

4.68/5

Read Reviews (8)

Helpdesk Management with Games

3.99/5

Read Reviews (6)

"...Chatbot Helps Scale Support for Intouch Games...." ServisBOT AI
Training & Onboarding

4.09/5

Read Reviews (6)

"...Agent productivity increased 10x for a smoother onboarding. ..." Customer Case Study & Success Stories

6+ more Business Use Cases

Our AI advisor, Wyz, harnessed 252 insights from peers and experts to help you assess how these ServisBOT use cases fit your Conversational Intelligence needs.

Based on peer insights

Cuspera recommends ServisBOT for

Use Cases Engagement Management , Helpdesk Management , Training & Onboarding
Medium Chat, Games
Features Bot
Business Priorities Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue

Peers used ServisBOT to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for ServisBOT

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.20/5

Read Reviews (73)
FEATURES RATINGS AND REVIEWS
bot

4.20/5

Read Reviews (73)

IT and Other Capabilities

for ServisBOT

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.65/5

Read Reviews (8)
Data Import

3.56/5

Read Reviews (6)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.65/5

Read Reviews (8)
Data Import

3.56/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.06/5

Read Reviews (29)
Chat Support

3.98/5

Read Reviews (10)
Email Support

3.40/5

Read Reviews (3)
Phone Support

3.40/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.06/5

Read Reviews (29)
Chat Support

3.98/5

Read Reviews (10)
Email Support

3.40/5

Read Reviews (3)
Phone Support

3.40/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (51)
Custom Reports

4.01/5

Read Reviews (27)
Analytics

3.42/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (51)
Custom Reports

4.01/5

Read Reviews (27)
Analytics

3.42/5

Read Reviews (4)

Software Failure Risk Guidance

?

for ServisBOT

Overall Risk Meter

Low Medium High

Top Failure Risks for ServisBOT

Vendor Profile Details

Company Name

ServisBOT

Company Website

https://servisbot.com/

HQ Location

Lexington, MA 02421

Employees

11-50

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