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ServisBOT: Use-Cases, Insights and Reviews | 2025 Cuspera

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An AI Bot Platform for the Enterprise

AI Powered

ServisBOT Overview

ServisBOT leverages Generative AI and Large Language Models (LLMs) to enhance automation and engagement through AI Agents, Copilots, and Advanced AI Assistants. These tools are crafted with a focus on security and compliance, addressing specific business use cases. By deploying these AI solutions, businesses can transform lead generation into revenue streams while maintaining proactive risk management. The platform provides real-time insights, enabling informed decision-making and cost reduction. ServisBOT’s unique approach offers a tailored AI experience that aligns with enterprise needs, ensuring both operational efficiency and enhanced business value.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using ServisBOT.

Other use cases:

Proposal & Quote Management
Workflow Management
Customer Case Management
Conversion Management
Collaboration
Customise Loyalty Program

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServisBOT.

Other priorities:

Increase Sales & Revenue

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ServisBOT Use-Cases and Business Priorities: Customer Satisfaction Data

ServisBOT works with different mediums / channels such as Chat. and Games.

ServisBOT's features include Bot. and ServisBOT support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also ServisBOT analytics capabilities include Custom Reports, and Analytics.

ServisBOT, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServisBOT offers AI-led automation and engagement using Conversational and Generative AI. Solutions are designed for security, compliance, and tailored business use cases.

ServisBOT Customer wins, Customer success stories, Case studies

What Are the key features of ServisBOT for Engagement Management?

Why is ServisBOT the best choice for Onboarding?

How can ServisBOT optimize your Proposal & Quote Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well ServisBOT solved their Conversational Intelligence needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Cenlar FSB - Banking

Cenlar FSB wanted to improve their live chat system for borrowers. They used ServisBOT’s AI bot to handle common borrower requests. The bot helped automate tasks like payment questions and tax form r...equests. This reduced the pressure on live chat agents. During office hours, the bot achieved a 75% containment rate, with only one out of four requests going to live agents. Borrower satisfaction and agent productivity increased.

Cenlar FSB - Banking

Cenlar FSB needed a way to handle a surge in borrower calls after the CARES Act. They wanted to give borrowers quick answers without long waits or searching through FAQs. They used ServisBOT to build... a digital self-service chatbot. The chatbot was built and launched in just over 30 days. 12% of borrowers opted in to use the bot, and over 90% engaged with it. The bot helped lower call volumes and improved borrower satisfaction.

Intouch Games - Entertainment

Intouch Games wanted to handle more customer questions as they grew and added new brands. They needed to help more people without making their staff work harder. They chose ServisBOT to build a chatb...ot that could answer common questions. The bot was easy to set up and worked with their own live chat system. After launching the bot, 28% of customer questions were answered by the bot, so staff had less work. Queue times stayed on target even as more people contacted support.

Bank of Ireland Payment Acceptance (BOIPA/EVO) - Banking

BOIPA wanted to help merchants fix payment terminal issues and update bank accounts quickly. They used ServisBOT's AI chatbot to give merchants a self-service option. The chatbot helped deflect 17% o...f calls and had a 70% engagement rate. Merchants using the bot for bank account changes attached proof of banking 100% of the time, compared to 40% by email. The solution made customer service faster and reduced costs. The platform was easy to update and worked well during the COVID-19 pandemic.

AA Ireland - Insurance

ServisBOT's Conversational AI platform helped AA Ireland boost quote conversion rates by over 11%. The 'Quote-to-Sale' bot gave customers personalized insurance quotes and policy recommendations 24/7.... The bot reduced agent handling time from 16.5 to 10 minutes. AA Ireland also saw a 40% drop in agent workload and fewer missed live chats. The bot's self-service sales use is growing, with 4 out of 5 customers interacting with it.

CarTrawler - Travel

ServisBOT's Complaint Bot helped CarTrawler automate 20% of inbound complaints and pre-process 80% of cases. The bot supports over 30 partner websites in 5 languages. It integrates with Salesforce to... gather and log customer data, making refund validation faster. 78% of users who clicked the bot engaged with it. CarTrawler agents now resolve complaints more quickly, improving customer service and efficiency.