Hospitality Case Studies and Success Stories with ServisBOT
CASE STUDY Intouch Games
ServisBOT helped Intouch Games automate 28% of live chat queries with an AI-powered chatbot. Intouch Games needed to scale support as they added new brands and faced more customer queries. The chatbo...t integrated with their in-house live chat system and handled repetitive questions. In the first 90 days, 92,000 customers used the bot, and 28% of queries did not need a live agent. Queue times stayed on target even as customer numbers grew.
Intouch Games wanted to handle more customer questions as they grew and added new brands. They needed to help more people without making their staff work harder. They chose ServisBOT to build a chatb...ot that could answer common questions. The bot was easy to set up and worked with their own live chat system. After launching the bot, 28% of customer questions were answered by the bot, so staff had less work. Queue times stayed on target even as more people contacted support.
Insurance Case Studies and Success Stories with ServisBOT
CASE STUDY an insurance client
ServisBOT helped an insurance client automate their car insurance customer onboarding with a digital assistant. The old process was slow and manual, with customers sending documents by email or post.... The new AI-powered assistant guides customers, collects documents through image uploads, and answers common questions. It connects to the policy system and can hand over to live agents if needed. The digital assistant also sends reminders to customers for missing documents, making onboarding faster and easier.
ServisBOT helped AA Ireland use AI-powered chatbots to improve customer engagement. AA Ireland wanted to increase quote conversions and reduce costs from high call center demand. They used ServisBOT ...to launch Quote Bot and Customer Service Bot. The bots gave customers 24/7 help with quotes and policy questions. AA Ireland saw an 11% increase in quote conversions, a 40% drop in agent handling time, and 80% bot engagement. The bots also made it easier for customers to get answers and for agents to focus on complex issues.
ServisBOT's Conversational AI platform helped AA Ireland boost quote conversion rates by over 11%. The 'Quote-to-Sale' bot gave customers personalized insurance quotes and policy recommendations 24/7.... The bot reduced agent handling time from 16.5 to 10 minutes. AA Ireland also saw a 40% drop in agent workload and fewer missed live chats. The bot's self-service sales use is growing, with 4 out of 5 customers interacting with it.
Banking Case Studies and Success Stories with ServisBOT
CASE STUDY Bank of Ireland Payment Acceptance (BOIPA/EVO)
BOIPA wanted to help merchants fix payment terminal issues and update bank accounts quickly. They used ServisBOT's AI chatbot to give merchants a self-service option. The chatbot helped deflect 17% o...f calls and had a 70% engagement rate. Merchants using the bot for bank account changes attached proof of banking 100% of the time, compared to 40% by email. The solution made customer service faster and reduced costs. The platform was easy to update and worked well during the COVID-19 pandemic.
Cenlar FSB wanted to improve their live chat system for borrowers. They used ServisBOT’s AI bot to handle common borrower requests. The bot helped automate tasks like payment questions and tax form r...equests. This reduced the pressure on live chat agents. During office hours, the bot achieved a 75% containment rate, with only one out of four requests going to live agents. Borrower satisfaction and agent productivity increased.
Cenlar FSB needed a way to handle a surge in borrower calls after the CARES Act. They wanted to give borrowers quick answers without long waits or searching through FAQs. They used ServisBOT to build... a digital self-service chatbot. The chatbot was built and launched in just over 30 days. 12% of borrowers opted in to use the bot, and over 90% engaged with it. The bot helped lower call volumes and improved borrower satisfaction.
ServisBOT helped Cenlar FSB use conversational AI bots to improve the mortgage journey for homeowners. The first bot launched during the pandemic to support homeowners under the CARES Act. Cenlar now... uses several bots, including Borrower Bot, Registration Bot, and Document Upload Bot. The Borrower Bot resolves 85% of homeowner questions and reduces call center volume by tens of thousands of calls each month. Bots are fully integrated with Black Knight Servicing Digital for a seamless experience. Cenlar plans to use generative AI for even better self-service and agent support.
Information Technology and Services Case Studies and Success Stories with ServisBOT
CASE STUDY CarTrawler
ServisBOT helped CarTrawler automate customer complaint handling with a chatbot. The bot fully resolved 20% of inbound queries and pre-processed 80% for agent validation. It integrated with Salesforc...e to gather documents and booking details, speeding up refund validation. 78% of users who clicked the bot engaged with it. CarTrawler reduced manual work and improved customer experience during the COVID-19 pandemic.
Other Industry Case Studies and Success Stories with ServisBOT
CASE STUDY CarTrawler
ServisBOT's Complaint Bot helped CarTrawler automate 20% of inbound complaints and pre-process 80% of cases. The bot supports over 30 partner websites in 5 languages. It integrates with Salesforce to... gather and log customer data, making refund validation faster. 78% of users who clicked the bot engaged with it. CarTrawler agents now resolve complaints more quickly, improving customer service and efficiency.
