Insurance Case Studies and Customer Success Stories with ServisBOT
An insurance client
- Insurance
- Large
ServisBOT helped an insurance client automate their car insurance onboarding with a digital assistant. The AI-powered bot guided customers through... document uploads and answered common questions. Agent productivity increased by 10×, and the company handled 150% more uploads per day. The solution reduced manual work, cut costs, and improved customer conversion rates. The client now uses digital assistants for more customer journeys.
ServisBOT helped AA Ireland boost quote conversions by over 11% using AI-powered chatbots. The bots handled 80% of customer engagements... and cut agent handling time by 40%. AA Ireland used ServisBOT to automate policy renewals and answer customer queries 24/7. Integration with Zendesk enabled seamless handover to human agents. The solution reduced missed chats and improved customer satisfaction.
ServisBOT helped AA Ireland boost quote conversion rates by over 11% with an AI-powered chatbot. The 'Quote-to-Sale' bot guided customers... through insurance quotes on web and mobile, integrating with Zendesk for seamless handoff to agents. The chatbot reduced average agent handling time from 16.5 to 10 minutes. Missed live chats dropped as the bot intercepted routine queries. Four out of five users engaged with the bot, driving more self-service sales and improving customer experience.
Banking Case Studies and Customer Success Stories with ServisBOT
Cenlar FSB
- Banking
- Large
Ewing, USA
ServisBOT's conversational AI chatbots helped Cenlar FSB transform mortgage servicing. During the pandemic, Cenlar launched a Forbearance Bot to support... homeowners under financial stress. They expanded with bots like Borrower Bot, Registration Bot, and Document Upload Bot, all integrated with Black Knight Servicing Digital. The Borrower Bot resolved 85% of homeowner queries, reducing call center volume by tens of thousands each month. Homeowners now access self-service for payments, tax forms, and more, with live agent escalation for complex needs.
ServisBOT AI helped Cenlar FSB automate borrower support with a digital assistant. The bot handled common requests like payments, loan... transfers, and tax forms. Cenlar replaced their old live chat with a modern system, putting the AI bot in front. This led to a 75% containment rate, with only one in four queries reaching live agents. Agent productivity increased and borrower satisfaction improved, especially during high-demand periods like tax season.
ServisBOT enabled Cenlar FSB to launch a forbearance chatbot in just 30 days. The bot helped 12% of borrowers resolve... their queries without speaking to an agent. Over 90% of users engaged with the bot via IVR and web. This digital self-service reduced call volumes and improved borrower satisfaction. Cenlar used ServisBOT’s flexible technology to quickly adapt to changing needs during the COVID-19 crisis.
ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled... 140,000 monthly interactions, diverting 60% of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.
Bank of Ireland Payment Acceptance (BOIPA/EVO)
- Financial Services
- Large
Dublin, Ireland
ServisBOT AI helped Bank of Ireland Payment Acceptance (BOIPA/EVO) deploy a troubleshooting chatbot for merchants. The bot deflected 17% of... calls and achieved 70% engagement. Merchants using the bot for bank account changes provided 100% of required documents in the first interaction, compared to 40% via email. The solution doubled productivity versus email and reduced operating costs. The chatbot integrated with BOIPA’s systems and supported secure document handling.
Entertainment Case Studies and Customer Success Stories with ServisBOT
Intouch Games
- Entertainment
- Medium
West Midlands, UK
ServisBOT helped Intouch Games automate 28% of live chat queries in just one month. The AI chatbot integrated with their... in-house live chat system and supported both mobile and desktop users. This reduced the volume of queries reaching human agents, even as new brands and more customers were added. In the first 90 days, 92,000 customers engaged with the bot. Queue times stayed on target despite increased demand.
ServisBOT helped Intouch Games automate 28% of customer service queries using an AI chatbot. The bot integrated with their live... chat system and supported users across seven brands. In the first 90 days, 92,000 customers engaged with the bot, reducing live chat volume instantly. Queue times stayed on target even as new brands launched. Agents could focus on complex issues, improving overall support quality.
CarTrawler
- Information Technology And Services
- Medium
Dublin, Ireland
ServisBOT AI helped CarTrawler automate 20% of customer complaints using a chatbot. The bot fully resolved 20% of inbound queries... and pre-processed another 80% for agent validation. CarTrawler integrated the bot with Salesforce, speeding up refund validation and complaint resolution. 78% of users who clicked the bot engaged with it. The solution reduced manual work and improved customer experience during the COVID-19 pandemic.
CarTrawler
- Information Technology And Services
- Medium
Dublin, Ireland
ServisBOT AI helped CarTrawler automate 20% of inbound customer complaints using a complaint bot. The bot pre-processed 80% of cases,... gathering documents and information before agent review. It supported over 30 partner brands in 5 languages, integrating with Salesforce for seamless data access. 78% of users who clicked the bot engaged with it, improving response times and freeing agents for complex issues. CarTrawler saw faster refund validation and better customer service with this solution.
