Engageware Overview

Engageware transforms customer interactions with its end-to-end engagement platform, leveraging conversational and generative AI. Businesses gain the ability to address customer needs effectively at the first interaction. This platform not only boosts sales but also automates customer service, enhancing overall customer experience. Over 700 companies rely on Engageware to streamline their engagement processes. A standout feature is its AI-driven insights, which allow for personalized customer interactions, leading to increased satisfaction and loyalty. Engageware's innovative approach ensures businesses remain competitive by meeting modern customer expectations efficiently.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Engageware.

Other use cases:

  • Meeting Management
  • Campaign Management
  • Event Management
  • Workflow Management
  • Conversion Management
  • Customer Feedback Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Engageware.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Increase Customer Life Time Value
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Engageware Use-Cases and Business Priorities: Customer Satisfaction Data

Engageware works with different mediums / channels such as Offline. Video. Events etc.

Engageware's features include Personalization, Predictive Scheduling, Alerts: Popups & Notifications, etc. and Engageware support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Engageware analytics capabilities include Analytics, and Custom Reports.

Engageware, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Engageware helps build stronger customer relationships through appointment scheduling software. Customer experiences are enhanced at every interaction.

Engageware Customer wins, Customer success stories, Case studies

What solutions does Engageware provide for Engagement Management?

How efficiently Does Engageware manage your Social Media Analytics?

What benefits does Engageware offer for Collaboration?

Why is Engageware the best choice for Meeting Management?

How does Engageware address your Campaign Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Engageware solved their Conversational Intelligence needs. Cuspera uses 792 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

CEMEX - Construction

Engageware’s AI-powered virtual assistant, Olivia, helped CEMEX automate 45,000 customer queries with a 97% resolution rate. CEMEX used Olivia for omnichannel customer support, real-time order tracki...ng, and multilingual service across six countries. The solution integrated with WhatsApp and CRM systems, streamlining communication and reducing manual workload. Customers now get 24/7 self-service support, improving engagement and response times.

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OnPoint Community Credit Union - Financial Services

Engageware's AI-Enhanced Employee Knowledge Management Platform helped OnPoint Community Credit Union cut employee search effort by 33%. AI-powered search led to 100% employee satisfaction and 71% fi...rst result resolution. Employees now find answers faster, with 75% of searches generating instant AI responses. The solution improved productivity, reduced portal interactions, and made information access seamless for over 1,400 staff. OnPoint saw a 36% increase in total searches and a 51% rise in search refinements.

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OnPoint Community Credit Union - Credit Unions

Engageware helped OnPoint Community Credit Union improve employee productivity. They used AI-powered knowledge management. The solution made it easier for staff to find and use information. This led ...to better service for members. The credit union evolved its operations with smarter tools. The story highlights the impact of AI on daily work.

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Marine Federal Credit Union - Banking

Engageware Employee Knowledge Management helps Marine Federal Credit Union serve nearly 100,000 members across three states. The platform gives staff one place to find policies, procedures, and produ...ct information. Employees can set review dates for content, collect feedback, and use reports to track what information is most used. The solution makes it easy to update, publish, and unpublish content. Staff feel more confident and productive with quick access to accurate information.

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Lake Michigan Federal Credit Union - Banking

Engageware Scheduler helped Lake Michigan Federal Credit Union manage busy branches and long wait times. LMCU needed a better way to handle appointments and reduce lobby congestion. They chose Engage...ware for its easy-to-use, configurable scheduling tools. After launch, members could book appointments online and check in at self-service kiosks. LMCU saw over 2,300 self-scheduled appointments, $2.6 million in new member loan volume, and $15.2 million in total loan volume.

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American 1 Credit Union - Banking

Customer Self-Service from Engageware helped American 1 Credit Union support members during COVID-19 branch closures. The credit union used chatbots, guided tutorials, and contextual FAQs to give mem...bers fast answers online. Members could get help 24/7 through the website and mobile app. This made it easier for members to do banking tasks on their own. The solution also helped staff focus on more complex questions.

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Frequently Asked Questions(FAQ)

for Engageware

What is Engageware used for?

Engageware is a Conversational Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Analytics and Collaboration .

What are the top features of Engageware?

Personalization, Predictive scheduling and Alerts: popups & Notifications are some of the top features of Engageware.

What are Engageware alternatives?

AX Semantics, Airim, Arria NLG Studio and Article Forge are popular alternatives for Engageware.

Where is Engageware located?

Engageware is headquartered at 100 Ames Pond Drive, Tewksbury, MA 01876, US.
lightning

Peers used Engageware for engagement management and social media analytics

Engageware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Engageware

Overall Risk Meter

Low Medium High

Top Failure Risks for Engageware

Engageware, Inc. News

Awards

Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment - Yahoo Finance

Engageware has been recognized as a Major Contender in the Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment for 2025. This recognition highlights Engageware's leadership in AI-driven customer engagement, particularly in regulated industries. The company's platform integrates AI agents, knowledge management, and appointment scheduling to deliver personalized, secure, and compliant customer interactions.

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Product

Engageware Showcases Trusted AI Platform at Money20/20 - MarTech Cube

Engageware showcased its AI-powered customer engagement platform at Money20/20, highlighting its use in regulated industries. The platform, trusted by over 600 enterprises, integrates AI agents, appointment scheduling, and knowledge management to enhance customer engagement and operational efficiency. CEO Dan OMalley emphasized the platform's role in driving AI-driven innovation and building customer loyalty in the financial sector.

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Executive

Engageware Appoints Technology Industry Veteran Dan OMalley as CEO - Engageware

Engageware has appointed Dan OMalley as CEO to lead the expansion of its AI-driven customer engagement platform. OMalley, with over 20 years of experience in financial services and technology, aims to enhance AI innovation and customer support. His leadership is expected to align Engagewares platform with evolving enterprise needs, strengthening its position as a trusted partner.

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Executive

Engageware Appoints Technology Industry Veteran Dan O'Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

Engageware Appoints Technology Industry Veteran Dan O'Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

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Engageware, Inc. Profile

Company Name

Engageware, Inc.

Company Website

https://engageware.com/

HQ Location

100 Ames Pond Drive, Tewksbury, MA 01876, US

Employees

101-250

Social

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Financials

SERIES E