Engageware Overview

Engageware transforms customer interactions with its end-to-end engagement platform, leveraging conversational and generative AI. Businesses gain the ability to address customer needs effectively at the first interaction. This platform not only boosts sales but also automates customer service, enhancing overall customer experience. Over 700 companies rely on Engageware to streamline their engagement processes. A standout feature is its AI-driven insights, which allow for personalized customer interactions, leading to increased satisfaction and loyalty. Engageware's innovative approach ensures businesses remain competitive by meeting modern customer expectations efficiently.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Engageware.

Other use cases:

  • Meeting Management
  • Campaign Management
  • Event Management
  • Workflow Management
  • Conversion Management
  • Customer Feedback Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Engageware.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Increase Customer Life Time Value
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Engageware Use-Cases and Business Priorities: Customer Satisfaction Data

Engageware works with different mediums / channels such as Offline. Video. Events etc.

Engageware's features include Personalization, Predictive Scheduling, Alerts: Popups & Notifications, etc. and Engageware support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Engageware analytics capabilities include Analytics, and Custom Reports.

Engageware, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Engageware helps build stronger customer relationships through appointment scheduling software. Customer experiences are enhanced at every interaction.

Comprehensive Insights on Engageware Use Cases

What benefits does Engageware offer for Engagement Management?

How does Engageware facilitate Social Media Analytics?

How does Engageware facilitate Collaboration?

How does Engageware facilitate Meeting Management?

How can Engageware optimize your Campaign Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Engageware solved their Conversational Intelligence needs. Cuspera uses 792 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Case Studies

Banking

CASE STUDY Regions Bank

Engageware helped Regions Bank improve customer engagement with intelligent online appointment scheduling. The bank wanted to give customers flexible ways to book meetings and avoid long wait times. ...Engageware's solution let customers book appointments online, by phone, or in-branch, and helped employees prepare for each meeting. Since using Engageware, Regions Bank saw a steady 30% increase in appointments booked each year. Customer feedback has been very positive, and both customers and employees find the tool easy to use.

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Banking

CASE STUDY Lake Michigan Federal Credit Union

Engageware Scheduler helped Lake Michigan Federal Credit Union manage busy branches and long wait times. LMCU needed a better way to handle appointments and reduce lobby congestion. They chose Engage...ware for its easy-to-use, configurable scheduling tools. After launch, members could book appointments online and check in at self-service kiosks. LMCU saw over 2,300 self-scheduled appointments, $2.6 million in new member loan volume, and $15.2 million in total loan volume.

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Banking

CASE STUDY Marine Federal Credit Union

Engageware Employee Knowledge Management helps Marine Federal Credit Union serve nearly 100,000 members across three states. The platform gives staff one place to find policies, procedures, and produ...ct information. Employees can set review dates for content, collect feedback, and use reports to track what information is most used. The solution makes it easy to update, publish, and unpublish content. Staff feel more confident and productive with quick access to accurate information.

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Construction

CASE STUDY OnPoint Community Credit Union

Engageware helped OnPoint Community Credit Union improve employee productivity. They used AI-powered knowledge management. The solution made it easier for staff to find and use information. This led ...to better service for members. The credit union evolved its operations with smarter tools. The story highlights the impact of AI on daily work.

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Banking

CASE STUDY Arizona Financial Credit Union

Engageware Employee Knowledge Management helped Arizona Financial Credit Union solve problems with slow and inconsistent access to information. Employees struggled to find answers using the old intra...net, which hurt member service and morale. After switching to Engageware, 96% of employees found information faster and 98% used the new system first for answers. Employee satisfaction rose to 95%. The solution also freed up managers and improved training and productivity.

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Banking

CASE STUDY American 1 Credit Union

Customer Self-Service from Engageware helped American 1 Credit Union support members during COVID-19 branch closures. The credit union used chatbots, guided tutorials, and contextual FAQs to give mem...bers fast answers online. Members could get help 24/7 through the website and mobile app. This made it easier for members to do banking tasks on their own. The solution also helped staff focus on more complex questions.

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Frequently Asked Questions(FAQ)

for Engageware

What is Engageware used for?

Engageware is a Conversational Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Analytics and Collaboration .

What are the top features of Engageware?

Personalization, Predictive scheduling and Alerts: popups & Notifications are some of the top features of Engageware.

What are Engageware alternatives?

AX Semantics, Airim, Arria NLG Studio and Article Forge are popular alternatives for Engageware.

Where is Engageware located?

Engageware is headquartered at 100 Ames Pond Drive, Tewksbury, MA 01876, US.
lightning

Peers used Engageware for engagement management and social media analytics

Engageware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Engageware

Overall Risk Meter

Low Medium High

Top Failure Risks for Engageware

Engageware, Inc. News

Executive

Engageware Appoints Technology Industry Veteran Dan OMalley as CEO - Engageware

Engageware has appointed Dan OMalley as CEO to lead the expansion of its AI-driven customer engagement platform. OMalley, with over 20 years of experience in financial services and technology, aims to enhance AI innovation and customer support. His leadership is expected to align Engagewares platform with evolving enterprise needs, strengthening its position as a trusted partner.

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Executive

Engageware Appoints Technology Industry Veteran Dan O'Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

Engageware Appoints Technology Industry Veteran Dan O'Malley as CEO to Drive Expansion of its AI-Driven Customer Engagement Platform

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Product

Engageware Launches Advanced SMS and WhatsApp Capabilities

Engageware has launched advanced SMS and WhatsApp capabilities to enhance B2B digital communications. These updates enable personalized messaging and strategic campaigns, improving customer engagement and satisfaction. The platform also includes advanced analytics for data-driven campaign performance assessment. Engageware's new features aim to strengthen customer relationships and drive sales conversions.

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Engageware Recognized as a Major Contender in Everest Group Conversational AI ...

Engageware named Major Contender in 2024 PEAK Matrix® for Conversational AI.

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Engageware, Inc. Profile

Company Name

Engageware, Inc.

Company Website

https://engageware.com/

HQ Location

100 Ames Pond Drive, Tewksbury, MA 01876, US

Employees

101-250

Social

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Financials

SERIES E