Engageware Overview

Engageware transforms customer interactions with its end-to-end engagement platform, leveraging conversational and generative AI. Businesses gain the ability to address customer needs effectively at the first interaction. This platform not only boosts sales but also automates customer service, enhancing overall customer experience. Over 700 companies rely on Engageware to streamline their engagement processes. A standout feature is its AI-driven insights, which allow for personalized customer interactions, leading to increased satisfaction and loyalty. Engageware's innovative approach ensures businesses remain competitive by meeting modern customer expectations efficiently.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Engageware.

Other use cases:

  • Meeting Management
  • Campaign Management
  • Event Management
  • Workflow Management
  • Conversion Management
  • Customer Feedback Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Engageware.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Increase Customer Life Time Value
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Engageware Use-Cases and Business Priorities: Customer Satisfaction Data

Engageware works with different mediums / channels such as Offline. Video. Events etc.

Engageware's features include Personalization, Predictive Scheduling, Alerts: Popups & Notifications, etc. and Engageware support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Engageware analytics capabilities include Analytics, and Custom Reports.

Engageware, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Engageware helps build stronger customer relationships through appointment scheduling software. Customer experiences are enhanced at every interaction.

Comprehensive Insights on Engageware Use Cases

How efficiently Does Engageware manage your Engagement Management?

How can Engageware optimize your Social Media Analytics Workflow?

How does Engageware address your Collaboration Challenges?

How does Engageware facilitate Meeting Management?

What Are the key features of Engageware for Campaign Management?

40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Engageware solved their Conversational Intelligence needs. Cuspera uses 792 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Case Studies

Banking

CASE STUDY Regions Bank

Engageware helped Regions Bank improve customer engagement with intelligent online appointment scheduling. The bank wanted to give customers flexible ways to book meetings and avoid long wait times. ...Engageware's solution let customers book appointments online, by phone, or in-branch, and helped employees prepare for each meeting. Since using Engageware, Regions Bank saw a steady 30% increase in appointments booked each year. Customer feedback has been very positive, and both customers and employees find the tool easy to use.

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Banking

CASE STUDY Lake Michigan Federal Credit Union

Engageware Scheduler helped Lake Michigan Federal Credit Union manage busy branches and long wait times. LMCU needed a better way to handle appointments and reduce lobby congestion. They chose Engage...ware for its easy-to-use, configurable scheduling tools. After launch, members could book appointments online and check in at self-service kiosks. LMCU saw over 2,300 self-scheduled appointments, $2.6 million in new member loan volume, and $15.2 million in total loan volume.

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Banking

CASE STUDY Jefferson Financial Federal Credit Union

Jefferson Financial Federal Credit Union used Engageware’s Employee Knowledge Management to improve procedure management for their frontline staff. They moved from SharePoint, which was hard to manag...e and navigate, to Engageware’s platform. The new solution let staff find up-to-date procedures easily and helped keep documents organized. Jefferson Financial launched the new system in just 60 days. Features like review cycles and usage reports made managing policies and training easier.

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Banking

CASE STUDY Arizona Financial Credit Union

Engageware Employee Knowledge Management helped Arizona Financial Credit Union solve problems with slow and inconsistent access to information. Employees struggled to find answers using the old intra...net, which hurt member service and morale. After switching to Engageware, 96% of employees found information faster and 98% used the new system first for answers. Employee satisfaction rose to 95%. The solution also freed up managers and improved training and productivity.

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Construction

CASE STUDY Sharonview Federal Credit Union

Engageware helped Sharonview Federal Credit Union solve the problem of employees struggling to find policy and procedure information. The credit union used Engageware to centralize and make all key d...ocuments searchable. Employees now use a single source of truth, which reduced exception reports and increased accountability. Engageware answers 1,000 questions per day, improving efficiency and consistency. Staff feel ownership and are happy with the results.

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Banking

CASE STUDY American 1 Credit Union

Customer Self-Service from Engageware helped American 1 Credit Union support members during COVID-19 branch closures. The credit union used chatbots, guided tutorials, and contextual FAQs to give mem...bers fast answers online. Members could get help 24/7 through the website and mobile app. This made it easier for members to do banking tasks on their own. The solution also helped staff focus on more complex questions.

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Frequently Asked Questions(FAQ)

for Engageware

What is Engageware used for?

Engageware is a Conversational Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Analytics and Collaboration .

What are the top features of Engageware?

Personalization, Predictive scheduling and Alerts: popups & Notifications are some of the top features of Engageware.

What are Engageware alternatives?

AX Semantics, Airim, Arria NLG Studio and Article Forge are popular alternatives for Engageware.

Where is Engageware located?

Engageware is headquartered at 100 Ames Pond Drive, Tewksbury, MA 01876, US.
lightning

Peers used Engageware for engagement management and social media analytics

Engageware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)

Software Failure Risk Guidance

?

for Engageware

Overall Risk Meter

Low Medium High

Top Failure Risks for Engageware

Engageware, Inc. News

Engageware Recognized as a Major Contender in Everest Group Conversational AI ...

Engageware named Major Contender in 2024 PEAK Matrix® for Conversational AI.

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Awards

Engageware Recognized as a Major Contender in Everest Group Conversational AI Products PEAK Matrix 2024 - Business Wire

Engageware has been recognized as a major contender in the Everest Group's 2024 PEAK Matrix for conversational AI products.

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Knowledge Management: Streamlining Employee Efficiency

As financial institutions grapple with the increasing demands for immediate and accurate customer service, the need for intuitive Customer Service Knowledge Management Systems (CS-KMS) becomes ever more crucial. Gartner reports a growing imperative for leaders in operational roles to adopt enterprise service management programs, with expected growth in adoption from 10% today to 40% by […]

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Driving Operational Efficiency: AI for Customer Service

Customer service professionals have faced escalating challenges, navigating shifting budgets and rising customer expectations in recent years. This constant push to achieve more with less calls for a strategic response. According to over 300 financial leaders consulted in recent research, Artificial Intelligence (AI) is expected to be leveraged for customer service, reshaping how the financial […]

The post Driving Operational Efficiency: AI for Customer Service appeared first on Engageware.

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Engageware, Inc. Profile

Company Name

Engageware, Inc.

Company Website

https://engageware.com/

HQ Location

100 Ames Pond Drive, Tewksbury, MA 01876, US

Employees

101-250

Social

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Financials

SERIES E