Engageware - Conversational Intelligence: Use Cases, Capabilities & Competitors

Engageware's Employee Knowledge Management helped United Heritage Credit Union cut internal search time from 13 seconds to 1 second. Over eight months, employees performed 91,247 searches, saving 304... hours and 10 months of manual training time. The platform improved onboarding, collaboration, and member service across branches and contact centers. United Heritage saw faster access to information, streamlined training, and a more efficient knowledge management program.
Show More..

Engageware's AI-driven virtual assistant, Sofia, helped Banco Comafi achieve 100,000 monthly conversations and a 98% resolution rate. The bank integrated Sofia with WhatsApp, enabling 34 banking tran...sactions and full self-management for customers. Studio, Engageware's low-code tool, allowed custom integrations and automation, including cardless ATM withdrawals. In 2023, Banco Comafi sent 1.5 million WhatsApp messages with Engage, achieving a 93% ROI in two months. Sofia became the main customer service channel, reducing calls and emails while boosting digital engagement.
Show More..

Engageware’s Employee Knowledge Management helped Institution for Savings answer 500 to 1,000 employee questions daily. The bank improved training procedures and made it easier to update vital docume...nts. Employees now get instant, accurate answers, reducing calls and emails. Onboarding is faster, and subject matter experts can update information quickly. The solution boosted internal efficiency and productivity for this large mutual bank.
Show More..

Engageware Customer Self-Service helped Staley Credit Union deliver 24/7 digital support to members. The solution was implemented in less than 30 days, faster than expected. Engageware provided ready...-to-use content, making setup easy for the team. Staley Credit Union praised the seamless process and responsive service. The product improved member experience and met all promises made by Engageware.
Show More..

Engageware Appointment Scheduling helped Lake Michigan Credit Union handle busy branches and long waits. LMCU used Engageware to let members book over 2,300 appointments themselves. This led to $2.6 ...million in new member loan volume and $15.2 million in total loan volume. Staff managed appointments better, reduced wait times, and improved member satisfaction. Centralized scheduling broke down silos and made service faster and easier.
Show More..

Engageware's Virtual Assistant helped Pensiones Banorte boost WhatsApp sessions by 300% and automate 100% of credit applications. The bank now handles 43% of monthly services through the virtual assi...stant, achieving an 80% customer satisfaction rate. Retirees can manage pensions and apply for credits easily via WhatsApp. Voice authentication ensures secure, personalized service. These changes led to a 46% rise in digital interactions and a 20% increase in call-to-action activations.
Show More..