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Engageware Product Overview

Engageware transforms customer interactions with its end-to-end engagement platform, leveraging conversational and generative AI. Businesses gain the ability to address customer needs effectively at the first interaction. This platform not only boosts sales but also automates customer service, enhancing overall customer experience. Over 700 companies rely on Engageware to streamline their engagement processes. A standout feature is its AI-driven insights, which allow for personalized customer interactions, leading to increased satisfaction and loyalty. Engageware's innovative approach ensures businesses remain competitive by meeting modern customer expectations efficiently.

How satisfied the customers are with Engageware use-cases

Engageware Customer Insights, Testimonials and Case Studies

What Are the key features of Engageware for Engagement Management?

What makes Engageware ideal for Social Media Analytics?

How can Engageware optimize your Collaboration Workflow?

How can Engageware optimize your Meeting Management Workflow?

How efficiently Does Engageware manage your Campaign Management?

What is Engageware used for?

Engageware is a Conversational Intelligence Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Analytics and Collaboration .

What are the top features of Engageware?

Personalization, Predictive scheduling and Alerts: popups & Notifications are some of the top features of Engageware.

What are Engageware alternatives?

AX Semantics, Arria NLG Studio, Article Forge and SmartBots are popular alternatives for Engageware.

Where is Engageware located?

Engageware is headquartered at 100 Ames Pond Drive, Tewksbury, MA 01876, US.

11 buyers and buying teams have used Cuspera to assess how well Engageware solved their Conversational Intelligence needs. Cuspera uses 792 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

NetUno

Engageware helped NetUno improve customer service. NetUno used Engageware to automate support and sales. The solution delivered a 90% resolution rate. NetUno also cut call center volume by half. This... made customer support faster and more efficient.

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CEMEX - Construction

Engageware helped CEMEX automate customer service in six countries. CEMEX used Engageware's platform to handle customer interactions. The solution achieved a 97% resolution rate. This improved effici...ency and customer satisfaction. CEMEX is a leading global building materials company.

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Logix Federal Credit Union - Banking

Engageware's Banking By Appointment helped Logix Federal Credit Union improve member service and increase business. Logix replaced a manual appointment system with Engageware's automated, Outlook-int...egrated solution. Members now see real-time availability and get instant confirmations. Staff can plan better, and appointment scheduling is easier. Logix now handles over 5,600 appointments per month, serving 150,000 members at 15 branches. The system lowered costs and helped Logix open more new accounts and loans.

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Bank of Oak Ridge - Banking

Engageware's Customer Self-Service helped Bank of Oak Ridge reduce call center overload. The bank faced high call volumes and employee stress from routine questions. With Engageware, customers found ...answers online and after hours. Daily call volume dropped by over 20%. Account maintenance backlog fell by more than 66%. Technology-related questions decreased by 64%, letting staff focus on key tasks and client relationships.

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3 Rivers Federal Credit Union - Credit Unions

Engageware helped 3 Rivers Federal Credit Union improve member engagement. The credit union used Engageware's appointment scheduling system. The system works with their digital platforms. This made s...cheduling easy and seamless for members. The solution aimed to drive member value and growth.

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Arizona Financial Credit Union - Banking

Engageware Employee Knowledge Management helped Arizona Financial Credit Union solve problems with slow and inconsistent access to information. Employees struggled to find answers using the old intra...net, which hurt member service and morale. After switching to Engageware, 96% of employees found information faster and 98% used the new system first for answers. Employee satisfaction rose to 95%. The solution also freed up managers and improved training and productivity.

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lightning

Peers used Engageware for engagement management and social media analytics

Engageware Competitors

Engageware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (53)
Analytics

4.51/5 ★

Read Reviews (91)
Custom Reports

4.49/5 ★

Read Reviews (69)

Engageware Integrations

Engageware integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (43)
Data Export

4.25/5 ★

Read Reviews (12)

Glia Vedio

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Glia AI Management

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Glia SMS Gateway

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Glia Voice

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Engageware

Overall Risk Meter

Low Medium High

Top Failure Risks for Engageware

Engageware, Inc. News

Product
 

Engageware To Showcase Regulated Industries Most Used AI-Powered Customer Engagement Platform at Bank Directors 2026 Acquire or Be Acquired (AOBA) Conference - Yahoo Finance

Engageware will showcase its AI-powered customer engagement platform at the 2026 AOBA Conference. Trusted by top banks and telecom providers, the platform integrates AI automation, appointment scheduling, and knowledge management to enhance customer journeys. Recent advancements include smarter AI architecture, enterprise scheduling, and real-time oversight, aimed at improving efficiency and compliance in financial services.

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Awards
 

Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment - Yahoo Finance

Engageware has been recognized as a Major Contender in the Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment for 2025. This recognition highlights Engageware's leadership in AI-driven customer engagement, particularly in regulated industries. The company's platform integrates AI agents, knowledge management, and appointment scheduling to deliver personalized, secure, and compliant customer interactions.

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Product
 

Engageware Showcases Trusted AI Platform at Money20/20 - MarTech Cube

Engageware showcased its AI-powered customer engagement platform at Money20/20, highlighting its use in regulated industries. The platform, trusted by over 600 enterprises, integrates AI agents, appointment scheduling, and knowledge management to enhance customer engagement and operational efficiency. CEO Dan OMalley emphasized the platform's role in driving AI-driven innovation and building customer loyalty in the financial sector.

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Executive
 

Engageware Appoints Technology Industry Veteran Dan OMalley as CEO - Engageware

Engageware has appointed Dan OMalley as CEO to lead the expansion of its AI-driven customer engagement platform. OMalley, with over 20 years of experience in financial services and technology, aims to enhance AI innovation and customer support. His leadership is expected to align Engagewares platform with evolving enterprise needs, strengthening its position as a trusted partner.

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Engageware, Inc. Profile

Company Name

Engageware, Inc.

Company Website

https://engageware.com/

HQ Location

100 Ames Pond Drive, Tewksbury, MA 01876, US

Employees

101-250

Social

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Financials

SERIES E