Glia Vedio Overview

Glia enables rich media interactions, including video chat, to foster deeper relationships between customers and companies. Face-to-face communication is facilitated for enhanced engagement.

This is a summary of the comprehensive capabilities and benefits of Glia Vedio based on over 14 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Glia Vedio, belong to a category of solutions that help Video Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Glia Vedio is right for your needs? Our Cuspera AI engine can evaluate how Glia Vedio fits your specific business needs, industry, and context. Get your personalized assessment report today.

Glia Vedio supports business activities such as:

  • Engaging And Following Up
  • Measuring Customer Satisfaction
  • Generation Of New Leads
  • Conversion Management
  • Communication Management

Glia Vedio can help you with many business goals, such as Enhance Customer Relationships.

Glia Vedio Reviews

11 buyers and buying teams have used Cuspera to assess how well Glia Vedio solved their Video Platform needs. Cuspera uses 14 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Video Platform needs.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using Glia Vedio.

Other priorities:

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Use Cases

Peers recommend Engaging And Following Up , Measuring Customer Satisfaction , Generation Of New Leads , as the business use cases that they have been most satisfied while using Glia Vedio.

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Customer Stories

Celina Insurance Group - Insurance

Glia Digital Customer Service helped Celina Insurance Group replace their old chat system. Agents now use chat, OnScreen Voice, video, screen sharing, and cobrowsing to connect with Celina teams. The... new system lets agents reach underwriting, tech support, accounting, and management easily. Agent satisfaction reached 4.93 out of 5 for all Glia interactions. Support experience scored 10 out of 10. Celina saw fast implementation and improved agent loyalty.

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Azura Credit Union - Credit Unions

Glia Digital and Glia Voice helped Azura Credit Union modernize its member service. The credit union faced outdated technology, no call center solution, and manual processes. Glia enabled chat, video..., audio, and advanced call routing. Azura saw a 92% average monthly service level, a 54% increase in digital interactions, and a 50% reduction in phone wait times. Agent efficiency improved with a 38% multi-engage rate.

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Columbia Credit Union - Banking

Glia Digital and Glia Voice helped Columbia Credit Union reach a 92% first call resolution rate. The credit union unified member interactions and improved agent efficiency. Glia’s reporting tools gav...e leadership real-time visibility into contact center performance. The Glia Virtual Assistant "River" enabled 24/7 service and reduced on-hold wait times by 30%. During a full-day phone outage, they maintained a 91% answer rate using digital channels.

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Busey Bank - Banking

Glia Voice AI helped Busey Bank add 30,000 customers after a $7B merger with no extra hiring. The bank automated 61% of calls and cut agent wrap-up time by 50%. Two frontline staff moved to strategic... roles. Glia Virtual Assistants and AI tools improved service and efficiency. Busey supported 14 branches with overflow from the main call center.

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Service 1st Federal Credit Union - Banking

Glia Voice and Phone GVA helped Service 1st Federal Credit Union modernize its call center. The credit union replaced its old IVR with an AI-powered virtual assistant. Members now get 24/7 self-servi...ce and faster help. The solution cut call abandonment by 95% and wait times by 71%. Agents handle 29% fewer calls, saving 69 hours per week.

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AmeriCU Credit Union - Banking - Large

Glia Digital helped AmeriCU Credit Union boost self-service usage by 23% and triple digital interactions. The platform enabled digital chat, OnScreen voice, and AI-powered virtual assistant, reducing... average handle time by a third. AmeriCU achieved a 4.75/5 CSAT and a 66 NPS. Employees gained remote work options and improved efficiency, while members enjoyed faster, more personal service.

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Based on peer insights

Cuspera recommends Glia Vedio for

Use Cases Engaging And Following Up , Measuring Customer Satisfaction , Generation Of New Leads
Business Priority Enhance Customer Relationships

IT and Other Capabilities

for Glia Vedio

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.31/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.31/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

2.93/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
CAPABILITIES (OTHER) RATINGS AND REVIEWS

Software Failure Risk Guidance

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for Glia Vedio

Top Failure Risks for Glia Vedio

Vendor Profile Details

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES D