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Latest Product Updates and Feature Enhancements on Engageware
Engageware Showcases Trusted AI Platform at Money20/20 - MarTech Cube
Engageware showcased its AI-powered customer engagement platform at Money20/20, highlighting its use in regulated industries. The platform, trusted by over 600 enterprises, integrates AI agents, appo...intment scheduling, and knowledge management to enhance customer engagement and operational efficiency. CEO Dan OMalley emphasized the platform's role in driving AI-driven innovation and building customer loyalty in the financial sector.
Engageware Launches Advanced SMS and WhatsApp Capabilities
Engageware has launched advanced SMS and WhatsApp capabilities to enhance B2B digital communications. These updates enable personalized messaging and strategic campaigns, improving customer engagemen...t and satisfaction. The platform also includes advanced analytics for data-driven campaign performance assessment. Engageware's new features aim to strengthen customer relationships and drive sales conversions.
Leadership and Executive Team Updates at Engageware
Engageware Appoints Technology Industry Veteran Dan OMalley as CEO - Engageware
Engageware has appointed Dan OMalley as CEO to lead the expansion of its AI-driven customer engagement platform. OMalley, with over 20 years of experience in financial services and technology, aims t...o enhance AI innovation and customer support. His leadership is expected to align Engagewares platform with evolving enterprise needs, strengthening its position as a trusted partner.
Awards, Recognitions, and Industry Achievements of Engageware
Everest Group Again Recognizes Engageware as Major Contender in Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment - Yahoo Finance
Engageware has been recognized as a Major Contender in the Everest Group's Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix Assessment for 2025. This recog...nition highlights Engageware's leadership in AI-driven customer engagement, particularly in regulated industries. The company's platform integrates AI agents, knowledge management, and appointment scheduling to deliver personalized, secure, and compliant customer interactions.
