Glia Voice Overview

Glia enables companies to integrate traditional calls with Digital Customer Service. OnScreen Voice can be used directly in browsers and mobile apps.

Use Cases

Customers recommend Engagement Management, Onboarding, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Glia Voice.

Other use cases:

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Glia Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Glia Voice works with different mediums / channels such as Mobile. Phone Calls. Mobile App etc.

Peer review evidence (same sources as the product rating summary)

"...Sarah Pair traditional inbound calls with digital customer service or engage directly through online VoIP in browsers and mobile apps. ..." Voice
"...As offline callers learn your online platform they won t need to call in the future...." Voice
"...Glia has partnered with AWS Connect to provide a robust visual IVR builder that can enable your company to quickly create and publish IVR..." Voice

Glia Voice Customer wins, Customer success stories, Case studies

How can Glia Voice enhance your Engagement Management process?

 

NewtekOne - Financial Services - Medium

Glia Voice Goes Live Across NewtekOne’s 24/7/365 Client Support Model, Creating the Foundation for Real-Time AI Coaching, Client Intelligence and Agentic AI

New York, USA

NewtekOne has implemented Glia Voice across its 24/7/365 client support model. This integration aims to enhance real-time AI coaching, client intelligence, and agentic AI capabilities, improving cust...omer engagement and support efficiency.

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NewtekOne - Financial Services - Large

NewtekOne Expands AI-Powered Client Support Platform with Glia

Boca Raton, USA

NewtekOne has expanded its client service platform by deploying Glia's AI technology, enhancing its 24/7 support model. The integration includes Glia Voice for unified communication across channels a...nd introduces AI capabilities like real-time coaching and sentiment analysis. This deployment aims to improve client interactions and operational efficiency in NewtekOne's financial services.

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NewtekOne - Financial Services - Medium

NewtekOne Expands Client Service Platform With Glia

New York, USA

NewtekOne expands its client service platform by integrating Glia's technology, enhancing customer engagement capabilities.

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WyHy Federal Credit Union - Banking - Small

Cheyenne, USA

Glia helped WyHy Federal Credit Union unify its call center, digital, SMS, and virtual assistant systems. WyHy saw a 12% increase in member interactions and a 10% improvement in service levels. The c...redit union achieved these results without adding new staff. Abandonment rates dropped by 5% after implementing Glia's call back feature. WyHy now delivers faster, more efficient support and improved member experiences.

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Unitus Community Credit Union - Banking - Medium

Portland, USA

Unitus Community Credit Union used Glia to better serve the Hispanic community in Oregon. They launched a Spanish-language virtual assistant and expanded chat, audio, and video support in Spanish. Th...is led to a 428% increase in Spanish chats and an 87% containment rate for the virtual assistant. The average handle time was 2.21 minutes, and the abandonment rate dropped by 8.75%. These changes made banking more accessible and helped more members get financial support quickly.

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State Compensation Insurance Fund (State Fund) - Insurance - Large

San Francisco, USA

State Fund used Glia's digital customer service platform to improve its workers’ compensation application process. The company reduced its online application from 88 to 25 questions, cutting quote ti...mes from three days to minutes. Glia’s Chat, CoBrowsing, and OnScreen Voice features helped double online policy conversions and nearly eliminate abandonment rates. Customer satisfaction reached 4.8 out of 5 for Glia engagements. The solution also reduced policy corrections and error-related pricing adjustments.

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Glia Voice Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.50/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.50/5 ★

Read Reviews (4)

Glia Voice Integrations

Glia Voice integrates with a wide range of software applications through its robust data import and export capabilities.

boost.ai

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Unqork

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Engageware

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tethr

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Glia Voice

Top Failure Risks for Glia Voice

Glia Technologies, Inc News

Product

Glia launches 25 AI agents for customer service

Glia has launched 25 AI agents designed to enhance customer service capabilities. These AI agents aim to improve customer engagement by automating and streamlining customer interactions.

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Product

Glia Unveils Precision AI Response Modes to Secure Agentic Banking Experiences | Glia®

Glia has introduced Precision AI Response Modes, enhancing its platform to secure agentic banking experiences. This update aims to improve customer interactions by leveraging AI technology, particularly for community banks and credit unions.

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Product

Glia Unveils Precision AI Response Modes to Secure Agentic Banking ...

Glia has introduced Precision AI Response Modes to enhance agentic banking experiences, focusing on AI-driven customer engagement and seamless integration with banking platforms.

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Product

Glia Launches Banking's First Precision AI Response Modes ...

Glia introduced three new response modes for its Glia Banker AI platform, enhancing flexibility and control for over 700 financial institutions. The modes—Strict, Rephrase, and Compose—allow banks to tailor AI interactions based on risk profiles, ensuring compliance and personalized service. This innovation aims to help community and regional banks compete with larger institutions by optimizing AI deployment.

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Glia Technologies, Inc Profile

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

Social

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Financials

SERIES D