boost.ai Overview

Boost.ai's conversational AI platform enhances self-service capabilities for enterprises, significantly improving customer satisfaction. Businesses leverage this platform to deliver seamless self-service experiences across various channels, ensuring quick returns on investment. The platform's use of generative AI allows for hyper-personalized customer interactions, tailoring responses to individual needs and preferences. This technology is particularly beneficial for industries seeking to elevate customer engagement and streamline support processes. By integrating Boost.ai into their operations, companies can transform their customer service approach, leading to improved client retention and loyalty. A notable fact is the platform's proven track record in enhancing customer satisfaction, making it a reliable choice for businesses aiming to optimize their service delivery.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Advertisement, as the business use cases that they have been most satisfied with while using boost.ai.

Other use cases:

  • Conversion Management
  • Lead Analytics
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using boost.ai.

Other priorities:

  • Improve Stakeholder Relations
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boost.ai Use-Cases and Business Priorities: Customer Satisfaction Data

boost.ai works with different mediums / channels such as Support Groups. and Social Media.

Reviews

"...With tireless dedication to machine learning, they have developed the world s most complete software for building, implementing and operating digital advisors powered by their market-leading conversational AI...." Peer review

Boostai enhances self-service and customer satisfaction with its comprehensive conversational AI platform. Enterprises can achieve new heights through this end-to-end solution.

Comprehensive Insights on boost.ai Use Cases

How can boost.ai enhance your Engagement Management process?

Case Studies

Banking

CASE STUDY SpareBank 1 Østlandet

Boost.ai's conversational AI platform helped SpareBank 1 Østlandet automate 28% of all customer inquiries. Their AI Agent, Ida, became the bank’s second-largest service channel, handling over 2.3 mil...lion conversations. Since December 2024, 10% of conversations used generative AI, showing fast adoption in a regulated banking environment. The solution reduced costs and pressure on human advisors. The bank worked closely with boost.ai to ensure compliance and safety, setting a new standard for AI in banking.

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Banking

CASE STUDY Michigan State University Federal Credit Union (MSUFCU)

Boost.ai's conversational AI platform helped Michigan State University Federal Credit Union launch Fran, an AI agent. Fran handles over 20,000 requests per month and manages 75% of member conversatio...ns. The AI agent achieves a 98% resolution rate and covers more than 4,000 topics. Fran does the work of about 55 full-time employees. MSUFCU built a dedicated AI team to keep improving Fran and enhance member support.

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Telecommunications

CASE STUDY A1 Slovenia

A1 Slovenia wanted to improve customer service and meet high customer expectations. Their old chatbot was not flexible and often lost context, causing customer drop-off. They worked with boost.ai to ...launch Lumi, an AI agent using generative AI. Lumi now handles over half of all customer interactions. A1 saw a 103-point increase in Net Promoter Score for customers using Lumi. Queries with generative AI are 70% less likely to need human help.

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Banking

CASE STUDY Íslandsbanki

Boost.ai helped Íslandsbanki launch the Fróði virtual agent. The bank wanted to make banking more digital and reduce branch visits. Fróði automated 50% of all online chat traffic in just 6 months. 97...% of conversations were resolved successfully. 85-90% of customer feedback was positive. The chatbot was easy to implement and worked well in Icelandic.

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Banking

CASE STUDY DNB

Boost.ai helped DNB, Scandinavia’s biggest bank, automate customer service with an AI chatbot called Aino. DNB needed to handle high chat volumes and free staff from repetitive work. In just six mont...hs, Aino automated over 50% of all online chat interactions and 20% of total customer service traffic. The virtual agent covered 2,500 topics from day one and handled 10,000+ daily automated interactions. Customer satisfaction scores reached a high of 68% in Q3 2020.

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Banking

CASE STUDY Íslandsbanki

Íslandsbanki used boost.ai's platform to automate 50% of online traffic in 6 months. The AI mastered Icelandic in days. 85-90% of customers had a positive experience. They liked getting information w...ithout visiting a branch.

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boost.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Analytics

4.53/5 ★

Read Reviews (9)
Custom Reports

3.17/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Analytics

4.53/5 ★

Read Reviews (9)
Custom Reports

3.17/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for boost.ai

Top Failure Risks for boost.ai

Boost AI AS News

Customer

Jack Henry Selects boost.ai to Deliver AI Agents Across Banking Network - PR Newswire

Jack Henry has chosen boost.ai to deploy conversational AI agents across its banking network. This partnership will enable Jack Henrys financial institution clients to automate customer service and support functions using boost.ais enterprise-grade conversational AI platform. The integration aims to enhance digital banking experiences, streamline operations, and improve response times for banks and credit unions leveraging Jack Henrys technology ecosystem.

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Product

Test Studio by boost . ai : Confidently Deploy Enterprise AI Agents with Automated Testing

Test Studio by boost.ai allows enterprises to deploy AI agents with automated testing, enhancing confidence in their AI solutions.

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Product

boost . ai Enterprise GenAI Now Available on Genesys AppFoundry

boost.ai's Enterprise GenAI is now available on the Genesys AppFoundry, indicating a new product integration.

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Strategic Income Solutions Partners with boost . ai : Tapping the Power of AI to Grow Member Engagement

Strategic Income Solutions partners with boost.ai to enhance member engagement using AI technology.

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Boost AI AS Profile

Company Name

Boost AI AS

Company Website

https://www.boost.ai/

HQ Location

Sandnes, Rogaland

Employees

11-50

Social

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Financials

SERIES A