Puzzel Overview

Puzzel transforms customer interactions with its AI-driven Customer Experience platform, tailored for businesses seeking excellence across communication channels. As a prominent player in the European market, Puzzel empowers organizations to enhance their customer engagement strategies. The platform integrates seamlessly into existing systems, ensuring connected and scalable customer interactions. Puzzel’s focus on AI technology addresses common challenges in contact centers, enabling businesses to overcome barriers to AI adoption efficiently. This positions Puzzel as a strategic choice for companies aiming to refine their customer service operations and achieve a competitive edge in the help desk domain.

Use Cases

Customers recommend Engagement Management, Contact List Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Puzzel.

Other use cases:

  • Lead Engagement
  • Workflow Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Puzzel.

Other priorities:

  • Increase Sales & Revenue
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Puzzel Use-Cases and Business Priorities: Customer Satisfaction Data

Puzzel works with different mediums / channels such as Social Media. Games. and Phone Calls.

Puzzel's features include Templates. and Puzzel support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Puzzel analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers...." Peer review from Logicalware

Puzzel, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.

Popular Business Setting

for Puzzel

Top Industries

  • Insurance

Popular in

  • Small Business

Puzzel is popular in Insurance, and is widely used by Small Business,

Comprehensive Insights on Puzzel Use Cases

How can Puzzel enhance your Engagement Management process?

How does Puzzel address your Contact List Management Challenges?

How efficiently Does Puzzel manage your Workflow Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Puzzel solved their Help Desk needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

CASE STUDY Nordic Leisure Travel Group

Puzzel's cloud-based contact centre helped Nordic Leisure Travel Group modernize customer service. The company unified support across countries and added an AI Chat Agent. Average handling time dropp...ed by 22%, from 11.5 to 9 minutes. Customer satisfaction rose to an NPS of 57. Efficiency improved by 33% with the new chatbot. The solution made staffing and customer journeys easier to manage.

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Banking

CASE STUDY The National Residential Landlords Association (NRLA)

Puzzel helped the National Residential Landlords Association (NRLA) move to a unified, cloud-based contact centre. NRLA faced slow response times and poor integration with their old system. With Puzz...el, they now offer omnichannel support and better agent tools. Email response times improved by 86%, dropping from 35 hours to 5 hours. Call wait times fell by 35%, and they reduced full-time staff by 3.5. Member satisfaction and productivity increased.

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Real Estate

CASE STUDY Victoriahem

Puzzel Conversational Intelligence helped Victoriahem improve customer service for thousands of tenants in 33 cities. The company used AI-driven insights to make conversations more empathetic and cle...ar. Agents focused on welcoming introductions, empathy, and positive language. Victoriahem saw a 20% increase in customer satisfaction. Agents felt more confident and handled calls better.

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Telecommunications

CASE STUDY Telmore

Puzzel Conversational Intelligence helped Telmore, a Danish telecom provider, automate call tagging for its 80 customer service agents. Manual tagging took over 400 hours each month and was inconsist...ent. With AI-driven automation, Telmore now saves 400 hours monthly. Agents spend more time helping customers and less on repetitive tasks. The solution improved call quality and customer experience.

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Consumer Goods

CASE STUDY Lyreco

Puzzel Conversational Intelligence helped Lyreco cut call volumes by 12% and call duration by 15%. Lyreco used AI-driven insights to track sales inquiries and spot trends. The solution showed that 24...% of calls were about orders, 19% about self-service, and 19% about delivery. Lyreco improved knowledge sharing and made it easier for sales teams to get answers. This led to fewer repeat calls and faster responses for customers.

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Transportation/Trucking/Railroad

CASE STUDY Rejsekort

Puzzel Conversational Intelligence helps Rejsekort, Denmark’s national electronic ticketing system, improve customer communication and reduce call volumes. Rejsekort used AI to analyze customer inter...actions and refine external messages. After sending a notice to 214,000 pensioners, only 0.6% of calls referenced the message, showing clear communication. The solution led to a 12% reduction in calls and a 15% decrease in call duration. This lets agents focus on complex needs and improves customer experience.

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Puzzel Case Management x OpenAI

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Peers used Puzzel for engagement management and contact list management

Puzzel Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.85/5 ★

Read Reviews (30)
Analytics

4.49/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.85/5 ★

Read Reviews (30)
Analytics

4.49/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Puzzel

Top Failure Risks for Puzzel

Enreach. Profile

Company Name

Enreach.

Company Website

https://www.puzzel.com/

HQ Location

45 Vicar Street, Falkirk, Scotland FK1 1, GB

Employees

1-10

Social

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Financials

SEED