Puzzel: Use Cases, Capabilities & Competitors

Puzzel helped Språkservice, Sweden's largest interpreting and translation agency, improve efficiency and customer satisfaction. Språkservice managed 2,500 assignments and 500 calls daily but needed b...etter service levels. By integrating Puzzel's cloud contact center, they automated email handling and halved email processing time. The solution reduced the need for customer service staff by 60%, cutting costs while maintaining quality. Faster response times and flexible integrations let Språkservice focus on complex tasks and deliver high-quality language services.
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SkiStar used Puzzel's contact center platform to improve customer service. They replaced several separate systems with one unified solution. This made it easier for staff to handle customer cases in ...real time. The new system gave a clear overview and made follow-up simpler. SkiStar saw better productivity and higher service quality for their guests.
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Puzzel helped Nordic Leisure Travel Group move from old systems to a cloud-based contact center. The new platform reduced average handling time by 22%, from 11.5 to 9 minutes. Customer satisfaction r...eached a record Net Promoter Score of 57. A chatbot now handles more routine requests, boosting productivity by 33%. The solution made customer service faster, simpler, and more effective across multiple countries.
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Fjordkraft used Puzzel's cloud-based contact center and workforce management tools to improve customer service. They reduced average phone wait times from 3 minutes 32 seconds to just 58 seconds. Cus...tomer satisfaction rose to 92.4, up from 90.7 the previous year. The company also saw a 43% drop in contact center traffic. Puzzel helped Fjordkraft deliver fast, reliable support across phone, chat, email, and social media.
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Puzzel helped ESS Group – Ellery Beach House improve customer support and guest experience. The hotel needed a platform to manage communication across email, SMS, and phone. Puzzel enabled central cu...stomer service with rules to route requests to the right staff. Staff can now assign cases easily and keep high service levels. Efficiency and customer satisfaction increased significantly after using Puzzel.
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Andel Energi faced a surge in customer inquiries during the energy crisis. They chose Puzzel's cloud-based platform to unify customer service functions. The solution made daily tasks easier for agent...s and improved data insight. Customer satisfaction increased significantly after implementation. The platform's flexibility and ease of use were key benefits. Puzzel's support team received high praise for responsiveness.
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