Lumoa Overview
Here’s the scoop on Lumoa! We've gathered over 483 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Lumoa is right for your needs? Our Cuspera AI engine can evaluate how Lumoa fits your specific business needs, industry, and context. Get your personalized assessment report today.
Lumoa supports business activities such as:
- Customer Feedback Management
- Workflow Management
- Engagement Management
- Helpdesk Management
- Call Transcription
Lumoa can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Improve Efficiency, and Increase Sales & Revenue. It can help manage these activities if you use Promotions Website Phone Calls etc. for these needs. As a solution, Lumoa's capabilities include Dashboard, Feedback Surveys, Voice Transcription, etc.
Lumoa Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. ..." The Platform Lumoa
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Lumoa solved their business needs. Cuspera uses 483 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Lumoa.
Use Cases
Peers recommend Customer Feedback Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using Lumoa.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Promotions |
4.96/5 ★ |
"...Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. ..." The Platform Lumoa |
| measuring net promoter score |
4.94/5 ★ |
"...A study by Lumoa revealed that CX influencers prefer and recommend NPS to their colleagues...." What is a Good Net Promoter Score (NPS)? |
| measuring customer satisfaction |
4.66/5 ★ |
"...Text Analysis Understand the why behind NPS, CSAT, and other metrics...." The Platform Lumoa |
| Workflow Management |
4.32/5 ★ |
"...AI-powered NPS-driver analytics can be easily Integrated into your workflow. ..." Product Overview Lumoa |
| Engagement Management with Website |
4.56/5 ★ |
"...Learn more about our GDPR-compliant online solution for collecting, analyzing and engaging with customer feedback in more than 60 languages. ..." Product: Enterprise Lumoa |
| engaging and following up |
4.45/5 ★ |
"...Learn more about our GDPR-compliant online solution for collecting, analyzing and engaging with customer feedback in more than 60 languages. ..." Product: Growth Lumoa |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Promotions |
4.96/5 ★ |
"...Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. ..." The Platform Lumoa |
|
| measuring net promoter score |
4.96/5 ★ |
| measuring customer satisfaction |
4.96/5 ★ |
| Workflow Management |
4.32/5 ★ |
"...AI-powered NPS-driver analytics can be easily Integrated into your workflow. ..." Product Overview Lumoa |
|
| Engagement Management with Website |
4.56/5 ★ |
"...Learn more about our GDPR-compliant online solution for collecting, analyzing and engaging with customer feedback in more than 60 languages. ..." Product: Enterprise Lumoa |
|
| engaging and following up |
4.56/5 ★ |
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 483 insights from peers and experts to help you assess how these Lumoa use cases fit your business needs.
Popular Business Setting
for Lumoa
Top Industries
- Information Technology and Services
- Retail
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
Peers used Lumoa to Enhance customer relationships and Scale best practices
Lumoa Alternatives
Peer and Expert Opinion on Features
for Lumoa
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (27) |
| Feedback surveys | Read Reviews (23) |
| Voice transcription | Read Reviews (8) |
| Calculator | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (27) |
| Feedback surveys | Read Reviews (23) |
| Voice transcription | Read Reviews (8) |
| Calculator | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Lumoa
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (22) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (22) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (38) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (38) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Lumoa
Overall Risk Meter
Top Failure Risks for Lumoa
Vendor Profile Details
Company Name
Lumoa
Company Website
https://lumoa.meHQ Location
Kampinkuja 2, Helsinki, Southern Finland 00100, FI
Employees
1-10
Social
Financials
SEED
Get a personalised risk report for Lumoa
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Lumoa may get in touch with you regarding your request.
Request Custom Quote
Lumoa will get in touch with you regarding your request.