Lumoa Overview

Lumoa's customer experience platform delivers real-time insights, allowing businesses to focus on what truly matters. By efficiently capturing and analyzing customer feedback, companies can swiftly take action and enhance their customer interactions. This platform not only tracks feedback but also provides actionable intelligence to close the loop, driving impactful business outcomes. Leading companies globally leverage Lumoa to understand and respond to the voice of their customers, ensuring improved customer satisfaction and loyalty. This forward-looking approach positions businesses to stay competitive and responsive in a dynamic market landscape.

Use Cases

Customers recommend Customer Feedback Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Lumoa.

Other use cases:

  • Helpdesk Management
  • Call Transcription
  • Business Development
  • Lead Analytics
  • Competitive Intelligence
  • Customise Loyalty Program
  • Identify Target Customers
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Lumoa.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
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Lumoa Use-Cases and Business Priorities: Customer Satisfaction Data

Lumoa works with different mediums / channels such as Promotions. Website. Phone Calls etc.

Lumoa's features include Dashboard, Feedback Surveys, Voice Transcription, etc. and Lumoa support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Lumoa analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner...." Peer review

Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.

Popular Business Setting

for Lumoa

Top Industries

  • Information Technology and Services
  • Retail
  • Health, Wellness and Fitness

Popular in

  • Small Business
  • Mid Market

Lumoa is popular in Information Technology And Services, Retail, and Health, Wellness And Fitness and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Lumoa Use Cases

How can Lumoa optimize your Customer Feedback Management Workflow?

How does Lumoa facilitate Engagement Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Lumoa solved their business needs. Cuspera uses 483 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Telecommunications

CASE STUDY Telia

Lumoa helped Telia, a leading Nordic telecom, increase CSAT by 30%. Telia used Lumoa to combine feedback from many channels and get real-time insights. Teams quickly found and fixed issues, raising t...heir CSAT score from 3.5 to 4.5 out of 5. Sales also went up after using Lumoa to improve product speed. Now, dozens of teams use Lumoa to track and act on customer experience data.

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Consumer Electronics

CASE STUDY Suunto

Lumoa helped Suunto automate consumer feedback analytics and improve their NPS process. Before Lumoa, Suunto struggled with manual feedback analysis and limited insights. With Lumoa, they gained auto...mated translations, tailored analytics, and an easy-to-use dashboard. The product enabled Suunto to democratize feedback access and improve decision-making. Suunto significantly increased their NPS score and expanded Lumoa usage across multiple teams.

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Utilities

CASE STUDY PostNord

Lumoa helps PostNord improve customer experience by analyzing feedback from over 46,000 customers each year. PostNord uses Lumoa's AI-powered analytics to track and act on customer insights across th...e organization. The platform makes it easy to find issues, assign actions, and share insights with teams. PostNord developed new services, like a transparent home delivery model, based on this feedback. Lumoa reduces manual work and helps PostNord prioritize customer satisfaction.

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Information Technology and Services

CASE STUDY Telia Inmics-Nebula

Lumoa helped Telia Inmics-Nebula improve customer feedback management. They used Lumoa to collect and analyze feedback from many sources. This showed them what issues hurt their NPS score. They chang...ed their ticket process and made other improvements. Their NPS for continuous services rose by over 250%, from 17 to 60. They also saw fewer reclamations and better churn rates.

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Retail

CASE STUDY WatchShop

Lumoa helped WatchShop, the largest independent watch retailer in the UK, improve their website and e-commerce conversion rate by 10%. WatchShop needed better ways to understand customer sentiment an...d analyze feedback from many sources. They used Lumoa to gather and analyze feedback from surveys, live chat, reviews, and emails. The tool gave them clear sentiment scores and helped them find pain points they missed before. With these insights, WatchShop changed their user experience priorities and saw a big boost in conversion rates.

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Apparel & Fashion

CASE STUDY Reima

Lumoa helped Reima move from ad hoc surveys to real-time customer experience measurement. Reima needed a tool to analyze feedback in multiple languages and categorize it automatically. Lumoa provided... easy-to-use analytics and industry-specific categories, making it simple to share insights across the company. Reima identified and fixed issues in the mobile shopping experience and basket process. The leadership team now uses Lumoa to make decisions based on customer feedback and track improvements across regions.

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lightning

Peers used Lumoa for customer feedback management and workflow management

Lumoa Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (38)
Analytics

4.77/5 ★

Read Reviews (88)
Custom Reports

4.64/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (38)
Analytics

4.77/5 ★

Read Reviews (88)
Custom Reports

4.64/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Lumoa

Overall Risk Meter

Low Medium High

Top Failure Risks for Lumoa

Lumoame Oy News

Product

Product News April 2025

Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.

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Product

Product News March 2025

Lumoa introduces visual improvements to its Ask AI feature, enhancing readability with bold text, bullet points, and color changes. The Heatmap Graph now updates based on selected filters, improving data visualization.

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M&A

Lumoa is merging with Netigate Feedback to form Netigate CX, a platform for managing the entire feedback lifecycle, including survey creation, analysis, and AI-driven insights. Lumoa branding will be removed, and changes include a common login and easier data connection.

Lumoa is merging with Netigate Feedback to form Netigate CX, a platform for managing the entire feedback lifecycle, including survey creation, analysis, and AI-driven insights. Lumoa branding will be removed, and changes include a common login and easier data connection.

Read more →
Product

Product News November 2024

Lumoa introduced a new translation engine for feedback, enhancing context understanding and language detection. A new table widget type is also available for summarizing data.

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Lumoame Oy Profile

Company Name

Lumoame Oy

Company Website

//lumoa.me

HQ Location

Kampinkuja 2, Helsinki, Southern Finland 00100, FI

Employees

1-10

Social

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Financials

SEED