Lumoa Overview
Lumoa's customer experience platform delivers real-time insights, allowing businesses to focus on what truly matters. By efficiently capturing and analyzing customer feedback, companies can swiftly take action and enhance their customer interactions. This platform not only tracks feedback but also provides actionable intelligence to close the loop, driving impactful business outcomes. Leading companies globally leverage Lumoa to understand and respond to the voice of their customers, ensuring improved customer satisfaction and loyalty. This forward-looking approach positions businesses to stay competitive and responsive in a dynamic market landscape.
Use Cases
Customers recommend Customer Feedback Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Lumoa.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Lumoa.
Lumoa Use-Cases and Business Priorities: Customer Satisfaction Data
Lumoa works with different mediums / channels such as Promotions. Website. Phone Calls etc.
Lumoa's features include Dashboard, Feedback Surveys, Voice Transcription, etc. and Lumoa support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Lumoa analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Easy-to-use software for NPS measurement with all needed functionalities for SME's...." Peer review by Juha Nieminen, Health, Wellness and Fitness
Peer review evidence (same sources as the product rating summary)
"...A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner...." Peer review
"...AI-powered NPS-driver analytics can be easily Integrated into your workflow. ..." Product: Enterprise Lumoa
"...By using this you can create accountability in your team and you can follow-up on the progression on the events page. ..." Product News and Updates Lumoa
Lumoa, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.
Popular Business Setting
for Lumoa
Top Industries
- Information Technology and Services
- Retail
- Health, Wellness and Fitness
Popular in
- Small Business
- Mid Market
Lumoa is popular in Information Technology And Services, Retail, and Health, Wellness And Fitness and is widely used by Small Business, and Mid Market,
Lumoa Customer wins, Customer success stories, Case studies
What solutions does Lumoa provide for Customer Feedback Management?
Why is Lumoa the best choice for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Lumoa solved their Customer Feedback Management needs. Cuspera uses 483 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Peers used Lumoa for customer feedback management and workflow management
Lumoa Competitors
Lumoa Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (38) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (38) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (57) |
Lumoa Integrations
Lumoa integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Lumoa
Overall Risk Meter
Top Failure Risks for Lumoa
Lumoame Oy News
Product News April 2025
Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.
Product News March 2025
Lumoa introduces visual improvements to its Ask AI feature, enhancing readability with bold text, bullet points, and color changes. The Heatmap Graph now updates based on selected filters, improving data visualization.
Lumoa has become part of Netigate, enhancing its capabilities. The Lumoa platform will integrate with Netigate's survey tools, creating a unified feedback lifecycle platform. New features and webinars are introduced to support this integration.
Lumoa has become part of Netigate, enhancing its capabilities. The Lumoa platform will integrate with Netigate's survey tools, creating a unified feedback lifecycle platform. New features and webinars are introduced to support this integration.
Product News November 2024
Lumoa introduced a new translation engine for feedback, enhancing context understanding and language detection. A new table widget type is also available for summarizing data.
Lumoame Oy Profile
Company Name
Lumoame Oy
Company Website
//lumoa.meHQ Location
Kampinkuja 2, Helsinki, Southern Finland 00100, FI
Employees
1-10
Social
Financials
SEED
