Dixa Customer Service: Product updates, Customer stories, and Insights | 2026 Cuspera

Dixa helped tink, a Berlin-based ecommerce platform, boost agent productivity by 33% and achieve an 81% CSAT. tink switched from Zendesk to Dixa for a more scalable, intuitive customer service soluti...on. Dixa's knowledge base enabled onboarding of 80+ seasonal agents in under two weeks. Integrations with Magento2 and automated routing improved self-service rates to 40%. tink unified all channels and reduced training time for new hires.
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Dixa helped Dott improve customer service with a unified agent workspace and Ada’s AI chatbot. Dott switched from Zendesk and aircall to Dixa, integrating Ada, JIRA, and Surfboard. The new system cut... response time by 70% and handling time by 40%. Customer satisfaction rose by 20%. Dott also reduced its reliance on external support agents by 50%. Agents now work faster and deliver more personalized service.
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Dixa helped Stayforlong improve customer service with AI and automation. Stayforlong faced rising contact volumes and a complex, costly support setup. Dixa unified all channels into one workspace, ma...king agents more efficient. Automation and AI tools reduced email backlog by 50%. Contact per booking dropped by 33%. Time spent on back office tasks fell by 22%. Stayforlong now delivers faster, more personalized service.
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Dixa helped Rapha unify all customer service channels into one platform. Before Dixa, Rapha struggled with siloed systems and clunky processes. With Dixa, agents now manage all conversations in one p...lace, making service more personal and efficient. Rapha saw a 14% improvement in CSAT scores, a 22% increase in efficiency, and a 17% boost in customer retention. The platform lets Rapha focus on building strong customer relationships and growing their business.
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Dixa helped Organic Basics improve customer service by unifying phone, email, chat, and messaging in one platform. Agents now access all customer data and ecommerce integrations in one place, reducin...g handling time by 2-3 minutes per conversation. Chat support led to 25% of customers placing an order within 24 hours. The team reports higher customer retention and sales, plus a better agent experience. Organic Basics switched from Zendesk to Dixa for a more efficient, data-driven approach.
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Dixa helped Podia improve customer service as they scaled their online platform for digital entrepreneurs. Podia switched from Intercom to Dixa to handle rising support volume and reduce costs. Dixa ...enabled Podia to automate support, improve routing, and provide a seamless omnichannel experience. Podia saw a 36% reduction in inbound volume, a 23% decrease in first response time, and achieved a 95% CSAT. The small team of 10 agents now resolves customer questions faster and more efficiently.
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