Dixa Customer Service Overview
This is a summary of the comprehensive capabilities and benefits of Dixa Customer Service based on over 1747 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Dixa Customer Service, Helpshift, Kustomer, CRMdesk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Dixa Customer Service is right for your needs? Our Cuspera AI engine can evaluate how Dixa Customer Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Dixa Customer Service supports business activities such as:
- Engagement Management
- Contact List Management
- Helpdesk Management
- Call Recording
- Workflow Management
Dixa Customer Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Improve Brand Engagement, etc. It can help manage these activities if you use E-Mail Phone Calls and Chat for these needs. As a solution, Dixa Customer Service's capabilities include Personalization, Ticketing, Widgets, etc.
Dixa Customer Service was founded in 2015. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Like talking with a friend, communicating with customers should be an easy, engaging, and multichannel experience...." Omnichannel Customer Support at Scale
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Dixa Customer Service solved their Help Desk needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Dixa Customer Service.
Use Cases
Peers recommend Engagement Management , Contact List Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Dixa Customer Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.92/5 ★ |
"...Like talking with a friend, communicating with customers should be an easy, engaging, and multichannel experience...." Omnichannel Customer Support at Scale |
| engaging and following up |
4.86/5 ★ |
"...Show your customers you value their support by instantly knowing who they are, their history with your brand, and any past engagements, regardless of the channel they reach out on...." Provide Personalized Customer Service Experiences Every Time with Dixa |
| Contact List Management with E-Mail, Phone Calls and Chat |
4.94/5 ★ |
"...The notification system is really great - it overtakes your screen when a customer makes contact...." Peer review by Emilie J., Customer Service Manager, Retail |
| contacts history |
4.78/5 ★ |
"...Get a snapshot of your entire conversation history with each customer in a detailed timeline featured alongside every conversation. ..." Provide Personalized Customer Service Experiences Every Time with Dixa |
| creating contact list |
4.44/5 ★ |
"...It is a program created to contact your company's customers easily, works perfectly for different companies of different sizes, has a very modern interface that makes the use of this program even easier, you can be closer to your customers and listen to each of their needs to achieve a better company, you have access from any device which is even better as you can attend problems at any time...." Peer review by Mariana L, Decision Support Analyst |
| Helpdesk Management with Phone Calls and Chat |
4.98/5 ★ |
"...Helpdesk management is much quicker and simpler...." Peer review by Sophie L, Head of Customer Service |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.92/5 ★ |
"...Like talking with a friend, communicating with customers should be an easy, engaging, and multichannel experience...." Omnichannel Customer Support at Scale |
|
| engaging and following up |
4.92/5 ★ |
| Contact List Management with E-Mail, Phone Calls and Chat |
4.94/5 ★ |
"...The notification system is really great - it overtakes your screen when a customer makes contact...." Peer review by Emilie J., Customer Service Manager, Retail |
|
| contacts history |
4.94/5 ★ |
| creating contact list |
4.94/5 ★ |
| Helpdesk Management with Phone Calls and Chat |
4.98/5 ★ |
"...Helpdesk management is much quicker and simpler...." Peer review by Sophie L, Head of Customer Service |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1747 insights from peers and experts to help you assess how these Dixa Customer Service use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Dixa Customer Service
What is Dixa Customer Service?
What is Dixa Customer Service used for?
What are the top features of Dixa Customer Service?
Who uses Dixa Customer Service?
What are Dixa Customer Service alternatives?
Where is Dixa Customer Service located?
Popular Business Setting
for Dixa Customer Service
Top Industries
- Information Technology and Services
- Retail
- Telecommunications
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Dixa Customer Service to Enhance customer relationships and Acquire customers
Dixa Customer Service Alternatives
Peer and Expert Opinion on Features
for Dixa Customer Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (76) |
| Ticketing | Read Reviews (49) |
| Widgets | Read Reviews (25) |
| Recording | Read Reviews (25) |
| Alerts: popups & Notifications | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (76) |
| Ticketing | Read Reviews (49) |
| Widgets | Read Reviews (25) |
| Recording | Read Reviews (25) |
| Alerts: popups & Notifications | Read Reviews (15) |
IT and Other Capabilities
for Dixa Customer Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (49) |
| Data Import | Read Reviews (99) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (49) |
| Data Import | Read Reviews (99) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (54) |
| Email Support | Read Reviews (47) |
| Phone Support | Read Reviews (61) |
| 24/7 Support | Read Reviews (494) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (54) |
| Email Support | Read Reviews (47) |
| Phone Support | Read Reviews (61) |
| 24/7 Support | Read Reviews (494) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (157) |
| Analytics | Read Reviews (72) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (157) |
| Analytics | Read Reviews (72) |
Software Failure Risk Guidance
?for Dixa Customer Service
Overall Risk Meter
Top Failure Risks for Dixa Customer Service
Vendor Profile Details
HQ Location
Njalsgade 23C 2300 Copenhagen Denmark
Employees
51-100
Social
Financials
SERIES A
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