Dixa helped tink, a smart home technology marketplace, improve customer service. tink switched from Zendesk to Dixa to fix slow processes and agent workload issues. With Dixa, they onboarded 80+ agen...ts in under two weeks. The platform's integrations and automation boosted agent productivity by 33%. tink achieved a 40% self-service rate on chatbot and 81% CSAT. Dixa made training faster and improved customer support quality.
Transportation/Trucking/Railroad Case Studies and Success Stories with Dixa Customer Service
CASE STUDY Dott
Dixa helped Dott improve customer service with a unified agent workspace and Ada’s AI chatbot. Dott switched from Zendesk and aircall to Dixa, integrating Ada, JIRA, and Surfboard. The new system cut... response time by 70% and handling time by 40%. Customer satisfaction rose by 20%. Dott also reduced its reliance on external support agents by 50%. Agents now work faster and deliver more personalized service.
Dixa helped Stayforlong improve customer service with AI and automation. Stayforlong faced rising contact volumes and a complex, costly support setup. Dixa unified all channels into one workspace, ma...king agents more efficient. Automation and AI tools reduced email backlog by 50%. Contact per booking dropped by 33%. Time spent on back office tasks fell by 22%. Stayforlong now delivers faster, more personalized service.
Hobbii improved customer service efficiency using Dixa's platform, enhancing customer loyalty and achieving better team performance through AI-powered conversation automation and reporting tools.
Hobbii improved customer service efficiency using Dixa's platform, enhancing customer loyalty and achieving better team performance through AI-powered conversation automation and reporting tools.
Tink improved customer service efficiency using Dixa's platform, enhancing customer loyalty through smart automations and intelligent routing, resulting in better agent and team performance.
Tink improved customer service efficiency using Dixa's platform, enhancing customer loyalty through smart automations and intelligent routing, resulting in better agent and team performance.
Dixa helped Podia improve customer service as they scaled their online platform for digital entrepreneurs. Podia switched from Intercom to Dixa to handle rising support volume and reduce costs. Dixa ...enabled Podia to automate support, improve routing, and provide a seamless omnichannel experience. Podia saw a 36% reduction in inbound volume, a 23% decrease in first response time, and achieved a 95% CSAT. The small team of 10 agents now resolves customer questions faster and more efficiently.
Dixa helped Oliver Bonas, a UK fashion and homeware retailer, improve customer service across all channels. The company switched from Freshdesk to Dixa for a centralized agent workspace and AI-driven... automation. Dixa's platform enabled faster response times and smarter routing, nearly doubling team productivity. Customer satisfaction reached 90%, with average response times of 12 seconds for phone, 1 minute for live chat, and 2 hours for email. The team reduced hiring needs and empowered agents with new career paths.
Dixa helped Organic Basics improve customer service by unifying phone, email, chat, and messaging in one platform. Agents now access all customer data and ecommerce integrations in one place, reducin...g handling time by 2-3 minutes per conversation. Chat support led to 25% of customers placing an order within 24 hours. The team reports higher customer retention and sales, plus a better agent experience. Organic Basics switched from Zendesk to Dixa for a more efficient, data-driven approach.
Dixa helped Rapha unify all customer service channels into one platform. Before Dixa, Rapha struggled with siloed systems and clunky processes. With Dixa, agents now manage all conversations in one p...lace, making service more personal and efficient. Rapha saw a 14% improvement in CSAT scores, a 22% increase in efficiency, and a 17% boost in customer retention. The platform lets Rapha focus on building strong customer relationships and growing their business.
Dixa helped Scale Media bring all customer service channels into one platform. Before Dixa, agents used up to 17 screens and faced outages and slow onboarding. With Dixa, agents now work from one scr...een and use an AI-driven knowledge base. Scale Media saw a 28% drop in call volume, a 50% rise in associate retention, and a 13% increase in CSAT. The team is faster, more confident, and delivers better customer service.
Butternut Box improved customer service efficiency using Dixa's platform with features like AI, automation, and intelligent routing, enhancing customer loyalty and performance across multiple channel...s.
Dixa helped Hobbii automate customer service with chatbots. Hobbii faced a surge in support requests as their online business grew, leading to long wait times and high contacts per order. They needed... a solution to let customers self-serve and reduce repetitive questions. Dixa's chatbot enabled Hobbii to launch chatbots in 11 markets, handling simple queries and freeing agents to give expert advice. Hobbii achieved an 81% self-service rate and a 74% improvement in CSAT.
Dixa helped Serenity Holidays unify all customer data and interactions across email, chat, and phone into one platform. Before Dixa, agents struggled with disconnected systems and lacked a full view ...of each customer, leading to repeated questions and impersonal service. With Dixa, advisors now see all previous interactions, greet customers by name, and resolve issues faster. The platform enabled remote work and improved employee satisfaction. Serenity Holidays saw a 30% increase in first call resolution, a 14% boost in sales, and a 32% rise in customer satisfaction.
Butternut Box improved customer service efficiency using Dixa's platform with features like AI, automation, and intelligent routing, enhancing customer loyalty and performance across multiple channel...s.
Dixa helped Contorion, a multinational online shop, solve issues with siloed ticketing and disconnected teams. Contorion used Dixa to unify customer data and conversation history, giving agents bette...r context and improving collaboration between sales and service. With Dixa’s intelligent routing, Contorion reduced its backlog by 80% and increased agent productivity by 21%. The platform also helped lower the abandon rate by 2% and made it easier to spot new sales opportunities.
Dixa’s Quality Assurance helped Stuart, a leading on-demand logistics platform, improve customer service. Stuart replaced spreadsheets with Dixa to make quality assurance twice as efficient. They sav...ed 20 hours per week on global reporting. Agent performance for ticket management increased by 11%. Handling time for ticket selection and review dropped by 67%. Stuart now has better data, improved agent development, and a stronger customer experience.
Dixa helped Royal Design connect all customer service channels into one platform. Before Dixa, Royal Design used different systems for each channel, causing chaos and slow response times. With Dixa, ...agents can handle all channels at once and important queries get answered first. Royal Design increased calls answered by 87% and cut email response time by 45%. Each agent now saves 2 hours per day. Dixa's analytics help team leaders improve efficiency and customer experience.
Dixa helped Forest, a London-based micro-mobility platform, unify customer conversations and improve agent experience. Forest switched from Zendesk to Dixa for better support and an integrated knowle...dge base. Dixa's platform enabled agents to manage multiple channels easily and provided managers with real-time visibility. Training time dropped to five days, and average call answer time is now 29 seconds. Forest now handles 20,000 monthly conversations and uses analytics to optimize support hours and reduce agent burnout.
Dixa helped Beautycos unify their customer service across all channels. Before Dixa, agents struggled with disconnected systems and no customer history. Dixa gave agents a single view of each custome...r and let them answer calls and messages from one place. Managers now track KPIs and agent productivity easily. Beautycos saved 1.5 hours per agent per day, increased customer retention by 15%, and cut average wait time by 25%.
Dixa helped celebrate company improve customer service by automating ticket tagging and consolidating their tech stack. Before Dixa, celebrate used multiple tools and faced manual processes and slow ...onboarding. With Dixa, onboarding time dropped from up to 8 weeks to just 2 weeks for full-time staff and 1 week for temps. 90% of phone calls are now answered within 30 seconds. Customer satisfaction reached 90%. celebrate now delivers faster, more efficient service across all channels.
Dixa helps small businesses deliver warm and personal customer service. The platform supports teams with expert advice and best practices. Customers get strong support, even if they are small. This b...uilds trust and loyalty. One customer praised Dixa for great support compared to competitors.
