Glia OneChannel: Product updates, Customer stories, and Insights | 2026 Cuspera

Glia helped Expedition Credit Union unify digital and phone support on a single platform. During a digital banking conversion, 100% of live engagements moved to this platform. 65% of members said the...y would have called if digital support was not available. The credit union handled twice as many interactions during the conversion. Staff found the system easy to train on, and member perception improved. Glia's ChannelLess platform enabled a smooth transition to digital-first service.
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Glia Interaction Platform helped Expedition Credit Union unify phone and digital support. The credit union needed to eliminate siloed channels and deliver seamless member experiences. With Glia, memb...ers can switch between chat, voice, and video without starting over. Staff training became easier with one platform. After implementing Glia, Expedition completed a digital banking conversion and doubled monthly interactions.
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Glia Digital Customer Service helped Celina Insurance Group replace their old chat system. Agents now use chat, OnScreen Voice, video, screen sharing, and cobrowsing to connect with Celina teams. The... new system lets agents reach underwriting, tech support, accounting, and management easily. Agent satisfaction reached 4.93 out of 5 for all Glia interactions. Support experience scored 10 out of 10. Celina saw fast implementation and improved agent loyalty.
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Glia helped Heartland Credit Union modernize its contact center. High call volumes and manual processes caused long wait times and high abandonment rates. Heartland used Glia's GCC for better call ro...uting, CoBrowsing for real-time inquiry resolution, and DCS for chat and video support. Native reporting improved queue staffing. Results included a 40% reduction in average handle time, 62% lower abandonment rate, 42% increase in monthly service capacity, and a 97% service level.
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Glia helped AmeriCU Credit Union boost self-service and member satisfaction with digital-first customer service. AmeriCU used digital chat and OnScreen voice to reduce high call volume. The Call Visu...alizer tool enabled online collaboration for phone callers. AmeriCU increased digital interactions by 3X and achieved 23% self-service usage. Average handle time dropped by one third. Member satisfaction reached 4.75 out of 5 and NPS hit 66.
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Glia Interaction Platform helped Acadia FCU combine digital and phone support into one system. Members can use chat or phone and switch between them easily. The platform made service faster and more ...personal. Acadia FCU reached a 75.3% digital containment rate, a 20 second average wait time, and a 4.76 out of 5 CSAT score. Members like the convenience and personal touch of the new system.
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