Tethr: Product updates, Customer stories, and Insights | 2026 Cuspera

Tethr helped MetTel cut repeat callers by 28% in 60 days. The conversation intelligence platform improved quality assurance and agent training. MetTel saw an 11% drop in departmental operations costs.... Escalated calls fell by 35%. Managers used Tethr dashboards to track and reward positive rep behaviors. The solution made it easy to measure and improve customer experience in the contact center.
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Tethr helped Hoglund Law increase outside firm referrals by 91% in just six weeks. The firm used Tethr's call analytics and conversation intelligence to find missed referral opportunities and improve... quality assurance. Tethr delivered insights on every customer interaction and enabled custom categories for unique business needs. Hoglund Law quickly justified the software's cost within one month. The platform integrated with Five9 for fast deployment and easy setup.
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Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls and identify pain points. The platform's Effort Index gave ac...tionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.
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Tethr helps BCU improve member experience and contact center operations. BCU uses Tethr to analyze calls and chats, find trends, and track agent performance. The platform automates quality assurance,... saving BCU over $100k in labor each year. BCU reduced contact center attrition to 10%, down from 40%, the lowest in 10 years. Chat and self-service adoption increased by over 10%, cutting servicing costs by more than $50k.
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Tethr helps Spark Energy reduce compliance risk by analyzing sales and customer care calls. The platform flags compliance issues in real time, enabling quick action and better agent coaching. Spark E...nergy uses Tethr’s custom reports and speech analytics to improve sales processes and customer experience. Insights from Tethr also support marketing and enrollment improvements. The company automates quality assurance and plans to expand call analysis to Spanish-language calls.
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Tethr helped TwinStar Credit Union cut chatbot confusion by 75%. The platform reduced powerless-to-help language and rep confusion by 50%. Agents increased use of acknowledgment language by 31%. Twin...Star used Tethr to analyze every member conversation, improve agent coaching, and optimize self-service. The credit union now delivers better member experiences and lowers operational costs.
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