Tethr Overview

Tethr addresses the challenge of extracting valuable insights from customer interactions. As a conversation analytics platform, Tethr leverages research-backed technology to automate the analysis of customer conversations across various channels, such as chats, calls, and emails. This capability enables businesses to uncover hidden patterns and trends that inform strategic decisions, ultimately enhancing contact center performance. By focusing on metrics that matter, Tethr provides actionable insights that can lead to improved customer satisfaction and operational efficiency. This platform is particularly valuable for organizations looking to transform raw communication data into strategic assets, driving innovation in customer service operations.

Use Cases

Customers recommend Engagement Management, Call Recording, Customise Loyalty Program, as the business use cases that they have been most satisfied with while using Tethr.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Customer Case Management
  • Coaching
  • Category Management
  • Competitive Intelligence
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tethr.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Establish Thought Leadership
  • Improve Efficiency
  • Scale Best Practices
  • Manage Risk
  • Launch New Products
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Tethr Use-Cases and Business Priorities: Customer Satisfaction Data

Tethr works with different mediums / channels such as Phone Calls. and Chat.

Tethr's features include Feedback Surveys, Recording, Dashboard, etc. and Tethr support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Tethr analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We need a simple and easy to use speech solution which will let our users interact with the data within the platform and get actionable insights...." Peer review by Administrator

Tethr, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tethr is a research-backed conversation analytics platform delivering automated insights from customer interactions. Customer conversations are analyzed to provide actionable insights.

Popular Business Setting

for Tethr

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Tethr is popular in Information Technology And Services, and is widely used by Enterprise,

Comprehensive Insights on Tethr Use Cases

How can Tethr enhance your Engagement Management process?

Why is Tethr the best choice for Call Recording?

What Are the key features of Tethr for Customise Loyalty Program?

How does Tethr facilitate Helpdesk Management?

What makes Tethr ideal for Customer Feedback Management?

30+ more Business Use Cases

131 buyers and buying teams have used Cuspera to assess how well Tethr solved their Contact Center Software needs. Cuspera uses 799 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Consumer Goods

CASE STUDY Thrasio

Tethr helped Thrasio automate quality assurance and improve customer experience. Thrasio used to manually review only 3% of customer interactions. With Tethr, they now audit 100% of interactions acro...ss all channels. This led to $260,000 in annual cost savings and a 97% CSAT score. Thrasio also reduced fraud and quickly identified product issues using Tethr’s insights.

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Construction

CASE STUDY BCU

Tethr helps BCU improve member experience and contact center operations. BCU uses Tethr to analyze calls and chats, find trends, and track agent performance. The platform automates quality assurance,... saving BCU over $100k in labor each year. BCU reduced contact center attrition to 10%, down from 40%, the lowest in 10 years. Chat and self-service adoption increased by over 10%, cutting servicing costs by more than $50k.

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Banking

CASE STUDY Connexus Credit Union

Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls and identify pain points. The platform's Effort Index gave ac...tionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.

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Banking

CASE STUDY TwinStar Credit Union

Tethr helps TwinStar Credit Union analyze every member conversation. The platform gives leaders insights to improve service and reduce member churn. TwinStar saw a 75% drop in chatbot confusion rate ...and a 50% reduction in powerless-to-help language. Agents increased use of acknowledgment language by 31%. Tethr also helps TwinStar lower contact center costs and improve self-service options.

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Consumer Goods

CASE STUDY TruGreen

Tethr helped TruGreen improve sales team performance using its conversation intelligence platform. TruGreen used Tethr to record, transcribe, and analyze all sales calls. This made it easier to train... agents, track marketing campaigns, and spot reasons for customer churn. TruGreen saw a 10% improvement in call conversion, a 7% increase in sales retention, and 25% more second-year representatives. Sales representatives also earned 11% more in commission dollars.

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Utilities

CASE STUDY Spark Energy

Tethr helps Spark Energy manage compliance risk and improve sales calls. Spark Energy uses Tethr to analyze sales and customer care calls. The platform flags compliance issues and helps coach agents.... Tethr provides insights into customer experience and enrollment. Spark Energy reduced compliance risk and improved agent performance with Tethr.

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Video

Tethr: The secret to customer calls with context (Webinar)

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Frequently Asked Questions(FAQ)

for Tethr

What is Tethr?

Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.

Tethr Enables CX leaders to listen to the customers to immediately act upon to improve the overall customer experience and supercharge the enterprise with revenue-generating insights. It also helps with real-time knowledge of what’s killing customer loyalty and causing churn and generate insights that increase customer loyalty and reduce costs.

Tethr features include interactions to view calls or chats usually between the customers and agents, reports to track topics and trends of key insights that occur on the interactions, and dashboards to organize reports and share content with the team.

What is Tethr used for?

Tethr is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Call Recording and Customise Loyalty Program .

What are the top features of Tethr?

Feedback surveys, Recording and Dashboard are some of the top features of Tethr.

What are Tethr alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Tethr.

Where is Tethr located?

Tethr is headquartered at 9606 N Mo Pac Expy, Austin, Texas 78759, US.
lightning

Peers used Tethr for engagement management and call recording

Tethr Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (61)
Analytics

4.76/5 ★

Read Reviews (139)
Custom Reports

4.68/5 ★

Read Reviews (74)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (61)
Analytics

4.76/5 ★

Read Reviews (139)
Custom Reports

4.68/5 ★

Read Reviews (74)

Software Failure Risk Guidance

?

for Tethr

Overall Risk Meter

Low Medium High

Top Failure Risks for Tethr

CollabIP, Inc. Profile

Company Name

CollabIP, Inc.

Company Website

https://tethr.com/

HQ Location

9606 N Mo Pac Expy, Austin, Texas 78759, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A