Tethr Overview

Tethr addresses the challenge of extracting valuable insights from customer interactions. As a conversation analytics platform, Tethr leverages research-backed technology to automate the analysis of customer conversations across various channels, such as chats, calls, and emails. This capability enables businesses to uncover hidden patterns and trends that inform strategic decisions, ultimately enhancing contact center performance. By focusing on metrics that matter, Tethr provides actionable insights that can lead to improved customer satisfaction and operational efficiency. This platform is particularly valuable for organizations looking to transform raw communication data into strategic assets, driving innovation in customer service operations.

Use Cases

Customers recommend Engagement Management, Call Recording, Customise Loyalty Program, as the business use cases that they have been most satisfied with while using Tethr.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Customer Case Management
  • Coaching
  • Category Management
  • Competitive Intelligence
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tethr.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Establish Thought Leadership
  • Improve Efficiency
  • Scale Best Practices
  • Manage Risk
  • Launch New Products
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Tethr Use-Cases and Business Priorities: Customer Satisfaction Data

Tethr works with different mediums / channels such as Phone Calls. and Chat.

Tethr's features include Feedback Surveys, Recording, Dashboard, etc. and Tethr support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Tethr analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We need a simple and easy to use speech solution which will let our users interact with the data within the platform and get actionable insights...." Peer review by Administrator

Tethr, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tethr is a research-backed conversation analytics platform delivering automated insights from customer interactions. Customer conversations are analyzed to provide actionable insights.

Popular Business Setting

for Tethr

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Tethr is popular in Information Technology And Services, and is widely used by Enterprise,

Tethr Customer wins, Customer success stories, Case studies

Why is Tethr the best choice for Engagement Management?

What makes Tethr ideal for Call Recording?

How does Tethr address your Customise Loyalty Program Challenges?

What makes Tethr ideal for Helpdesk Management?

How efficiently Does Tethr manage your Customer Feedback Management?

131 buyers and buying teams have used Cuspera to assess how well Tethr solved their Contact Center Software needs. Cuspera uses 799 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

A Fortune 50 telecommunications company - Telecommunications - Very Large

Tethr helped a Fortune 50 telecommunications company boost sales performance. The company used Tethr to track and improve the "Ask for Sale" behavior in their call centers. After 30 days, this behavi...or increased by 318%. Sales conversions rose by 218% on calls where agents asked for the sale. Tethr enabled leaders to manage KPIs and expand the program to more teams.

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Connexus Credit Union - Banking

Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls and identify pain points. The platform's Effort Index gave ac...tionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.

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A leading automotive dealership management software (DMS) company - Automotive

Tethr helped an automotive DMS company cut Powerless-to-Help language by 28%. Advocacy during tough calls rose 132%. Expectation setting on unresolved calls jumped 300%. Handle time on difficult call...s dropped 5.8%, saving $23,000 in five months. Tethr’s benchmarking and dashboarding improved call center quality assurance and agent training.

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A Fortune 50 telecommunications company - Telecommunications

Tethr helped a Fortune 50 telecommunications company boost sales performance. The company used Tethr to track and improve the "Ask for Sale" behavior in their call centers. After 30 days, this behavi...or increased by 318%. Sales conversions rose by 218% on calls where the behavior was present. Tethr enabled leaders to manage and coach more employees, driving measurable sales growth.

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British Columbia Lottery Corporation (BCLC) - Consumer Goods - Large

Tethr helped the British Columbia Lottery Corporation automate quality assurance for customer support. BCLC replaced manual call auditing with Tethr's conversation intelligence platform. They now ana...lyze 100% of calls and chats, using dashboards to coach agents and improve processes. Results include a 220% increase in NPS, a 7-point CSAT gain, and a 56% drop in difficult calls. Supervisors use real-time insights to target training and drive better customer experiences.

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MetTel - Telecommunications - Large

Tethr helped MetTel cut repeat callers by 28% in 60 days. MetTel used Tethr’s conversation intelligence platform to improve call quality and agent training. The solution gave managers real-time dashb...oards and actionable insights. Escalated calls dropped by 35% and operational costs fell by 11%. Tethr made it easy for MetTel to track, measure, and improve customer experience.

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Tethr: The secret to customer calls with context (Webinar)

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Frequently Asked Questions(FAQ)

for Tethr

What is Tethr?

Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.

Tethr Enables CX leaders to listen to the customers to immediately act upon to improve the overall customer experience and supercharge the enterprise with revenue-generating insights. It also helps with real-time knowledge of what’s killing customer loyalty and causing churn and generate insights that increase customer loyalty and reduce costs.

Tethr features include interactions to view calls or chats usually between the customers and agents, reports to track topics and trends of key insights that occur on the interactions, and dashboards to organize reports and share content with the team.

What is Tethr used for?

Tethr is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Call Recording and Customise Loyalty Program .

What are the top features of Tethr?

Feedback surveys, Recording and Dashboard are some of the top features of Tethr.

What are Tethr alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Tethr.

Where is Tethr located?

Tethr is headquartered at 9606 N Mo Pac Expy, Austin, Texas 78759, US.
lightning

Peers used Tethr for engagement management and call recording

Tethr Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (61)
Analytics

4.76/5 ★

Read Reviews (139)
Custom Reports

4.68/5 ★

Read Reviews (74)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.56/5 ★

Read Reviews (61)
Analytics

4.76/5 ★

Read Reviews (139)
Custom Reports

4.68/5 ★

Read Reviews (74)

Software Failure Risk Guidance

?

for Tethr

Overall Risk Meter

Low Medium High

Top Failure Risks for Tethr

CollabIP, Inc. Profile

Company Name

CollabIP, Inc.

Company Website

https://tethr.com/

HQ Location

9606 N Mo Pac Expy, Austin, Texas 78759, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A