Real-World Case Studies and Customer Success Stories with Tethr

Tethr helps BCU improve member experience and contact center operations. BCU uses Tethr to analyze calls and chats, find trends, and track agent performance. The platform automates quality assurance,... saving BCU over $100k in labor each year. BCU reduced contact center attrition to 10%, down from 40%, the lowest in 10 years. Chat and self-service adoption increased by over 10%, cutting servicing costs by more than $50k.
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Tethr helps Spark Energy manage compliance risk and improve sales calls. Spark Energy uses Tethr to analyze sales and customer care calls. The platform flags compliance issues and helps coach agents.... Tethr provides insights into customer experience and enrollment. Spark Energy reduced compliance risk and improved agent performance with Tethr.
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TruGreen improved call conversion by 10%, increased sales retention by 7%, and representative commissions by 11% using Tethr's platform.

Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls and identify pain points. The platform's Effort Index gave ac...tionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.
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Tethr helps TwinStar Credit Union analyze every member conversation. The platform gives leaders insights to improve service and reduce member churn. TwinStar saw a 75% drop in chatbot confusion rate ...and a 50% reduction in powerless-to-help language. Agents increased use of acknowledgment language by 31%. Tethr also helps TwinStar lower contact center costs and improve self-service options.
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Tethr helped TruGreen improve sales team performance using its conversation intelligence platform. TruGreen used Tethr to record, transcribe, and analyze all sales calls. This made it easier to train... agents, track marketing campaigns, and spot reasons for customer churn. TruGreen saw a 10% improvement in call conversion, a 7% increase in sales retention, and 25% more second-year representatives. Sales representatives also earned 11% more in commission dollars.
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Tethr helped Thrasio automate quality assurance and improve customer experience. Thrasio used to manually review only 3% of customer interactions. With Tethr, they now audit 100% of interactions acro...ss all channels. This led to $260,000 in annual cost savings and a 97% CSAT score. Thrasio also reduced fraud and quickly identified product issues using Tethr’s insights.
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Spark Energy manages compliance risk and streamlines the sales experience with Tethr

Private firm secures big opportunities with Tethr's help

Tethr helps major utility company automate QA through AI

Improving the member experience at Connexus Credit Union

How BCLC automated its QA process so they could focus on agent improvement

BCU uses Tethr to meet enterprise-wide MX goals

TwinStar Credit Union builds for the future with Tethr