Real-World Case Studies and Customer Success Stories with Tethr

Tethr helped Thrasio automate quality assurance and analyze 100% of customer interactions, up from just 3%. This led to $260,000... in annual cost savings and a 97% CSAT score. Thrasio used Tethr's conversation intelligence to uncover product issues and combat fraud. The platform enabled objective, data-driven coaching and improved customer experience. Thrasio now delivers faster insights and reduces manual work for its CX team.
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Tethr helped the British Columbia Lottery Corporation automate quality assurance for customer support. BCLC replaced manual call auditing with Tethr's... conversation intelligence platform. They now analyze 100% of calls and chats, using dashboards to coach agents and improve processes. Results include a 220% increase in NPS, a 7-point CSAT gain, and a 56% drop in difficult calls. Supervisors use real-time insights to target training and drive better customer experiences.
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Tethr helped the British Columbia Lottery Corporation automate quality assurance and improve agent performance. BCLC replaced manual call audits with... Tethr’s conversation intelligence platform, analyzing 100% of customer interactions. This led to a 220% increase in NPS, a 7-point rise in CSAT, and a 56% drop in difficult calls. Managers now use real-time dashboards to coach agents and improve processes. BCLC reduced costs and improved customer experience with actionable insights from Tethr.
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Tethr helped Thrasio automate quality assurance and improve customer experience. Thrasio used to manually review only 3% of customer interactions.... With Tethr, they now audit 100% of interactions across all channels. This led to $260,000 in annual cost savings and a 97% CSAT score. Thrasio also reduced fraud and quickly identified product issues using Tethr’s insights.
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Tethr helped TruGreen improve sales team performance using its conversation intelligence platform. TruGreen used Tethr to record, transcribe, and analyze... all sales calls. This made it easier to train agents, track marketing campaigns, and spot reasons for customer churn. TruGreen saw a 10% improvement in call conversion, a 7% increase in sales retention, and 25% more second-year representatives. Sales representatives also earned 11% more in commission dollars.
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Tethr helped a major U. S. utility company automate quality assurance and agent training using AI. The company faced a...15% staffing shortage and needed to improve customer service with fewer resources. Tethr's platform analyzed every customer call, leading to a 400% increase in paperless billing script compliance and a 300% improvement in conversion. The utility projected $250,000 in first-year cost savings. Tethr enabled better agent coaching, improved customer satisfaction, and reduced operational costs.
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Tethr helped Spark Energy reduce compliance risk by analyzing sales and customer care calls. The platform flagged compliance issues in... real time, letting the Sales Quality team coach agents and prevent costly mistakes. Tethr's custom reports and category tags gave Spark Energy insights into agent performance and customer experience. The company also used Tethr to improve enrollment and share feedback with marketing. Spark Energy now automates QA processes and plans to expand call analysis to Spanish-language calls.
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Tethr helped a major U. S. utility company automate quality assurance using AI. The company faced a 15% staffing shortage...and needed to improve customer service with fewer resources. Tethr's platform analyzed every customer call, redacted sensitive data, and provided actionable insights. The company saw a 400% increase in paperless billing script compliance and a 300% improvement in conversion. Projected first-year cost savings reached $250,000.
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Tethr helps Spark Energy reduce compliance risk by analyzing sales and customer care calls. The platform flags compliance issues in... real time, enabling quick action and better agent coaching. Spark Energy uses Tethr’s custom reports and speech analytics to improve sales processes and customer experience. Insights from Tethr also support marketing and enrollment improvements. The company automates quality assurance and plans to expand call analysis to Spanish-language calls.
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Tethr helped TwinStar Credit Union cut chatbot confusion by 75%. The platform reduced powerless-to-help language and rep confusion by 50%.... Agents increased use of acknowledgment language by 31%. TwinStar used Tethr's conversation intelligence to improve member experience and agent performance. The credit union also optimized self-service and reduced operational costs. Tethr gave TwinStar real-time insights into member needs and service quality.
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Tethr helped BCU save over $100,000 annually by automating QA in their contact center. BCU reduced agent attrition to 10%,... the lowest in 10 years, and increased chat and self-service adoption by more than 10%. The AI-powered conversation intelligence platform provided actionable insights from member interactions, improving both member and agent experience. BCU also reduced compliance risk and operational costs using Tethr's analytics and automation features.
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Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls... and identify pain points. The platform's Effort Index gave actionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.
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Tethr helped TwinStar Credit Union cut chatbot confusion by 75%. The platform reduced powerless-to-help language and rep confusion by 50%.... Agents increased use of acknowledgment language by 31%. TwinStar used Tethr to analyze every member conversation, improve agent coaching, and optimize self-service. The credit union now delivers better member experiences and lowers operational costs.
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Tethr helped a Fortune 50 telecommunications company boost sales performance. The company used Tethr to track and improve the "Ask... for Sale" behavior in their call centers. After 30 days, this behavior increased by 318%. Sales conversions rose by 218% on calls where agents asked for the sale. Tethr enabled leaders to manage KPIs and expand the program to more teams.
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Tethr helped MetTel cut repeat callers by 28% in 60 days. MetTel used Tethr’s conversation intelligence platform to improve call... quality and agent training. The solution gave managers real-time dashboards and actionable insights. Escalated calls dropped by 35% and operational costs fell by 11%. Tethr made it easy for MetTel to track, measure, and improve customer experience.
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Tethr helped MetTel cut repeat callers by 28% in 60 days. The conversation intelligence platform improved quality assurance and agent... training. MetTel saw an 11% drop in departmental operations costs. Escalated calls fell by 35%. Managers used Tethr dashboards to track and reward positive rep behaviors. The solution made it easy to measure and improve customer experience in the contact center.
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Tethr helped a Fortune 50 telecommunications company boost sales performance. The company used Tethr to track and improve the "Ask... for Sale" behavior in their call centers. After 30 days, this behavior increased by 318%. Sales conversions rose by 218% on calls where the behavior was present. Tethr enabled leaders to manage and coach more employees, driving measurable sales growth.
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