Real-World Case Studies and Customer Success Stories with Tethr

Tethr helped the British Columbia Lottery Corporation automate quality assurance and improve agent performance. BCLC replaced manual call audits with... Tethr’s conversation intelligence platform, analyzing 100% of customer interactions. This led to a 220% increase in NPS, a 7-point rise in CSAT, and a 56% drop in difficult calls. Managers now use real-time dashboards to coach agents and improve processes. BCLC reduced costs and improved customer experience with actionable insights from Tethr.
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Tethr helped Thrasio automate quality assurance and improve customer experience. Thrasio used to manually review only 3% of customer interactions.... With Tethr, they now audit 100% of interactions across all channels. This led to $260,000 in annual cost savings and a 97% CSAT score. Thrasio also reduced fraud and quickly identified product issues using Tethr’s insights.
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Tethr helped TruGreen improve sales team performance using its conversation intelligence platform. TruGreen used Tethr to record, transcribe, and analyze... all sales calls. This made it easier to train agents, track marketing campaigns, and spot reasons for customer churn. TruGreen saw a 10% improvement in call conversion, a 7% increase in sales retention, and 25% more second-year representatives. Sales representatives also earned 11% more in commission dollars.
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Tethr helped a major U. S. utility company automate quality assurance using AI. The company faced a 15% staffing shortage...and needed to improve customer service with fewer resources. Tethr's platform analyzed every customer call, redacted sensitive data, and provided actionable insights. The company saw a 400% increase in paperless billing script compliance and a 300% improvement in conversion. Projected first-year cost savings reached $250,000.
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Tethr helps Spark Energy manage compliance risk and improve sales calls. Spark Energy uses Tethr to analyze sales and customer... care calls. The platform flags compliance issues and helps coach agents. Tethr provides insights into customer experience and enrollment. Spark Energy reduced compliance risk and improved agent performance with Tethr.
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Tethr helps TwinStar Credit Union analyze every member conversation. The platform gives leaders insights to improve service and reduce member... churn. TwinStar saw a 75% drop in chatbot confusion rate and a 50% reduction in powerless-to-help language. Agents increased use of acknowledgment language by 31%. Tethr also helps TwinStar lower contact center costs and improve self-service options.
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Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls... and identify pain points. The platform's Effort Index gave actionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.
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Tethr helped MetTel cut repeat callers by 28% in 60 days. The conversation intelligence platform improved quality assurance and agent... training. MetTel saw an 11% drop in departmental operations costs. Escalated calls fell by 35%. Managers used Tethr dashboards to track and reward positive rep behaviors. The solution made it easy to measure and improve customer experience in the contact center.
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Tethr helped a Fortune 50 telecommunications company boost sales performance. The company used Tethr to track and improve the "Ask... for Sale" behavior in their call centers. After 30 days, this behavior increased by 318%. Sales conversions rose by 218% on calls where the behavior was present. Tethr enabled leaders to manage and coach more employees, driving measurable sales growth.
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Tethr helps BCU improve member experience and contact center operations. BCU uses Tethr to analyze calls and chats, find trends,... and track agent performance. The platform automates quality assurance, saving BCU over $100k in labor each year. BCU reduced contact center attrition to 10%, down from 40%, the lowest in 10 years. Chat and self-service adoption increased by over 10%, cutting servicing costs by more than $50k.
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Tethr helped Hoglund Law increase outside firm referrals by 91% in just six weeks. The firm used Tethr's call analytics... and conversation intelligence to find missed referral opportunities and improve quality assurance. Tethr delivered insights on every customer interaction and enabled custom categories for unique business needs. Hoglund Law quickly justified the software's cost within one month. The platform integrated with Five9 for fast deployment and easy setup.
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Tethr helped an automotive DMS company cut Powerless-to-Help language by 28%. Advocacy during tough calls rose 132%. Expectation setting on... unresolved calls jumped 300%. Handle time on difficult calls dropped 5.8%, saving $23,000 in five months. Tethr’s benchmarking and dashboarding improved call center quality assurance and agent training.
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