Vocalcom vs. Tethr: Contact Center Software Solution Comparison 2025

Overview: Vocalcom and Tethr as Contact Center Software Category solutions.

Vocalcom and Tethr both serve the Contact Center Software sector with distinct strengths. Vocalcom excels in engagement and communication management, thus supporting a broad user base in large enterprises, particularly in industries like Oil & Energy and IT. In contrast, Tethr focuses on enhancing customer relationships and managing customer feedback, appealing mainly to mid-market users in IT services. Vocalcom offers comprehensive support across multiple channels, catering to enterprise-scale operations. Meanwhile, Tethr provides specialized analytics and loyalty management for mid-size organizations, though with limited support options.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Tethr: Tethr is a research-backed conversation analytics platform delivering automated insights from customer interactions. Customer conversations are analyzed to provide actionable insights.

Vocalcom and Tethr: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Vocalcom focuses on engagement and communication management, accommodating a wide array of operational needs, including call recording and tracking communications. read more →

Tethr emphasizes customer feedback management and loyalty programs, providing tools to customize and manage customer interactions and improve satisfaction. read more →

Business Goals

Vocalcom assists in customer acquisition and relationship enhancement, which are critical for businesses looking to increase their sales and digital presence. read more →

Tethr focuses on enhancing customer relationships and improving ROI, ideal for businesses seeking thought leadership and operational efficiency. read more →

Core Features

Vocalcom's standout features include custom reports and robust data import/export capabilities, supporting large-scale enterprise analytics needs. read more →

Tethr offers powerful analytics and AI capabilities, essential for organizations needing advanced insights and custom reporting. read more →

Vendor Support

Vocalcom provides extensive support options, including 24/7 support and multiple communication channels like email and chat. read more →

Tethr offers basic support largely via phone, which might suffice for smaller, less complex operational requirements. read more →

Segments and Industries

Vocalcom is predominantly used by large enterprises in sectors like Oil & Energy and IT, showing its capacity to handle large-scale operations. read more →

Tethr is favored by mid-market companies within the IT services industry, reflecting its adaptability to mid-sized organizational needs. read more →

Operational Alignment

Vocalcom integrates smoothly into large enterprise workflows, with a focus on multichannel engagement across phone, email, and SMS. read more →

Tethr aligns with operations in mid-sized entities, concentrating on enhancing loyalty and feedback mechanisms and support through primary phone communication. read more →