3CX Phone System Overview
This is a summary of the comprehensive capabilities and benefits of 3CX Phone System based on over 968 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
3CX Phone System, Smart PBX, 8x8 Business Phone, eVoice, Dialpad Ai Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if 3CX Phone System is right for your needs? Our Cuspera AI engine can evaluate how 3CX Phone System fits your specific business needs, industry, and context. Get your personalized assessment report today.
3CX Phone System supports business activities such as:
- Call Recording
- Conference Call Management
- Collaboration
- Sales Document Management
- Helpdesk Management
3CX Phone System can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, and Increase Sales & Revenue. It can help manage these activities if you use Phone Calls Offline Events etc. for these needs. As a solution, 3CX Phone System's capabilities include Recording, Dashboard, Templates, etc.
3CX Phone System Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Most important are: - inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools - inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box - administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard - the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat...." Peer review by David H., Information Technology and Services
Cuspera Reviews
13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using 3CX Phone System.
Use Cases
Peers recommend Call Recording , Conference Call Management , Collaboration , as the business use cases that they have been most satisfied while using 3CX Phone System.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls, Offline, Events, Trade Shows and Mobile |
4.83/5 ★ |
"...Most important are: - inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools - inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box - administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard - the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat...." Peer review by David H., Information Technology and Services |
| Conference Call Management with Offline, Events, Trade Shows, Phone Calls, Mobile and Mobile App |
4.99/5 ★ |
"...Telephony has evolved to encompass Unified Communications requiring a communication system to include advanced features such as call handling, conference calling, voicemail and more...." Phone System in the Cloud on Windows or Linux |
| Collaboration with Phone Calls, Video, Website, Chat and Offline |
4.93/5 ★ |
"...It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping...." Peer review by Muhammad S, Senior Internal Audit Manager, Financial Services |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls, Offline, Events, Trade Shows and Mobile |
4.83/5 ★ |
"...Most important are: - inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools - inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box - administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard - the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat...." Peer review by David H., Information Technology and Services |
|
| Conference Call Management with Offline, Events, Trade Shows, Phone Calls, Mobile and Mobile App |
4.99/5 ★ |
"...Telephony has evolved to encompass Unified Communications requiring a communication system to include advanced features such as call handling, conference calling, voicemail and more...." Phone System in the Cloud on Windows or Linux |
|
| Collaboration with Phone Calls, Video, Website, Chat and Offline |
4.93/5 ★ |
"...It is highly recommended due to many features sets as mentioned earlier: excellent reporting, easy configurations, excellent reporting, ease of web conferencing, large pool of extensions available, easy grouping...." Peer review by Muhammad S, Senior Internal Audit Manager, Financial Services |
|
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 968 insights from peers and experts to help you assess how these 3CX Phone System use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for 3CX Phone System
What is 3CX Phone System used for?
What are the top features of 3CX Phone System?
Who uses 3CX Phone System?
What are 3CX Phone System alternatives?
Where is 3CX Phone System located?
Popular Business Setting
for 3CX Phone System
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used 3CX Phone System to Improve internal communications and Acquire customers
3CX Phone System Alternatives
Peer and Expert Opinion on Features
for 3CX Phone System
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (71) |
| Dashboard | Read Reviews (18) |
| Templates | Read Reviews (15) |
| Voice transcription | Read Reviews (8) |
| Personalization | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (71) |
| Dashboard | Read Reviews (18) |
| Templates | Read Reviews (15) |
| Voice transcription | Read Reviews (8) |
| Personalization | Read Reviews (8) |
IT and Other Capabilities
for 3CX Phone System
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (110) |
| Data Import | Read Reviews (95) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (110) |
| Data Import | Read Reviews (95) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (42) |
| Chat Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (126) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (42) |
| Chat Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (126) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Custom Reports | Read Reviews (55) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Custom Reports | Read Reviews (55) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for 3CX Phone System
Overall Risk Meter
Top Failure Risks for 3CX Phone System
Vendor Profile Details
Company Name
3CX
Company Website
https://www.3cx.com/HQ Location
Nicosia, CY
Employees
51-100
Social
Financials
PRIVATE
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