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3CX Phone System: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: 3CX Phone System
Brand: 3CX Phone System
Rating: 4.26 (968 reviews)

4.26 5

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(968)

Product and Vendor News

20% Discount for Education Sector Licences | 3CX 23/10/2025
FCC Removes 1200+ VoIP Providers: Impact on 3CX Users 28/08/2025
3CX Named Top VoIP & Call Center Software for 2025 27/07/2025
3CX Named Summer 2025 Leader by SourceForge 20/07/2025

Customer stories

3CX unified communications helped Vesper Road and Morris Lane NHS Surgeries in Leeds connect two locations with one phone system. The surgeries needed to comply with legal call recording and reduce costs from their old system. 3CX provided softphones, mobile clients, and automatic call recording, making staff more responsive and improving patient service. The new system made it easy to transfer calls, manage opening hours, and access call reports. The surgeries saved 18% on costs and improved patient experience by unifying their communications.
3CX Phone System helped Wilson Sporting Goods cut $80,000 per year in phone system maintenance costs. The company replaced its Avaya PBX with 3CX for better flexibility and lower support costs. Wilson Sporting Goods deployed 350 IP phones and chose their preferred VoIP gateways. The open platform and easy installation improved communications for their global team. 3CX enabled cost savings and greater control over their phone system.
3CX replaced Caribbean Gas's outdated PBX system, solving major call quality and provisioning issues. The 3CX solution integrated with 135 IP phones, 8 conference phones, and 10 Flow SIP lines. Caribbean Gas saw significant cost savings and improved reliability. Staff productivity and mobility increased, and employees quickly adapted to the new system. The open standards platform allowed easy deployment and device choice.
3CX PRO Edition helped AirFrance Russia cut phone expenses by replacing their costly Alcatel PBX. The airline needed lower costs, better mobility, and easy management for over 100 employees across multiple countries. 3CX enabled free interoffice calls, simple call routing, and fast integration with existing hardware. The solution improved remote work and reduced international call costs. AirFrance Russia now enjoys modern telecom features and lower investment costs.
3CX helped APOEL FC improve team communication. The football club needed a modern phone system for its mobile staff. 3CX offered unified communications, video calls, and easy management. The club saved money and did not need to upgrade its internet. Staff productivity increased as employees could work remotely. APOEL FC now communicates better on and off the field.
3CX Phone System helped Optodev modernize its communications. The company switched from an old Ericsson phone system to 3CX, cutting annual phone line costs by nearly $45,000. 3CX enabled easy management, mobile apps for remote work, and improved productivity. The transition was fast, with each phone configured in under a minute. Optodev kept its existing Cisco IP phones, making the move cost-effective and quick.

Product Business Settings

3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Other Demand Generation

CRM

3CX Phone System Product Overview

3CX offers a versatile communication platform integrating PBX, video conferencing, and live chat into a single solution. Businesses can manage voice communications with 3CX PBX, which eliminates per-user pricing in favor of a straightforward annual license. This approach simplifies budgeting and scalability for organizations of any size. The platform supports self-hosting and management, catering to companies that prefer in-house control. Advanced contact center tools are included, enhancing customer interaction capabilities. Additionally, 3CX leads in affordable AI call analytics, providing actionable insights for improving customer service. Trusted by over 350,000 companies, 3CX is a reliable choice for businesses seeking comprehensive communication solutions without hidden costs.

How satisfied the customers are with 3CX Phone System use-cases

Reviews

"Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution." - Samir V

"3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size." - Felipe G

3CX Phone System Customer Insights, Testimonials and Case Studies

What solutions does 3CX Phone System provide for Call Recording?

What benefits does 3CX Phone System offer for Conference Call Management?

What benefits does 3CX Phone System offer for Collaboration?

How efficiently Does 3CX Phone System manage your Sales Document Management?

How does 3CX Phone System address your Helpdesk Management Challenges?

What is 3CX Phone System used for?

3CX Phone System is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Conference Call Management and Collaboration .

What are the top features of 3CX Phone System?

Recording, Dashboard and Templates are some of the top features of 3CX Phone System.

Who uses 3CX Phone System?

3CX Phone System is used by Information Technology And Services, Marketing And Advertising and Financial Services among other industries.

What are 3CX Phone System alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 3CX Phone System.

Where is 3CX Phone System located?

3CX Phone System is headquartered at Nicosia, CY.

13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS	TESTIMONIALS
Samir V Managing Partner Baker Tilly	Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
Felipe G IT Director – Infrastructure & Services Wilson Sporting Goods	3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
Matt B Head of Enterprise Architecture & Design NHS	Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B

CUSTOMERS	TESTIMONIALS
Samir V Managing Partner Baker Tilly	Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
Felipe G IT Director – Infrastructure & Services Wilson Sporting Goods	3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
Matt B Head of Enterprise Architecture & Design NHS	Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B