3CX Phone System Overview
3CX offers a versatile communication platform integrating PBX, video conferencing, and live chat into a single solution. Businesses can manage voice communications with 3CX PBX, which eliminates per-user pricing in favor of a straightforward annual license. This approach simplifies budgeting and scalability for organizations of any size. The platform supports self-hosting and management, catering to companies that prefer in-house control. Advanced contact center tools are included, enhancing customer interaction capabilities. Additionally, 3CX leads in affordable AI call analytics, providing actionable insights for improving customer service. Trusted by over 350,000 companies, 3CX is a reliable choice for businesses seeking comprehensive communication solutions without hidden costs.
Use Cases
Customers recommend Call Recording, Conference Call Management, Collaboration, as the business use cases that they have been most satisfied with while using 3CX Phone System.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 3CX Phone System.
3CX Phone System Use-Cases and Business Priorities: Customer Satisfaction Data
3CX Phone System works with different mediums / channels such as Phone Calls. Offline. Events etc.
3CX Phone System's features include Recording, Dashboard, Templates, etc. and 3CX Phone System support capabilities include Phone Support, Chat Support, AI Powered, etc. also 3CX Phone System analytics capabilities include Custom Reports, and Analytics.
Reviews
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis." - Matt B
3CX Phone System, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
Popular Business Setting
for 3CX Phone System
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on 3CX Phone System Use Cases
How can 3CX Phone System optimize your Call Recording Workflow?
How efficiently Does 3CX Phone System manage your Conference Call Management?
What benefits does 3CX Phone System offer for Collaboration?
How can 3CX Phone System enhance your Sales Document Management process?
What makes 3CX Phone System ideal for Helpdesk Management?
13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B |
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Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V |
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|
3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Matt B Head of Enterprise Architecture & Design NHS |
Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B |
|
Samir V Managing Partner Baker Tilly |
Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V |
|
Felipe G IT Director – Infrastructure & Services Wilson Sporting Goods |
3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G |
Case Studies
CASE STUDY APOEL FC
CASE STUDY Optodev
CASE STUDY Wilson Sporting Goods Co.
CASE STUDY Holiday Inn Express Velizy
CASE STUDY Vesper Road and Morris Lane NHS Surgeries
CASE STUDY Trenkwalder
Video
What is 3CX?
Frequently Asked Questions(FAQ)
for 3CX Phone System
What is 3CX Phone System used for?
What are the top features of 3CX Phone System?
Who uses 3CX Phone System?
What are 3CX Phone System alternatives?
Where is 3CX Phone System located?
Peers used 3CX Phone System for call recording and conference call management
3CX Phone System Competitors
3CX Phone System Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Custom Reports | Read Reviews (55) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Custom Reports | Read Reviews (55) |
| Analytics | Read Reviews (5) |
3CX Phone System Integrations
3CX Phone System integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 3CX Phone System
Overall Risk Meter
Top Failure Risks for 3CX Phone System
3CX Ltd. News
FCC Removes 1200+ VoIP Providers: Impact on 3CX Users
The FCC removed over 1200 VoIP providers from its Robocall Mitigation Database due to non-compliance, potentially impacting 3CX users relying on these providers. 3CX itself remains unaffected, as it provides the communication platform, while compliance is the responsibility of SIP trunk providers. Users are advised to ensure their providers' compliance or switch to certified 3CX-supported SIP trunks.
3CX Named Top VoIP & Call Center Software for 2025
3CX has been recognized as a top-rated VoIP and call center software for 2025, featuring on Capterra's shortlist for VoIP, call center, and telephony categories, as well as Software Advice's FrontRunner for call center solutions. This recognition underscores 3CX's commitment to delivering reliable and user-friendly communication solutions.
3CX Named Summer 2025 Leader by SourceForge
3CX has been named a Summer 2025 Leader by SourceForge, ranking in the top 5% of over 100,000 software products based on user reviews. This recognition highlights 3CX's consistent performance in usability, reliability, and customer satisfaction, with high ratings across various categories.
Yellowgrid Integrates 3CX with SIMS, iSAMS & More
Yellowgrid, a 3CX Platinum Distributor, has built custom integrations connecting 3CXs unified communications platform with leading UK school Management Information Systems, including SIMS, iSAMS, Arbor, and Bromcom. These integrations automate call logging, link caller IDs to student records, and enhance safeguarding and attendance tracking, enabling schools to streamline parent communications and improve operational efficiency.
3CX Ltd. Profile
Company Name
3CX Ltd.
Company Website
https://www.3cx.com/HQ Location
Nicosia, CY
Employees
51-100
Social
Financials
PRIVATE
