3CX Phone System Overview

3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Use Cases

Customers recommend Call Recording, Conference Call Management, Collaboration, as the business use cases that they have been most satisfied with while using 3CX Phone System.

Other use cases:

  • Sales Document Management
  • Helpdesk Management
  • Content Sharing
  • Call Transcription
  • Tracking & Monitoring Communications
  • Contact List Management
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 3CX Phone System.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
See all business priorities See less business priorities

3CX Phone System Use-Cases and Business Priorities: Customer Satisfaction Data

3CX Phone System works with different mediums / channels such as Phone Calls, Offline, Events, etc.

3CX Phone System's features include Recording, Dashboard, Templates, etc.

Reviews

"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis." - Matt B

3CX Phone System, Smart PBX, 8x8 Business Phone, eVoice, Dialpad Ai Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CX Phone System

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on 3CX Phone System Use Cases

What Are the key features of 3CX Phone System for Call Recording?

The phone system offers call recording capabilities. This feature allows users to capture and store phone conversations, providing a valuable resource for quality assurance and training purposes. Users can access and manage call recordings through the system's web-based administration dashboard. The call recording functionality is limited to a single format, potentially impacting storage capacity and compatibility with different organizational needs.
"...It can be used for making calls, routing calls, call waiting, call recording, etc...." Peer review by User

What Are the key features of 3CX Phone System for Conference Call Management?

The system allows users to schedule and conduct conference calls. Users can also manage voicemail, and access other features. The platform offers a web interface for managing conference calls and voicemail.
"...Things such as Video Meetings, Screen sharing, on the fly Conference calls along with mobile device apps right out of the box with no additional costs make this product far and away the best the market has to offer today as far as Data Tech is concerned!..." Peer review by Mike P., Information Technology and Services

What makes 3CX Phone System ideal for Collaboration?

What Are the key features of 3CX Phone System for Sales Document Management?

What benefits does 3CX Phone System offer for Helpdesk Management?

17+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS

Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly

Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods

3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS

Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly

Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods

3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G

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What is 3CX?

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Frequently Asked Questions(FAQ)

for 3CX Phone System

What is 3CX Phone System used for?

3CX Phone System is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Conference Call Management and Collaboration .

What are the top features of 3CX Phone System?

Recording, Dashboard and Templates are some of the top features of 3CX Phone System.

Who uses 3CX Phone System?

3CX Phone System is used by Information Technology And Services, Marketing And Advertising and Financial Services among other industries.

What are 3CX Phone System alternatives?

Smart PBX, 8X8 Business Phone, EVoice and Dialpad Ai Contact Center are popular alternatives for 3CX Phone System.

Where is 3CX Phone System located?

3CX Phone System is headquartered at Nicosia, CY.
lightning

Peers used 3CX Phone System for call recording and conference call management

3CX Phone System Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (8)
Custom Reports

4.77/5

Read Reviews (55)
Analytics

4.03/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (8)
Custom Reports

4.77/5

Read Reviews (55)
Analytics

4.03/5

Read Reviews (5)

Software Failure Risk Guidance

?

for 3CX Phone System

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CX Phone System

3CX Profile

Company Name

3CX

Company Website

https://www.3cx.com/

HQ Location

Nicosia, CY

Employees

51-100

Social

Financials

PRIVATE